Intermittent audio issues. CP 5.5

Hello,
We have imported professional audio files into quite a few captivate 5.5 slides. The play fine when previewing - however when published it seems some words are being cut off at the beginning of some slides? However it is not always the same audio - sometimes it does play ok and sometimes it does not.
Someone's help would be appreciated.
thanks
ali

You need to talk to your IT department and get them to give you permission to Run Captivate As Administrator. Otherwise you WILL experience all manner of issues, especially if you ever need to capture screens for a software simulation... Iv'e worked in plenty of large organisations and it is usually possible to get this permission if your manager is willing to support your request. The alternative can be a life of misery with Captivate.
However, your issue with the audio files could be something else entirely.
Check to see if the audio clips have little or no silence before and after the voiceover section. If so, then I recommend you open each clip in Captivate's Slide Audio dialog and copy some audio from between sentences or pauses somewhere in the clip and then paste this silence at the beginning and end of the clip. You should aim to have around a half second of silence at each end of the voiceover.
You cannot just use the function in Captivate that adds silence as this is very pure silence that has absolutely NO audio data. Unfortunately, when Captivate sees no audio data at the beginning and/or end of a clip it simply truncates this silence. So your silence needs to be what I call "dirty silence" not 'pure silence". As long as there is SOME audio in the silence Captivate will leave it alone.
Also, make sure your clips are NOT hard up against the start or end of the slide. Back them off at least one tenth of a second.
See if that helps the issue.

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Hi there
Have you tried what is outlined in the link below?
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
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Intermittent Audio Compression

Shot with a Canon camera and converted the clips to Pro-res. The clips play fine on their own but when put into a project timeline there are intermittent audio issues throughout the clips - the closest I can describe it is heavy compression, eg. a CD is ripped at 192kbps and then suddenly the audio drops down to 24kbps. It continues on and off for the whole 72min. and then the last 10 minutes are perfectly fine. Any help would be really appreciated!!

Derdav - different cameras use different codecs so to begin with, please name the exact Canon camera, is it a DSLR or a camcorder or a Cinema camera such as a C300, etc. What codec?
Also, upon importing did you select to seperate mono, or combine stereo, etc.? When you have the clip in your storyline, if you select it and look in the inspector (command 4 to show inspector if it isn't showing) under the audio tab, what is it showing?
To take a shot at ideas, which is not the most efficient way to start, I'm wondering if you recorded a line feed from a source, like a mixer into one or both channels, or if you're talking about a camcorder and just on-board camera mic? Phasing issues can cause an effect like you're describing, or really I have no idea - need some help with more specific info.
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Strange Audio issue on Satellite L650/0FN

I bought a L650/0FN almost twelve months ago and have had trouble with an intermittent audio "buzz" in all audio file types and sources. The problem is now worse in that the "buzz" now appears to blank the screen and freeze the computer with the only way of shutting down being to pull the battery.
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Posted: 06-Mar-2011 10:23 in response to: Bernz117
I investigated a litte bit and maybe you could solve this issue updating the iRST (Intel Rapid Storage Technology Driver) V10.1.0.1008.
But before you would do this, you should backup the data from the HDD.
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Thanks As***,
By "Factory settings" do you mean the bios settings that came with the computer? To my knowledge those settings are all the same as when I bought the laptop. I haven't changed anything other than loading a few programs ie Word and Photoshop. (Im not sure how to check the bios settings on this machine (?)).
I Don't think i have experienced the "buzz" with headphones plugged in, but again, this is an intermittent problem.
I rang the toshiba service line but the fellow I spoke to wasn't much help unfortunately.
Sorry if my description wasnt very clear I'll try to expand on the problem:
The problem began with what can best be described as a slight audio delay or glitch, sounding like a loud "buzz" or "Brrrrrrr" that would last only a few seconds and replace the sound content. This would occur intermittently and unpredictably when playing various forms of audio (including movies and windows start up). At first I wasn't to bothered but the duration of the "buzz" has grown and then a few days ago it grew so bad the it seemed to kill the laptop screen, as it went blank and no command keys could stop it and thats when I had to pull the battery .
Im just getting a bit nervous as my warranty expires soon.

Intermittent Audio Problems

I recently started having intermittent audio cut off on my IMac G5 which is 6 months old. All audio to inclue iTunes stops for no apparent reason. This even happens when I am just listening to iTunes and performing no other tasks. Sometimes requires multiple reboots to fix. I checked audio output setting and it's 44100.0 Hz as recommended. Sometimes audio will restart without a reboot. Machine has 1.5G RAM and I do not use it for anything exotic or heavy duty.
Am using a USB hub with printer, scanner and external hard drive attached. Tried disconnecting all, but problem still recurs.
Thanks in advance for any help.
Al R.

If you plug in headphones into the headphones port do the audio problems persist? I'd like to know if the issue seems to be isolated to the speakers, or to the soundchip and/or sound software.
P.S. Please note, that the iMac (Flat Panel) is actually an iMac G4. The iMac G5 posts you make in the future, please post in this forum:
http://discussions.apple.com/category.jspa?categoryID=134

Intermittent sound issue

Hi,
Hope someone can help with this issue I'm having. It seems to be an intermittent issue but has started to happen more often recently.
Originally around a few months ago I would turn on all my devices (TV, AV Receiver and YouView Box) and I would not get any sound (I do get picture). By just switching channels, the sound would then be heard. I presumed it was a problem with the HDMI connections and it didnt happen all the time so not such an issue.
More recently (in the last 4 weeks) switching channels no longer returns the sound. I need to switch the you view box off and then back on to get sound. Again not such a big issue as although it was happening more often it was a simple work around.
However in the last few days the problem has gotten worse. Now instead of the no sound occurring when I switch everything on, the sound is turning off when I change channels and also when I'm just watching a channel. Again the fix is to just switch the you view box off and back on but because its happening at least once when I switch on and then at least once when I'm watching tv I'm actually starting to get a bit annoyed.
Could this be my setup or equipment or a problem with the youview box?
My you view software is; manufacturer 18.3.0, component 2.5.6, platform 1017 and ISP 90.
The you view is connected to a Onkyo TX-SR390 and then onto a LG 50PK590. All done vie HDMI.
Thanks
Rob

Hi Jamie et al,
From the reports above, it appears there is an intermittent compatibility issue between the YouView Humax box and Onkyo A/V receivers. I'm not aware of any issues with other A/V receivers but it is not clear which of the devices is at fault.
There are two simple workarounds:
1. Set HDMI Audio Format to Stereo (no good if you want surround sound from HD channels and Video on Demand).
2. Use an S/PDIF optical cable as Onkyo advised.
Option 2 is the best option - you just need a suitable optical (TOSlink) cable - available from the BT Shop or many high street shops for a few pounds (or eBay).
On the YouView STB be sure to set S/PDIF Audio Format to Surround (in Settings - TV Signal & Quality).
On the Onkyo receiver you should find a digital input screen that lets you assign the appropriate optical input to be associate with a particular HDMI input. See page 46 of the Onkyo TX-NR525 manual to assign the Optical audio input to your YouView source - this should override the HDMI audio.
http://www.intl.onkyo.com/downloads/manuals/pdf/tx-nr525_manual_e.pdf
Note there is no loss of quality doing this with a YouView box - you will still get 5.1 Dolby Digital audio from programmes that have surround sound (e.g. some HD films, sport and drama on Freeview and Extra TV channels as well as Video on Demand).
(Note BluRay players can take advantage of the extra bandwidth available on HDMI to output Dolby True HD 7.1 etc which is not available over S/PDIF but I'm not aware of any Set Top Boxes that offer 7.1 audio).
I'll see if we can reproduce this and raise it as an issue if we can - thanks for providing the feedback from Onkyo.
Please let us know if this solves your problem or if you need any help.
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here to give advice primarily on the BT Vision+ box. Go Here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

Intermittent ActiveSync issues with iPhone4 through TMG

Hi,
I've got a few iPhone 4's which are connecting to Exchange 2007 through TMG 2010 (SSL Certs + AD Creds).
On the face of things, all this works. I can Sync email, get calendar updates etc, but for one or two users (myself included) I keep getting intermittent syncing issues including.
1. Only the headers will download, meaning I can open an email, but will just get the "Loading..." animation until I eventually get the message "This message has not been downloaded from the server."
2. After finally getting up to date with email, the phone will suddenly start syncing from scratch again, going back as far as is configured in the mail settings. eg 1 day, 3 days etc. and will eventually get up to date, working fine for a while but eventually resyncing from scratch again.
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4. There are times it claims its checking for mail, but I can see on our Cisco firewall and TMG it hasn't attempted to contact us at all after a few minutes I'll see it make contact and it will sync fine.
Meanwhile, in between these errors, it seems to be absolutely fine... until it isn't.
Any ideas? I've tried wiping the phone, clearing it out from user exchange profiles, etc but it hasn't worked.
Thanks
Paul

Well it really went from bad to worse with regard to the mic. Pretty much stopped working entirely for phonecalls although seemed fine for video, audio recording and skype. Headset made no difference either so I can only assume that it the issue lies between the main mic and the noise cancelling mic (doubt they are used for video, skype etc)
After along conversation with apple they are sending out a new phone with UPS as part of the advanced replacement service although I do have to pay £30 for the privilege, still better than having to wait for repair etc!
Regards

Bootcamp 3.1 and imac windows 7 64bit update not installing. Audio issues!

After many days of work getting the windows 7 working in bootcamp in my imac 27 (still with audio issues) I eagerly awaited the bootcamp update and imac updates.
Neither will install.
Then I find that according to tech support as of now I have to reinstall Windows 7 again for the updates to work!
It took me 5 full 8 hours days to get all my scientific programs installed and working, now I find I can't even simply update the drivers I need. I don't want to reinstall.
My only issues are audio.
Here they are:
1) The headset jack works fine on the Mac side, but in Windows 7, it causes the i7 intel CPU to go crazy. There is no CPU spike on the mac side.
2) The headset jack in the imac is a trrs jack. The same as in the iphone, a tri-band jack that has three bands, two audio out channels and one mic in channel. A trrs headset works fine on the mac side with using the headset mic (as in iphone) rather than the built in mic. (this provides much better quality for sound recording). I don't want to use a usb mike.
In Windows 7 the mic part of the trrs headset does not work.
3) In Windows 7 when going into audio devices recording, no audio mixer shows up, so when I do video or audio screen capture the only way to capture the sound is through the speakers and then back through the imac built in mic, rather than directly through the unit. (terrible sound quality) On the mac side the mixer element works fine.
Now I find from other imac users that even the new updates for the imac on windows 7 don't address and fix the audio issues. I am sure not going to go through 5 more days work only to find the audio issues still don't work.
I need these audio aspects to work properly though!
I have tried to get drivers for the cirrus logic audio card, but guess what there are none available and cirrus logic doesn't even recognize the board or offer drivers.
I have many windows programs I must have for my scientific research!I bought the top of the line Imac with all the bells and whistles because Apple promised that the machine could run Windows 7 in bootcamp natively!
It doesn't. This has been a nightmare of problems.
Is Apple going to step up to the plate and make good on their promises?
Does any one have a fix for any of the audio issues, or know how to install the new drivers without a complete reinstall of Windows?
Installing a few sound drivers and software should not require a complete reinstall. Getting the proper drivers for the headset jack audio in and audio out jack should be the most basic of fixes. Making the audio mixer work should be elementary.
If you are an Apple tech person or an Apple user that can help on these issues, please do!
Thanks, Dr. Duke
An American profesor in Europe.
PS I will post this under Imac windows 7 updates without a reinstall and under
imac Sound issues.

On another thread a few people have responded saying that their imac has the same situation, the cpu is going crazy and the imac gets hot with headphones or speakers plugged in. But this doesn't happen in the mac side.
If you have an late 2009 imac and don't have these audio issues, let us hear from you. If you don't, lay out the problem here.
Here is my last two cents in to the inquiry.
Not only does the cpu run crazy but the imac 27 gets very, very hot. Since I unplugged the headphones, it runs much, much cooler.
Certainly, some Mac engineers should take care of this problem, it seems it is universal on all the imac 27's and from what I gather, the smaller screened cousins too.
Also, we certainly want a stereo mix option for audio in or out, or what is called "what you hear" or wave out. Imac is supposed to be much geared to multimedia apps.
Finally, the mic jack part of the trrs set up MUST be fixed! A lot of manufacturers are going to headset combo jacks as they call them, mic in and stereo out on the same tribanded plug. But, the old single jack for mic in and single jack for stereo out are two tiny parts of the hardware and super inexpensive for the manufacturer. Why in the **** to go to the "advanced" triplug if the **** thing doesn't work.
Mac has a great reputation. I hope they remedy these problems right away.
Anyone whose imac 27 or 24 whose headset plug is working correctly. Let us know! I don't think anyone's is, but I think that few people understand that their cpu is running so much faster with the plug in, plus few even understand the combo jack and the triband, or trrs audio jack! Out of 4 audio technicians I talked to, not one of them knew what a trrs jack was or that you even have a mic in jack as part of the headset jack!
When I told one senior that it worked on the Mac side, he didn't believe for a while, thought my sound might be recorded from the onboard mic, but I proved it to him by tapping iaudibly on my iphone mic headset and and it showing up in garage band clearly and listening to big difference in audio.
As for a usb audio adapter, I am in a neon light environment and find that those adapters are more sensitive to electrical interference. Besides I want to use the headset jack as it was meant to be used!
Thats it.
Again, if anyone using an imac 27 and windows 7 64 or 32 doesnt have these problems, let us know! We are all anxious for a fix!
Best to all!

SoftPhone over VPN audio issue

Having a "one-way" audio issue when IPC connects over VPN to any Main Office IP Phones (7960). Remote IPC (softphone) shows "0 Received" Packets, but the IP Phone shows them as being sent.
This does NOT happen if IPC contacts another IPC on a PC at Main Site, or any kind of phone at the other branch offices.
Have looked at all of the audio settings on the VPN IPC unit, they are correct.
Any ideas?

Try to sniff the Ethernet traffic during call setup at the CallManager. When Callmanager sends Call Control messages to remote party, it could send wrong IP address or UDP port as an RTP parameters.
Another components could block the traffic are firewalls. How do you have your VPN tunnel built? Do you use Cisco VPN Client? What terminates your VPN traffic at the central location? PIX, VPN3000 or Router? Traffic may go one way without a change, and some protocol FixUp may be triggered for this traffic on the way back. If you have access to firewall logs, check if you have any traffic dropped.
Good luck,
Mike
http://www.headsetadapter.com

Logic 9.1.8 & Mainstage 2 - crashing frequently/audio issues

I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
I have down loaded two plug-ins/VST's since starting to use this new set up - an XILS Lab L.E. verision and a Crystal synth. I've downloaded the up to date Duet drivers from Apogee. (I have an Duet 1.5 that I used with my old set).
Have looked at the Console system log to try and understand what might be happening - it is FULL of text on occasions when Logic crashes - I am not tech savvy enough to unpick it though.
If anyone has any suggestions to help I would be grateful, thanks.
I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

I have just uprgraded to this set up (though using the same sound card as I did on my Mac Book with Logic 8 & Snow Leopard prevously) - in order to avoid overloading which was happening on my previousl set up.. only to find that this new system seems very buggy - crashes frequently on Logic (Sudden Motion Sensor error - have disabled that now) and Main Stage freezes. Then a wierd echoey sound can happen - whereby any audio is echoed back from DAW, in Logic AND Mainstage.
I have down loaded two plug-ins/VST's since starting to use this new set up - an XILS Lab L.E. verision and a Crystal synth. I've downloaded the up to date Duet drivers from Apogee. (I have an Duet 1.5 that I used with my old set).
Have looked at the Console system log to try and understand what might be happening - it is FULL of text on occasions when Logic crashes - I am not tech savvy enough to unpick it though.
If anyone has any suggestions to help I would be grateful, thanks.
I do wonder if it is a Core audio issue though - given the echoiing that seems to occur...

My Ipad 2 external speakers does not work and headphones has popping sound. This all occured at the same time as my Iphone and Ipod headphones only played mono (no, the "mono" option is not on). How can there be audio issue for all these devices?

My IPad 2 external speaker does not work and the original headphones have popping sound when used. This all occurred at the same time as my IPhone and IPod headphones only plays mono (and no, the "mono" option is not on) with the original headphones, as well as, other headphones tested. How can there be audio issue for all these devices at the same time?
As you may have noted from the list of Apple devices I own, I believed in the Apple and the products it was producing; but it is hard to believe from my experience and the other voices within the Apple Community that we are all experiencing the same hardware issues. Especially since I recently, I upgraded to an IPhone 4g (no, my faith in IPhone 5 series is very little) and is experiencing the same audio problem as described above. So now, I am off to the Apple store again to be told that it’s a hardware problem on new IPhone. Really? Apple, what happen to the pride in the product you were producing?

Everyone does things a little differently. I love to "jam " along with iTunes ( or old Lp's) . Always have. That's where/how I've learned to play .
I'm sure leonieDF is giving a proper way to jam along on a keyboard with an iTune. He blows my mind all the time with what he knows. Nuff respects to him !
What I do is make a GB project I call "Jam With". I'll make several new tracks that are blank. Just has a few instruments named in the blank tracks. You can change those per song ...
Because I'm not concerned about changing the pitch / key.... of the iTune or the tempo ... I can simply play along with it.
Peace,
P. Dreadie

IMovie audio issues. Fine in timeline, but when rendering to iTunes or Media Browser, audio from certain portions of movie files are heard in places where it shouldn't be !

iMovie 11 audio issues. Fine in timeline, but when rendering to iTunes or Media Browser, audio from certain portions of movie files are heard in places where it shouldn't be !
I have created a project where I have a montage of photos and video clips edited together with music under. Some audio portions of the video files are being muted in some areas and those portions are being heard in another part of the project. This is not for all video clips only certain ones.
The project plays fine in the timeline, but when I render the project thru iTunes or Media Browser, this is when the project goes corrupt.
I tried detaching the Audio from the video clips and this somewhat worked, but the original problem still exists with certain audio still being heard where it's not supposed to be.

I have a fix - or rather, a workaround.
WARNING: It is lengthy, but still far better than starting a new project from scratch.
I had this same issue and none of my transitions/clips were at custom speeds, nor did I have anything else weird going on. Unfortunately there is nothing you can do within iMovie to fix this, at least there wasn't for me. iMovie is BY FAR the buggiest software I have ever used and if you haven't already spent hours slaving away on a project, you are so much better off using just about anything else to edit your video.
...But let's assume you have already spent many hours working on your project and you don't want to start all over. Well then, you have at least one option.
It's a pain in the neck, but it's infinitely better than restarting your project from scratch.
This will require:
A software called Soundflower (which is free) and some kind of audio editing software (I use Logic, but really any should work).
1.) You're going to need to export your video with the messed up audio. Typically if you're audio is messing up, you're video is at least usually working just fine (at least it always does for me).
2.) You're going to need to open that video in your audio software and import only the audio. If your software doesn't give you this option, then you're going to need to record the audio from your video using the audio software and Soundflower. You can find tutorials on how to do this, but it's honestly pretty straightforward once you start playing around with you Mac's audio I/O settings. Remember to have your computer's volume all the way up when doing this.
3.) Watch/listen to your video and make notes of where the audio errors occur. I HIGHLY RECOMMEND writing down times too, as they will be extremely helpful later.
4.) Now were going to rip some working audio from the iMovie project itself. Go back into your iMovie project and only play back audio while in the edit window for this step. Do NOT play your project back in full screen.
This part is key: if you try to play back your project from the beginning the audio will usually still mess up. So, what you're gonna have to do is go back on your edit window timeline right before these errors occur and play that specific clip back while recording this working audio with Soundflower and your audio software. Essentially we're only recording the parts of the audio where these errors occur, so try to do this in order if you can. Try to leave several seconds of audio in before the error - that way we can use it as reference when we construct our new audio track.
5.) Now in your audio software you should have your original error-filled audio track and the new clips that we just captured. This part can be painstaking if you're not familiar with audio editing softwares, but as you'll learn, it's really not that hard.
You're going to look at your original audio track and compare it to your new working audio clips. You should be able to notice where those new clips are supposed to go by looking at the identical (or close to identical) waveform shapes in your original audio track. The two should correspond with one another. If you don't understand what I mean right now, you will when you start playing around with the audio. This is why marking times is very important.
Take your new clips and split them up if you haven't already, that way you can drag them around and edit them separately from one another. Essentially your going to line these new clips up with original and then replace the original parts with new ones.
We need to get this as precise as possible, so start off by getting them as close as you can with your naked eye, and then use a zoom tool to zoom in as much as possible so that you can get them lined up PERFECTLY, or at least extremely close. In some softwares you can just drag these new clips on top of the old track, but most of the time you will need to actually cut out the old piece and replace it with the new one. In doing this, zoom in and make sure that you are NOT cutting out a bigger space than your new clip will fill - otherwise you will have small gaps in your audio.
VERY IMPORTANT: Also make sure that this new audio track starts at the EXACT SAME time as your original - otherwise your new audio will be out of sync.
I know this part can really suck if you're not used to audio editing, but at this point, there is little other choice.
6.) Once you are done with this, export your newly pieced together audio track.
7.) Now open iMovie and create a NEW project. Re-import the video that you exported earlier that has the messed up audio. This might take a while, so just be patient.
8.) Then right click the clip and select "Detach Audio". This will do just that - allowing you to edit the audio separately from the video. Now delete this audio.
9.) Now, import the new, perfect audio track that we just made and make sure that it starts at the start of the project. Make sure it's in sync and that everything works.
Now just export your new video with the working audio and you should be done. Since we have given iMovie the audio with no editing actually being done in iMovie, it does not have to generate its own audio now and you should have absolutely no errors now - unless there is some that you forgot to take out earlier.
YOU'RE FINALLY DONE!!!
I know this entire process *****, but if you're that far into your project, there is little else that you can do. Now you've learned your lesson:
DON'T USE IMOVIE EVER AGAIN.
I hope this helped!

My iPhone 5 is suddenly having audio issues through the headphone jack.

So this is a strange situation, and I'll try to explain in depth so that someone might be able to suggest a solution. As reference, I have an iPhone 5 that I purchased in late-February. I've had every other model of iPhone except for the first iPhone, so I am pretty familiar with the device. I used to be on AT&T, and switched to Verizon when I upgraded to the iPhone 5.
Two days ago, I was on a six hour road-trip, and I'd been playing my music like normal through my car's auxillary cable. After stopping for lunch, I went to plug my music again, but once the music started to play, I realized that only the drums were playing at normal levels while the vocals were very, very soft. I switched through a few different songs, and realized that all the songs were being played at different levels; sometimes the backup vocals were normal levels while the instrumentation and lead vocals were quiet, or vice versa. I decided to plug my iPhone in to charge, and when I did this, the audio levels were all normal. However, the iPhone was NOT charging. I removed the charger, and the audio went back to being weak and distorted. I went back and forth at this for a bit, trying to figure out what was going on.
Since then and after some testing, I realize that my iPhone will now only charge anywhere EXCEPT in the car charger (I simply use my USB cable that came with my iPhone and plug it into the power adapter I have in the car). This morning, I tested the audio in my home speaker system, and I had the same audio issues. Only half the song's tracks would be at normal audio levels, while the other half would be at a very quiet, almost nonexistent level. I tried plugging my charger into the phone to see if that'd make a difference, but instead of the audio going back to normal like it does in the car, the music stopped and there was just crackling and very noisy distortion sounds.
I'm super confused and not sure what to do. This has never happened to me with any of my iPhones. I am updating my software right now, and am hoping that that may help somehow. Otherwise, I'm at a loss. Any suggestions as to what I should do would be greatly appreciated!

Do the new iMacs have digital audio out through the headphone jack?
Yes.
http://support.apple.com/kb/SP576

HP Slate 21 audio issue after KitKat update and reset

I have upgraded my HP Slate 21 from JB to KK. Now the sound quality is very bad!
I came directly from xxx.11 kernel and made factory reset but didn't get a good result. Please how can I fix this tremendous issue?

Hey @PauloTxR ,
Welcome to the HP forums.
I understand you're experiencing issues with sound quality on your Slate 21 PC.
Please review the following thread: HP Slate 21 Kit Kat OTA Update Fix for Audio Quality and LAN Connectivity.
This fix will resolve audio issues of a software nature resulting in the KitKat update. If your issue persists after applying the specific update mentioned in this thread and have done a factory reset, the issue is likely hardware related and not the result of the KitKat update.
If you have done the above and continue to have problems please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

STILL have MBP audio issues after Bootcamp 3.1

I have a mid-2009 MBP 13" with Snow Leopard, running 32-bit XP Professional with SP3. I just updated to Bootcamp 3.1 after dealing with low audio, robo-voice from the internal microphone, and spooky red light/trackpad nonsense for months. While 3.1 fixed the red light and the trackpad, my audio issues still remain; I get very poor volume on the Windows side and my voice is still distorted, slow and generally crappy when I use the built-in microphone in the microphone test. The mic doesn't work at all in Steam, which is the whole reason I want it. Was 3.1 supposed to fix these audio issues? It doesn't explicitly say so on the download page, but it seems like it's been quite effective for other people, so if it is supposed to fix the audio I suppose I'm going down to the Apple Store.
If 3.1 wasn't a magic bullet, can anyone suggest a fix? I'm pretty fed up by now with this issue. I tried reinstalling the drivers after extracting them from the BC 2.2 update (found that process on these forums), and it did nothing. The link to the New Jersey school's site (another suggestion from the forums) no longer works for whatever reason.
Thanks!

Use Driver Sweeper and the tips on how to use and troubleshoot
http://www.guru3d.com/category/driversweeper/
You may also want to use Windows Installer Cleanup as I mentioned.
Also CCleaner can help.
MSCONFIG.exe can lead you to the services and startup items being loaded
Programs control panel of course to uninstall the program
Device Manager to rollback; or uninstall and manage device drivers
Apple installs a number of drivers, services, startupitems so you really have to get familiar with the OS and where/how to manage things.
Windows 7 supports RESTORE POINTS. Use 'em! and set one before just in case (any good installer or update should create a new one but good to have your own), and make sure there is 10-30GB of space for restore points.
System control panel advanced protection -> configure your boot volume settings

Intermittent audio issues. CP 5.5

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