Intermittent black screen or loss of video MacBook Pro (15-inch, Mid 2010)

I have a Mid-2010 15" Macbook Pro (2.66GHz Core i7, currently on 10.7.4) and ever since I updated to Lion I've been experiencing issues with it as described by this article:
http://support.apple.com/kb/TS4088
Basically what happens is that I would be working on something and suddenly the screen would go black and unresponsive, which requires a hard power-off first then reboot. I've been digging around and found that it has to do with the graphics card, yet all the solutions I've tried were futile. I've been to three Apple Stores to explain the situation and had been denied service three times because of some "liquid damage" that I had not caused...
The article clearly states that "Apple will service affected 15-inch MacBook Pro computers free of charge until two years from date of purchase. Apple will provide further extensions to this program as needed. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro."
And the "liquid damage" had nothing to do with this nor affect the computer in any way. The two-year is almost up for me, is there anything I can do? I really need this laptop and spent a fortune on it, and I cannot afford another one.

Please be advised that Apple does not read these forum posts. Did you take it to Apple while it was still under the 1 year warranty?

Similar Messages

HT203554 MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video. Can I still get this problem resolve by Apple or I'm screwed because the MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has en

MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video. Can I still get this problem resolve by Apple or I'm screwed because the MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended?

You can have Apple replace the logic board, but it will be at your expense. The free replacement program has ended.
As a band aid you may try the following:
https://gfx.io/
This will allow you to run on only the integrated GPU.
Ciao.

HT1338 MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

runing mac os x
verison 10.7.4
Macbook Pro (15- inch Mid 2010 )
issue Intermittent black screen or loss of video

I had same problem.
After installing, respectively Mountain Lion and Lion, the same error came again in both instalations. I tryed to replace the hard disk, and installed again, but the same error came up.
BUT now have two days running with Windows 8 on it and it run perfectly. I installed from boot camp and has not opened OX again.
So it is quite obvious that Apple has fixed it well enough. Windows cant haddel hardware issue better.

MacBook Pro (15-inch, Mid 2010) Crashes Every So Often

I've been having issues with my MacBook Pro (15-inch, Mid 2010) for several months now. I have Mountain Lion and every time I have several apps open it crashes and reboots. I took it to the Apple Store twice and both times they reinstalled the OS. I still have the problem. Here's the last report that was sent to Apple, please help:
Interval Since Last Panic Report: -45 sec
Panics Since Last Report:          1
Anonymous UUID: DE1BAB72-02E0-BAF1-0302-1480E44FD4D8
Thu May 9 20:11:33 2013
panic(cpu 0 caller 0xffffff7f8f3587f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff808b2d3000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address
0xffffff808b22b7a0 : 0xffffff800ec1d626
0xffffff808b22b810 : 0xffffff7f8f3587f2
0xffffff808b22b8d0 : 0xffffff7f8f4553b9
0xffffff808b22b930 : 0xffffff7f8f45542e
0xffffff808b22b9a0 : 0xffffff7f8f77bc82
0xffffff808b22bad0 : 0xffffff7f8f47bfe8
0xffffff808b22bb10 : 0xffffff7f8f360567
0xffffff808b22bbc0 : 0xffffff7f8f35e05a
0xffffff808b22bdc0 : 0xffffff7f8f35f0c5
0xffffff808b22bea0 : 0xffffff7f8f2fdaba
0xffffff808b22bef0 : 0xffffff7f90e6b0df
0xffffff808b22bf40 : 0xffffff7f90e6a1e7
0xffffff808b22bf60 : 0xffffff800ec3dcfe
0xffffff808b22bfb0 : 0xffffff800ecb2977
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8f2fb 000->0xffffff7f8f608fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8f266000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f8f2e7000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f8f2a4000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 f616000->0xffffff7f8f937fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8f2 fb000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8f266000
com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f90e69000->0xffffff7f90e78fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8f266000
dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f8fdd3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f8f2e7000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f8f2a4000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000000ea00000
Kernel text base: 0xffffff800ec00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 3958327695439
last loaded kext at 273585840097: com.apple.filesystems.msdosfs      1.8 (addr 0xffffff7f8f95e000, size 65536)
last unloaded kext at 334548361629: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f8fc01000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs            1.8
com.apple.driver.AudioAUUC           1.60
com.apple.driver.AppleHWSensor   1.9.5d0
com.apple.filesystems.autofs            3.0
com.apple.driver.AGPM        100.12.87
com.apple.iokit.IOBluetoothSerialManager            4.1.3f3
com.apple.driver.AppleMikeyHIDDriver     122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.GeForce    8.1.0
com.apple.driver.AppleMikeyDriver           2.3.7fc4
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.AppleIntelHDGraphics    8.1.0
com.apple.driver.AppleIntelHDGraphicsFB            8.1.0
com.apple.iokit.IOUserEthernet       1.0.0d1
com.apple.driver.AppleSMCLMU     2.0.3d0
com.apple.driver.AppleMuxControl            3.3.0
com.apple.driver.SMCMotionSensor           3.0.3d1
com.apple.driver.AppleSMCPDRC   1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport            4.1.3f3
com.apple.Dont_Steal_Mac_OS_X      7.0.0
com.apple.driver.ApplePolicyControl          3.3.0
com.apple.driver.AppleUSBTCButtons        237.1
com.apple.driver.AppleUSBTCKeyboard    237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache            34
com.apple.driver.AppleUSBCardReader     3.1.7
com.apple.driver.AppleIRController            320.15
com.apple.iokit.SCSITaskUserClient            3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage           2.3.1
com.apple.driver.AirPort.Brcm4331           614.20.16
com.apple.driver.AppleUSBHub      5.5.5
com.apple.driver.AppleAHCIPort     2.5.1
com.apple.driver.AppleFWOHCI      4.9.6
com.apple.iokit.AppleBCM5701Ethernet   3.6.0b1
com.apple.driver.AppleUSBEHCI     5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager      161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons           1.7
com.apple.driver.AppleHPET           1.8
com.apple.driver.AppleSMBIOS       1.9
com.apple.driver.AppleACPIEC        1.7
com.apple.driver.AppleAPIC            1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall   4.0.39
com.apple.security.quarantine        2
com.apple.driver.AppleIntelCPUPowerManagement        196.0.0
com.apple.kext.triggers         1.0
com.apple.iokit.IOSerialFamily         10.0.6
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily         1.8.9fc11
com.apple.kext.OSvKernDSPLib      1.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI   1.0.11d0
com.apple.driver.AppleSMBusController    1.0.11d0
com.apple.nvidia.nv50hal    8.1.0
com.apple.NVDAResman      8.1.0
com.apple.driver.AppleBacklightExpert     1.0.4
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP           2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport       4.1.3f3
com.apple.driver.AppleHDAController        2.3.7fc4
com.apple.iokit.IOHDAFamily           2.3.7fc4
com.apple.iokit.IOSurface     86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl     3.3.0
com.apple.iokit.IONDRVSupport      2.3.7
com.apple.iokit.IOGraphicsFamily    2.3.7
com.apple.driver.AppleUSBMultitouch       237.3
com.apple.iokit.IOSCSIBlockCommandsDevice       3.5.5
com.apple.iokit.IOUSBMassStorageClass     3.5.1
com.apple.iokit.IOUSBHIDDriver     5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub       5.5.5
com.apple.driver.AppleUSBComposite        5.2.5
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily   3.5.5
com.apple.iokit.IO80211Family       522.4
com.apple.iokit.IOUSBUserClient     5.5.5
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily           3.0
com.apple.iokit.IOUSBFamily            5.5.5
com.apple.driver.AppleEFIRuntime            1.7
com.apple.iokit.IOHIDFamily            1.8.1
com.apple.iokit.IOSMBusFamily       1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet     7
com.apple.driver.DiskImages           345
com.apple.iokit.IOStorageFamily      1.8
com.apple.driver.AppleKeyStore     28.21
com.apple.driver.AppleACPIPlatform         1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto     1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
Print the first page of the panic report, and the support page linked above, and bring them with you.
Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.
You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution.
Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility.

MacBook Pro (13-inch, Mid 2010) problems 10.8.3

Hi, I have problems wtih a macbook pro 13-inch mid 2010. Before the update of 10.8.3 I already had some problems, sometimes(a fewtimes in a week) the sytem stops and restarts. But after the update the system logs out every 5 minutes whem I play youtube movies.
Is this a known bug and is it possible to solve this problem?

Thank both for the reply
My energy save settings are:
Power adapter:
Computer sleep:never
Display sleep after 15 min.
Put the HHD to sleep when possible, checked.
Wake for network acces, checked.
Battery:
Computer sleep:1h
Display sleep after 25 min.
Put the HHD to sleep when possible, checked.
Reduce brightness display with use of battery, checked.
I just started to backup with Timemachine.
I will replace the original Ram tomorrow after the TimeMachine backup.
If it doesn't solve the problem, I wil schedule a Genius Bar appointment.
I found a topic (article TS4088) Intermittent black screen or loss of video. It looks like the problem I experienced now.

Graphic Glitch - MacBook Pro, 15-inch, mid 2010

Hey everyone,
I have a MBP 15" mid 2010
Processor 2.4 GHz Intel Core i5
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GT 330M 256 MB
HDD1 OCZ-VERTEX2 SSD 120GB
HHD2 (replacing optical drive) Seagate Momentus 2.5 inch XT ST95005620AS 500GB
I have a graphical glitch quite often, which consists of some on screen corruption that lasts for a few milliseconds - enough for me to see it, but rarely enough for me to actually take a screenshot of it. Last week I managed to finally take a screenshot of it, which is great, as I can finally show that I'm not crazy. Please see below.
I pretty much assume it will be a problem with the NVIDIA GeForce GT 330M (which is usually in use all the time, since I use an external screen in addition to my mbp 15" one).
Now, because this is not a crash event I doubt there'll be any log about it (but I'm all ears).
Regarding it's consistency and frequency it's very hard to say... it does happen a lot throughout the day. I have tried not running programmes that I feel interact with graphics a lot (F.lux and gfxCardStatus) but to no avail.
Anyone has any experience with this or some advice for me?
Thanks!

Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
Kernel Extensions in backtrace (with dependencies):
                 com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f93c70000->0xffffff7f93ed8fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f938ba000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f93c60000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f93c1d000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f93ee3000->0xffffff7f9418cfff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f93c70000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f938ba000
         com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f9 4bd4000->0xffffff7f94c9efff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f938ba000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f93c60000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f93c1d000
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f93c70000
         com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f955d9000->0xffffff7f955ebfff
            dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f955d1000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f93b27000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f938ba000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f93c1d000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f955d4000
Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. The unfortunate thing is that many people have passed the “three years from date of purchase” now and Apple is not honoring the free logic board replacement for many users. Some dealers seem to be making some exceptions for those past the three year mark, but don’t count on it…
Good luck,
Clinton

HT201300 i have a MacBook Pro (15-inch, Mid 2010) what external display can i use with it.

i want to buy an Higher resloution display for my Macbook. i do alot of film editing and need a external display. please help.I want to buy the display today..
thank you..

Read:
Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video (*)
Genius Bar appointments
* program ended 3/2015

Macbook Pro (17-inch, mid-2010, i5, stock config) freezing -- Nvidia issue?

Hi there--
I have a fully stock-configured (no mods, no hard drive tweaks, etc.) Macbook Pro (17-inch, mid 2010, i5 model). It's only 3 months old. Running 10.6.4, everything updated and NO peripherals connected...
Anyhow, I was working at Starbucks yesterday morning and the system froze for no reason. Was doing semi-heavy workload with Photoshop CS5 and iTunes going and Safari downloading. Mouse would freeze in-place, iTunes starts stuttering in a loop. I waited, but system remained "frozen" -- only thing I can do at this point is shutdown via the power button.
I powered back up and system froze at the spinning progress indicator that you see on boot-up . I shutdown, powered back up... was able to work for about 10 minutes and same system freeze. I powered down for two hours, powered up, and same thing happened again.
*I've documented these freeze ups via video.* See my Youtube playlist, and the videos titled "crash" here (videos are encoded at 720p -- so click option for more clarity):
http://www.youtube.com/viewplaylist?p=38CDEF9C98B96BCE
I've also screen capped the crash logs which make me think there is something wrong with the video components of this machine. A whole lotta "Nvidia" related language.
*See screencaps here:*
http://www.flickr.com/photos/hildie/sets/72157624689980753/
Does anyone have experience analyzing crash logs, and can tell me what this might be about?
Took it to Genius Bar (Apple Store @ Beverly Center, Los Angeles) early yesterday evening. They were nice, but didn't offer any clear theories other than they think there is something wrong when the system switches from the Intel on-board graphics to the Nvidia graphics. They took the system from me and said they would "check it out for a couple days" and get back to me.
I'm frustrated because I run an extremely clean system (system has fresh OS install only a month ago), and not used to mysterious hardware issues hampering my workflow. Especially when I'm 90% done with updating my design portfolio and desperately need to get back to work!
PS - I tried the latest EFI update, and the issue was still happening after the update.
Thanks.
[email protected]

Your frustration is very understandable. It sounds like a hardware issue of some sort. The AHT does not test everything, so it will not necessarily find every possible hardware issue. Apple has a more sophisticated hardware test they can run, and often hardware issues may not show up until the machine is heated up. What they probably want to do is to try to reproduce the freeze and then run the test to see what is wrong.
You can run the cleanest system possible, and still be beset by a hardware problem, which can only be solved by replacing the faulty parts. Here's hoping that the Apple guys can discover what is wrong and fix it for you.
Hardware problems can be intermittent and hard to find. If they can't make it freeze and therefore don't find anything, then the next step would be to use it at the Apple Store until it freezes up and then give it to them to evaluate.
Good luck!

MacBook Pro 15-inch, Mid 2010 2.4 GHz Intel Core i5 with Mavericks is very slow

Hi everybody,
i have already seen this discussion (https://discussions.apple.com/message/24018625#24018625) started by campitor and allegedly solved by arthur but only for campitor's concrete case and already closed. Therefore I have made the same checkup with Etrecheck (see below). It would be really great to solve this problem because I need my mac for work and I am getting really desperate: it's just too slow for effective working. I am really desperate and really thankful for any kind of hint or help that could bring back my machine to normal workable speed.
cheers,
Cris
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.4 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 3 days 10:27:10
Disk Information:
          Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 319.21 GB (117.43 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Internal Memory Card Reader
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. iPhone
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
          com.taoeffect.ispy.kext          (2.0.1)
Startup Items:
          HWNetMgr: Path: /Library/StartupItems/HWNetMgr
          HWPortDetect: Path: /Library/StartupItems/HWPortDetect
          Jaksta: Path: /Library/StartupItems/Jaksta
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.taoeffect.ispyd.plist 3rd-Party support link
          [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.hp.help.tocgenerator.plist 3rd-Party support link
          [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.google.keystone.agent.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
          [not loaded] com.taoeffect.EspionageHelper.plist 3rd-Party support link
User Login Items:
          Dropbox Encore
          Caffeine
          Google Drive
          CleanMyDrive
          Dropbox
          WiSpy
          Sync Folders Pro
          Satellite Eyes
          PomodoroApp
Internet Plug-ins:
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
          QuickTime Plugin: Version: 7.7.3
          Default Browser: Version: 537 - SDK 10.9
          AdobePDFViewer: Version: 9.5.5 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
          Hazel 3rd-Party support link
          Perian 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources
                    Adobe AIR Updater:          Version: 3.3 - SDK 10.5 3rd-Party support link
                    Template:          Version: 3.3 - SDK 10.5 3rd-Party support link
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office-Erinnerungen:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.0 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Adobe AIR Application Installer:          Version: 3.3 - SDK 10.5 3rd-Party support link
                    /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
          TomTomHOMERunner:          Version: 2.9.7.2119 - SDK 10.4 3rd-Party support link
                    /Users/[redacted]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          /Applications/iWork '09
          MetaZ:          Version: 1.0a13 - SDK 10.5 3rd-Party support link
Time Machine:
          Skip System Files: NO
          Mobile backups: ON
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 297.29 GB Disk used: 187.92 GB
          Destinations:
                    Cristobals TC data [Network] (Last used)
                    Total size: 2
                    Total number of backups: 30
                    Oldest backup: 2013-09-18 10:32:44 +0000
                    Last backup: 2014-01-26 18:21:05 +0000
                    Size of backup disk: Excellent
                              Backup size 2 > (Disk size 297.29 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               4%          cookied
               4%          com.apple.WebKit.Networking
               4%          WindowServer
               2%          Safari
               1%          EtreCheck
Top Processes by Memory:
          172 MB          Safari
          115 MB          mds_stores
          100 MB          com.apple.WebKit.WebContent
          74 MB          MenuTab for Facebook
          41 MB          WindowServer
Virtual Memory Information:
          199 MB          Free RAM
          868 MB          Active RAM
          608 MB          Inactive RAM
          962 MB          Wired RAM
          4.21 GB          Page-ins
          332 MB          Page-outs

Hey Cris from London,
I would try out the recommended steps in the following link:
OS X Mavericks: If your Mac runs slowly
http://support.apple.com/kb/PH13895
Let us know if any of the steps within resolved the issue.
Welcome to Apple Support Communities!
Take care,
Delgadoh

Problems after efi 2.5 update on macbook pro 13 inch(mid 2010)

i don't know if it's related but after i updated my macbook pro 13 inch mid 2010 efi firmware to 2.5 i'm having usb problems.
the problem started after i went to software updates and downloaded efi firmware 2.5, but i didn't restarted right away actually i downloaded the efi firmware around 3pm and shut down my computer around 1am, and in the morning when i turned on my mac it made a strange noise and then restarted. then when it restarted my usb external hd wasn't working well, it takes around 10 minutes for me to be able to watch a video directly from it, and my 3g usb connects but the speed is really slow, so i cant use it. i don't know if efi firmware update is related to usb, but somehow it made my usb ports stoped working properly.
so is there a fix for this?

What you should do is time consuming but really helps (it helped for me)
Go to your disk utility setup and select your harddisk drive, then click on verify disk permissions and after that repair disk permissions, don't ask me why it runs in this order but it seems to elliminate the cause. you will most probably see some repairs being listed.
the next step is to "repair disk" procedure, allthough it could be possible that it can not and then it will tell you to use your setup disk that came with the computer, insert disk hold command and "R" at same time and you come into the menu to repair or re istal software etc.
I ran the repair mode, then re installed my operating software and it seem to resolve this issue but also the long start up problems.
good luck

Pixelated/frozen MacBook Pro (13-inch, Mid 2010)

MacBook Pro (13-inch, Mid 2010) is about 3 years old and for some odd reason, the screen becomes pixelated and won't function properly. I read that it could possibly be a problem with something called Nvidia, or it could have something to do with my graphics card failing, meaning I'd have to replace the whole board. I'm not quite sure what to do or even what it could be. I gathered that information from searches both on google, yahoo and on these discussions. Here are some photos of what my screen looks like when it acts up:
Thanks in advance
-Karina

I've got a mid-2010 MB pro 15" and I have exactly the same problem despite the fact I had a previous change of card on the computer but it still work badly. The crash is not the same, but I've got to reboot several times a day

HT1237 Searching for an EFI Firmware update to enable Lion Internet Recovery on MacBook Pro (15-inch, Mid 2010)

Hi All,
My Mid-2010 Apple MacBook Pro 15-inch started having random kernel panics lately (more than 1 month of random kernel panics now), usually associated with request such as "open new tab in Safari" etc.
Since I installed 2x4GB RAM modules from Crucial when I bought my MBP (they are +- 2 years old now) and also exchanged my DVD-drive for an extra SSD that now runs the system (fully updated 10.7.4) I have a feeling that those kernel panics might be HW related.
I wanted to run Apple Hardware Test but found out that it is no longer supported on Lion. Since I don't have any optical drive to install AHT from (also I don't have the CDs with me atm), I found out that I can install an EFI Firmware update that enables internet-based (?) AHT.
At http://support.apple.com/kb/HT4904# , the link from MacBook Pro (15-inch, Mid 2010) links to MacBook Pro EFI Firmware Update 2.6 which is for Early 2010 models only and doesn't allow me to run the installation process. I'm looking for an EFI update to enable Apple Hardware Test on my Mid-2010 Apple MacBook Pro 15-inch.
Is there an update that can do this? Is there a wrong hyperlink on Apple page or am I searching for a wrong update?
Also, even though this should probably be in a separate topic, can anyone please point me to the right direction for a good Apple Kernel Panic how-to-read-those topic?
Thank you very much in advance.

Hey Cris from London,
I would try out the recommended steps in the following link:
OS X Mavericks: If your Mac runs slowly
http://support.apple.com/kb/PH13895
Let us know if any of the steps within resolved the issue.
Welcome to Apple Support Communities!
Take care,
Delgadoh

How to update a MacBook Pro 17 inch mid 2010 with SSD?

I know that this question probably been asked many times before, but i can't really find the answers to my specific questions.
I want to update my MacBook Pro 17 inch mid 2010 / 2,66-GHz Intel Core i7-processor, 8 GB memory, running latest Mavericks version (full specs: http://support.apple.com/kb/SP581?viewlocale=nl_NL) with a SSD (i think a 500GB) to speed up my MacBook Pro.
I have about 400GB of data, personal and work related (mostly design work) that is really important to me of course. I use 3 harddrives (one offsite) at the moment to backup everything using Time Machine which works great, because i always can fall back on it when i delete something accidentally.
The physical installation looks quite simple to do, but i have some questions about the entire procedure i hope someone can help me with:
Which SSD will fit in my Macbook Pro the best (specs)? What to look for?
And what about TRIM support to make SSD last longer, i heared that Apple default drives that come with the Mac will support TRIM, but what about any other SSDs on the market do support it and if so which ones?
There are different ways to do install SSD, but what is best procedure?
Clone HDD to SSD with Carbon Copy Cloner or restore from Time Machine?
Clean install with Bootable USB flash drive with Mavericks and restore from Time Machine?
Buy a USB enclosure for SSD and Clone HDD to SSD with Carbon Copy Cloner first and boot it to check and than install the drive?
Could anybody help me with this?
Thank you.
Krijn

Look here for the maximum memory for each MBP model:
http://www.everymac.com/systems/by_capability/actual-maximum-ram-capacity-of-mac s.html
The limit is given by the memory controller ("northbridge").
There are no thermal drawbacks expanding the memory to the maximum supported limit...
However, as explained, often Apple did specify an "official" maximum RAM amount which is in reality shorter than the real value, simply because, when the machine was launched, memory sticks of the proper size for giving maximum capacity were not available.
Apple never revises the specs after the launch...
But this did not happen in your case: the maximum memory for mid-2010 Core machines appears to be effectively just 8 Gb, form the page linked above...
Final remark: in my experience, the SSD counts much more than memory for speeding up a laptop! As you already have 8 Gb, there is little value to expand to 16Gb even if it was posisble. Better to invest the same money in a larger SSD...
I expanded mine because it was equipped with just 4 Gb, and purchasing 16Gb Corsair was costing as 8 Gb Crucial. However, it was not a wise choice, those cheap Corsair memories were bad, the seller had to exchange both sticks...
If I could come back, it was better to spend more and buy Crucial memory sticks!

MacBook Pro 15 inch Mid-2010 keeps randomly restarting

So, I got this Macbook back in August of 2010, and this random restart problem just started occuring after I updated to Mountain Lion. It usually occurs when I open up heavy usage applications, such as Photoshop, iMovie, iPhoto, FaceTime,etc. When I just solely decide to turn on my MacBook to just use Safari and iTunes, it never restarts, or it will once in a blue moon. Also read a page Apple posted about MacBook Pro 15 inch Mid-2010's having problems and that they would fix it free of charge, but I'm not sure if that relates to my problem? --link here --> http://support.apple.com/kb/ts4088
I tried resetting the SMC, and NVRAM/PRAM. Even verfied disk permissions and repaired on Disk Utility, nothing changed.
Could anyone help?

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

Why is not Windows 8 natively supported on MacBook Pro (13-inch, Mid 2010)?

Hello,
Can somebody from apple say why they don't add native support of Windows 8 for MacBook Pro (13-inch, Mid 2010) when it is supported on 15-inch model?
Looking in: http://support.apple.com/kb/HT5634
I know that Windows 8 is possible to install and use, but I think it does not make sense to limiting just 13-inch model in bootcamp
Thanks

Welcome to the Apple Support Communities
It's a restriction, because the Mid 2010 13-inch MacBook Pro is completely compatible with Windows 8 (it meets all its requirements), but Apple didn't want to provide Windows 8 Boot Camp drivers for it. You can run Windows 8 if you want, but it won't work properly.
Apart from that, there are some how-to's in the Internet in order to install Windows 8 Boot Camp drivers in unsupported Macs

Intermittent black screen or loss of video MacBook Pro (15-inch, Mid 2010)

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