Intermittent Blank Screen - Multi-Tab Corporate Dashboard

Hi All,
We are a facing an intermittent blank screen issue with our corporate dashboard. Details are as follows: -
Environment:
BO XI 3.1 SP2 FP2 (Two servers on production)
Xcelsius 2008
Live Office
QaaWS
Issue:
Sometimes we only see a blank screen (Not even the initializing screen) when a corporate dashboard is opened from Infoview.
This is a multitab dashboard and is built using Live Office and QaaWS connections.
Initially the issue was occuring only on one server and sometime later it started occuring with the second server as well.
We restrated the services on both the servers and the issue disappeared. (Maybe it was due to cache getting cleared up, though not sure on this)
What we need:
1. Are there any known issues for this kind of issue?
2. What are the possible reasons for intermittent blank screen?
I have searched through the forums and BOB forums and have found about the visibility issue. In our case we do not face any issues with that.
Regards,
Abhishekh

Hi Amit!
Running the trace is fine, but the issue occured only once and that to when we restarted the corresponding servers the issue vanished.
Why I feel that this is not something related to flash is because, first the issue appeared on the first prod box (merantime the second prod box was showing the output correctly). Later on (maybe in 5-10 mins) even the second server started having issues.
So far the issue has appeared only once. However the business would like to understand the possible reasons and would like to avoid similar situations in the future.
We do not have access to either the Firefox or Chrome. Though we have tried with multiple versions of IE. The IE version on which the issue appeared was IE 6/7.
I think, I will close this thread for now. If the issue resurfaces again, we can look into it further.
Hope to hear back from you soon!
Regards,
Abhishekh Jain
Edited by: Abhishekh Jain on Oct 18, 2011 9:17 AM

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