Intermittent connection - Now slow less than 1mb

Question

Hi
I have reported issues to BT and Talk Talk for a number of YEARS now. Having returned to BT in January out of frustration I am now faced with the issue all over again.
At times, randomly it appears, my BB cuts out when recieiving or making landline calls. This will happen a lot for a period of time and will reduce the profile of the line to 1mb from 3.5-7mb. I have had several engineers over the last few years visit the property and on every occassion they never found a fault at the house and have always remarked that inspite of distance from the exchange that db levels where low and signal was good. Normal service can last from a week or two to a few months.
For another week now I have had to deal with almost dial-up connection and download speeds. I can't effectively work from home, participate in gaming events or even recieve video birthday messages from family and friends
here is a copy of the last BB speed test.
 Download speedachieved during the test was - 0.96 Mbps
 For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
 Additional Information:
 Your DSL Connection Rate :1.25 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1 Mbps
I have tried to be patient and wait for automatic profile update but the profile is going down not up and download speeds are now stuck at 88-101kb/s.
I have done all the required checks of pc, wires, router and master socket. Noise continues to be a feature of most landline calls albeit at present these don't appear to be causing BB disconnects.
Having been without and ADSL signal for 4 weeks in Dec and Jan and now facing this for the last week or 2 I am really at the end of my resolve as to what more I can do.
If needed, I would be happy for you to disconnect all voice calls on the landline and have voice calls diverted to my mobile in a hope to maintain a reliable and useable BB service which I, like others these days, rely on. Any solution would be welcomed. Please.
Thank you

Answer 1

I have reported the same issue before via phone faults but as the issue is intermittent they have never confirmed a line fault.
Having spent a Month with no ADSL signal in January where I reported the issue to both phone and BB and all I ever got was 'well there isn't a fault showing at our end'. The BT openworld engineer on 30th January checked the house etc etc and found nothing wrong with internal wiring. He completed a number of tests using an array of equipment and confirmed that there was no fault on the line despite there not being an ADSL signal.
He made a call and had something reset and hey presto within 2 mins I had 3.64Mb and a download rate of over 400Kb/s. He asked me why 1st and 2nd line support hadn't requested the same...I wont repeat my answer!
As you can imagine, I am frustrated as this saga continues here are the latest stats after a full and lengthy reset.
Clearly there is an issue with the cable running to the house or to the exchange but being underground I am guessing it must be environmental but I have no way of replicating the fault
Thank you
Download speedachieved during the test was - 0.95 Mbps
 For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.52 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 1 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:09:11
Downstream:
3.438 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.3 dB / 22.0 dB
Line attenuation (Down/Up):
51.5 dB / 29.5 dB
Output power (Down/Up):
19.5 dBm / 12.4 dBm
FEC Events (Down/Up):
1154 / 0
CRC Events (Down/Up):
2 / 0