Intermittent connectivity issues

So I had a Motorola SB 6120 modem working for over 4 years with Comcast and all of the sudden I start getting intermittent connectivity issues at night (it could be during the day as well, but I am actively working and doing school work at night). The issue comes and goes. I call Comcast and they swear up and down its my modem - which I dont believe since Im the connectivity issues are not fixed by resseting it, just waiting it out. I go ahead and get a new modem (SB6141) and router - spending over $200 and guess what - still having the identical issue. I call in and the support person states that as far as the modem goes everything is fine but the signal is dropping (same issue, two different conclusions after a good amount of arguing on my end and $200 I wont see back). So I tech comes back but I have to be at work and leave my wife and brother in law at home to make sure he comes by. When I get home apparently the tech had stated that "the modem was not correctly registered". That means that my other modem wasnt? And that an uncorrectly registered modem works from time to time? ... Really? So I try to do a live chat since again, I have to work and cant waste my entire day waititing for comcast to fess up and admit their service is the issue. And here is the part of the conversation in which I basically gave up hope on getting anywhere:Akemi: Sometimes if your modem is plugged to Comcast outlet you should be also receiving inetrnet signals, but then becasue if it is not properly registered you will be expriencing intermittent connection.----------------------------------------------------------MARCOS: ok, let me see if i can get itMARCOS: meanwhile, can u tell me how my modem may have been "incorrectly registered" and still working for over 30 daysAkemi: Much appreciated, thank you so much.MARCOS: and how that can be the cause of intermittent issues - since it seems like a lieAkemi: Sometimes if your modem is plugged to Comcast outlet you should be also receiving inetrnet signals, but then becasue if it is not properly registered you will be expriencing intermittent connection.MARCOS: that makes no sense. that modem was not working WHATSOEVER until I called. the modem shouold have been blocked by the MAC addressMARCOS: should*MARCOS: otherwise any1 can get comcast tv, plug in a router from best buy and have internetAkemi: Thanks for the info.---------------------------------------------------------Can someone help? Am I missing something? 

Start here: http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575

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    HELPFUL INFORMATION WHEN YOU POST
    It would be very helpful to try and answer any questions you have if you add some information to your profile.
    You need to do this only once and it will be available to all each time you post on any VZ Forum
    AFTER YOU SIGN IN...GO TO
    My Settings
    Personal Information
    Signature...This is a good place to add what equipment,software and services you have
    Location ... County and State....some of the answers might depend on what area you live in.
    PLEASE DO NOT ADD ANY INFORMATION THAT YOU ARE NOT COMFORTABLE IN SHARING WITH THE VZ COMMUNITY
    Tom
    Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
    Data Object 39.45

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    The Epilogue.  My request for help is at the break.
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