Intermittent data-speed issues with iPhone 4S

I am using an iPhone 4S (64), iOS-5.1, AT&T carrier.
Occasionally, when using Safari, there will be no response when I try to bring up a website, even when I'm showing full bars and 4G coverage. The "whirligig" wheel just keeps on spinning and spinning until the website-load times out. This problem is intermittent, but occurs semi-regularly. There seems to be no correlation with the strength of the signal I'm receiving, or my location, and I know that I have not had my data speed "throttled" as a result of being a heavy data user. I called the Apple Helpdesk one time and received the advice that I should, when this happens, go to >Settings, >General, >Reset, >Reset Network Settings. Although this usually works, it's inconvenient, and I'm seeking a more permanent solution.

Last month I checked the data usage on my iPhone 4S three days after the start of a new billing cycle. To my shock I discovered that I had been charged with about 193 MB of usage. That was very odd because 193 MB is well above what my total data usage is each month. Immediately contacted AT&T Customer Service--twice. Each time they could not provide an explanation as to why the data usage was charged to my phone. All they could tell me was that all of the 193 MB were charged on the very day the new billing cycle started. They did try to sell me a larger data plan.
I thought maybe this was just an odd thing that couldn’t be explained. Kept a close eye on my data usage for the reminder of the billing cycle and didn’t have another large data charge. I still stayed well under the 300 MB plan limit even with the unexpected 193 MB of usage on day one.
Then my wife checks her iPhone 4S data usage on day one of this month's billing cycle at about 9 AM. She finds that she has been charged with 30 MB of data usage when she hasn't even used her phone. Again, 9 AM; day one of new billing cycle; 30 MB of usage; no active applications running. How can this be? She contacted AT&T Customer Service and once again they were no help. She made two phone calls and also spoke with one CS Manager, but no one could explain why she has been charged for the 30 MB. Anyone else having this problem? Please help us resolve this if you know what to do? Extremely frustrating to be charged for data we know we are not using. Getting no help from AT&T Customer No-Service.   

Similar Messages

  • HT5642 WiFi speed issues with iPhone 4S since the update

    Since the update the WiFi on the iPhone is terrible. I run a 50mb speed and barley get 2mb. My iPad is getting 39mb speed. Is there a problem with this update for the iPhone that affects WiFi speed?

    I am having the same issue since updating to iOS 6.  It has been noticeable on my iPhone 4S and a little less noticeable on my iPad 3 but I think it is happening on the iPad too.  Very annoying problem.  One way to get it to work better is to re-boot your phone.  It will work for awhile then and then eventually not be working anymore and you will need to re-boot again.
    Just to be clear with everyone - the iPhone looks like it is connected to the wireless, it gets an IP address but can't transmit any data.  Device:  iPhone 4S, OS:  iOS6

  • Windows 8.1 Data reordering issue with Intel Adaptors

    According to Intel, there is a data reordering issue with their adaptors and probably this dumb WIDI software. This is from Intel site. they say some are fixed, "A future Windows 8 fix will address this issue for other Intel wireless adapters." I
    have one Nope, still broke. I get drops all the time. Brand new Toshiba laptop I7 16 gigs of ram and a SSD and a 2 gig Vid card. Would be nice to be able to play games but I get dropped all the time. Now would Microsoft quit hiding
    about this, and fix the darn thing. Also i'm a system admin for 13 years. I have build over 1000 PCs and servers. I know bad software. Please fix this. PLEASE. Its not going to just go away and its not just Toshiba, I have seen other companies with the
    same problem. If there is a Fix PLEASE POST IT. Or even a workaround I have tried everything.
    http://www.intel.com/support/wireless/wlan/sb/CS-034535.htm
     

    Hi,
    Have your first tried the software fix under this link for your network adapter?
    http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm
    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
    Also, you can try to check if there is any driver update under Device manager from manufacture's website.
    Kate Li
    TechNet Community Support
    Yep didn't work. Still get drops all the time, had to run a Cat 5E cable to my laptop from my modem, because I have Atheros Gigabyte Lan adaptor. Works Great. The Wireless still drops all the time. Has Microsoft let out the patch to fix this or is it coming in
    April in the 8.1 patch that's coming. Funny thing is all for Widi, I don't even use widi, I got the software to do that from Samsung works better on my TV. Intel and Microsoft need to get this fixed. because their driving off gamers and that's the
    people that make sure they buy Microsoft so they can play games. With the wireless link dead and a great laptop worthless what's the point. Ive been in IT for 13 years building PCs  and Servers how I knew how to run a 60 FT Cat 5e line thru
    a 2 story house and terminate it. Most people don't. Fix the problem.  

  • I am having issue with iphone 5 bluetooth , not able to connect honda CRV

    I am having issue with iphone 5 bluetooth , not able to connect to my honda CRV

    Don't know if you could consider this an Apple issue. I know you are probably frustrated, and I am not defending Apple here, just saying that the iPhone does not update to support individual automobiles, the automobile manufactures update to support the Bluetooth profiles.The iPhone has the latest Bluetooth stack and supports a number of things. Problems generally revolve around the manufacturer not supporting the lastest Bluetooth version and have to update their systems. Check with Honda, they are probably aware of this, and if you search the forum, you will find a number of posts regarding the CR-V.

  • Is anyone having Mic issues with iPhone 5?

    Is anyone having Mic issues with iPhone 5? Speakerphone works but not the mic, on phone calls and memos.
    Took it to local Genius campus and after taking off the back screen and case, they blew air into the mica and it worked for about 20 mins.
    I can't have a ready can of air around every time the mic goes out.
    Anyone else had similar issues?

    I am having a similar problem. I had the iPhone 5 delivered yesterday. On most of the calls I tried, the person on the other end could hear me just fine on speakerphone, but not on the regular mic. It was garbled, or I would cut in and out. I could always hear the other person clearly.
    I just got back from a Genius Bar appointment where they gave me an entirely new phone. The issue exists on this one also, though now it seems like the audio is more muffled than garbled or spotty. Again, speakerphone works, and I can hear the other person clearly.
    I had originally restored backup from my 3GS, but before I went to the Genius Bar I restored to factory settings just to be sure it wasn't a software issue (it wasn't, apparently). I did not restore from the old phone for this new handset either.
    Thanks for any suggestions...frustrating, for sure!

  • A data-binding issue with a combo box.

    Hi,
    Iu2019m having a data-binding issue with a combo box.  The field it is bound to is an integer.  The valid values in the combo box are 1, 2, and 3.  If I add a record when it is set to 1 or 2, the value gets stored correctly.  If I add a record when it is set to 3, it is stored as 1.  However, I can bring up the record just added on the form, change it to 3, and click u201CUpdateu201D and it is saved correctly as 3.  If I change it so that the valid values are 4, 5, and 6, it saves a 1 regardless of what is selected in the combo box.  It looks like the combo box is correctly bound for updates but not for adds.  The table is a master type UDO.  Any ideas?  Iu2019m somewhat committed to the field being an integer.  I'm using 2007A PL47.
    Thanks,
    Mike
    Edited by: Mike Angelastro on Jul 1, 2009 2:43 PM

    I tried a few things on my own.  The result is that I decided that it was not a good idea to use a combo box bound to an integer (numeric) field.  I donu2019t think the SDK can handle it.  The reason it was an integer field in the first place is that before I changed it to a combo box it was a group of two option buttons.  Option buttons use an integer (numeric) field.  This worked just fine until I added a third option; the SDK didnu2019t handle the third option correctly when adding records.  I thought that using a combo box instead would fix that.  I was wrong; the problem remained.  So I decided to use a character (alphanumeric) field instead.  This works just fine.
    So here is my advice:  Never use option buttons if they need to be bound to the database; a combo box will actually work better when bound to the database.  But use a character (alphanumeric) field.
    Edited by: Mike Angelastro on Jul 5, 2009 9:15 PM

  • Is there any issue with iphone 6 64gb storage?

    Is there any issue with iphone 6 64gb storage?

    Not sure why you would be led to believe that has anything to do with storage.
    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

  • HT4946 audio issue with iphone 4 with video recording

    audio issue with iphone 4 with video recording

    http://www.iphonebackupextractor.com/
    Basic troubleshooting steps.
    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • IPhone 4S - Wi-Fi Speed issues with Linksys 4500

    I have a Linksys 4500 and have extremely slow wifi speeds.  I've changed every setting, channel and anything else that was editable.  However, I can never get very good download speeds (typically below 1Mbs) but the strange thing is that uploads are usually around 5Mbs.  I finally tried a Ruckus 7363 AP and I consistently get close to 20Mbs so I know it is the wi-fi with the linksys router.  Has anyone else had the same experience and did you find a fix?  Again, I've tried everything and the problem only appears on ios devices.  Macbook has no issues nor does my android devices.  thanks

    I'm having the same issue.  My old iPhone 4 and the iPad 2 both connect seamlessly to iTunes (on WIndows 7), but the iPhone 4S doesn't sync automatically when plugged in to power.  Also it doesn't maintain a connection to iTunes over wifi.  For instance, right now iTunes isn't showing the iPhone 4S (but is showing the iPhone 4 and iPad 2) even though the iPhone 4S is on the same network, and is even connected to power.
    When I try to sync from iTunes (when the phone shows up) or from the iPhone 4S, it fails saying that it failed to start the sync process.
    Since the process works with the iPhone 4 and iPad 2, I'm assuming there must be some issue with the 4S, or another setting somewhere that isn't completely obvious.
    Any assistance is greatly appreciated.

  • Issue with iPhone 5 (AT&T) when reconnecting to LTE.

    I recieved my iPhone 5 (on AT&T) a few days ago and have noted an issue with the LTE connection when you try to reconnect after loosing my signal.
    In the morning, for example, I will have a good LTE connection, then I go to work where the cell signal is fairly spotty, at best, in the building. I will notice my signal switch to Edge (not even 3G...but Edge, of all things). Then when I leave work the phone won't reconnect to LTE, even after toggling the LTE and cellular data on and off. It just sits on Edge and won't even load my email. I have to restart my phone to get a connection again.
    Has anyone else had this problem? I hope it's just a software issue that can be fixed with a future (hopefully a near future) update.
    (And don't go using the "AT&T is horrible" argument. I have a good number of friends would would say the same of Verizon. It's a weak argument...like playing the "race card" in a debate.)

    After talking to an Apple rep, I first tried reset teh network settings, but that didn't have any effect. Then I went and completely reset the phone to factory spec and restored the phone...which seems to have done the trick. Now I'm getting and holding a strong 4G connection in the stockroom that previously completely killed my signal.

  • Home Sharing issues with iPhone 6 Plus

    Hi guys,
    I'm having problems with streaming music and video on my iPhone 6 plus from my Macbook Pro (mid 2010 model) using iTunes' Home Sharing . I am able to stream without any issues using my iPhone 4S and my Apple TV, however.
    I am using iTunes version 12.0.1.26, iOS 8.1.2, and OSX 10.9.5.
    Using my 6 plus, I am able to connect to my iTunes library, both music and video. Album art shows up for music but no cover art for the videos. So, all in all, I am able to see the contents of my library.
    However, when I try to play songs, a couple things may happen. First, nothing plays for about 10 seconds; then a second or two of the song plays followed by silence again, appearing as if it's buffering. Second thing that may happen is that a second or two plays immediately followed by silence. If I press next to play the next song, what usually happens is that nothing plays, although the song title does appear.
    As seen in this video, I don't have any issues with my WIFI connection or internet speed, as demonstrated using the iPhone 4S and Apple TV.
    I have no clue as to why this is happening.
    Hopefully someone could shed some light with this issue. Please feel free to comment. I'm open to and appreciate any suggestions while Apple tries to find a solution. Thanks.

    UPDATE
    So, after working with the guys at Apple, they we were to provide a solution.  Now I have no problems using Home Sharing with my iPhone 6 Plus!!!
    (I should add that I have the Linksys Advanced Dual-Band N Router (E2500))
    The issue was fixed by giving one of the wi-fi channels a different name, thus splitting the channels into 2.4 GHz and 5 GHz.  Then, I connected my iPhone to one channel (2.4 GHz) and my MacBook Pro to the other channel (5GHz).  In this configuration, I have had no issues streaming my music and video.
    It seems that the problem is some kind of interference between both devices when using the same channel (i.e., when both the 2.4 GHz and 5 GHz channel share the same name).

  • Sync issues with iPhone 6 Plus and iTunes

    I'm having issues with syncing my iPhone and iTunes.
    I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
    Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied).  The longest this has occurred for is 2hrs.  After this time I have stopped the sync and ejected my iPhone.
    I had another issue with my phone when playing music.  When going to play music, I was given the error message saying that the song could not be found.  I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'.  I found the song and could see that next to the song was a small what looked like dotted grey circle.  After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song.  I did this and this was when the issue occurred again.
    I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again.  This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone'  tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play.  All played ok.
    I have read lots in the Apple forums about lost of difference reason this may be happening.  Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it.  My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
    I all so had this issue with my old iPhone 4S.  The problem occurred when running iOS 7 and 8 on the 4S.  When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app.  However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
    I am in contact with Apple Care, but this is such a long process. 
    So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful.   Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
    I will update my post with any information provided by Apple Care as and when I get it.
    Thanks for reading and thanks for your time.
    Mark. 

    Hi,
    Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
    Firstly I just want to updated my details about what version of Mavericks I'm running.  I'm running 10.9.5 - I put the wrong version down in my original post.
    So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
    I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices. 
    The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem.  For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD,  this was added and encoded with the version of iTunes that was running at the time of adding the music.  So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
    At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version.  However, due to the amount of music that I have, this is going to take a long time.  When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone.  This may just have been luck though at that time.
    Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on.  The only down side to this fix as far as I can see at the moment, is  that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
    I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
    Thank you all for your comments.

  • Ical syncing issues with iphone/imac after lion OS update.

    Hi All,
    I upgraded to lion and now have two issues with syncing my iphone and ipad to my imac.
    First issue is that calander entries created on the iphone/ipad do not appear in the imac calander after syncing.
    Second issue is that if I change an calander entry on my imac, the old entry and the new entry will show up on my iphone.  For example. I created an event and accidently clicked out of it before changing the name.  I then reopened that entry and changed the name and date. In my imac ical calender I only had one entry at the final date with the correct name.  When I synced my iphone and ipad however two events showed up on the iphone and ipad. The original "new event", and the event with the correct name and date.
    The same thing happened when I had the same event occuring for 5 days,  I manual copied the one event five times on the one day and then dragged them to the correct days in ical on my imac.  When I synced my iphone I had both the 5 entries on the one day, as well as the entries on the days I had dragged them to.
    In summary, now when I look at my calander in ical on my imac it looks great, but on my iphone it has all these extra entries. It is as though when it syncs it shows me all of my previous entries and changes, instead of the actual current calander.
    Any thoughts how I can get the imac and iphone icals to look the same?
    and in case you were wondering, I dont use Icloud.  I did set it up and turned it off after the duplicate entry problem that everyone has mentioned.  I dont have that duplicate entry issue anymore.
    Thanks
    Adrian

    From what your write, it is a little hard to tell, what exactly your problem is, though you may want to try the following, which helped me at time:
    step one:
    export all of your calendars one by one, including the one with entries giving you problems
    step two:
    erase all of your calendars and create a dummy character, check if syncing works with that one.
    reimport the previously exported calendars one by one, redoing the syncing routines.
    In the instances I had problems, I found that exporting and reimporting a calendar file usually did away with the problem
    Also, at least on my machines, turning on the birthday link to address book, created some problems, so you might want to try without that feature too.
    If you got everything working on one machine, another strategy can be to reinitiate syncing from that one, i.e. erase and reinstall the syncing process on the others. Just make sure you have an up to date back up of your entries.
    Dirk

  • Issue with iPhone 4 setup/restore

    I had an iPhone4 which was replaced by a new iPhone 4, due to an issue with the proximity sensor.
    Hardware details:
    My Macbook Pro to which the iPhone is synced to has the latest version of iTunes, the old phone was running iOS 4.3, while the new one had iOS 4.2.
    I tried to do a restore (setup) on new iPhone, but I kept getting an error. I then checked iOS on new phone and realized it was running 4.2. After which I updated it to 4.3. This still didn't fix my problem with restore, as they were still failing. So I set it up as a new phone. Assuming all my data would be safe and I could then copy to my new iPhone.
    When setup was complete I saw that my address book and photos (which came from my original iPhone) were all gone from my laptop. After searching everywhere, I found a file that appears to be my iPhone data backup, in the trash bin. I assume it contains all my data from the old phone.
    My question is, am I correct in that, this is my cell phone backup data file and if so can it be retrieved?
    Thanks in advance.

    http://www.iphonebackupextractor.com/
    Basic troubleshooting steps.
    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • Software issue with iPhone 4S

    i am experiencing software issues with my IPhone 4S. I was directed to back up all data to ICloud and delete everythign off phone. Did that. Cannot restrore phone with ICloud back up data cause it causes the software issue to represent itself. i can restore as a new phone without any issues. i need the contacts that i have backed up on ICloud. all picts and data can be deleted. how can i just restore contacts only.

    Welcome to the Apple Community.
    If the contacts are in iCloud they will be reloaded to your new phone when you sign into iCloud.

Maybe you are looking for