Intermittent dead line every few months - can reso...

Question

For the past few month my phone line periodically goes dead - no tone at all - with all incoming calls going straight to 1571. I have a cordless phone downstairs plugged into a socket splitter plug at the wall and a ring tone amplifier - I'm partially deaf - plugged into the other side of the socket splitter. My wall connections were put in 25 years ago when we moved here.
I've had the amplifier for years and it's never given any problems.
I also have BT Fibre-optic broadband and a BT You View box connected up to the system, though my provider is EE.
Upstairs I have a corded phone -in case of power cuts- plugged into the wall .
When my line goes dead, no amount of disconnecting or reconnecting equipment downstairs solves it, but picking up the dead upstairs phone and pressing the disconnect button a few times makes things burst into life. I get dialling tones on all phones and all is well again.
I run a business from home and although I have a mobile number, I really do need my landline to be reliable.
Has anyone any ideas on how I can solve this or what the problem might be? I live in an urban area and have had no problems in the past with this line. Thanks.

Answer 1

as your provider is not BT you need to deal with EE as this forum is for BT retail customers only no one here can help you as it is up to EE to deal directly with Openreach not BT Retail for you
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