Intermittent Disconnects for clients of 2008 R2 Remote Desktop Services

Hello, I have an issue that I am trying to work on for a client who is experiencing intermittent disconnected sessions when logged into a Windows 2008 R2 Remote Desktop Services (RDS) server.
As I mentioned, the disconnect is intermittent in nature and almost appears to be network related, although I cannot find any data in the Application, System, or application specific logs to support that.
The RDS server overall does not exhibit any error, but the user's session is briefly interrupted and then restored.  I would like to be able to gain some additional information about what is going on under the hood, but I am having trouble finding any
details on how to turn on debug logging for Terminal Services (er, RDS) on 2008 R2.
Can someone provide some additional details on what kind of logging or other means that I can take on this server in order to gain some additional insight?
Thanks in advance for any advice.

Hi,
There are certain reason for which the client get disconnect from the server. The following are some of the commonly seen symptoms:
• You may be limited in the number of users who can connect simultaneously to a Remote Desktop session or Remote Desktop Services session.
• You may have a port assignment conflict.
• You may have an incorrectly-configured Authentication and Encryption setting.
• You may have a certificate corruption.
More information.
http://support.microsoft.com/kb/2477176
If you want to have log for login\logoff for the client on server end then you can get the information from below log.
Event Viewer>Application and Service Logs>Microsoft>Windows>TerminalServices-LocalSessionManager>Operational
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Similar Messages

  • 2008 R2 Remote Desktop Services Problems With Older RDP Clients

    I recently deployed a new 2008 R2 server to serve as a Terminal Server (Remote Desktop Services) for about 30 people. The new server is replacing a 2003 server. I expected the new machine to be a considerable upgrade and was looking forward to happy people
    and less problems. Reality is I am finding several unexpected headaches - discouraging considering the amount of money we have spent on the new machine.
    Most of the users connect via HP thin clients, they are the T5510, T5520 and T5530 thin clients. What I have found is performance issues when connecting via these thin clients. I believe the RDP client on these thin clients is RDP 5.5 or earlier. And I do
    not believe it is possible to upgrade the RDP client version on the thin clients - I guess they are to be seen as "disposable".
    The performance issues are: black blocks appearing when connected - and I have deselected bitmap caching - makes no difference. When typing in certain places the display of the typed characters could not keep up with the user. And lastly I have a weird thing
    that just popped up today; where if the user goes to Google it freezes up their entire environment - I cannot even remote control the user/session - why this came up today and was not a problem before I am not sure.
    With all of the above issues I have found that the problem goes away or does not exist if I connect to the server using an RDP client on an XP or 7 computer. So I have to conclude the RDP client is the problem.
    Does anyone have information on this? Is there anything I can do as far as configuration on the server to allow me to use these older RDP clients? Do I have any alternative other than buying new thin clients?
    thanks!

    From your description, I also agree that the problem may be in the top RDP client.
    1.      
    HP Compaq t5510 Thin Client:
    Operating System: Microsoft Windows CE.NET
    RDP Client: Remote Desktop 5.1 Add-On
    2.      
    HP Compaq t5520 Thin Client:
    Operating System: Microsoft Windows CE 5.0
    RDP Client: Remote Desktop 5.5 Add-On
    3.      
    HP Compaq t5530 Thin Client
    Operating System: Microsoft Windows CE 5.0\6.0
    RDP Client: Remote Desktop 5.5 Add-On
    We can try to optimize two ways.
    1.      
    Upgrading Driver – Network for Thin Client
    (1) HP Compaq t5510 Thin Client:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=420576&prodTypeId=12454&prodSeriesId=420575&swLang=13&taskId=135&swEnvOID=1054
    (2) HP Compaq t5520 Thin Client:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=500833&prodTypeId=12454&prodSeriesId=500832&swLang=13&taskId=135&swEnvOID=2051
    (3) HP Compaq t5530 Thin Client
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01087297&prodTypeId=12454&prodSeriesId=3341951
    Upgrading RDP to the latest version of HP Web site.
    Let thin clients use to connect to the Remote desktop server with low load.
    (1) Open the Remote desktop client in customer’s Thin Client
    (2) Click Advanced option. In choose your connection speed to optimize performance area, you can select the low load option. For example, modem(56kbps).
    I noticed that you have deselected bitmap caching in Remote Desktop Client options, but makes no difference. You can try again. Then please remember disconnect idle sessions and rational allocation of resources in Terminal Server.
    Technology changes life……

  • Windows 2008 R2 Remote Desktop Services - user profile path not working

    Trying to setup remote desktop profiles. We have 1 farm with 2 Windows 2008R2 RD session hosts and a broker server and want the all of the remote user  profiles to reside on a dedicated profile server. We've created the user shares but when a remote
    user logs in their user profiles is automatically created on the session hosts. Each remote users profile path is specified in AD under the user's Remote Desktop Profile tab.
    I've seen posts about creating a GPO to handle roaming profiles but I'm not sure as to where this needs to be created...should it be done on each of the session hosts? Are their any step by step instructions out there on how to achieve this that I just haven't
    found yet?
    bl

    Hi,
    Thank you for posting in Windows Server Forum.
    Do you have RD Gateway setup in your environment?
    Have you configure RD Connection Broker and set the Fully Qualified Domain Name (FQDN) of the RD Connection Broker server in case of RD Connection Broker mode. In RD Session mode, it is set to the FQDN of the RD Web Access server. 
    Client operating systems must trust the certificate with which the RemoteApp programs are signed. Suggest to install RDP 8.1 for client OS.
    Do you have a trusted certificate with a matching name configured on your RDSH server in RD Session Host Configuration? (Means cert must match the name that clients use to connect to it for running the RemoteApp).
    Hope it helps!
    Thanks.
    Dharmesh Solanki

  • Windows 2008 R2 Remote Desktop Service Role pickup 2012 RDS License Server.

    I am installing Citrix onto a Windows 2008 R2 server as part of this I need to setup the RDS Role on the same box and then point it to the Windows RDS License server.
    Our plan is to have a Windows 2012 License server for RDS Licenses i.e. install 2012 RDS Licenses.
    I was wondering if it was possible for a 2008 R2 RDS role to pick up 2012 RDS Licneses from a Windows 2012 RDS Server?
    Many thanks,
    Steve

    Hi Steve,
    Thank you for posting in Windows Server Forum.
    Yes, agree with TP’s comment. You can also check below interoperability matrix link for details.
    RDS and TS CAL Interoperability Matrix
    http://social.technet.microsoft.com/wiki/contents/articles/14988.rds-and-ts-cal-interoperability-matrix.aspx
    Hope it helps!
    Thanks.
    Dharmesh Solanki

  • To install Remote Desktop Services User CAL on Windows Server 2008 R2 Enterprise Edition with SP1

    Dear Sir,
    Presently we have installed Windows Server 2008 R2 Enterprise Edition with SP 1. And now i would like to install Remote Desktop Services User CAL on this server. I have 25 digit product key of Windows Server
    2008 R2 Remote Desktop Services User CAL (20). Downloaded this product key from our MSDN Subscriptions.
    Kindly suggest me how to install (CAL server with product key that i have) and configure remote desktop services on my above existing server also how to point other server with my CAL server.
    Thanks

    Hi,
    1. Install Remote Desktop Session Host and Remote Desktop Licensing Role Services using Server Manager.
    2. Open RD Licensing Manager (licmgr.exe), Activate your server, then install your license
    3. In RD Session Host Configuration (tsconfig.msc), set the Licensing mode to Per User and Specify your RD Licensing server name (itself).  If you want you may configure these two settings via group policy setting instead.  The path of the
    group policy settings is Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
    4. You may point other RDSH servers to your RD Licensing server using RD Session Host Configuration or via group policy as mentioned above.
    5. Optionally you may consider installing other Remote Desktop Role Services such as RD Gateway, RD Web Access, RD Connection Broker, etc.
    -TP

  • Terminal Services (TS) or Remote Desktop Services (RDS) scenario clarifications

    Dear Support,
    Question:
    Do I still need to purchase RDS CALS license? or can use MSDN CALs in the Terminal Server?
    Due to MSDN subscribers are End users, do not use Production Data and have to demo their developed applications to other End users group.
    Scenario:
    1. Use only Remote Desktop Session.
    2. End users are MSDN Subscribers.  (Although stated by Microsoft End users are non MSDN subscribers)
    3. End users demo applications to End users.
    4. End users develop their applications and have to demo to other End users group.
    From MSDN link:
    Client Access Licenses for Terminal Services
    With an MSDN subscription, you are allowed to provide end users access to Internet demonstrations of your programs via Terminal Services (Windows Server 2003 or Windows Server 2008) or Remote Desktop Services (Windows Server 2008 R2). Up to 200 anonymous
    users can simultaneously access your demonstration this way. Your demonstration must not use production data. MSDN subscribers are licensed to demonstrate their applications to end users,
    but Terminal Services (TS) or Remote Desktop Services (RDS) is the only scenario where end users without an MSDN subscription can interact with the demonstration application while the software is licensed through MSDN subscriptions.
    Accessing CALs            
    MSDN subscribers can access CALs for demonstration purposes through the
    Product keys page of MSDN Subscriber Downloads. Please access the documentation resources online for assistance with the
    Terminal Server activation process. If you have any questions, please visit the Microsoft
    Terminal Services forum.
    Mary Lee

    Hi
    Please call the licensing to be sure. In the USA (866) 230-0560 or
    [email protected]
    Regards, Philippe
    Don't forget to mark as answer or vote as helpful to help identify good information. ( linkedin endorsement never hurt too :o) )
    Answer an interesting question ? Create a
    wiki article about it!

  • User profile vs Remote Desktop Services Profile

    On a Windows 2008 R2 Domain Controller, if you open properties of an user account, you'd see
    a Profile Tab as well as Remote Desktop Services Profile Tab.
    I found this very confusing, can any one tell be the key difference between those 2?
    If I don't specify Remote Desktop Services Profile path, when I logon to Remote Desktop Server, it seems take user's
    romaing profile.
    Anyway, please advice.
    Thank you.

    Hi,
    Thank you for posting in Windows Server Forum.
    The profile tab of the user properties window allows you to configure user profile, logon scripts and home folder details for the user object. It is very useful when you have to allow your user access the same environment and data irrespective of the machine
    he logs in from.
    Active Directory User properties – Profile tab
    Remote Desktop Services User Properties
    You can specify a Remote Desktop Services-specific profile path and home folder for a user connecting to an RD Session Host server. This profile and home folder will only be used for Remote Desktop Services sessions. You should assign a separate profile for
    Remote Desktop Services sessions because many of the common options that are stored in profiles, such as screen savers and animated menu affects, are not desirable when using Remote Desktop Services.
    Manage User Profiles for Remote Desktop Services
    http://technet.microsoft.com/en-us/library/cc742820.aspx
    User Profiles on Windows Server 2008 R2 Remote Desktop Services
    http://blogs.msdn.com/b/rds/archive/2009/06/02/user-profiles-on-windows-server-2008-r2-remote-desktop-services.aspx
    Hope it helps!
    Thanks.
    Dharmesh Solanki

  • Remote Desktop Services Failover

    Hi All
    I am using RDS1 and gateway.
    i want to Build redundancy for rapps for wordpad and calc between rds1 rds2.
    if RDS1 failed how to recover rapps ...................................?
    please reply ASAP
    Baljit 

    Hi Baljit,
    Thanks for your posting in Windows Server Forum.
    Here agree with words of armin, there is no redundancy only HA. So as suggested by armin you need to configure HS for your RDS Server. For HA deployment providing you article for more information.  
    Configuring Remote Desktop Services roles for high availability
    Hope it helps!
    Thanks,
    Dharmesh

  • REMOTE DESKTOP SERVICES CLIENT ACCESS LICENSES FOR MICROSOFT WINDOWS SERVER 2012 STANDARD AND DATACENTER

    I am using a window 7 professional  service pack 1 and I purchase REMOTE DESKTOP SERVICES CLIENT ACCESS LICENSES FOR MICROSOFT WINDOWS SERVER 2012 STANDARD AND DATACENTER. but  the seller did not send me any installation CD or instruction
    on how to use it.
     Please how can I use it on my window 7 professional  service pack 1.
    Thank you.

    Though Bill is absolutely correct for most CALs, Remote Desktop Services does have its own special licensing server.  I haven't installed one on 2012, yet, but here is a step-by-step guide for 2008. 
    http://technet.microsoft.com/en-us/library/dd983943(v=ws.10).aspx
    Here is a lab guide for 2012 -
    http://technet.microsoft.com/en-us/library/jj134160.aspx
    But, the explanation of your environment begs the question - what are you trying to do?  You say you have a desktop OS and you are talking about Windows Server products.  In that light, your question does not make a lot of sense.
    . : | : . : | : . tim

  • Remote Desktop Service Manager - configure permissions for Remote Desktop Users to Send Message, Disconnect, Logoff

    Hello, dear colleagues.
    We are using Windows Server 2012 R2 as Remote Desktop Server. Also use Windows Server 2008 R2 with Remote Desktop Service Manager to control RDS user sessions (Send Message, Disconnect, Logoff, Query Info). 
    Send Message, Disconnect, Logoff options works only for users in Administrators group.
    I can't to configure permissions for Remote Desktop Users, specific user or AD group. 
    To set permissions I'm running RDS Host Configuration on Windows Server 2008 R2 and connect to Windows Server 2012 R2. Then double-click
    RDP-Tcp, Security tab, add specific user account , AD group or configure
    advanced permissions
    for Remote Desktop Users.  
    But, as I sad above, these options works only for users in Administrators group. How to make it work for Remote Desktop Users or specific user, AD group?
    Thanks.
    P.S. If move specific user from Remote Desktop Users group to Administrators group on
    Windows Server 2012 R2 - it works. 

    Hi,
    You can prevent administrators from changing the permissions for a connection by applying the
    Do not allow local administrators to customize permissions Group Policy setting. 
    This Group Policy setting is located in Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Security
    Apart there is one command with which you can set the permission for that check the related
    article. Additionally checkthis
    thread for more detail.
    Hope it helps!
    Thanks.
    Dharmesh Solanki
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Error when uninstalling App-V RDS client: Product: Microsoft Application Virtualization (App-V) Client for Remote Desktop Services 5.0 Service Pack 2 x64 -- Error 1324. The folder path 'C:' contains an invalid character

    Issue:  experienced when attempting to uninstall the App-V 5.0 SP2 RDS client. 
    Event Log:  Product: Microsoft Application Virtualization (App-V) Client for Remote Desktop Services 5.0 Service Pack 2 x64 -- Error 1324. The folder
    path 'C:' contains an invalid character
    Symptoms (when in this current state): 
    Unable to uninstall the SP2 client
    You can upgrade the client (via hotfix) and uninstall the hotfix, but you will not be able to remove the SP2 client
    AppvVfs filter driver will not create an instance, therefore applications will not be able to read into existing streamed VFS content, or trigger sparse files to stream content.  (you can still stream the content via other means, like the UI or powershell)
    Because of the AppvVfs filter driver not instantiating, applications that depend on licences that exist in VFS will not be able to be read causing certain applications to react as if the license does not exist or is an incorrect format

    Resolution:
    Check for the existence of a hidden folder named %appdata% in the C:\Program Files\Microsoft Application Virtualization\Client folder.  (You will need to un-check the folder options box in windows explorer for "Hide
    protected operating system files" to see it)
    If the hidden %appdata% folder exists, delete it.
    Proceed to uninstall the App-V client
    After a clean uninstall and removal of remnants of the client, reinstall the client again and apply the latest hotfix available (Hotfix 2 for SP2 at a minimum).

  • Windows 2008 R2 + Remote Desktop Web Access + Single Sign-On + 2 servers

    Hi
    First sorry for my English. I have got problem with run SSO with RDWeb. I configured everything follow this instructions:  http://blogs.msdn.com/b/rds/archive/2009/08/11/introducing-web-single-sign-on-for-remoteapp-and-desktop-connections.aspx
    and http://blogs.technet.com/b/mrsnrub/archive/2010/03/22/remote-desktop-services-websso.aspx. After logon to RDWeb web page I click application icon. Then I see dialog box for credentials - SSO not working.
    I have got 2 servers with Windows Server 2008 R2 Standard:
    Server OL-AP1 with role Remote Desktop Session Host (RDSH) and certificate for digital sign RemoteApps
    Server OL-AP04 with ONLY Remote Desktop Web Access (RD Web) with certificate for https
    Client PC: Windows 7 SP1 with installing certificate for OL-AP01 witch I used for digital sign RemoteApps
    All certificates created by enterprise domain CA - Active Directory Certificate Services (AD CS)

    Hi,
    Thank you for posting in Windows Server Forum.
    Do you have RD Gateway setup in your environment?
    Have you configure RD Connection Broker and set the Fully Qualified Domain Name (FQDN) of the RD Connection Broker server in case of RD Connection Broker mode. In RD Session mode, it is set to the FQDN of the RD Web Access server. 
    Client operating systems must trust the certificate with which the RemoteApp programs are signed. Suggest to install RDP 8.1 for client OS.
    Do you have a trusted certificate with a matching name configured on your RDSH server in RD Session Host Configuration? (Means cert must match the name that clients use to connect to it for running the RemoteApp).
    Hope it helps!
    Thanks.
    Dharmesh Solanki

  • Windows Server 2008 R2 Remote Desktop - The requested session access is denied

    Hi, I have been using Windows Server 2008 R2 since it was released, and have 100 servers up and running. I configured Allow Remote Desktop on all of them and have been able to connect to them and manage them via RDP since then. I also have two servers configured as Remote Desktop Services.
    That was up until yesterday. Yesterday afternoon I started getting the The requested session access is denied. I managed all Terminal services via Group Policy and have three users entered.
    I am connecting to the servers via Windows XP SP3 and Windows 7. Both clients have been updated to the latest Remote Desktop Services client.
    I have been searching for the answer, and I am not finding it.
    I have also tried KB954369 without any success. 
    Thanks,
    Brian

    Ok, from my trials and tribulations and discussions with Microsoft I have identified the following;
    Assumptions;
    A. My terminal server is in domain widget
    B. All the users are in domain contoso
    1. I had the Terminal Server configurured with a specific Login, which would launch a specific application only and not give them any desktop functions. Wiht this configured this way, I get the error I wrote about.
    2. If I turn the specific login off, then I can login normally and perform the functions as Administrator that I need/want to do.
    3. Microsoft said to configure the Terminal Server with Single Sign-on. I did as instructed and went thru all the steps, however because my terminal server is in domain widget, the users get prompted twice each time for login. Once on the website, and then again as the application launches. Microsoft said that the users needed to Remote Desktop Client 7.x or the self-signed certificate that I have has to be included in the domain contoso certificate authority so that they will not be prompted for the second sign-on.
    4. Conclusions - I need to have a chat with our enterprise security team about including the self-signed certificate in the contoso certificate authority. I need to also work on my RDWeb website so that it meets our company standard look.
    Here are the links that Microsoft provided;
    http://technet.microsoft.com/en-us/library/cc772108(WS.10).aspx
    Enable RDC Client Single Sign-On for Remote Desktop Services
    http://technet.microsoft.com/en-us/library/cc742808.aspx
    Blogs -
    http://blogs.msdn.com/rds/archive/2007/04/19/how-to-enable-single-sign-on-for-my-terminal-server-connections.aspx
    http://blogs.msdn.com/rds/archive/2009/08/11/introducing-web-single-sign-on-for-remoteapp-and-desktop-connections.aspx
    http://blogs.msdn.com/rds/archive/2009/06/05/publishing-in-windows-server-2008-r2.aspx
    http://blogs.technet.com/pfe-ireland/archive/2008/09/05/windows-server-2008-terminal-services-presentation-virtualisation-and-windows-xp-clients.aspx
    I hope this help you in your troubleshooting.
    Brian

  • Purchasing License for Taking more than 2 remote desktop

    Could you please tell me procedure i.e. which license we have to purchase, so that more than 2 users can take remote desktop of (Server 2008 R2, Server 2012 R2) at a time.
    We are planning to purchase the license but no idea of what needs to be purchased.
    Thanks,
    Babasaheb

    Hi,
    Thank you for posting in Windows Server Forum.
    To access more than 2 concurrent users you need to purchase RDS CAL. There are 2 types of RDS CAL available.
    Per Device and Per User. When you purchase Per Device it will be allocated to that device and any user can access from that device. For Per User CAL, it will be allocated to particular users and that user can use any device for remote connection.
    So it depends on your environment requirement that which CAL do you prefer to buy. But please see that before you install the CAL, you must have RDS License server install and also activated; then only you can configure the RDS CAL.
    To purchase RDS CAL, you can purchase latest version of RDS CAL (Server 2012 R2) so that it can handle the server 2008 R2 server also.
    More information.
    Remote Desktop Services Client Access Licenses (RDS CALs)
    http://technet.microsoft.com/en-in/library/cc753650.aspx
    Hope it helps!
    Thanks.
    Dharmesh Solanki
    TechNet Community Support

  • [Forum FAQ] Available updates for Terminal Services/Remote Desktop Services

    The table summarizes the available hotfixes and updates for issues that can occur in Terminal Services/Remote Desktop Services.
    Terminal Services (Remote Desktop   Services) in Windows Server 2008
    KB
    2312539
    Remote Desktop Services (Terminal   Services) on Windows Server 2008 R2 SP1
    KB 2601888
    Remote Desktop Services in Windows Server   2012
    KB 2821526
    Remote Desktop Services in Windows Server   2012 R2
    KB 2933664
    Thanks for the suggestion of
    armin19.
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    I'm interested in that issue as well as a lot of our Clients would like to deploy Adobe Creative Cloud apps in their Enterprise. As I'm a Citrix virtualization engineer I'd like to have an official Statement from Adobe whether or not their products can be licensed and installed on either Citrix XenDesktop (formerly XenApp) Servers and/or virtual Desktops (VDI Environment). This questions Needs answering from both a licensing as well as technical Point of view. So please Adobe, share your knowledge with us.
    Alex

Maybe you are looking for