Intermittent email alerts iphone 5?

I'm getting intermittent email alers on my iphone 5, sometime I get the alert tone sometimes not (obviously I'm referring only to when the phone is not muted). I've reset it and restored it but it's still the same. Is this a software glitch and so a common 'fault', or is it just my phone?
Cheers

What kind of error message are you receiving when you try to get mail on wifi? Is this your home wifi, or other work/public wifi? Does this happen on all wifi, or just the one you are referencing? When on this wifi, can you get Internet access with Safari? You mention "sync" your email, do you have an Exchange or IMAP account. Otherwise, mail does not sync.

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