Intermittent Issues querying Outlook Global Address List

we have exchange 2010 and most of our users are on outlook 2013, W7 64bit.
i cannot figure out why but when our users try to access the GAL when sending a new email it intermittently hangs.. sometimes works perfect.. other times it locks up outlook and they have to use task manager/end program to get out of outlook..
Any ideas for me?

Hi,
I recommend you check if OWA has this issue at first to determine whether the issue is related to Outlook side.
What's more, I would like to verify if the Outlook connects the CAS for the Directory type in the same site with user's mailbox.
Hoe it helps.
Best regards,
Amy Wang
TechNet Community Support

Similar Messages

Connecting to Outlook Global Address List

I have an application which needs to email the contents of a record to one or more people in our Outlook Global Address List. I would like to present the user with the GAL so he/she may pick the recipient. Anybody done this?

Tyler,
Since having read about your implementation, I've built an AD package with many functions that are very useful in ApEx. I was previously unaware of pipelined functions - I thank you for that.
As for the 1000 limit... This is something that you'll run into in a large company. For example, if the filter used was on samAccountName, and the user just types "a" well chances are that there are many people that have a name with an "a" in it. I don't necessarily want to display that many results, but when a filter doesn't limit the result set down that's just what you get.
You are correct that the 1000 result limit is a setting on the LDAP server, but VBScript has the ability to set a "page size". This allows the code to work past the limit without issue. I'm not sure if we have that in DBMS_LDAP.
Regards,
Dan

Get name from Outlook Global Address List and other info

Hi, I hope somebody can help me. I'm new in Acrobat scripting so I need some more Help.
I have a link that executes a script that will send an e-mail message.
This is my script:
app.mailMsg(true,"[email protected]","[email protected]","","This is the subject","This is the body of the mail.");
I noticed that when executing this script, Acrobat opened the Outlook Global Address List to verify the e-mail accounts; which is great.
Now, I'd like to know if there is a command that does this:
1. (before opening Outlook new message window) Open a window asking for the recipient e-mail address.. with the possibility to get it from the Outlook Global Address Book
2. Open a second window asking the same as above but putting the e-mail address in the "CC" field.
2. Finally, the New Message window appears with the "to", "cc", "subject" and "body" fields filled.
I'd really appreciate your help.
Also.... is there any other command to get date and hour in a variable?
Thanks :)

Hey Cristian,
I'm interested in your link script. How do you use it? In what program are you and where do you put the actual script?
Thanks,

Outlook Global Address List question

Hello,
We have changed our company name and I have updated all our users in Exchange 2007 so they have the new email address, but when users open their Outlook clients (2007-210) and click on the Global address list it will show "Global Address List - [email protected]"
instead of "Global Address List - [email protected]"
I I recreate the uses Outlook profile is will then show the users correct name, but I can' do this for 100s of uses, is there a workaround?
Thanks

mail enabled user, and mailbox enabled user are two different things.....
You need to look at what that 3rd party piece of software is doing. If it is manipulating Exchange mailboxes, then it needs to use the Exchange cmdlets. Directly ripping attributes is not how this is tested or supported. Please get them
to use the proper Exchange tools to manage Exchange recipients.
Cheers,
Rhoderick
Microsoft Senior Exchange PFE
Blog:
http://blogs.technet.com/rmilne
Twitter:   LinkedIn:
  Facebook:
  XING:
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

Outlook Connector - Address book - Global Address List

Using Outlook Connector version 7.2.402.1 on both Outlook 2003 and 2007 I am having an issue when trying to view the Global Address List. The vertical scroll bar doesn't activate unless I resize my Address Book window. Even after that it doesn't work that well. It is very erratic.
I have set up a VLV index for the Address book as follows:
dn: cn=outlook_connector_browsing_index,cn=xyz,cn=ldbm database,cn=plugins,cn=config
cn: outlook_connector_browsing_index
objectclass: top
objectclass: vlvSearch
vlvbase: o=xyz.edu,dc=xyz,dc=edu
vlvfilter: (&(mail=*)(cn=*))
vlvscope: 2
dn: cn=Sort cn,cn=outlook_connector_browsing_index,cn=xyz,cn=ldbm database,cn=plugins,cn=config
cn: Sort cn
objectclass: top
objectclass: vlvIndex
vlvenabled: 1
vlvsort: cn
Doing a tail -f on the access log while using the Address Book I can see the VLV index being used. Is there something buggy with the Outlook Connector or is there something I missed in the VLV index?
Thanks,
Scott

karl.rossing wrote:
It does not seem to work with SSL connections. When Outlook starts up, I get an error that it cannot connect the address book server.I was able to find the following that may be a cause for your problem:
http://wikis.sun.com/display/CommSuite/Connector+for+Microsoft+Outlook+7.3+Release+Notes
6228253 : Login to Address Book server fails through Outlook.
Users are unable to log into the Address Book server though Outlook if the Address Book (in Communications Express) is in SSL mode.
Workaround: Open Communications Express within Internet Explorer and permanently accept the self-signed certificate.In this case instead of Communications Express, you would log into Convergence using the SSL path (https://server.domain.com/iwc) and permanently accept the certificate.
Regards,
Shane.

Global Address List Not Updating in Outlook

I have a question from user about Global Address Not updating in Outlook. We have a user whom name was changed, how ever his new name didn't appeared on Global Address List in Outlook client
I did explained to him that Outlook require about 48 hours to reflect a new update Global Address List then he asked me why previously (24 hours) his old name also disappear from Global Address List.
Could you please advice.

Hi,
Please check whether the new name is updated in Global Address List when the user accesses his mailbox from OWA and Outlook Online mode.
If the new name is also not changed in GAL for OWA, please refer to bawzman's suggestion to run cmdlets to update globel address list in Exchange server.
If the issue only happens in Outlook cached mode, the issue should be related to Offline Address Book which is used for Cached mode as Globle Address List. We can manually download it and update the address list by clicking Send/Receive > Send/Receive
Groups > Download Address Book to have a try.
Regards,
Winnie Liang
TechNet Community Support

Exchange 2010 - Offline Address Book and Global Address List Issue!

I don't think I'm going crazy but cant find out why this is happening?
When I search the Address book in cached mode (OAB) in outlook for "Jackie W"
I get a number of users which include "Jackie W***"
but some are "Jackie K***" or "Jackie B***"
but their Office is set to "Westminster"
But this is the strange part when I search on the address book with Cached mode disabled (GAL) I only get users with Surnames begging with
"W" so only "Jackie W***" show up and if I just type in "Westminster" I get users form that location! but not a mix like on the OAB! Also when using the OAB if I type
"Jackie West" it brings up the Jackie from Westminster but this dose not happen when using the GAL because there is no
"Jackie West" in the Address book?
To my knowledge the OAB is just a Copy of the GAL that updates every 24 hours, and should be the same (give or take a few starters and leavers in the last 24 hours) and should pull up the same information when searching is this correct or am I going crazy!
:D
Technical Beta Tester || Matthew John Earley BSc (hons) || www.o0MattE0o.myby.co.uk

Hi MattE,
Does it happen for each Outlook profile you have, from every user account which is on Cached Mode.
A.If not then I believe OAB copy is either corrupted or Out of date.
Checking it on OWA would confirm the actual GAL data.(Similar to Online Exchange)
Client side update runs by default at Startup and every 24hrs , if skipped it will wait for next day or manual update.
1.In Outlook 2010, select the File tab in the upper left corner, then Download Address Book from the Account Settings drop down menu.
Outlook 2007 users should select Tools from Outlooks uppermost menu, then Send/Receive and Download Address Book from the Tools drop down menus.
2.The Offline Address Book window will appear. Make sure the following options are selected:
##De-check the Download changes since last Send/Receive option
##Make sure Full Details is selected
##Make sure the \Global Address List is selected from the Choose address book drop down menu
Q: How frequently is the offline address book updated on the Outlook client?
A: If left constantly running, Outlook in cached mode automatically updates the offline address book on the client every 24 hours. The 24-hour time period is measured from the time that the offline address book was last downloaded successfully. For example, if you complete an offline address book download at 09:00 today, Outlook will start the offline address book download the next day at approximately 09:00. Therefore, different people will receive updates at different, random times.
Note The default setting on the Exchange computer is to generate an offline address book differential file every morning at 04:00. For a change that is made in Active Directory to reach the client computer, the following events must occur:•The change must be picked up by the Exchange computer that generates the offline address book files. This can take several hours. At worst, it can take 24 hours. This variable will be referred to as "x."
•The Outlook clients must download the offline address book updates every 24 hours. This update can take several hours. At worst, it can take 24 hours. This variable will be referred to as "y."
The update reaches the client machines x+y hours later. It would be rare for a client to ever experience a 48-hour delay or more unless there were some Active Directory or public folder replication issues.
B.If yes, then there is a issue with OAB generation, that needs further troubleshooting depending on the distribution structure used Public Folder based or EWS.
• Try following:
EMC > Organization configuration > Mailbox > Offline address book.
Then right click on "Default offline addressbook" and select properies.
Click on "Distribution" tab, and untick "Enable public folder distribution". Click "Apply" and "OK"
Update the Address Book. Let replication finish.
Now go back to same location and tick "Enable public folder distribution" back again. Click "Apply" and "OK".
Here is a old times article I like:
Offline Address List Generation Overview
http://blogs.msdn.com/b/dgoldman/archive/2005/03/31/overview-of-the-oabgen-process.aspx
One More Old but relevant:
Administering the offline address book in Outlook
http://support.microsoft.com/kb/841273
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Outlook 2010 - how to make "global address list" display larger?

Does anyone know how to make the "global address list" box and text appear larger in Outlook 2010?
Thanks

What do you mean? Can you please explain in detail?
Blog |
Get Your Exchange Powershell Tip of the Day from here

IOS Global Address List search issues

We are having some problems searching for some users in the Global Address list on Office 365 from iOS devices. The only way to make them show up is to add a space after their name...so if I'm trying to find "Joe" I have to type in: Joe followed by a space in order to find him. However, not all recipients in the GAL are exhibiting this behavior, some can be found by just typing in their first name. I can type in "jake" and find all users, but if I type in "joe" it comes up with nothing.
I've verified there's no space after these user's name in AD, has anyone else seen this issue?
I have a post over on the Office 365 forums as well, but they suggested to reach out over here too.
Thanks!
-jake

Was able to resolve this with Microsoft Support for any that may have this issue too. Apparently iOS has a minimum 4 character entry when searching the GAL, so names like Joe, Bob, Ron, etc. will not show up until you "enter" a 4th character in the form of a space.
Assuming this is an issue with all Exchange setups, but this was on Office 365 so your results may vary. Interesting that this is not the case on OS X where 3 character GAL searches are fine.

Importing Shared Contacts into the Global Address List (Outlook 2013)

A colleague of mine has made a contact list which is going to be shared with other colleagues to increase productivity.
His question is, if it's possible to import the contact list into the Global Address List after it has been shared?
The contact list does not appear in my Global Address List, instead it appears in the People section (next to Calender).
If you need technical info about the office version etc., feel free to ask!
Thanks in advance.

SP-Brown,
You can import contacts into Active Directory, so that it can be included in GAL. There are some gotchas with that however. Maybe, a simple Outlook folder sharing is more convenient for you. You can share Outlook Contacts folders among collagues just the
same as Outlook Calendar sharing works. Start here:
https://support.office.com/en-au/article/Share-an-Outlook-calendar-with-other-people-cafb9303-1b1e-40d3-839d-b6abac03a5e8
https://support.office.com/en-in/article/Share-a-contacts-folder-with-others-58ca1290-e170-4f89-a213-03aa6750bcf3
With Exchange Public Folders you can achieve somewhat the same.
If you really want to mess with AD and the GAL, this is your article:
http://blogs.technet.com/b/activedirectoryua/archive/2011/01/14/import-mail-contact-into-active-directory-using-csvde.aspx
Jan
The ideal situation would be if the shared Contacts Folder shows up in the Offline GAL, but I'll try to fiddle around with it for a bit.
Is there also a possibilty that users can import a contact list so that appears in their Offline GAL?, I do think that it might be a hassle to keep the contacts updated....

Accessing the global Address List using Java Outlook Connector

Hi All,
I have written a code to access the Global Address List using (Jar) in Java outlook Connector
However i am able to retriev the name and email address of that employee only.
I want the other details like location(particularly).
Please help out.
Thanks,
Arijit.

Ari_Dev wrote:
The scenario is i am an employee and i want to get information regarding other employees(name,location) which are stored in outlook through my java application(using JOC).Just a point of clarification, there is no actual java code in the Sun Outlook Connector. The use of Java with most of our products names is for marketing/branding purposes only.
Now there are employees who are not stored in my address book or local contacts.For them when i try to read the GAL i can get only their name and email address.So the 'cn:' (name) and 'mail:' (email address) attributes are being provided by the directory for a GAL search.
however if i try displaying their details using the JOC it comes with proper information through the outlook pop up but cannot read this data.As I said in my previous response, the data that the Sun Outlook Connector provides in the GAL view is determined by the user that the GAL binds to the directory server as, plus the restrictions that user has on the information the directory server will provide for GAL searches/queries.
This bind user is usually different from the 'super-user' bind user that UWC/Communications Express uses which is why you may see more information in UWC/CE compared to in the GAL in Outlook.
Therefore you need to work with the Directory Server administrator to increase the information that the Sun Outlook Connector user is able to see.
Regards,
Shane.

Global Address List in Outlook

Hi
We are using Outlook Connector version 7.1 (patch 122018-02 ).
We are able to connect to the Mail, Calendar and the users personal Address Book. But the global address list is empty.
What should be done to have it accessed through outlook.
Please help.
Thanks
Shobana

I found the problem. I didn't check the box 'Require authentication' under the tab LDAP - Global Address List.
jshobana

Outlook / Oracle Global Address List

Just a couple of quick questions regarding manipulating the Global Address List.
Firstly, is it possible to hide an entry that exists in the Oracle Directory Service from the GAL (for example, removing the orcladmin user from the address book).? Also whats the best way to expose an Alias to the GAL? We use aliases, coupled with a server side rules, to deliver mail to shared folders and would like the aliases visible in the address book to all users.
On an unrelated point, is it possible to automatically un-hide new shared folders within the outlook connector? (i.e. instead of having to go to the properties for Shared Folders and manually un-hiding them on each users machine, can it be done administratively, remotely?)
Thanks.

Hello
I don't know if you can do LDAP with VBA, but the OCS directory can be querried that way.

Outlook Connector - Global Address list

Our Outlook hangs when we try to open the Global Address List from LDAP. This totally locks the computer.
What should be done to overcome the problem?

What do you see in the LDAP access log when you do this?
It's possible that your global list is returning more entries than your ldap is configured to allow, ad Outlook isn't happy with the results. It's also possible that the search is simply taking a loooong time.

Exchange 2013: Problem with Default Global Address List after migration

I just completed a migration from Exchange 2007 to Exchange 2013. The 2007 box has been decommissioned just last week. I have been seeing weird issues with our offline addressbook and global address list, since the migration, but always thought
it was related to Ex2007. Well the issues still exist and here's what i've found so far:
1. If any user goes to Schedule Appointment in Outlook, and they click the Rooms button (on the Scheduling Assistant page), we get a LONG wait (about 5 mins or more) and then an error that says: "The operation could not be completed because
an offline address book is not available. Download a copy of the offline address book." When i click OK, the address book is up, with the "All Rooms" list showing blank (we have 3 rooms in Exchange currently).
2. Now if I go to the Address Book in Outlook it opens to the GAL and it's up to date... I can also force an update to the offline address book after adding a new group or entry, so i know offline address books are being updated properly and
working. HOWEVER, if i go to any of the other address lists (besides Contacts and GAL) under All Address Lists (All Contacts, All Groups, All Rooms, All Users and Public Folders) I get the same error given above: "The operation could not be
completed because an offline address book is not available. Download a copy of the offline address book."
3. I went to the Exchange 2013 EAC and went to Organization -> Address Lists. Everything under here said 'NO' under the Up-to-Date column. When i looked at the properties on each list, and clicked save, I had to update to the new version.
After doing this, the Up-to-Date column said 'YES'. I could do all lists EXCEPT for the GAL. It still says 'NO'
4. The last thing i did was set my Outlook to NOT be in cached mode. This should give me a direct connection to the GAL and all lists, if I'm not mistaken... So when i do this, I cannot even open see the GAL. The ONLY option in the
Address Book that comes up is Contacts (which are my personal ones).
5. I just now ran Get-GlobalAddressList | fl in powershell on the Ex2013 server. I see some things that make me wonder... First; nothing in the RecipientFilter field, however, there is something in the LdapRecipientFilter field.
Second; the RecipientFilterType field says "Legacy". and Third; the RecipientFilterApplied field says "False".
Didn't know what these should all be, but it appears maybe this is the cause of all my issues?? Can someone help me out here.. even if i have to recreate a new GAL, i'm fine with that, I just don't know all the steps to do so. I just need it
to work!
Thanks
Jeff
-Jeff

Hi,
In my opinion, it is better to confirm whether the GAL is good, first.
How about the GAL working in OWA?
If GAL working well in OWA, it seems the issue on the Outlook Client or Connectivity side.
Please trying to run Outlook on the safe mode to avoid some AVs, add-ins and firewall for testing.
Please follow the steps as below to narrow down the OAB issue.
Following are the locations that .lzx files in CAS server and BMX server:
CAS:
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB
MBX:
C:\Program Files\Micorosft\Exchange Server\V15\ExchangeOAB
Please verify whether the .lzx files update to the latest.
1. If the .lzx files in MBX server not update to the latest.
It should be an issue on the OAB generation side.
2. If the .lzx files in MBX server is latest, but CAS server not.
It should be a distribution issue.
1) Please run Get-OabVirtualDirectory command in EMS to verify whether at least one OAB VD exist in the org. If not, please create a new one.
2) Please make sure whether any setup for Web Distribution. Selecting the “Enabling an Offline Address Book for Web Distribution” checkbox.
3) Please force restart File Distribution services to distribute OAB files manually.
3. If the .lzx files in MBX server and CAS server are all update to the latest.
It should be the connectivity between CAS server and Client issue.
1)Please verify the network.
2)Please check DNS, MX, etc. configuration.
3)Please run “Test E-mail AutoConfiguration” to check the AutoDiscover details.
   Please make sure the OAB URLs are correct.
   If the OAB URLs are incorrect, please using following command to re-set them:
   Set-OABVirtualDirectory -Identity "ServerFQDN\OAB (Default Web Site)" -ExternalUrl
https://www.contoso.com/OAB -InternalUrl
https://mail.contoso.com/OAB
4)Please checking the App log and finding solutions from Microsoft Technet articles or KB, according to the Event ID.
5)If it still not working after performing the methods above unfortunately, please trying to re-build OAB Virtual Directory.
   Article for reference:
   Remove, Re-Create, and Reconnect an Offline Address Book Virtual Directory
http://technet.microsoft.com/en-us/library/bb123595(v=exchg.141).aspx
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Intermittent Issues querying Outlook Global Address List

Similar Messages

Maybe you are looking for