Intermittent loss of UNC path access on Windows Server 2012

Hi All,
I hope someone can help with a major headache we've been having on two Windows Server 2012 boxes since September this year. Basically, these servers will intermittently lose the ability to browse network shares from windows explorer and the only way we have
found to resolve this is to reboot. When the issue happens, we can't even log into the server as it sits at 'applying user settings' - presumably as it is failing to access the netlogon share on our DCs. If we have an active RDP session when the issue occurs,
we can connect. In this instance we see that if you enter a UNC path in Windows explorer and hit enter, nothing happens - no error messages or anything. The only way I can get any response is when trying to access the IPC$ share on another server, which gives
the following response:
\\server\ipc$ is not accessible. You might not have permission to use this resource, Contact the administrator of this server to find out if you have access permissions.
The parameter is incorrect.
Everything looks right from a physical network perspective, as we can ping from the affected servers and DNS queries are working fine. I can even run net view from powershell and see the local servers and shares on these, however any attempt to access shares
just hangs the powershell session.
If I look in the SMBClient event logs, I can see entries like the following:
Event ID 30805
The client lost its session to the server.
Error: The transport connection is now disconnected.
This is made worse by the fact that when this issue happens, we can't even cleanly reboot the server (it just hangs) and have to perform a cold boot.
The firewall has been turned off and we have taken off our antivirus software to eliminate it as a possible cause. We have even rebuilt one of these servers on a clean install of 2012 R2, but the issue re-appeared. We have also tried using different NIC
drivers (Broadcom NICs installed) to no avail. We have also tried disabling IPv6.
We have logged a ticket with Microsoft support, who have come back telling us that this could be related to a known bug with DFS in 2012 for which a fix is being tested prior to release in a few weeks. However, I can't sit around on my hands until then on
the off chance that this fix will resolve our problem. These servers are hosting our production Lync 2013 front end service and when this issue occurs it breaks the address book search and response group services, so this issue is of critical importance for
us to get resolved asap.
Any help on this would be greatly appreciated.

Hi,
That's right, if you hit enter absolutely nothing happens, no error messages. It makes no difference if I try name or IP address - even trying \\localhost doesn't work. A few minutes later after trying, an entry appears in the SMBClient event logs as mentioned
in my original post. To me it looks like something deep within the networking operations of the OS is randomly breaking. Also, if I try to browse the network from Windows explorer, it just hangs. When I try to restart the workstation service, it just gets
permanently stuck in a stopping state and the server has to be cold booted. Once it boots up, everything is working fine again....until the next time. There is absolutely nothing appearing in the application or system event logs indicating the root cause.
I've checked and DNS resolution is working OK and I can telnet to other hosts on all the required ports.
I had originally thought it might be related to the Broadcom NICs as we've had issues with them in the past, but we switched over to use the 2012 inbox driver for them and the same issue happens. I should also mention that one server is a blade and the other
a rackmount box. Dell support have run full diagnostics on both and have come up clean, so it doesn't appear to be a hardware issue. The even more baffling thing is that we have a third server with identical spec and config that does not have the problem.
The only difference with this third server is that it is not part of a Lync pool pairing using DFS and sits in a remote location on a different LAN.
I had thought of trying to drop back to use SMB1 by disabling SMB2 and 3, but I'm not sure if this would adversely affect any other services.
This one really has me stumped.

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    Andy Qi
    Andy Qi
    TechNet Community Support

  • LAN side firewall settings for Direct Access (Windows Server 2012 R2) in DMZ?

    I am currently planning to set up our first Direct Access server (Windows Server 2012 R2). I will be in our firewall DMZ and we will be using the IP-HTTPS listener.
    For the Internet facing rule only TCP 443 inbound/outbound is sufficient but for the LAN facing rules (not talking about the Windows server firewall) what would be the recommended firewall rules for a Direct Access server? Is there a best practice guideline
    to follow for this? Appreciate any advice or comments. Thank you.

    Hi Barkley
    Please see this Technet Link which will backup your requirements - https://technet.microsoft.com/en-gb/library/jj574101.aspx
    Section Reads - 
    When using additional firewalls, apply the following internal network firewall exceptions for Remote Access traffic:
    ISATAP—Protocol 41 inbound and outbound
    TCP/UDP for all IPv4/IPv6 traffic
    Also another link from http://www.ironnetworks.com/blog/directaccess-network-deployment-scenarios#.VO3tfvmsVrU
    "I have had a number of conversations with security administrators and network architects who have expressed a desire to place the DirectAccess server between two firewalls (firewall sandwich) in order to explicitly control access from the DirectAccess
    server to the internal corporate network. While at first this may sound like a sensible solution, it is often quite problematic and, in my opinion, does little to improve the overall security of the solution. Restricting network access from the DirectAccess
    server to the internal LAN requires so many ports to be opened on the inside firewall that the benefit of having the firewall is greatly diminished. Placing the DirectAccess server’s internal network interface on the LAN unrestricted is the best configuration
    in terms of supportability and provides the best user experience."
    Kindest Regards
    John Davies
    Thank for your reply and information John. I find it somewhat disappointing that Microsoft does not provide much more in the way of documentation and information regarding this topic. I required more information to show to our security team so they will allow
    us to have the internal facing NIC not have more restrictive rules in place as it is a security concern.

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