Intermittent problem receiving email on Centro

I am troubleshooting this for my boss, he has a Centro using VersaMail v4.0.1.00. During business hours his email is sent to his office PC using Outlook from our internal email server. When he is away from the office he closes Outlook and then receives his email with the Centro. The Centro gets a small portion of the email and he decides which messages to download but the messages stay on the server until Outlook downloads them. This system works with his phone as well as a few others using their phones.
The problem is after a day or two with Outlook turned off the Centro fails to receive emails with the following error message
Action – Auto Sync
Status – Failed
Error communicating with server Please try again
Initialization
Connection Establishment
User Auth
Process Server Changes
Process Device Changes
Disconnected
Error 0003: 1879: 2828
It gets this error message every time UNTIL Outlook is started and downloads the messages from the server. After that the Centro works until the problem repeats itself. This only happens with his phone. I initially thought it was a message count or size issue but doesn’t appear to be the case.
Thanks in advance for considering this problem.
Brad
Post relates to: Centro (Verizon)

I am having the same problem with my AT&T Centro except the Centro will not get the e-mails even if outlook has downloaded it already. I can send e-mails, but can't receive any. I get the same error code and text. I have even traded in my first Centro for another one and it started having the same problem withing 2 days.
Has anyone had any luck fixing this problem? Please help, this is extremely frustrating!
Post relates to: Centro (AT&T)
Message Edited by Heckeng on 11-11-2008 02:22 PM

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