Intermittent problems playing/burning CDs

About every 3rd CD or so I try to play on my G5, I get a clicking noise and iTunes freezes up -- I can't play, eject, etc. I then have to force quit iTunes and then restart it (sometimes ejecting and reinserting the CD) and that works most of the time and I'm then able to play the CD.
This is also the case when trying to pull songs from CDs to add to my iTunes library. Overall the disc drive drawer seems much more flimsy than on the G4...
Has anyone else had this problem? I've had some IT people look at it, but of course nothing happens when they're here!

Not sure what kind of drive I have, but below is the info I got from About This Mac...
HL-DT-ST DVD-RW GWA-4165B:
Firmware Revision: C006
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW, +R DL
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No
And if I wanted to clean the lens, how would I do that?
Thanks

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    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    System Manufacturer System Name
    iTunes 6.0.1.3
    CD Driver 2.0.4.3
    CD Driver DLL 2.0.3.2
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: InCDPass (4.3.11.1), incdrm (4.3.11.1), GEARAspiWDM (2.0.4.3),
    Video Driver: NVIDIA GeForce2 MX/MX 400\GeForce2 MX/MX 400
    IDE\DiskSAMSUNGSV2044D________________________MM101-48, Bus Type ATA, Bus Address [1,0]
    IDE\DiskWDCWD400BB-00FJA0_____________________13.03G13, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomCOMBOIDE5232CO_________________________0059___, Bus Type ATA, Bus Address [1,0]
    IDE\CdRomPIONEERDVD-RW__DVR-106D________________1.08___, Bus Type ATA, Bus Address [0,0]
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    E: PIONEER DVD-RW DVR-106D, Rev 1.08
    Audio CD in drive.
    Found 14 songs on CD, playing time 79:07 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:54:58
    Track 3, start time 08:50:07
    Track 4, start time 12:16:01
    Track 5, start time 17:25:31
    Track 6, start time 21:54:02
    Track 7, start time 25:41:65
    Track 8, start time 32:48:32
    Track 9, start time 39:56:00
    Track 10, start time 47:43:19
    Track 11, start time 59:06:52
    Track 12, start time 66:28:12
    Track 13, start time 70:10:52
    Track 14, start time 75:16:01
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    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 12 16.
    The drive CDRW speeds are: 4 8.
    The drive DVDR speeds are: 4 8 12.
    The drive DVDRW speeds are: 4 8 12.
    F: COMBO IDE5232CO, Rev 0059
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    Here's the info you requested:
    Model Name:          Mac Pro
      Model Identifier:          MacPro3,1
      Processor Name:          Quad-Core Intel Xeon
      Processor Speed:          2.8 GHz
      Number Of Processors:          1
      Total Number Of Cores:          4
      L2 Cache:          12 MB
      Memory:          8 GB
      Bus Speed:          1.6 GHz
      Boot ROM Version:          MP31.006C.B05
      SMC Version (system):          1.25f4
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      Blank:          No
      Erasable:          No
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      Appendable:          No
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    iMac G5   Mac OS X (10.3.9)  
    iMac G5   Mac OS X (10.3.9)  

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