Intermittent 'Unable to read file' error when exporting/opening .html to .xls

Hi, hope someone can help.
I have an issue where I export a report from the Salesform platform to Excel. The file that is being exported is in html format and the report does not include any Pivot tables.
The 'Unable to read file' error occurs intermittently, when Excel is already open and you export/open it from Salesforce...
Have tried using Excel in safe mode with all the add-ins disabled and still no joy. The
Do not save encrypted paged to disk option has been un-ticked the in Internet Options -> advanced.
The issue happens in IE and other browsers, after raising the issue with Salesforce support they advised to raise the issue with MS instead, so here I am to see if anyone can help!
Any help would be much appreciated

Tools>Internet Options>Advanced tab, uncheck "Do not save encrypted files to disk"
check your GPO settings to see if you have configured this to be unchecked.
Thx.
Rob^_^

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