Intermittent: White screen at boot, no Apple logo

Hi all
Haven't been able to find this specific symptom online. I have a client with a new (refurb) MacBook, 1 week of use. Tiger installed. About half the time, on startup, she gets a white screen (no Apple logo). Next time it happens I'll have her wait five or ten minutes to see if she gets a flashing question mark, in which case I'll know it's the hard drive. But in case she does not, has anybody seen this? There is no external drive connected, just a keyboard and a printer.
Another problem it has, which may or may not be related, is that it will hang with a SPOD (Spinning Pizza Of Death) affecting all open apps--not just one--, or will freeze up entirely.
I have removed the third-party RAM and reinstalled the Apple RAM, same symptoms.
I'll get the laptop next week and run Disk Warrior and TechTool and some other diagnostics, but wondered if the white screen meant anything to anybody.
Thanks

Even though the drive tested fine with SMART Utility (which is much more sensitive than the standard SMART Status in Disk Utility), I eventually replaced the drive and the problem has not recurred.

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http://support.apple.com/en-us/HT201412
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Thank u, this reply helped.
SergZak
Currently Being Moderated Re: black screen wont turn on
Oct 10, 2013 3:44 AM (in response to Apfelwurm)
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https://support.apple.com/kb/ht1782
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Intermittent: White screen at boot, no Apple logo

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