Intermittent wifi connectivity on laptop

Hi, I'm hoping someone can help me. I have an HP Elitebook 8530w. It's running Windows 7. When I open Firefox, I can get on the internet, but after a few minutes, it stops working properly an the connection will go in and out. I've tried connecting an ethernet cable directly and the problem remains. All other devices in the house work properly over wifi or ethernet. I haven't installed any new programs or visited any strange sites. I try connecting to anotehr wireless signal and teh problem remains
I install all the Windows 7 updates and I have the latest version of Firefox. My anti-virus says there are no viruses and Malwarebytes says there is no malware.
I called my ISP yesterday after the connection had stopped again and the helpful tech guy had me go into a safe mode. I was able to connect to the internet again so he thought it was an issue with software. He suggested two options:
1) Do a system restore
2) Reformat the hard drive and re-install Windows 7
I tried to do a system restore to a point before I noticed the problem. It failed to restore to that older point and I don't know why.
Before I Google how to reformat a hard drive and re-install Windows, I was hoping someone might have another idea. I tried Googling my problem, but the best suggestion I could find was to change my DNS settings to Google's. I tried that, but it didn't make any difference.
Any help would be greatly appreciated. Thanks!

Surely no one else has seen this or at least have an opinion?

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