Intermittently and without obvious pattern, Firefox stops responding and, after being closed via task manager, will not reopen unless I restart my computer.
Firefox 5 stops responding after I use it for awhile. Once I close it through the task manager, it refuses to reopen and I am forced to restart my computer to get Firefox to work again.
Note: This problem also occurred in Firefox 3 before I updated.
Try running Firefox in [[Safe Mode]]. If it functions properly in that configuration, then one of your add-ons is the culprit.
Similar Messages
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I am running itunes on a 64 bit computer with Windows 7 installed. The only way I can get itunes to open is to restart my computer. Restarting doesn't always work but that is the only option I have. I can find no problems with my system except this one. All my other programs seem to run and open OK. Any suggestions would be helpful. I am running the latest version of itunes. This issue is on my desktop. I also own an Acer Laptop that is also beginning to act up in the same way.
Have you checked to see whether the App Store appis hidden via Settings > General > Restrictions > Installing Apps being set 'on' ?
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My firefox stops responding and fades for about a half min almost every hour, OR MORE often
My firefox stops responding and fades for about a half min almost every hour, OR MORE often.
I am typing a message or information, the screen fades to about half bright. the curser freezes in place and no key responds.
The information bar at the top of the page says "firefox not responding" in about 30 seconds it restores and continues as tho nothing happens.I might have discovered the solution without starting over with all your places and bookmarks.
Right after i installed 7.0.1 over a week ago,every 10-30 min When i would be watching videos online, it would freeze for 20-30 seconds. Firefox would say ( Not responding) both firefox and the plugin container process would be very large memory files. I tried to go back to Firefox 5.0. No avail it would still freeze.I tried to disable the plugin container . no good. I tried to adjust memory or cache or plugin settings in “about:config”.Nothing fixed it!
I finally discovered why my Firefox 7.01 was periodic hanging fix. It is something to do with some of your personal files. download this this add on and install it
https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/
or you can Google "places maintenance Firefox"
After you install the add on, restart Firefox.go to "tools", then "add ons" and then click “extensions” tab ,then click' options" on the "places maintenance" entry. choose "ALL' or just "expire" and hit "execute", then wait until its done., restart Firefox. should be fine then and all my bookmarks, customizations ,settings, and history stays untouched!
After i did this my Firefox did not freeze once for over 3 days straight. Might not work for everyone. I already read that Mozilla is aware of the problem and are working on a fix it in the full version of 8( the 8 beta did not fix the problem for me) . But they said this is a good temporary fix at least,( might be permanent)
For me at least ,Firefox works fine in 7 now. perfect actually.And many people i saw on similar forums had similar problems.
Enjoy. Hope this helped -
Every time I try to download anything firefox stops responding and will not do anything until I restart it. Can I revert back to a previous version, or is there a fix for it? When I restart firefox, then the download continues and all is well until I try to download something new (which I do quite often).
You may well find this article of interest and help in sorting out your problems: [[Installing a previous version of Firefox]] The article does contain a link for previous versions, but also points out other troubleshooting advice that may be more appropriate in some instances.
Another useful article is [[Basic Troubleshooting]]
I hope you sort out your problems either by downgrading or finding the cause of the problem. -
I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding the unauthorised payment and the DISABLING of my account.
David Forrester.
Sent from my iPad
On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
Follow-Up: 319042795
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dear David,
Welcome to iTunes Store Customer support.
I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Please reply to this email and let me know if this purchase was unauthorized.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Lang_Country: en_gb
User Storefront: UK
Concern Type: Problem Not Listed
Web Order #:
Content Title: NOW TV Day Pass
Provider Name: BSkyB
Track IDs: []
Purchase Date : 2014-03-16 12:33:48 Etc/GMT
Purchase Device : Apple TV
Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
<Personal Information Edited by Host>This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly. -
I have a red vertical line on the right side of my screen and it will not go away tried restarting my computer and that didn't help at all, please help me with this problem it is kind of annoying
If it's a thin 1 pixel wide vertical line it's highly likely it could be caused by a defective LCD.
One quick basic way to check is to note the position of the line. Then go to System Preferences, Displays, and lower the resolution. If ther line moves it's on the video and the logic board or video card if fitted is likely to be defective. If the line stays in the same position it's likely to be an LCD fault. Either way to have it repaired you'll need to visit an Apple store or AASP.
The worst offender for this problem is the Late 2006 17" iMac. FOC replacement of the LCD used to be covered by a quality program, but it's now ended.
Steve -
I have tried all of the recommended troubleshooting methods but none of them seem to work. This issue began despite no change being made to Firefox, or my computer; it just spontaneously stopped responding after launch.
Not only does Firefox stop responding, but it also prevents any other programs from being launched, and make already launched programs extremely slow. Furthermore, once it stops responding, it becomes impossible to get rid of; the only way is to log off, or restart the computer entirely.Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware -
I am trying to view my ATT wireless bill, and when I ask to view the full version it opens another window and says receiving data from ATT. This doesn't ever change and when I hit any key on any other window in firefox then I am told that firefox has stopped responding and must close.
No release of Pages v5 can open AppleWorks, Pages '05, Pages '06, Pages '08, or RTF documents. Sometimes, it cannot open its own documents.
You will need to do one of the following:
Borrow your MacBook Pro back until you can export all your incompatible documents to MS Word (Which Pages v5 can open)
Install your iWork '08 DVD on your new Air, and then immediately apply the following Apple Updaters. Again Export to MS document formats.
Pages v3.0.3
Numbers v1.0.3
Keynote v4.0.4
Purchase iWork '09 DVD, and then immediately update with Apple iWork 9.3 updater.
Open the document(s) that Pages v5 won't permit
Save as Pages '09 v4.3 documents, or export as MS Word
Upload to Zamzar, and convert to MS Word (free for limited volume)
No sensitive documents
Email notification within 3 - 4 minutes with MS Word document download link
After you do either item 2 or 3, run Disk Utility and verify/repair application permissions on your boot drive. Open your converted documents in Pages v5. -
I am running Firefox 4.0 beta 7 on Windows XP Tablet Edition OS. When I enter this site using Firefox, the browser stops responding and I have to end the process using Task Manager. However, when I open it with other browsers such as IE8, I am able to view the site as per normal. This only happened when I updated my browser to Beta 7 and I did not have such problems in the previous betas.
There is [[Flash]] content on that page.
Do you have a problem with Flash on other websites?
Create a new profile as a test to check if your current profile is causing the problems.
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Typically, the splash page will lode partially but as soon as it starts to transfer data from ad related sites (ie doubleclick) , Firefox seems to stop working and when I when I try to close the site, I get a FireFox - Program is Not Responding message. I tell the computer to End Program and it takes 3-4 minutes for Firefox to close> When I then reopen Firefox, I get a message saying (This is Embarrasing_ we couldn't find some of your tabs. Firefox then offers me the option of restoring the previous session or starting a new one.
I have to agree, a once rapid firefox is now an absolute pain, I have scanned the computer with Malware bites and AVG nothing found..anybody got the fix?
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Since installing the latest update firefox stops responding and hangs during use.
The only way I can get it to work is to shut it down and restart the application. I can open IE and access the sites which don't respond so it is definately a firefox problem. All firefox tabs stop responding including downloads. This is occurring every 2nd or 3rd page I open. Help - it's driving me insane!
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes -
Firefox stops responding and crashes
My tablet is an Asus tf300t with an Android 4.02 OS. I really like what Firefox has to offer, but it is not working for me. I am even writing this on Chrome because Firefox would stop responding constantly.
[[Will Firefox work on my mobile device?]] is for Firefox for android and the is a requirement that ARMv7 should be compatible. However I would recommend filing a bug in bugzilla.mozilla.com with the about:support information if you can open it.
They may also ask you to provide this info if you have a device that can be accessed by the sdk [https://developer.mozilla.org/en-US/docs/Tools/Remote_Debugging] -
Firefox stops responding and some times dose not start when clicked on alot!
fire fox 9 stops responding for long periods and some times dose not load when clicked on. Also please note fire fox refuses to load the comments section on Yahoo.com under the news tab. The little wheel on the bottom of the page just spins and spins and never loads this area of the page.
I think i know why but wonder since i have had issues with fire fox in the past with the whole not responding and load issues.Firefox which stops responding after some time is a BIG problem. You're not the only one. The problem seems to be with sites which require Java. The problems I seem to have spotted is this : You visit a web site which needs Java so Java asks Firefox for the amount of memory needed and this is lent to JAVA. However, when you leave that web site, Java is naughty in that it doesn't give back the memory borrowd. Firefox then has to consume a lot of memory to the point that the whole computer system grinds to a halt as you have run out of memory.
Search in the forums for high memory or RAM and you will see many threads. In fact, when you first install Firefox it will ask if you want to send anonymous data about the memory usage!! -
Firefox stops responding and causes Windows to stop responding also
Sorry if this is vague; I just wrote a very, very detailed post on my issues but then the site decided that I didn't have permission to post it and erased everything.
My problem is that Firefox freezes and causes Windows to freeze for a while also. after a few minutes it goes away, but today I got the following error message:
"AdapterDeviceID: 0x679a
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3
AvailablePageFile: 8932384768
AvailablePhysicalMemory: 7403167744
AvailableVirtualMemory: 2997309440
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 48037888
BreakpadReserveSize: 37748736
BuildID: 20140506152807
CrashTime: 1402766616
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1402339725
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x679a, AdapterSubsysID: 6616103c, AdapterDriverVersion: 14.100.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1402758510
SystemMemoryUsePercentage: 30
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.newegg.com/Product/Produc...D=3938566&SID=
Vendor: Mozilla
Version: 29.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed."
I noticed the file "mswsock.dll" mentioned so I looked for issues with it. Apparently there are issues with malware and Firefox and that file. I have scanned and it found nothing, plus this issue has existed in three formats of my drive and windows re-installs (for other reasons, I didn't format and re-install just to make sure there was no malware) so I'm pretty sure there are no problems with malware.
I am running a Minecraft server and I have a static IP set up, but I've been doing this for three years without issues so I don't think that's the issue either.
I have tried disabling all plugins. Still crashes and crashes Windows with it.
I have run Memtest86+ and the windows memory tester. Not a memory issue.
Here's my troubleshooter info: {
"application": {
"name": "Firefox",
"version": "29.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
"supportURL": "https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/"
"crashes": {
"submitted": [
"id": "bp-588b7adc-28fd-43ab-bc02-91dda2140614",
"date": 1402766691156,
"pending": false
"pending": 0
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 6,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140506152807",
"browser.startup.homepage_override.mstone": "29.0.1",
"browser.startup.homepage": "http://scratch.mit.edu/|http://lotro-wiki.com/|http://localhost:8080/",
"browser.startup.homepage_override.buildID": "20140506152807",
"browser.tabs.warnOnClose": false,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "29.0.1",
"font.internaluseonly.changed": true,
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"places.database.lastMaintenance": 1402771877,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1402344545,
"storage.vacuum.last.index": 1
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "AMD Radeon HD 7900 Series",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x679a",
"adapterRAM": "3072",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "14.100.0.0",
"driverDate": "4-17-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.3.9600.17111",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.3",
"version": "4.10.3"
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "Adblock Plus",
"version": "2.6.3",
"isActive": true,
"id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
Like I said before, sorry if this is vague. Let me know if you need more info and hopefully I'll be less impatient with this site then.
I'm running Windows 8.1 64 bit. My full specs are here: https://pcpartpicker.com/b/FfJxFT (I've upgraded to Windows 8 and replaced the dead hard drive now. My new drives are a 120Gb Samsung 840 EVO and a 1TB Seagate Barracuda).
Thanks.'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart -
I've been having this problem for a while now and I can't seem to fix it. Any time I log into any page, Firefox says not responding and I have to restart it. I have to run all of firefox in safe mode if I log out of my email or facebook. I've tried resetting FF and it still doesn't work.
''' "I have to run all of firefox in safe mode if I log out of my email or facebook. " '''
Please explain what you mean by '''all of firefox'''. You're either running in the Firefox SafeMode or you're not. There's no "all" or partial SafeMode.
Please see this: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
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