Internal and external super drives dont work

DVD is ejected after about 30 seconds on the internal. External spins but does nothing and doesn't display in Finder.
Both drives are found and seem OK in system information.
Have tried cleaning, clearing the SMC, starting is safe mode and pretty much all of the other suggestions on the web. It looks like there are many people with the issue.
My 6 year old iMac with Mountain Lion works fine with both its internal and the external drive. Looks like a Mavericks issue from my experience and that of many users online.
Is this why apple doesn't put optical drives on current computers

Hello HankMossop,
I would recommend taking a look through the following article for some useful troubleshooting steps that can help get your SuperDrive working.
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Cheers,
Allen

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Backup internal and external hard drives-TC and offsite

I now have Mavericks 10.9.3 on my iMac with a 2TB (1.25 TB used) internal hard drive.
I also have some external drives attached to my iMac with older iPhoto libraries and other files (total file sizes 940 GB and 505 GB). I primarily use Aperture now on my internal hard drive, but still access those iPhoto libraries on my external drives on occasion. I have Time Machine backup my iMac internal hard drive on my 2TB Time Capsule regularly.
My primary question is in regards to getting another copy onto a larger external drive that covers my internal and external drives so I can have a backup off-site. Online backup services seem to always exclude external drives. So a physical drive I can have offsite seems to be the best option.
A year ago I changed the destination of my Time Machine backup to be on a 3TB external drive (backed up iMac internal hard drive and the two externals). However, when I changed the destination of the backup back to the Time Capsule, the TM initiated a brand new backup (it did not recall that I had backed up prior to that on my Time Capsule).
I want to backup monthly, if not quarterly for my off-site storage. But, if every time I change the destination drive for TM, a new backup profile is created, it will overwork my drives unnecessarily.
Is there a backup program or a process on "disk utility" I could run parallel to TM that I just use quarterly capturing only the changes/additions in those few months for both the internal and external hard drives? Also, is there a way to add an external drive to my Time Capsule that is solely used to wirelessly backup the two externals on a regular basis (i.e. keep the internal 2TB drive backing up to the Time Capsule; and the external hard drive attached to Time Capsule via USB used as the backup drive for the external hard drives)?
Summary: I need to backup regularly to the local Time Capsule/additional external hard drive. The data will come from my internal hard drive and my two external hard drives. I also want to do quarterly backups of the additions/changes to all three drives to have on an offsite external drive that I manually backup to quarterly. Any help is greatly appreciated.

Carbon Copy Cloner is not on the App store.
Correct.. it is not approved because Apple do not like the fact that CCC (and most likely superduper) which are the most popular backup software for Mac because it makes a bootable clone. Apple will never approve of that. But let me assure you that is the genius of it. If the internal disk fails, you simply boot from the external. It is $40 but you can use on all the computers in your home.
CCC is a clone.. ie when it does the backup, any changes on the drive are changed on the clone. It does not work like Time Machine which simply piles up incrementals until the drive fills up. The idea of CCC is a backup of the drive as it exists at any point in time. TM btw is also not a reliable archive, ie it thins backups constantly.. so you should never rely on it to archive old versions.. but in the middle of a project it does a good job to keep various versions of your files. That is why I specifically said in my last post do not stop using it.
and you can keep using the TC just for the internal drive.
Keep TM running to the TC.. that will then keep a current hourly incremental of your drive. You can set CCC in a way which is a lot more flexible. ie backup just at the end of the day. There is no need for constant hourly backups. So to answer the second question.. you are still using your TC and TM.. but I suggest you only backup the internal drive.
Please read a bit from forum expert Pondini on the value of clones and TM.
http://pondini.org/TM/Clones.html
That's why many folks use both Time Machine and a bootable clone, to have two separate, independent backups, with the advantages of both. If one fails, the other remains.
Now the ports issue.
You can of course continue to use USB2. Just that moving large volumes around will be slow.. as doubtless you already know.
On your particular Mac since you missed out on USB3 which is a pain.. you can buy a Thunderbolt to USB3 adapter like the belkin.
http://www.belkin.com/au/p/P-F4U055/
I suggested the Thunderbolt to Esata (it is an older interface and the adapter is rather cheaper but I hear more reliable.. check reviews for both).
http://store.apple.com/au/product/H8875ZM/A/lacie-esata-hub-thunderbolt-series
Sata is the interface of the hard disk.. Esata just means external sata.. so it is native and without conversion.
I was merely suggesting ways to speed things up. But as long as you don't run CCC on more than daily basis then I think you will be fine just with USB 2. It will take a while on the day you do the swap over for the archive volume, but if you turn off the power saving in the Mac and leave it run overnight it should be able to do most of it.. you need to realise it will have to deep scan both the disks.. to compare files.. but CCC is based on Rsync and it is extremely fast and efficient. I am just not sure I know how long it will take to do. Anyway.. there is a plan.. tweak and adapt as you see fits your needs.

ILife with both internal and external hard drives?

I've been considering switching from a homebrew, multi-boot desktop to a MacBook for my primary computer, in part so I can hang out with my family in the living room rather than be exiled to the home office when I want to compute.
But here's my concern: I have media. We have about 50 GB of iTunes; maybe 30 GB of iPhoto; and tons and tons of digital video that would be stored in iMovie. Obviously the libraries are all interlinked. And it's all growing. I also like to rip DVDs and re-encode them for my iPod and AppleTV. Right now, my desktop has 480 GB of internal storage and that's just about enough.
I have discovered that the MacBook only comes with an option up to 250 GB. I absolutely need AppleCare, so I can't get an aftermarket hard drive. (All my Macs break - this one from the office that I'm on right now has a bum DVD drive, and my wife's has needed both fan and logic board replacements.)
While I'm aware of the existence of external hard drives, I'm concerned about Apple's non-external-hard-drive-friendly way of storing iLife data. If I wanted to keep more recent or useful music and photos on the internal drive but older stuff on an external, and still be able to use iLife seamlessly, would that be possible? (I see myself editing recent video in the living room, but then hooking back into the external HD in the office if I need older stuff.)
What solutions are out there for integrating data stores on both internal and external hard drives into an iLifestyle?
Thanks!

Sascha Segan1 wrote:
.. What solutions are out there for integrating data stores on both internal and external hard drives into an iLifestyle?
all iApps (iPhoto, iTunes, iM08) support usage of external drives as 'mass storage' devices.. you can tell all apps which drive to use for the Libraries.. there some tools out there, which even allow the usage of 2/many different Libraries in iTunes/iPhoto..
for iM in detail: the Projects are small files, and should stay internal (allthough I'm discribing a 'hack' on my site: http://karsten.schluter.googlepages.com/im08tricks Project Library (and Events) on External Harddrive); the Events (=GBs) could be located on as much ext. HDDs as you want..
but ...
all iApps are single-user .. you can NOT 'share' Libraries to 2/many different users; the idea of a 'media server' which hosts/shares all kind of data to all kind of users is not 'on concept' of iLife ..

Can I split my itunes music library between and internal and external hard drive?

Is it possible to have music on the two different drives and still be able to make playlists from both drives to put on my ipod? Here's my situation: I'm using a Dell 32 bit computer running Vista Home Premium SP2 which I share with other users. I have a large itunes library (40g+ of music only) that's starting to hog the hard disk space from other users. If possible, I would like to split off part of my itunes library to an external hard drive while still having access to the entire library for my ipod. Ideally I would like to have all my downloaded songs on both the internal and external drives so I'll have backups in case a drive fails, while putting all the music I have hard copies of solely on the external drive. Any help on how this can be done would be appreciated.

If you manually manage your itues library, you can store parts of it on an external drive, or on an internal drive. Just keep in mind that in iTunes that you must set a default location for iTunes to manage it's files, and that will be the default location for iTunes to store anything it downloads. You would need to manuay manage moving things from there if tht is not where you want them stored.
Perhaps a "better" solution would be for you to invest a little mone into 2 external drives. One to hold your entire iTunes library, and the second to be your off-line backup of the first. This is the method I have gone with and I like how it works for me. My entire iTunes library is on an external (portable) 320GB drive. Then, when iTunes is not running, I will clone my external drive onto a second drive I happen to have, this way if I have any failure of my primary drive, I lose at most about a weeks worth of content. For me, I purchase little content during a week, but I do move a fairly large volume of podcasts. With the entire library being on the external drive, if I ever have to swap to using my backup drive iTunes wil just think that it hasn't run and downloaded anything for a week, and all the "lost" content will be re-downloaded automatically. This won't work for apps or purchased content, but for subscribed podcasts, it is great.

Add account fails both internally and externally, but autodisover is working

Recently our internal DNS zone was deleted on remote DC and the change propagated to all of our DNS server. I was able to make a copy of zone and restore it. The Exchange server is back online and working for existing machines, but when we attempt to add
a users profile to a new machine or a remote machine the auto setup fails. I am not sure if it is DNS related, because our external DNS was not affected, but I wanted to mention it because I think it has something to do with problem. The following happens
now:
It finds the user.
Fails to logon:
Tells me I must provide the mail serve name
When I click on check name it tells me the name cannot be resolved.
I have been banging my head against the wall here, because both internal and external exchange connectivity test pass. Also,
I cannot find anything in the event logs that looks related. Any ideas?

Hi,
Please refer to the following article to troubleshoot the issue:
Outlook: Unable to perform a Check Name or connect to an Exchange mailbox
To resolve this issue, import the User Shell Folders registry key from a working Windows User Profile.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added
protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support

Internal and External Optical drives troubles

Right, I have a Mid 2007 model Mac Mini (Hardware UUID: 00000000-0000-1000-8000-0016CBAFC309) with 1Gb of RAM, a 120Gb hard drive, and an PIONEER DVD-RW DVR-K06 as the Apple shipping internal drive, and that originally shipped with Mac OS X 10.5.x, but now running Mac OS X 10.6.2.
Yesterday — after the installation of the recent 2010 001 security update — when I tried to burn a copy of the Ubuntu Studio disc image fora friend of mine, that the Mini point blank refused to cooperate.
And gave the following message when I’ve tried to burn various files to DVD with both the usual contextual menu “Burn to Disc” option, or with Disc Utility, OR with the open source software burner, Burn.
“The disc can’t be burned because because communication between the computer and the disc drive failed (error code 0x80020022).”
This occurs whether I use either the interior or external optical drive, whether I have the exterior hard drives I use for storage plugged in or not, and both before or after a permissions repair.
How do I get around this?
I’d like to keep burning my home movies to DVD: it did work fine, up until that update!
What is going on?

I don’t know if any one from Apple is reading this, but I thought I’s put this up, on my blog …
http://niknaksoldpeculiarblog.blogspot.com/2010/02/problem-with-optical-drives_0 1.html

Capacity evaluation for internal and external workers in one work center

Hi ,
Normally in all Industries you have internal manpower to execute work. Say I have a work center named "Mechanical" , I will have 5 people working 8 Hrs for 5 days in a week. We usually configure this in capacity tab of work center for capacity category "002-Labour". In scheduling tab we configure sceduling data for a capacity category "002-labour"
In many industries , depending on load, many time, external labours are hired to give assistance to internal workers. Technically it is like adding one more capacity category "PER-Person" and adding number external labours there and in scheduling tab adding required configuration for "PER" capacity category
Total capacity for any given day would be available capacity in capacity category -002 + available capacity in PER capacity category.
However in scheduling Tab , scheduling basis can be either 002/PER.
How can we add more scheduling basis to refer to more than one capacity category ?
Any other alternative to above problem statement?

let us say, you have a work "Pump repair" which is done partly by internal workers say 2 people and 1 external labour. Let us assume the number of people in 002-labour is 2 (internal ) and capacity in capacity category (PER) which is external work center is 3 (Total 5 ).
Now if I I leave scheduling basis as blank, then system will calculate scheduling based on 002 capacity category as it is "Major" . But I want system to consider both 002 and +PER .
You are suggesting two line items "Pump Repair internal" and give 2 numbers and duration as 8 control key PM01 . Create another operation "Pump repair External" use control key PM02 (where in scheduling is enabled) where 1 number - 8 Hrs duration is maintained with another work center.
If I maintain 2 different work centers and two different operations, this will work. But for customer this is just one work and capacity evaluation should be based on capacity category 002 and PER .
How to solve this by maintaining one work center , two capacity categories in same work center and maintaining one control key PM01 in operation?

I can't hear iTunes music or internet radio but internal and external speakers are definitely working. Is there a key stroke I have set or some other, maybe Yosemite, issue?

I have checked my internal speakers on an iMac and also the external speakers - all working. When play music in iTunes the sound bar moves but no sound is heard. Same problem if I want to listen to the radio via internet. Has anyone a suggestion. Is it a Yosemite issue - I have had others involving printers. thanks

like davis says then even though I have connected headset and external speakers to my imac then at boot up the boot sound comes out of the imac speaker
but once booted into OS X all audio is played out of the headset and ext speakers and the imac speakers are silent as the grave

HT201250 Time Machine backup of internal AND external hard drive

I have an iMac with an internal hard drive for everything BUT photos and music and an external hard drive for only photos and music. If I hook up a second external hard drive will Time MAchine back up both my external (music/photos) hard drive AND my internal hard drive?

You will be able to back up the external drive, but you will have to modify settings. Time Machine only makes backups of your OS X partition by default.
Open System Preferences > Time Machine > Options, and remove the external drive from excluded items, so it will be backed up. I recommend ot have your external drive formatted in "Mac OS Extended (Journaled)"

Internal and External USB Drive access has failed!

Hello Troubleshooters,
I am a new forum member. The following is a post I sent out last month but no one has as yet solved my problem.
Could you try for me please?
Thanks, Major Mac.
SOS... Please help me solve this problem that occurred suddenly.
I can no longer see any CD or DVD on my Desktop when I load the Drive... no access.
Neither can I see any Printer, Flash Drive, or any external Drive whether plugged into a USB or Ethernet Port. Only my Canon Camera loads onto the iPhoto Application via USB, and my Internet link via Ethernet.
Is a Driver damaged or missing? Does this have anything to do with BIOS or Firmware? Just guessing.

I apologise for the late reply guys. My service provider was experiencing some tech difficulties and I had no connection for most of today.
Thanks to Roam, Cornelius, BDAqua, Kappy and K. Shaffer. Your Tech info and suggestions tremendously increases my learning curve.... I notice, even among each other (;
Now that I have Internet access restored, I will attempt your suggestions, starting by attempting a "Safe Mode Boot", then Apple Jack.
Concerning your personal preference for Tech Tool Pro, DriveGenius or Disk Warrior (in that order) I became supprised because I read from either BDAqua, Littleshoulders, or someone else, who suggested those Tools in the opposite order of preference, and also submitted links to testimonials which highly rate Disk Warrior as the best and their life saver (after God). I was really impressed with Disk Warrior, that's why I have decided to find the money to purchase it.
But because I'm studying and not earning income, I am attempting everything everything possible that has little or no cost to execute a fix.
So if I get no positive results from "Safe Mode Boot", or Apple Jack, then I will attempt the procedures stated in your link for "Kappy on Error -9972".
I tell you Cornelius... this mouthful of troubleshooting info from Kappy is one to be recorded and used for greater learning.
If I had this info a year ago, most likely I would not have lost my data on my original HDD that came with my G4. Yes.. I am experiencing problems with a new HDD that a Technician installed in my G4 only a year ago. Yes... its a Seagate Barracuda 7200-10 160Gb. Now tell me that this brand is no good so that I would feel comfortable with my Technician. Good thing is that he gave me back my original Hitachi Deskstar 7200 120Gb which I felt I might be able to salvage in the future.But having no time to pursue it because of my studies. Now.. push has come to shove!
What I need you guys to know is that I had similar trouble reports from Apple Disk Utility about the original HDD which got worse until the HDD refused to boot. But this time around, the replacement HDD boots and runs pretty good, even with one 512Mb memory card installed. It's just that I no longer have access to the Super Drive, or any external drive via USB or Ethernet. Tomorrow I'm going to hook up an external drive via my Firewire port and hope to see it on my desktop screen.
Thanks to K. Shaffer for the link to Smart-Utility. I will read up on that tonight and see what help I can access also.
Again thanks for the prompt replies. I will be monitoring the forum tonight to look for your replies, and will update you all later tonight as well.
BTW How do you all receive all these posts on the fly? Is it that you're logged in 24/7 ?? Or are you subscribed to everyone on board? (;

Should and external hard drive just work as soon plugged in?

Hi I have to have my hard drive replaced on my Macbook Pro. I bought an external hard drive (Buffalo) plugged it in and nothing no pop ups for instructions. Does a new hard drive (external) need something done to it on first time use?

Yes, it usually requires partitioning and formatting for OS X:
Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.

Using files on both internal and external hard drive

Hi,
Could someone help me with (or point me to help on) the following questions:
- i would like to use itunes where some of the music files are stored on my internal PC drive, and some are on an external drive. do you know how to have the library work with both, without copying over the ones on the external drive to the internal drive?
- and on the external drive, what happens if the PC gives the external drive a different address (e.g. "G:/" instead of "H:/", since i have a couple of different external drives)?
- lastly, can i move the files into different folders in windows, without itunes losing where the file is?
With thanks in advance

If you go to your iTunes preferences: Edit >>Preferences>>Advanced>>General and uncheck the box "Copy to iTunes music folder when adding to library", then you can add files to iTunes from your external drive without copying them across. I am assuming your have your iTunes Music folder on your c: drive.
Note that any files you download from the store or rip from CD will automatically go into the iTunes Music folder. If you want files ripped from CD on the external drive, it is easier to rip them with another program. Then add to iTunes when they are in the correct location.
If you want to have files on an extrenal drive, you must ensure that the drive letter does not change or iTunes will lose the files. Also you must not move files in your iTunes library with windows explorer or iTunes will loose them.

12" won't read Cds, DVDs OK both internal and external optical drives WEIRD

Very strange one.
12" 1Ghz, 1.25gb RAM - Combo drive - 10.5.4; Great condition.
No CDs mount, Audio, CDR all dyes. No mounto at all.
DVDs mount and play fine, shop bought films data on DVD-/+R, all OK
The above is true for the internal Matshita combo drive and for two other external Lacie d2s
One Firewire and one USB both exhibit the same behaviour.
Finder Preferences are ticked to mount both DVD and CD.
Please solve this one, I am going slightly mad. It doesn't make sense to my mind
Cheers all!

Hello HankMossop,
I would recommend taking a look through the following article for some useful troubleshooting steps that can help get your SuperDrive working.
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Cheers,
Allen

WLC Internal and External DHCP

I am currently using the Internal DHCP component within my 5508 Controller with software version 7.0.166.0. This seems to be working fine as the Vlan Routed interface connected to it via the Dynamic Trunk Port is functioning as l have the ip-helper command setup on this specific vlan interface..
My issue now is that we have a isolated ADSL Network which is configured off our Core 6513 but just as a Layer 2 Vlan so no traffic can be routed to other vlans.
With our new WIFI environment which consists of the 5508 Controller and numerous 3502 AP's we wont to utilize this ADSL vlan with our new WIFI environment.. This ADSL Vlan has a dedicated Linksys Router which is currently running DHCP and assigning addresses to clients at the moment..
What l want to do is configure the 5508 controller to use this ADSL vlan aswell but to also keep using the Linksys Router aswell for DHCP..
I have setup a new dynamic interface and added the ADSL Vlan ID to the Trunk port of the 5508 and also setup its own SSID. But for some reason l cannot get both the internal and External DHCP servers to work at the same time ? If l enable DHCP Proxy option on the 5508 the internal DHCP server works and when l disable DHCP Proxy the ADSL Vlan DHCP works through the 5508 but not the internal DHCP Server ??
Can l get both the internal and external DHCP servers to work in harmony or should l be focusing on using one method over the other ?

Hey Scott l have just tried configuring another scope for the L2 Vlan but it doesn't seem to be working when l add the ip address of the management interface which is the internal DHCP Server to the dynamic interface of this adsl network l have setup l dont seem to get a ip address within this scope ?
I am just wandering seeing it is just a L2 vlan without a routed interface would this be the problem and would need to set this up with the "ip helper-address" of the management interface ?
Cheers SG

Time Machine and External Hard Drive wireless backup over airport extreme

Ok can this be done? I have an external HD that I used a firewire to connect to my macbook pro and it backed up my movies,photo's etc without a problem.
When I realized I could plug the HD into the back of the extreme I tried that and I can see the shared HD in my finder but I cannot get time machine to backup wirelessly now and I can't see my previous back up in Time machine but I can see it when I look on the HD.
Can I continue to do my backups over the extreme wirelessly? How do i do this? Or do I have to plug the firewire and mac into the HD each time I want to back up using time machine?
Thanks,

I hope that support is added to the airport extreme. I would be disappointed in apple to learn that they have disabled it for the airport extreme and connected hard drive in order to only sell another piece of hardware (time capsule) that is simply the airport extreme with a hard drive built in.
There are reported work arounds for getting the airport extreme and external hard drive to work with time machine. A couple google search results outlined the process, it didn't look too complicated. I would prefer it was a feature and not a work around though.

Internal and external super drives dont work

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