Internal apple modem wont open

Question

I recently tried an application ¨Service Scrubber¨and may have scrubbed somehow my internal modem. Internet Connect now tries without sounds or dial tone then produces a window that it¨cannot open the device¨.
I have looked in every book, nook and cranny and do not know how to repair it. Apple test CD just says Device Located¨. Ran permissions, DiskWarrior, TechTool Pro. I did get it to work with a new configuration in Network Setup but then it used 100% CPU and Activity Monitor showed it using modem.kext. Console logs show tries to open it and ¨device busy¨.
I am stymied and do not have OS3 CDs available for reinstall. It appears to be a bad pref file but I dont know how to find or restore it to original settings. Help!
iBook G3   Mac OS X (10.3.9)   640mb

Answer 1

Hi Again howardfdratch!
In System Preferences > Network > Show: Network Port Configurations > Is Internal Modem checked, and at the top of the list?
Below is how I set my Network Preferences, using AOL. I don't know if the same configuration will work for you, but it may help to compare how yours are set. What ISP are you using? Or how do you connect to the Internet?
If you have any questions, please ask them before preceeding.
First, be sure you know what version of Modem you are using.
Before you change the settings below, you might want to make notes, or take screen shots of your present configurations.
Disconnect from the Internet.
Navigate to:
HD > USERS > YOUR HOME > LIBRARY > PREFERENCES
If present, move to Trash:
com.apple.internetpref.plist (a file)
com.apple.internetconnect.plist (a file)
com.apple.internetconfig.plist (a file)
Don't empty the Trash just yet.
Then, open System Preferences > Network
Location: Select "Automatic"
Show: Select "Internal Modem"
On the PPP screen, click PPP Options. UNCHECK ALL options
On the TCP/IP screen, Configure using IPv4: Select "Using PPP"
On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected.
Check "Enable error correction and compression in modem"
"Wait for dial tone before dialing"
"Dialing": Tone
"Sound": On
"Show modem status in menubar" (This isn't necessary, I just like to keep track of it)
Also select your Country.
Then, still in "Network" preferences,
Location: "Automatic"
Show: "Network Port Configurations"
Make sure "Internal Modem" is checked and at the top of the window.
Click "Apply Now" at the bottom of the screen.
Quit System Preferences.
Sometimes changing the access number that you use will also help. Do you know how to do that?
You wrote "I am stymied and do not have OS3 CDs available for reinstall."
I hope you can locate them. It's essential to have your system disks.
Good Luck!
ali b