Internal camera no longer working on multiple Mac Book Pros after updating to 10.8.5. with third party software. (Smart Board, Bridgit ) Camera does work with Skype.
I have several Mac Book Pros that I am responsible for. They will no longer recognize the camera in SmartBoard and in Smart Bridgit since updating to 10.8.5. One of the machines is even running 10.9 and it still won't work. I have teachers who are very frustrated because they wish to use the Bridgit Software in their classrooms. Skype appears to be working fine. It is just the Smart Board Software.
Hey there MelAllen,
It sounds like you need help troubleshooting the built in camera on some of the computers there. I want to recommend the troubleshooting steps outlined in this article named:
How to Troubleshoot iSight
http://support.apple.com/kb/ht2090
Built-in iSight cameras
These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.
See if the issue is application-specific.
Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
See if the issue is user-specific.
Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
Find out if the computer recognizes the iSight
Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
Reset SMC or PMU
Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)
Thank you for using Apple Support Communities.
Regards,
Sterling
Similar Messages
-
Hey guys on my mac book pro after updating three apps wont leave my dock, when i close them they just re-appear they are "LoginServer", "USBServer" and "NetServer" any ideas to what is the issue?????? PLEASE HELP.
Hi I have just got back from the apple store and the guy at the Genius bar looked at it and said it was a manufacturing fault, and because it has been like it since new, and seemed to be getting worse he replaced the computer and I have a new warranty from today.
We got the feeling as soon as he looked at it that he has seen this before, I did say to him I was concerned it would be a replacement screen and I was not really happy about that as it was so new, and he said that was the normal procedure, but as the fault was already there at new and it was getting worse they would replace. I could not have asked for a better service.
Not unpacked this one yet but am hoping all is good, its a great little machine.
Thank you for your responses, and I hope this might help someone else. One thing it did not seem to be missing pixels but something to do with the screen production? -
Hello,
Today my M-Audio iContol play button stopped working after I unplugged it from the USB port and then plugged it back in. I have a Mac Book Pro Mac OS X 10.7.3 and I only use it for Garage Band. The iControl will only play a very short snippet of a song then shuts off? (Like a millisecond) My space bar works fine as well as the GB play button using the mouse. I have searched for the GB preference files listed on some blogs but I cannot find them...help please!! One more thing, I plgged the iControl into my other Imac and it works fine so the iControl is ok.
Thanks!I have searched for the GB preference files listed on some blogs but I cannot find them...help please!!
In MacOS 10.7.3 the User LIbrary is hidden. To find the Preferences Files use the Finder "Go" menu:
Click onto you Desktop to bring the Finder forward.
In the Finder Menu press "Go" and hold down the "option/alt" key, until your user library appears in the drop-down menu
Select "Library" and in the Finder window that opens navigate to the "Prederences" folder; move com.apple.garageband.plist to the Desktop.
Regards
Léonie -
Cannot charge the mac book pro after updated with Lion mountain patch.
Yesterday , i updated to Lion mountain patch, I am not sure what the version is. But after that i dont see the laptop is getting charged.My battery completely drained off. I dont know how to resolve this issue.But i am not sure because of the "update" only it happened.Is there any way to charge up the lap ?
any help is much appreciated. Thanks..I just plugged in the charger after 10 hours. Now , eveything looks good.
Mysteryyy!!! Woohoo! -
Mavric doesn't support my 5 years old Big Screen Display, OR? Tried to connect my Mac Book Pro after installing Mavric, The Screen didn't work as before. I could only see the Desktop but not the movies for example.
<E-mail Edited by Host>It appears what happened is the installer though it was looking at a empty drive and just went ahead and installed.
I of course am assuming here you didn't use Disk Utility to format the drive first before installing, that would wipe out your files and programs for sure.
So what to do, what to do.
Well there is hope for you as long as the drive wasn't Filevaulted.
I'll explain. When a hard drive writes data for the first time to a drive, it starts at the very top and works it's way down.
When OS X was installed the first time, it was at the top of the drive, unless you upgraded then the upgraded OS X could have been written elsewhere.
Now when you just reinstalled OS X, the new OS went on the top of the drive, overwriting any data that was there previously, so what was there you have lost forever which is about 8GB or so. If it was the previous OS there, then your more in luck because only the old OS X was overwritten.
The remaining space on the drive still can have a copy of your files, provided it's not overwritten yet.
It's because when a hard drive deletes data or reformats, it doesn't remove the data off the drive or overwrites it immediately, it's just made so it's SPACE is available for new files to be written there.
So technically one can recover the deleted data off a non-encrypted/scrubbed hard drive with special software.
The way it does this is it reads the 1's and 0's of the files themselves, and through a lot of figuring out, can tell what that file is and what it belongs too.
So what you will have to do is this:
Create a data recovery/undelete external boot drive
or if you don't have the skills, then take it to a local PC/Mac tech and they can do a direct image of the drive and then you can run Data Rescue on it to rebuild your files. -
I want to change the settings (brightness, contrast, gamma) for my internal cam on Macbook pro. I find having to but a third party software (iglasses, webcam settings) to control basic settings as unnecessary and exploitative. Does anyone have a solution?
It is not about payment of $19.95 (Igalsses) or $7.99(webcam settings). This is a very basic setting that should be available in the system settings. The automatic setting of the internal cam does not work great on low lighting as everyone is aware.
i am just amazed how users take in lying down and suggest solutions such as paying for a 3rd party paid app or improving the lighting in your room. -
my iTunes has stopped working on my mac book pro 13" when i try oping it it saysThe iTunes Library file cannot be found or created. The default location for this file is in the “iTunes” folder in the “Music” folder. i dont know what to do i need my itunes back
Hi pgarard1,
If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
http://support.apple.com/kb/TS2363
Regards,
- Brenden -
i have a slight crack in my mac book pro screen it is just on the top of the screen and the LCD display is working fine. i was wondering how much it would cost to fix it/ replace it. it is not a pressing matter but if it is cheep to fix then i would like to do so
Most of us wouldn't know that here. Call your Apple Store.
-
HT4543 How do you know if the fan is working on the mac book pro
How can you tell if your fan is working on your mac book pro? I cannot hear mine running and can't feel any air coming out. A couple of weeks ago, my battery literally exploded out of the case, Is this an item that can be self serviced or does it require a trip to the Apple repair store?
Macbook pro fan usually has really LOW noise, and it is not really strong, so you might not feel the air.
Fans are used to cool the CPU and GPU, not batteries.
But if you need to replace fans or batteries, take it to the store. Make reservations to save time.
Rain -
Color don't work well in Mac book pro 13" and monitor flash sometimes? Please help me!
Color don't work well in Mac book pro 13" and monitor flash sometimes? Please help me!
Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The usual results of posting etrecheck output on this site without a full description of the problem are very poor.
The many "failed" warnings that etrecheck sometimes spews mean nothing. Those warnings are not a reason to reinstall the OS, or to do anything else at all. They should be ignored.
The better your description of the problem, the better the chance of a solution.
For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup. -
Why is the idvd option on iMovie if its no longer included on the mac book pro?
why is the idvd option on iMovie if its no longer included on the mac book pro?
why is the idvd option on iMovie if its no longer included on the mac book pro?
Most users buy iDVD (part of iLife 11 ON DISK).
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U -
What's the multi colored pinwheel I get when I work on my mac book pro?
What's the multi colored pinwheel I get when I work on my mac book pro?
Zyriab wrote:
it means the system is busy and you have to wait before it will respond to mouse clicks or key presses by you.
Sligh correction here. Sometimes it is the system; but sometimes it is just a specific app, while the system will continue to accept user input, and you may switch to a different app.
The 'official' name is the spinning wait cursor. Go to
<http://www.thexlab.com/faqs/sbbod.html>
for a few more details and troubleshooting techniques (if necessary). -
Help I tried opening my Mac book pro after shutting it down but it won't open and all I get is a grey screen and a mo Jong mouse but nothin else so can u help me ??
Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Disconnect, test peripheral devices and network cables
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
(See article for full information on all of the above)
Thanks,
Matt M. -
Recently I bought a Mac book pro online, but I was surprised when I received it because there are no DVDs at all with it. Is this normal?
Ziatron-
That is a really great question! It took some digging to find the answer!
On an older Mac, about 2010 or older, you need access to one of:
• The Mac App Store ( such as on a Mac with a working 10.6.8 or better)
• working Recovery HD
• a bootable 10.7 Installer, on thumb drive, Hard drive, or DVD
So for ONE 2010 or older Mac with a bad drive, you would have to buy the US$70 Apple thumb drive, or have previously made a DVD or Hard Drive when you previously downloaded 10.7. Or you re-install 10.6.8 then overwrite it with the downloaded 10.7.
• another Mac with 10.7 installed so you could transfer Recovery HD to the down Mac with "Lion Recovery Disk Assistant"
OS X Lion: About Lion Recovery Disk Assistant
On some 2010 and most 2011 models, if Recovery HD is messed up or not Installed, but you have a working Broadband connection [with DHCP enabled], the Firmware has been upgraded so it will boot from the Internet and do the whole job using "Lion Internet Recovery" as described in the second section of this glossy article:
http://www.apple.com/macosx/recovery/
If no DHCP is available [no Router upstream, either yours or your ISP's], it may not work. -
Hello, I have a problem with my mac book pro after running the battery dead on a game. The display has shrunk leaving two black margins on either side. What to do ?
Go to System Preferences>Displays and set the resolution to "Best for this computer" (or something to that effect).
Clinton
Maybe you are looking for
-
Trying to set up Dreamweaver, PhotoShop & Illustrator for free trial and it won't let me past a page that says I am running an operating system that Dreamweaver no longer supports. What are my options?
-
Counting the number of digits in a field
Hello friends, does anyone know of any function module by which we can count the number of digits in a field. Say i have a priority field which is numc2, and the the user fills in a 5 digit number in it, i was to calculate this and raise an error if
-
My Samsung CLP300N has stopped printing after 10.6.5 update
The Samsung CLP300N printer, connected to the network as an IPP printer, does not print anymore from my iMac after upgrading Mac OS X to 10.6.5. The printer doesn't work even in the parallels windows XP virtual machine. The error reported in the cons
-
Hiya all- I'm working on a test environment where the user logs in to NDS and is then auto-logged into Win2K as "user" and not administrator. I'm hoping to move to this sort of environment in an effort to cut down on Ad/Spyware, and to keep rogue app
-
How is application builder to be installed with V8.21?
I have just installed my new V8.21. Where is Application Builder? Should I have received another disc? Should I install from the V8.20 disc? I never installed V8.20. Thanks, Chris