INTERNAL COMMUNICATION PROBLEM

Hopefully some one can help with this. I work for a Chrysler dealer and one of my tools is a "StarMobil" which is a pass through device that allows me to communicate with the cars electronics. For the past several days I get an error message that says "Problem with internal communication please reboot StarMobil". I do but to no avail. The pass through device works on other techs computors so I know that the pass through device is functioning. Anyone with any suggestions. I have already done a restore to previous setting set to a week earlier but still nothing. HELP.

Can you elaborate more on the pass thru device--USB, RGB, firewire S-video.  Also the full model # you are using for us to check out the specs.  Thanks

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