Internal error after editing a correspondent letter in E-Recruiting

Question

Hello,
Running E-Recruiting 6.0 SP10
As a recruiter whenever I try to prievew a correspondent letter I modified (note, I have no problems editing the letter) using the correspondent letter editor, I recieve an "Internal Error".  Additionally, the following SLG1 error is created:
Form or text 472FCB84F86804EDE10000000A321A does not exist
Prior to editing the letter I am able to preview it using the display link just fine.  E-Recruiting should allow me to edit a letter and preview it prior to sending it to a candidate, yet at present it does not.
Any idea what this could be?
Thanks, Ryan
Edited by: Ryan Hubbell on Mar 17, 2008 11:04 PM
Edited by: Ryan Hubbell on Mar 17, 2008 11:08 PM

Answer 1

Hello Ryan,
with release 600 SAP e-recruiting offers 2 different implementations for changing correspondences / invitations. The classical solution uses a web editor. Therefore the complete smartform is rendered and then put in a web editor. As this solution lead to some problems in the printing channel, sap developed another concept of changing. The new solution uses a text edit to change a text block you can assign to the smartform as changable area and only this can be changed ensuring the formating of the smartform is still fine.
You have to decide which of these 2 options you want to use. You either use the old or the new solution for all correspondences and invitations.
The solutions differ in the following configuration points:
- old: T77S0 RECFA INDCO is blank
- new: T77S0 RECFA INDCO is X
- old: document category for simple correspondence 1, for invitation 2
- new: document category for simple correspondence 3, for invitation 4
(category for confirmation is always 5, there is no other option no matter which concept you use)
- old: Assign changable letter sections to forms not available
- new: Assign changable letter sections to forms not available
- old: reference for SF interface simpl. corr. HRRCF_CS_APPLICANT, invitation HRRCF_CS_APPL_INVITATION
- new: reference for SF interface simpl. corr. HRRCF_CS_IT_APPLICANT, invitation HRRCF_CS_IT_APPL_INVITATION
(basically the smartform interfaces differ in the parameter THEAD which is needed for the new but not for the old correspondence change concept)
Please check if your configuration is consistend for the concept you chose for your project. If not try adjust configuration and check if the error disappears.
If the error is still existing please give another reply.
Best Regards
Roman Weise