Internal Error Message when trying to download the windows OS for Palm.

Whenever I try to either upload from a disk or download from the Palm website, the OS for palm I get a message that says "Internal Error 2738" and it won't let the software load. I am stuck and can't do anything. Please help. Thanks.
Post relates to: Tungsten E2
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http://forums.support.roxio.com/index.php?showtopic=19110
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