Internal error registering VMM with ASR

Question

According to the common errors document, if you get this error you just need to re-run the install. I've tried this on both nodes of the cluster, and about 50 times and always get the same error. I'm at a loss, cert seems fine since I can select the ASR
group and provide the passphrase. Don't know what else to try.. below the errorlog:
11:00:12:Error:RegisterVMM with Activity Id - e20317a8-10c7-4237-b1ad-d88534832485 failed with , Exception Type: SrsRestApiClientLib.SrsException, Exception Message: An error occurred while making the HTTP request to
https://pod01-srs1.eus.hypervrecoverymanager.windowsazure.com/srsrestapi/vmm/register. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security
binding between the client and the server.
11:00:12:StackTrace:   at SrsRestApiClientLib.Vmm.RegisterVmm(VmmRegistrationInformation registrationInfo, SrsCreds srsCreds)
   at Microsoft.VirtualManager.DRA.Registration.VMMRegistrationClient.RegisterVMMWithSRS(String vmmId, String vmmFriendlyName, String selfSignedCertThumbprint, String resourceName, SecureString channelIntegrityKey, String vmmKekCertBlob, VmmKekDetails
vmmKekDetails, Nullable`1 isSyncInitialCloud, Boolean performBackup)
11:00:12:DRRegistrationException while trying to register the VMM with SRS: Threw Exception.Type: Microsoft.VirtualManager.DRA.Registration.DRRegistrationException, Exception.Message: e20317a8-10c7-4237-b1ad-d88534832485
11:00:12:StackTrace:   at Microsoft.VirtualManager.DRA.Registration.VMMRegistrationClient.RegisterVMMWithSRS(String vmmId, String vmmFriendlyName, String selfSignedCertThumbprint, String resourceName, SecureString channelIntegrityKey, String vmmKekCertBlob,
VmmKekDetails vmmKekDetails, Nullable`1 isSyncInitialCloud, Boolean performBackup)
   at Microsoft.VirtualManager.DRA.Setup.RegisterActionProcessor.RegisterVMMWithSRS(Boolean performBackup)
11:00:12:InnerException.Type: SrsRestApiClientLib.SrsException, InnerException.Message: An error occurred while making the HTTP request to
https://pod01-srs1.eus.hypervrecoverymanager.windowsazure.com/srsrestapi/vmm/register. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security
binding between the client and the server.
11:00:12:InnerException.StackTrace:   at SrsRestApiClientLib.Vmm.RegisterVmm(VmmRegistrationInformation registrationInfo, SrsCreds srsCreds)
   at Microsoft.VirtualManager.DRA.Registration.VMMRegistrationClient.RegisterVMMWithSRS(String vmmId, String vmmFriendlyName, String selfSignedCertThumbprint, String resourceName, SecureString channelIntegrityKey, String vmmKekCertBlob, VmmKekDetails
vmmKekDetails, Nullable`1 isSyncInitialCloud, Boolean performBackup)
11:00:12:InnerException.Type: System.ServiceModel.CommunicationException, InnerException.Message: An error occurred while making the HTTP request to
https://pod01-srs1.eus.hypervrecoverymanager.windowsazure.com/srsrestapi/vmm/register. This could be due to the fact that the server certificate is not configured properly with HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security
binding between the client and the server.
11:00:12:InnerException.StackTrace:
Server stack trace:
   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at SrsDataContract.ISrsRestApi.RegisterVmm(VmmRegistrationInformation registrationInfo)
   at SrsRestApiClientLib.Vmm.RegisterVmmAsync(VmmRegistrationInformation registrationInfo, SrsCreds srsCreds)
11:00:12:InnerException.Type: System.Net.WebException, InnerException.Message: The underlying connection was closed: An unexpected error occurred on a send.
11:00:12:InnerException.StackTrace:   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
11:00:12:InnerException.Type: System.IO.IOException, InnerException.Message: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
11:00:12:InnerException.StackTrace:   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
11:00:12:InnerException.Type: System.Net.Sockets.SocketException, InnerException.Message: An existing connection was forcibly closed by the remote host
11:00:12:InnerException.StackTrace:   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
11:00:12:Register VMM with SRS failed.
11:00:16:Exit Microsoft.VirtualManager.DRA.Setup.RegistrationPage
11:00:16:Enter Microsoft.VirtualManager.DRA.Setup.RegistrationSummaryPage

Answer 1

Hi,
First of all apologizes for delayed response. We had to dig though a few things to figure out the possible reason of failure. This seems like an issue in where machine was unable to make a connection to Azure service. I understand that you have tried registering
multiple times and have failed. If it is not too much trouble can you try registering one more time? Just re-reun the setup and try to register. Ensure that your firewall allows connection to Azure (you can check this by opening
https://pod01-srs1.eus.hypervrecoverymanager.windowsazure.com/. You should see a Server Error page). Ensure that you enter proxy settings if any on the proxy page.
Thanks,
Ramjot Singh
Azure Site Recovery Team