Internal failure 0x80040707 access denied

Question

Sorry to bring up an old topic problem, but the search turns up posts dating back to 2004 and the links do not work. Anyway...
I get an "internal failure 0x80040707 access denied" upon loading iTunes and QuickTime after the required reboot either with the CD or with the downloaded versions from the web.
I did not connect the Ipod to the computer until after the software was installed.
I have tried all the below with Norton Antivirus disabled:
1) upgraded XP Pro from SP1 to SP2.
2) installed and uninstalled iTunes and QuickTime many, many, many, many times, using the uninstaller and the Windows Install Clean Up downloaded from
http://consumer.installshield.com/kb.asp?id=Q108322
and using task manager to remove remnants (qttask.exe, ip*, qt*).
3) followed the instructions at
http://consumer.installshield.com/kb.asp?id=Q108167
there were no problems with the registry.
4) installed only the iPod updater and not installed iTunes and QuickTme from the CD (nothing works, but I still get the error message on reboot.
5) deleted the folder containing iPod and QuickTime after an unsuccessful install.
iTunes runs after the reboot, but in preferences it says no iPod is connected when it is connected. The iPod when connected to the 'puter says "Do not disconnect" with a spinning "sun" in the upper left hand corner. The do not disconnect never goes away, even after leaving it alone overnight.
Windows knows the Ipod is connected to a USB port and says it is "working normally."
QuickTime will play "stuff."
I spent 40 minutes on the phone with Best Buy who said to call Apple. I spent 20 minutes on the phone with Apple who said call Dell. I Spent 15 minutes on a chat with a Dell tech who ended the conversation with out giving me any help (was goin' home time for him).
I've probably got about 30 hours into this and my kid is wondering when her iPod will work.
Any advice or pointers?
Thanks for any suggestions!!!
Jim
dell   Windows XP Pro   4300s

Answer 1

Katrina,
Maybe this?
http://discussions.apple.com/thread.jspa?messageID=135
1909?
I don't know how to do this as the message occurs when I reboot and before my desktop icons are loaded. The first window that appears is the InstallShield completing the software load, I guess. Then the "internal failure error 0x80040707" window appears. At that point my only choice is to click "OK" or "X" on the Internal falure window. After that disappears the "access denied" window pops up. The Taskbar is not loaded either.
Or you can make sure your music files are backed up
and in a safe place, and go through your PC and
remove anything that says Apple on it. In both
Windows Explorer & the registry.
Then reinstall iTunes, QT and the iPod updater?
Also, just curious, you said you installed the iPod
updater, but did you also run the updater with the
iPod attached and actually update the iPod?
No. The updater window appears and the initializing message never goes away (the iPod is connected with the "do not disconnect" messge displayed.
Thanks for your help!!
Jim
dell   Windows XP Pro   4300s
dell   Windows XP Pro   4300s