Internal mic

I cannot get the internal mic on my Pavilion dv7 6154ea to work (Windows 7).  Need it for Skype.  Have downloaded some updated drivers, as recommended, but no difference.  **bleep** expensive machine & only 6 months old & I can't use the webcam.  Well done HP  And yes, I did the bios update the other day, froze the machine, had to take the battery out...

It could be hardware. I had a similar problem with my dv7 and it seemed the connection from the internal microphone had come loose - I gathered from various postings that this has hap
HP were pretty good - their technicians were all very helpful and they phoned me back when I was worried about running out of money on  a PAYG mobile phone.  They arranged pick up and return of the system, and a day or two after I got it back they even phoned to check it was now working OK. That was very useful for me, as the microphone was fixed and another unrelated problem I had was improved but still a bit slow, and they ended up diagnosing a motherboard problem 
Downside: I lost use of the computer for over a week each time, but they did let me out it off for a couple of weeks until a more convenient time. 
NB If you have any other niggles about your system do mention them to HP at the same time, especially if it has to go back for repair. They can help you check what's causing it - you want to get anything that could be serious fixed while it's still in warranty!
In my case I also had an unrelated problem with the DVD drive, which they had improved but it still seemed slow. I mentioned it when they phoned and they took me through some tests which showed up a motherboard problem. If they hadn't phoned back after the first repair I might have just accepted it was slower than I'd like, and not done anything until the motherboard failed, possibly after my warranty ends!

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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

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