Internal modem keeps displaying it is busy

Hello,
When I send a fex, it works the first time, then, it allways shows that the modem is busy, and no way to have a second fax sent !
I have check with the activity monitor, there is only modemd running, as root
of course, I have rebooted...
The only solution is presently to totally reset the printing system... Then I can send one new fax.
Waht is strange is that there is another user on this powerbook, whith much less software than me, and much less change somehow everywhere, just a basic user... And for this user, the fax works correctly...
Could it be the pref ? I dare not so much to delete them, and which one?
Big thanks !!!!!

In the System Preferences/ Network/ Internal Modem/ Configure
Click on the PPP tab at top and then near the bottom of that window, click on the PPP Options button.
Make sure that the box is not checked for "Connect automatically when needed".
Also make sure the "Prompt every" so many minutes is NOT checked.

Similar Messages

Force G5 internal modem to recognize OS 9 application

I have an iMac G5 with the Motorola SM56 internal modem running 10.3.9. The application I'm trying to keep working is a defunct banking API called MacAuthorize (they went out of business in 1999). The application works perfect under OS 9 on any Mac with the older internal modems up to an eMac running OS 10.2x. It even works under classic, but it can't find the modem to dial out. The programmer that wrote this program has another helper program call PortXtender that is supposed to make USB modems look like serial port modems to work under classic. My dilemma is it still can't find either the internal modem or the external Best Data USB modem I just bought. I have tried every init string I can find to no avail. Both Apple and Best Data say that anything past 10.3x breaks the communication. I can use an old OS 9 app called Zterm and dial out to communicate, I just don't know how or if it's possible to have a work around to integrate to MacAuthorize. Any help will be greatly appreciated and the winner gets money! (if it's allowed). Thanks in advance!! Robert

Yes I have tried several lines. I've even taken the computer outside and
disconnected all the house lines and connected the computer to the main line--same results. I have a PC sitting next to the iMac. When the problem occurs I can connect the phone line to either, back and forth, and the problem stays
with the iMac. I just completed a test survey over the past six days: out of
49 dial up attempts, the iMac only failed 12 times-- completely random
occurrences. I took the computer to an Apple store and it worked without
failure for 2 hours; they said they can do nothing without seeing the problem.
Bill T.

NEED HELP! Modem keeps disconnecting w/K7T266 Pro & WinXP

My system:
K7T266 Pro
Athlon 1333MH
256Mb DDR 2100
MSI GeForce 2 MX, 32Mb
Zoom V.92 internal modem
SB Live! 5.1
2 x 80Gb Maxtor HD
LiteOn 16x12x40 CD-RW
USB mouse
340 W Enlight Power Supply
This system worked fine on the internet when I was running Win98. I upgraded to WinXP and now the modem keeps disconnecting shortly after connecting (but it always connects for a short period of time).
Here's what I have tried: Reloaded WinXP Home Edition on a newly formatted HD using a clean install (not an upgrade) and the NT file system. Loaded the latest MSI 4-in-1 drivers and upgraded Bios to latest version (v1.9). Reloaded all the software. Got all the latest XP drivers and WinXP updates. Have tried 4 different brands of modems, internal and external. Have tried modems in different PCI slots (currently using PCI slot 3 with SB in slot 4). Have tried modem on different Com ports (currently using Com 3). Have tried slowing down the com port speed. There is no IRQ sharing with the modem. Have tried different phone jacks and cords (the same ones that work fine on the older HP Win98 computer I am writing this on). Have tried 2 different ISPs (currently using CompuServe). Have reloaded the ISP software several times (trying different versions) and currently have their latest XP version - ISP says others are not having this problem with their software (have spent hours with their technical help with no resolution). Not using any ad blocker or anti-virus software (yet).
Nothing I have tried has made any difference so far. Am I missing something? I don't want to go back to Win98!
Oh ya, another minor annoyance: My system freezes after sitting idle for a while, even though the Windows power scheme is set to Always On and no screensaver. Otherwise, everything else works fine.

Hello everyone,
I was gone for a few days, but when I got home I was very happy to see some more posts to this thread!!
Last night I tried disabling the SoundBlaster (with the Windows System Device Manager). I disabled both the sound card and the game port. The modem was still disconnecting.
Until now I hadn't heard of Via chipsets and SoundBlasters not getting along well with each other either. I had, however, previously tried another sound card - it was an older Diamond Monster card I had, but I couldn't find a WinXP driver for it. It didn't work well at all with WinXP. So back to the SoundBlaster Live! 5.1.
I did find a cure for the other problem I mentioned. I noticed that the SoundBlaster and all 3 USB controllers were sharing IRQ 10. I removed the USB optical mouse and tried a PS2 ball mouse. That solved the problem where the system was freezing after sitting idle for a while. I sure liked the optical mouse better though. This same problem may have been related to another one I noticed. When playing audio CDs, sometimes the sound would stop momentarily and then go on again. I haven't yet had a chance to see if removing the USB mouse solved that problem as well. I have also noticed that the volume of audio CDs are controlled by the wave volume and not the CD volume. Is this normal? I have both the analog and digital cables connected and the CD digital setting enabled. It's very annoying, since turning the volume up on audio CDs causes the Windows wave sounds to blast me out when they play. I don't know how to set the SoundBlaster to use one of the other unused IRQs - can anyone tell me how to?
I haven't yet tried the PCI latency patches, because I wasn't too hopeful after seeing that it didn't work for Philipponnat.
Now for the Bios. I have always had my Primary Graphics Adapter setting on AGP. The onboard modem and audio settings have always been set to disabled. I was excited to see that Philipponnat found a cure for the modem disconnections with the PCI latency setting. When I went to my computer to do the same thing, I was disapointed to find that my Bios does not have a setting by that name, either in the PNP/PCI configuration or anywhere else. The only thing I found that looked related was one called "PCI Delay Transaction" in the Advanced Chipset Features section, but the only settings available are enabled or disabled. Mine was set to disabled, but I couldn't tell any difference when I set it to enabled. Maybe we have different boards - mine is version 1, but I have flashed the Bios to the latest version I found, v1.9.
I have noticed another strange thing in the Bios. The Bios no longer detects the power supply fan speed - it always reads zero RPM in Bios even though the lead is hooked up. The other fans show a reading. The power supply fan used to show a reading when I first put the computer together.
I also have S.M.A.R.T. enabled. I have 2 identical hard drives. They are Maxtor 80Gb 7200RPM ATA133 drives which are S.M.A.R.T. capable. Only the primary drive (master on the primary IDE) displays S.M.A.R.T values in SpeedFan. The other drive is set as a slave on the secondary IDE (my CD-R-RW is set as the master on the secondary IDE).
There have sure been a lot of wierd things about this motherboard. Thank you everyone for your input so far. Still need more help!!
John

Possible internal modem problem with older iBook (Mac OS X 10.3.8)

I have an older iBook - from year 2000 or 2001. So its airport card is so old it's stopped reliably working & I don't know where I could find a replacement. In the meantime I want to get internet connection on it so I've tried plugging a phone cord from the wall outlet (that I always use succesfully for my desktop PC) into the laptop and typing in the phone #, account name and password of my desktop's internet account under "internal modem." BUT I keep getting a busy signal over & over when I dial up. I called my ISP & they thought it's a problem with my laptop's modem. I called Apple & they thought it's an issue with the ISP. Help?

Hi,
So its airport card is so old it's stopped reliably working & I don't know where I could find a replacement.
If you have been using an internal wireless network, the router (base station) should (normally) allow you to connect via an Ethernet cable from the corresponding port in the iBook as well.
BUT I keep getting a busy signal over & over when I dial up
Without knowing any details, this seems to indicate that the modem does work. Wrong number/own number? Have you checked that everything has been entered correctly according to the instructions from the ISP?
Could KB article # 106748 possibly be of any help here?
Jan

Faxing problems with internal modem in iBook

I have been trying to use Apples built in faxing capabilities. I use a cable connection over wireless airport to connect to the internet. Through reading in these forums I found out that you need to be hooked up through a phone line to fax—makes sense.
I am trying to do that now but encountering problems. Here's what's happening—can anyone help me out?
-faxing from Microsoft Word using "fax pdf".
-My I book G4 is connected to a phone line and connected to my wireless network via airport.
-computer appears to send fax successfully from the application but doesn't actually fax.
-i check it in the fax list, double click my internal modem window and it opens the job window for the modem. My job is still there, holding. When I click "resume" I hear a dial tone and it appears to try to be faxing. But suddenly a busy signal gets in the way and it puts the fax on hold. This keeps happening over and over again.
-I realize that maybe the line I'm faxing to is busy, but I'm also wondering if it has anything to do with my modem not being set up correctly. when I go into system preferences>network>network status there is a red icon next to internal modem and it says "Internal Modem is not set up".
My question is--how to I get my internal modem to be "set up"? In the old days I used to have my dial up info in there in TCP/IP but I don't have that service anymore. I was under the impression that you could fax just using the laptop's internal modem hooked up to a phone line and you didn't need any provider service..is this true or not?
In the "printing and faxing" system preferences window I have my phone number in there.
Can anyone help me figure this out? I'm not sure if I need any information in the internal modem set up panel and what that would be. Can't I just fax by simply having a phone line and a phone #?
Thanks!
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory
iBook G4 PowerBook6,5 Mac OS X (10.4.3) 1.33GHZ, 256MB memory

ebonyhack, Welcome to the discussion area!
Have you tried disabling the option to wait for dial tone?
You may have to add some commas (',') to the front of your ISP's phone number to delay the dialing. A comma causes a delay of 1 second.

Possible? internal modem as speaker phone?

I have used this AppleScript plug-in for Address Book to dial phone numbers on the landline using the modem, then you use a standard phone handset on it's own phone jack, after the modem has dialed the call. Pretty handy, like a speed dial for all your contacts in your Address Book.app
http://forums.macosxhints.com/showpost.php?p=317719&postcount=10
I was just wondering (but expecting the answer that this is not possible) can the internal modem on a MDD be used itself as a speakerphone using the conventional phone landline?

Hi,
So its airport card is so old it's stopped reliably working & I don't know where I could find a replacement.
If you have been using an internal wireless network, the router (base station) should (normally) allow you to connect via an Ethernet cable from the corresponding port in the iBook as well.
BUT I keep getting a busy signal over & over when I dial up
Without knowing any details, this seems to indicate that the modem does work. Wrong number/own number? Have you checked that everything has been entered correctly according to the instructions from the ISP?
Could KB article # 106748 possibly be of any help here?
Jan

HylaFax on OS X 10.4.7 Working with internal modem but not USB Modem

I have managed to configure and install HylaFax on a powerbook G4 with an internal fax/modem.
Only a couple of hangups to get that configuration to work.
As per the prerequisites outline here:HylaFax Prerequisites
You need the Xcode tools to use it's compiler.
The only other thing you may not have is:
libtiff
ghostscript
If you are running an x-serve you probably already have an MTA as well (postfix)
There are someOS X Specific install instructions of which I only had to follow the first couple, to create a user. Some of the latter instructions I found unecessary since startup is handled by launchd as far as I understand.
Before I compiled I had to put the hylafax source on a thumb drive, I know it seems wierd, but it worked. Something to do with the HFS+ format of the hard drive. But low and behold it worked. (the hylafax website mentions issues with other disk formatting besides UFS, but the fat32 formatted thumb drive worked for me)
A little side note:
You need to actually download the ghostscript fonts from the ghostscript project FTP site and mv them to the proper location:
/usr/local/share/ghostscript/8.54/fonts/
Once installed run:
/usr/local/sbin/faxsetup
It should prompt you to install your modems.
After doing this I had to start hylafax
#sudo /usr/local/sbin/hylfax start
and run a faxgetty command to enable incomming and outgoing
#sudo /usr/local/sbin/faxgetty ttys.modem
After doing so I was able to receive faxes and open them up with a pdf viewer, as well as send faxes via an application or printer driver on the mac and PC (windows xp with win hylafax print) Super SIMPLE! which is great for end users.
Okay so here is why I am actually posting on here. It is great that I got this working, but the final configuration will be on an x-serve that has no internal modem, and I would like to use more than one modem in case of high traffic incoming and outgoing. I purchased 2 apple usb fax/modems and when running faxaddmodem it even recognizes the modem, but never is fully able to use it like the internal modem. If anyone has any insight it would be great.
The issue I am seeing is that when I run
/usr/local/bin/faxstat -s
The modem says Waiting for modem to come ready
Thanks!

Just wanted to say I got hylafax to work with a usb modem on a powerbook, not sure if it's stable and user friendly enough to be used my a wide base here, but it's definitely cool, and it does work. I just wish it had LDAP/mysql integration, instead of the flat file business it has.
Anybody with any input on hylafax would be great.

Internal modem failing to connect via dial-up

I'm new to posting questions. Every time I try to connect using dial-up I get the message failed to detect dial tone. I tried to connect in different buildings and using new phone line (wire?) with no success. Tonight I created a new location in network preferences, tried and failed. Created a new user as a test, tried and failed. I cannot try in another building for a day or so. Anybody able to help? Thanks.

Hi Again starlite!
I hope you're feeling better.
Have you ever been able to connect with the PowerBook?
I don't know about your PowerBook, but on my iMac, the Modem port & the Ethernet port look very similar. Make sure you haven't inadvertently plugged into the Ethernet port.
Below is how I set my Network Preferences, using AOL. I don't know if the same configuration will work for you, but it may help to compare how yours are set. What ISP are you using? I'm guessing that you're on campus.
If you have any questions, please ask them before preceeding.
First, be sure you know what version of Modem you are using.
Disconnect from the Internet.
Navigate to:
HD > USERS > YOUR HOME > LIBRARY > PREFERENCES
If present, move to Trash:
com.apple.internetpref.plist (a file)
com.apple.internetconnect.plist (a file)
com.apple.internetconfig.plist (a file)
Don't empty the Trash just yet.
Before you change the settings below, you might want to make notes, or take screen shots of your present configurations.
Then, open System Preferences > Network
Location: Select "Automatic"
Show: Select "Internal Modem"
On the PPP screen, click PPP Options. UNCHECK ALL options
On the TCP/IP screen, Configure using IPv4: Select "Using PPP"
On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected.
Check "Enable error correction and compression in modem"
"Wait for dial tone before dialing"
"Dialing": Tone
"Sound": On
"Show modem status in menubar" (This isn't necessary, I just like to keep track of it)
Also select your Country.
Then, still in "Network" preferences,
Location: "Automatic"
Show: "Network Port Configurations"
Make sure "Internal Modem" is checked and at the top of the window.
Click "Apply Now" at the bottom of the screen.
Quit System Preferences.
Sometimes changing the access number that you use will also help. Do you know how to do that?
Good Luck!
ali b

Slow dial up Internet connection with Internal modem

I just bought a Mac G4 with dual 1.25 gig processors and internal modem for my dial up connection to the Internet. My modem connect speed is 28.8K and max through put on a session is 19K.
I can use any of 3 Windows/PC's and plug them into the same phone jack and get a solid 50.6K connection with a max through put of 49K. Get basically the same connect speeds with a Windows Laptop
Any thoughts of what may be the problem with the Mac Internal modem and such a slow connect speed.
Would buying an external modem with its own processor help me in better connect speeds. Simply at 28.8K the Mac is next to useless on the web.
My home is all wired with Cat 5e, all jacks are a direct run to the punch down block.
My goal is to switch my business to all Mac's, but I need to get the connect problem resolved first.
Thank You
wm300

My girlfriend lives in a hill town in a fairly wooded mountain road. She cannot get broadband or DSL either, and the town will, probably never get it. She has satellite, and when it's working well it's great, but in bad weather or cloudy days, the reception is spotty and the satellite provider charges mucho buck for their satellite high speed internet acesss.
So, she has no choice but to rely on the town's phone lines and basically is stuck with dial-up. Unfortunately, the town's phone lines are very old and are analog lines with no digital support. The fastest she can ever achieve is 28k to 30K speeds. Panifully slow dial-up and even small downloads are an experience in patience and time.
Maybe call the phone company to check what kind of phone lines your town or surrounding towns are using.
And if they know what data transfer speeds the lines support
Also, a thought.
If this Mac was not purchased new, but as a refurbished or used Mac, it could've had a "new" slower modem installed because the original failed and a identical spec'd modem was not installed.
I have a single 1.25 Ghz MDD and has a V.92 56K internal modem and I just found out my town's phone lines can support a 125k data transfer or "high speed dial-up". Unfortunately, for some unknown reason, my 56K will only get me to transfer speeds of between 44k and 48. Not sure if this is fault of my modem, accessing my ISP as the dial-up number dials into a tower at least 20 miles away and my ISP's server is over 40 miles away.
My brother came to visit and his PC laptop could dial-in to his ISP and was able to get transfer speeds of 100k to 120k.
Again, not sure if this was because of a faster modem or not.
You would think that if the phone line in my area can support 128k speeds that my modem should be tapping in and operating at 50k spedds or close to the modem's max of 56k.
This is a stumper becuase I am considering looking for a high speed dial-up provider to replace my current ISP, but if my modem won't clock to any faster than 44k or 48k , I think this would be a waste of my efforts and money.
If anyone can help me shed some light on my situation, this will help me out, as well.

Sending Faxes using internal modem and DSL

I found that I can receive a fax, but I cannot send one. When I try and send one the internal modem tries to connect to the internet using "internet connect". It searches for a number to connect to the internet. Since I am using DSL now I don't have a phone number to dial into the internet. If I put my phone number in it calls me and gets a busy signal.
Can someone tell me how I should be configuring the internal modem?

From the Knowledge Base at
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1797.html
Sending a fax
You can fax files directly from your computer to any fax machine or computer that is set up to receive faxes. If your computer has a modem that is connected to a phone line, it is automatically configured to send faxes.
Open the document you want to fax.
Choose File > Print.
Choose Fax PDF from the PDF pop-up menu.
Type the fax number of the user you want to receive your fax in the To field.
You can also choose users directly from Address Book by clicking the Address Book button to the right of the To field. Be sure you have a fax number listed for each user you choose in Address Book. For more information about using Address Book, see Address Book Help, available in the Help menu when Address Book is open.
If necessary, type the dialing prefix required for the phone system you're using in the Dialing Prefix field. (For example, if you need to dial a 9 to access an outside line, type 9 in the Dialing Prefix field.)
If you want to send a fax through a modem other than your computer's built-in modem, choose it from the Modem pop-up menu.
If you want to send a cover page with your fax, click the Use Cover Page checkbox and type a message in the Message field.
If you need to change any of the preset faxing options, choose the type of options you want to change from the Fax Cover Page pop-up menu. (To see options for the application you're using, choose the application from the pop-up menu.)
If necessary, select options for the type you chose. (For example, you can select the number of copies you want faxed if you chose Copies & Pages in step 8.)
Tip: If you have a combination of options that you frequently use when faxing a document, you can save it as a "preset." After choosing your options, choose Save As from the Presets pop-up menu and type a name for the set of options. If you want to use this set of options when you fax a document, choose its name from the Presets pop-up menu.
Click Fax.
The fax is sent as soon as your modem is available. (For example, if you're using your modem to connect to the Internet, the fax is sent after you disconnect from your Internet service provider.)
You may want to send your fax at a later time. For example, you may want to send it at night when telephone rates are lower. Just choose Scheduler from the Fax Cover Page pop-up menu, and enter the time. Make sure your computer is on, is not asleep, and is connected to your phone line at that time.

IMac11,2: How do you use internal modem without a modem port?

This is driving me nuts. How on earth do I dial up somewhere from my iMac, or even send or receive a fax, when there is no modem port to connect my modem lead to, and thus connect the Mac to a phone line?
I rang Applecare but they didn't even seem to know there was an internal modem on the Mac, or even how it used to work with a direct connection to the phone line. They seemed to think I could attach the modem lead to my router. But I rang BT re my Home Hub 3 and they didn't know either. There is no modem socket on the router.
So I searched Apple Support and found a reference on page 11 of the following manual:
http://manuals.info.apple.com/en_US/iMac_Early2009_UG.pdf
saying:
"To use a dial-up connection, you need the external Apple USB Modem, available from the online Apple Store at www.apple.com/store or from an Apple Authorized Reseller. Plug the Apple USB Modem into a USB port on your iMac, and then use a phone cord (not included) to connect the modem to a phone jack"
But when I rang the Apple Store they said they didn't sell Apple USB modems. They, too, didn't seem to have any idea of what I was talking about.
I cannot be the only person in the world who wants to dial-up places from their Mac. There are three reasons for wanting direct dial-up:
1) Sending and receiving faxes
2) Connecting to a company server via dial-up (and I am talking a major national newspaper here, not a small outfit)
3) Using a dial-up internet service when the broadband goes down
All very good and important reasons for needing to be able to connect the Mac to the phone line, I am sure you will agree.
But how on earth do I do that now?
Thanks
Sarah

Hi Niel,
Thanks for the speedy reply.
But my iMac does seem to have an internal modem because it shows up in Network prefs under the list of available connections, and there is still a fax option in System prefs too.
Plus it shows up in System profiler under Network/Locations/Automatic as follows:
Internal Modem:
Type:          PPP
IPv4:
Configuration Method:          PPP
IPv6:
Configuration Method:          Automatic
Proxies:
FTP Passive Mode:          Yes
PPP:
ACSP Enabled:          No
Display Terminal Window:          No
Redial Count:          1
Redial Enabled:          Yes
Redial Interval:          5
Use Terminal Script:          No
Dial on Demand:          No
Disconnect on Idle:          Yes
Disconnect on Idle Timer:          600
Disconnect on Logout:          Yes
Disconnect on Sleep:          Yes
Idle Reminder:          No
Idle Reminder Time:          1800
IPCP Compression VJ:          Yes
LCP Echo Enabled:          Yes
LCP Echo Failure:          4
LCP Echo Interval:          10
Log File:          /var/log/ppp.log
Verbose Logging:          No

Internal Modem gets stuck on "Sending"

Hello,
I'm working on my trusty PowerPC G5 1.8 GHz iMac with an internal modem and 2GB of ram. For years I've used the send fax from print feature, but not very often. I've noticed that since I upgraded to Leopard it's acting up. I am able to get the modem to dial, connect and the it just keeps on Sending as long as I'll let it - 10 minutes or more. The status says "Idle." I'd really like this feature to work again so I can stop printing off paper just to fax it and then throw it away.
When I send a long file, I've noticed that even after five min or so, if I hang up the call, not all of the pages come thru (when I fax the doc back to my pFax number). I can't find anyone talking about this in the forums. Does anyone have any suggestions? What else do you need to know?

hello Ira:
I'm afraid this question will not get answered here-best to go to Apple discussions-printing and Faxing at this link:
http://discussions.info.apple.com/webx?14@@.68a44932
Sue

G3 pwbk modem keeps timing out

I use a g3 powerbook on a regular phone connection. I never move my computor.. except for yesterday. I disconnected the phone line used my computor (off line) and since I brougt it back and plugged the phone line in I cannot connect. It starts to make the usual modem sounds, but when it comes to the last part it just starts beeping long beeps (like it's stuck?)and it keeps saying the modem has timed out. I checked the modem settings through the aol sign on screen and every thing seems fine. what can I do? thanks

Hi Jeff, and Welcome to "Discussions"!
Before you call AOL (1-888-265-8007), try this procedure.
AOL will probably just tell you to reinstall the AOL software, anyway!
First, be sure you know what version of Modem you are using.
Quit the AOL application.
Navigate to:
HD > Users > Your Home > Library > Preferences
If present, move to Trash:
com.apple.internetpref.plist (a file)
com.apple.internetconnect.plist (a file)
com.apple.internetconfig.plist (a file)
HD > USERS > SHARED > AMERICA ONLINE
If present, move to Trash:
Access Numbers (a file)
Disconnect Log (a file)
Session Diagnostics (a file)
Empty the Trash.
Then, while AOL is not loaded, go to:
System Preferences > Network > Location: Select "Automatic"
Show: Select "Internal Modem"
On the PPP screen, click PPP Options. UNCHECK ALL options
On the TCP/IP screen, Configure using IPv4: Select "Using PPP"
On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected.
Check "Enable error correction and compression in modem"
"Wait for dial tone before dialing"
"Dialing": Tone
"Sound": On
"Show modem status in menubar"
Also select your Country.
Then, Location: "Automatic"
Show: "Network Port Configurations"
Make sure "Internal Modem" is checked and at the top of the window.
Click "Apply Now" at the bottom of the screen.
Now load the AOL application.
On the Sign-On screen, Click "Setup".
Select "Add or change a modem or other connection".
Click "Next".
Click "Yes", on the resulting screen.
You should then be able to Sign On to AOL.
If that doesn't work, there are some other things to try.
Please repost with your results.
Good Luck!
ali b

Internal modem - need to restart iMac to connect

I use dial-up internet with the iMac's internal modem. I also use the modem to send the odd fax. Never a problem in five years.
For several days I've been trying to send a fax to a particular number, but it hasn't transmitted. I get messages that the line is busy, etc. After that, when I try to connect to the internet I get a message that says "can't open communication device" with the Internet Connect icon beside it. (Internet Connect is in the Applications folder.) I have to restart the iMac in order to get the modem to dial the internet again.
This only happens after attempting to send a fax that doesn't transmit. Sending faxes to other numbers where the fax goes through smoothly doesn't cause this problem. This has never happened before.
Is there some modem plist or modem cache that I should delete in order to restore my modem to normal behaviour? I did check my system and user preferences with a utility called "Preferential Treatment" and it says they are fine, but who knows for sure with these things.

Try turning Smart Setup off.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Also try separating the SSIDs.
http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
Devices where there are known to be problems include:
Some Apple devices including iPhone 5 and Apple TV
some Android smartphones
Xbox<
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Modem keeps booting all of the wifi connetions off

For some reason our hub 3 modem keeps disconnecting all connections, happened three times in the space of two hours the other day and takes ages to reconnect any ideas ?
Been going on for a good few months now and finally got aroung to trying to isolate the problem
cheers
kev

Time and date Message
21:44:00, 10 May. IN: BLOCK [15] Default policy (UDP [82.240.38.232]:39329->[217.43.241.3]:19835 on ppp0)
21:43:59, 10 May. IN: BLOCK [15] Default policy (UDP [94.253.22.189]:60782->[217.43.241.3]:19835 on ppp0)
21:43:59, 10 May. ( 2289.470000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:43:58, 10 May. BLOCKED 1 more packets (because of Default policy)
21:43:58, 10 May. IN: BLOCK [15] Default policy (UDP [89.42.103.192]:24014->[217.43.241.3]:19835 on ppp0)
21:43:55, 10 May. ( 2284.840000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:43:54, 10 May. BLOCKED 1 more packets (because of Default policy)
21:43:54, 10 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.79]:19835 <--> [217.43.241.3]:19835 - - - [86.176.183.9]:47962 CLOSED/SYN_SENT ppp0 NAPT)
21:43:54, 10 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.79]:19835 <--> [217.43.241.3]:19835 - - - [31.54.3.118]:61245 CLOSED/SYN_SENT ppp0 NAPT)
21:43:53, 10 May. IN: BLOCK [15] Default policy (UDP [89.42.103.192]:24014->[217.43.241.3]:19835 on ppp0)
21:43:53, 10 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.79]:19835 <--> [217.43.241.3]:19835 - - - [89.42.103.192]:49410 CLOSED/SYN_SENT ppp0 NAPT)
21:43:53, 10 May. IN: BLOCK [15] Default policy (UDP [187.18.216.229]:31556->[217.43.241.3]:19835 on ppp0)
21:43:52, 10 May. IN: BLOCK [15] Default policy (UDP [177.205.40.208]:33915->[217.43.241.3]:19835 on ppp0)
21:43:51, 10 May. IN: BLOCK [15] Default policy (UDP [128.72.73.241]:63885->[217.43.241.3]:19835 on ppp0)
21:43:47, 10 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.79]:19835 <--> [217.43.241.3]:19835 - - - [220.244.149.14]:63605 CLOSED/SYN_SENT ppp0 NAPT)
21:43:46, 10 May. IN: BLOCK [15] Default policy (UDP [114.80.245.44]:20206->[217.43.241.3]:19835 on ppp0)
21:43:45, 10 May. IN: BLOCK [15] Default policy (UDP [218.188.251.187]:17439->[217.43.241.3]:19835 on ppp0)
21:43:44, 10 May. IN: BLOCK [15] Default policy (UDP [89.216.26.234]:2631->[217.43.241.3]:19835 on ppp0)
21:43:43, 10 May. IN: BLOCK [15] Default policy (UDP [201.3.203.207]:61599->[217.43.241.3]:19835 on ppp0)
21:43:41, 10 May. BLOCKED 1 more packets (because of Default policy)
21:43:40, 10 May. BLOCKED 2 more packets (because of Default policy)
21:43:38, 10 May. BLOCKED 1 more packets (because of Default policy)
21:43:36, 10 May. BLOCKED 3 more packets (because of Default policy)
21:43:35, 10 May. BLOCKED 4 more packets (because of Default policy)
21:43:35, 10 May. IN: BLOCK [15] Default policy (UDP [91.82.190.130]:23124->[217.43.241.3]:19835 on ppp0)
21:43:34, 10 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.79]:19835 <--> [217.43.241.3]:19835 - - - [5.68.190.180]:50987 CLOSED/SYN_SENT ppp0 NAPT)
21:43:34, 10 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.79]:19835 <--> [217.43.241.3]:19835 - - - [86.14.148.233]:53466 CLOSED/SYN_SENT ppp0 NAPT)
21:43:33, 10 May. ( 2262.710000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:43:27, 10 May. ( 2257.180000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:43:04, 10 May. ( 2234.400000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:43:00, 10 May. ( 2229.650000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:42:52, 10 May. ( 2222.110000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:42:47, 10 May. ( 2216.900000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:42:42, 10 May. ( 2212.290000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:42:20, 10 May. ( 2190.170000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:42:14, 10 May. ( 2184.010000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:41:51, 10 May. ( 2161.540000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:41:47, 10 May. ( 2156.710000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:41:38, 10 May. ( 2148.300000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:41:33, 10 May. ( 2142.770000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:41:28, 10 May. ( 2138.140000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:41:06, 10 May. ( 2116.320000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:41:01, 10 May. ( 2110.940000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:40:38, 10 May. ( 2088.390000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:40:33, 10 May. ( 2082.900000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:40:25, 10 May. ( 2075.170000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:40:21, 10 May. ( 2070.800000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:40:15, 10 May. ( 2065.380000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:39:55, 10 May. ( 2044.740000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:39:50, 10 May. ( 2040.130000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:39:26, 10 May. ( 2016.430000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:39:22, 10 May. ( 2011.580000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:39:14, 10 May. ( 2004.370000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:39:09, 10 May. ( 1999.380000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:39:04, 10 May. ( 1993.620000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:38:43, 10 May. ( 1972.860000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:38:38, 10 May. ( 1967.600000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:38:12, 10 May. ( 1942.340000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:38:08, 10 May. ( 1937.870000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:37:59, 10 May. ( 1929.000000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:37:55, 10 May. ( 1925.070000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:37:50, 10 May. ( 1919.980000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:37:28, 10 May. ( 1897.680000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:37:22, 10 May. ( 1892.290000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:36:59, 10 May. ( 1869.360000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:36:54, 10 May. ( 1864.420000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:36:47, 10 May. ( 1856.600000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:36:42, 10 May. ( 1852.470000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:36:37, 10 May. ( 1847.080000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:36:16, 10 May. ( 1826.050000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:36:11, 10 May. ( 1821.370000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:35:48, 10 May. ( 1798.540000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:35:44, 10 May. ( 1793.570000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:35:36, 10 May. ( 1785.690000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:35:30, 10 May. ( 1780.510000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:35:25, 10 May. ( 1775.210000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:35:04, 10 May. ( 1754.040000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:34:59, 10 May. ( 1748.680000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:34:37, 10 May. ( 1726.890000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:34:31, 10 May. ( 1721.420000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:34:23, 10 May. ( 1713.010000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:34:19, 10 May. ( 1709.250000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:34:14, 10 May. ( 1703.880000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:34:06, 10 May. ( 1696.480000) Host cctv (MAC 00:12:12:03:6a:17) using IP 192.168.1.10 detected on interface eth0, port -1
21:33:53, 10 May. ( 1683.370000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:33:49, 10 May. ( 1678.630000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:33:46, 10 May. ( 1675.780000) Lease for IP 192.168.1.81 renewed by host Kevs (MAC 34:c8:03:a8:e1:80). Lease duration: 1440 min
21:33:46, 10 May. ( 1675.780000) Device connected: Hostname: Kevs IP: 192.168.1.81 MAC: 34:c8:03:a8:e1:80 Lease time: 1440 min. Link rate: 130.0 Mbps
21:33:46, 10 May. ( 1675.610000) Lease requested
21:33:46, 10 May. ath0: STA 34:c8:03:a8:e1:80 IEEE 802.11: Client disassociated
21:33:43, 10 May. ath0: STA 34:c8:03:a8:e1:80 IEEE 802.11: Client associated
21:33:23, 10 May. ( 1653.110000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:33:19, 10 May. ( 1648.650000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:33:11, 10 May. ( 1641.480000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:33:07, 10 May. ( 1637.120000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:33:02, 10 May. ( 1631.870000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:32:41, 10 May. ( 1611.350000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10
21:32:37, 10 May. ( 1606.750000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:32:15, 10 May. ( 1585.110000) Port forwarding rule deleted via UPnP/TR064. Protocol: TCP, external ports: any->34567, internal ports: 34567, internal client: 192.168.1.10
21:32:09, 10 May. ( 1579.370000) Port forwarding rule added via UPnP/TR064. Protocol: TCP, external ports: any->34599, internal ports: 34599, internal client: 192.168.1.10

Internal modem keeps displaying it is busy

Similar Messages

Maybe you are looking for