Internal server error while connecting SAP's customer financial fact sheet with iOS device

Question

Hi all,
I am trying to connect SAP's customer financial fact sheet latest ( version 3.7)   with iOS phone/iPAD (version 7.1) but it shows internal server error,
when trying to connect  Neither "Gateway (direct)" nor "SMP Cloud" enabled with port 80/443.
On other hand my android devices with this app is working ok.
Trace Log is below:
2014-09-11 11:27:58.298 Debug Communication error: Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x15eef620 {NSLocalizedDescription=INTERNAL SERVER ERROR}
2014-09-11 11:27:58.295 Debug Request http://server:8010/url t finished with error Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x15eef620 {NSLocalizedDescription=INTERNAL SERVER ERROR}
response <?xml version="1.0" encoding="utf-8"?><error xmlns:xsi="http://www.w3.org/2001/XMLSchema-Instance"><code>HTTP/500/E/Internal Server Error</code><message> Call of service /sap/opu/odata/sap/fincustfactsheet terminated because of an error. The following error text was processed in system NQT : The ASSERT condition was violated.The error occurred on the application server . The termination type was: RABAX_STATE.If the termination type is RABAX_STATE, you will find more information on the cause of termination in system NQT in transaction ST22. If the termination type is ABORT_MESSAGE_STATE, you will find more information on the cause of termination on the application server  in transaction SM21. If the termination type is ERROR_MESSAGE_STATE, you can search for further information in the trace file for the work process in transaction ST11 on the application server . You may also need to analyze the trace files of other work processes. If you do not yet have a user ID, contact your system adminmistrator. </message></error>
2014-09-11 11:27:58.286 Debug [ERROR] 500:INTERNAL SERVER ERROR/Location:-[ODPRequest startSynchronous] + 1427
2014-09-11 11:27:56.239 Debug DE:Using SUP Manual User
2014-09-11 11:27:56.238 Debug DE:Get svcDoc URL http://server:8010/url
2014-09-11 11:27:56.216 Debug DE:startSAPODataRequest CompanyCodeCollection
2014-09-11 11:27:56.204 Debug DE:SAPODataAccess dealloc CompanyCodeCollection
2014-09-11 11:27:56.198 Debug DE:CustomerCardsViewController refresh
2014-09-11 11:27:52.600 Debug Logging/Tracing on
2014-09-11 11:27:19.792 Debug Communication error: Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x193f3060 {NSLocalizedDescription=INTERNAL SERVER ERROR}
2014-09-11 11:27:19.787 Debug Request http://server:8010/url  finished with error Error Domain=HTTPRequestErrorDomain Code=11 "INTERNAL SERVER ERROR" UserInfo=0x193f3060 {NSLocalizedDescription=INTERNAL SERVER ERROR}
response <?xml version="1.0" encoding="utf-8"?><error xmlns:xsi="http://www.w3.org/2001/XMLSchema-Instance"><code>HTTP/500/E/Internal Server Error</code><message> Call of service /sap/opu/odata/sap/fincustfactsheet terminated because of an error. The following error text was processed in system NQT : The ASSERT condition was violated.The error occurred on the application server. The termination type was: RABAX_STATE.If the termination type is RABAX_STATE, you will find more information on the cause of termination in system NQT in transaction ST22. If the termination type is ABORT_MESSAGE_STATE, you will find more information on the cause of termination on the application server  in transaction SM21. If the termination type is ERROR_MESSAGE_STATE, you can search for further information in the trace file for the work process in transaction ST11 on the application server . You may also need to analyze the trace files of other work processes. If you do not yet have a user ID, contact your system adminmistrator. </message></error>
2014-09-11 11:27:19.768 Debug [ERROR] 500:INTERNAL SERVER ERROR/Location:-[ODPRequest startSynchronous] + 1427
2014-09-11 11:27:12.717 Debug timeout
2014-09-11 11:27:12.681 Debug timeintervalinminutes: 23506917 timeoutInterval: 0
2014-09-11 11:27:12.679 Debug applicationGoesToForeground
Can anyone help me how to troubleshoot this error?
Any help will be highly appreciated.
Thanks
Mahesh

Answer 1

are these LUNs shared or standalone?
I don't think it's really wise to have more than one DSM on the same server, so you're mixing the EVA and 3par DSMs and on 2003...
other than ensuring that HBA firmware and drivers are all up to date and DMS drivers are at the latest, not much else you can do from the host side...maybe update the storport.sys driver to the latest for that OS
are you sure that the HBAs are in fact supported/compatible with both storage back-ends? what about their driver/firmware/DSM versions - some SANs are very picky when it comes to this stuff, check the interop matrixes to find out
overall, if you don't need SAN connection to one of these storage back-ends, I suggest you get rid of it and its DSM