Internal Software Error: .\AVTreeNode.cpp, line 25 when saving a project

Hello,
I am trying to work with Encore DVD 2.0 on Windows XP professional (SP 2). Until now with every project I try to make I see new error messages, and my whole work consists of trying to find work arounds.
My actual project consists of five slide shows. They are all between 1 and 2,5 minutes. Except for one, that only consists of a black screen shown for 5 seconds.
I have a playlist that contains all slide shows. Between two of the longer slide shows I inserted the 5 second black screen. What I wanted to achieve with this technique is that I can easily change the "gap" between two slide shows by changing the duration of the black screen slide show once. Alternatively I could have added a black image as the last slide two each of the four slide shows, but then I would have to change the duration of that slide four times when I want to change the gap between the slide shows.
Anyway, I finally tried to create the project which resulted in the CVOBUPlanner.cpp error in line 331.
So I wanted to track down the problem by
- deleting some of the slide shows
- saving the project under another name
- trying to create that project
So first I deleted everything but the first slide show from the playlist. then I deleted all the slide shows but not the first one (and the 5 second black screen though I didn't use it here), from the project. Saved the project under another name and created it without an error.
Then I opened the original project again. Now I deleted everything but the first slide show and the 5 second black screen slide show. Again I deleted the slide shows, but not he first and the 5 second black screen.
I tried to save the project under another name, but now I received an internal software error: .\AVTreeNode.cpp, line 25.
After I restarted the application I was able to open the original movie, delete the slide shows and save the project under another name.
I still wanted to let you now because this is an error message that I have not seen before and didn't find here in this forum.
Regards,
Christian Kirchhoff

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Similar Messages

Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

Any one know what causes this and where I should start looking?

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

CS3 Encore: internal software error CGOPGrouper.cpp line 401

Start to build and get to "Planning navigation for movie" and this error occurs:
internal software error: .\Vobulator\TitlePlanner\CGOPGrouper.cpp line 401
I've done pref->media->cleaning database but it does not help.
I have 18 chapters in this timeline. Removing the last timeline seems to solve the problem.
Is this a known bug?
Thanks!

I have another project which has 24 chapters. The menu has 15 button linked to chapter markers. It builds fine.
The problematic one has a menu with 18 buttons.
Could this be the problem?

Slide Show ERROR, Internal software\Vobulator\BlockPlanner\.cpp Line 217

I'm putting together a slide show DVD. There are a total of 7 slide shows containing 480 pictures. All pictures are jpg's about 1000X1600 pixels and 500KB-700KB each. I have 3 menus for navigation. Not all of the chapter menu buttons point to a "slide show", some of them point to a picture inside certain slide shows according to my client's requests. (example, slide show 1 contains 70 pictures. Chapter 1 points to "slide show 1" Chapter 2 points to "slide show 1 photo 50"). All slide shows are linked so that when the first slide show is over, it will automatically "end action" to the next slide show etc... All my settings are typical. NTSC 4:3 SD 720X480 progressive.
There are NO video files in my DVD at all. No timelines at all. No audio at all.
The Symptoms/problem that I'm getting is this, when I try to Preview my DVD and ALSO when I try to build my DVD, the build will go through and "build the slide shows" then after it does that, this will come up
I've read some of the previous posts (one of them is in French for cryin out loud. Had to use Bing translator and it sounds all weird). What I can gather is this,
Re: internal software error: .\Vobulator\BlockPlanner\BlockPlanner.cpp, line 217
I found out it was due to selecting an image file as the video layer
in a menu, causes the error everytime. I just paste the image in with
'edit in photoshop' instead now. But thanks."
Another person said just about the same thing... The only problem is, I have no idea what this means. I don't know what it means to "select an image file as the video layer in a menu..."
Hardware/software is as follows:
custom build:
i5 processor (4 core) 2.6ghz
8 GB RAM 1333MHz
300GB C: drive (2X150 GB 10K RPM Raptors)
1.2TB D: drive (2X7,200 RPM 640GB WD's)
Burner is LG Super multi
secondary burner is Sony Commercial Blu-Ray burner
Video card is Saphire Build (Radeon 5450 PCI-E 16X)
Windows 7 X64 Pro
All Adobe is CS5 Production package.
If I'm leaving anything out, please let me know.
HELP! and Thanks. I'd really love to fix this without rebuilding the whole DVD. Take long time.
TEX

You really gain nothing by posting the same thing twice... http://forums.adobe.com/thread/971701

Internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401 when burning DVD with sl

I am burning a DVD that has 10 slideshows. Each slideshow is treated as a chapter. I have burned DVDs in the past using this method with no problems. Now, with this project I get the following.
internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401

This error came up again (the first time i had to rebuild), and i figured out that it had to do with a clip i had in a timeline that needed trimming, and would not butt up cleanly to the preceeding clip. i am assuming that the chapter point i inserted did not fall on a GOP, and generated this error.
when i took that clip out of the timeline and put it in it's own seperate timeline, the disc burned with no problem.
hope this help someone else skip the frustration i had.

Fatal Internal Error: "image.cpp", line 13192 when trying to insert a cursor to graph

NOTE: This IS a duplicate post from the Breakpoint. Text slightly changed. The post in Breakpoint can be deleted. All comments should be placed in this thread.
I resolved the "Fatal Internal Error: "image.cpp", line 13192 when trying to insert a cursor to graph", but would like to share to find out if others have seen this and to determine whether this is a bug, or if it's time to redo my PC, or buy a new one..
I have an existing graphs (qt 6) which originally had 2 cursors. This occurred while trying to add the third cursor.
Up until attempting to add the last cursor, the program worked great, and I had been running tests for a while. However, I do recall seeing this problem when creating the original cursors, but not to this extent. Plus I don't remember the original error message from that time.
I needed to add one more cursor to the existing graphs. As soon as I add a new cursor and set it's properties, I get a nasty error message and without warning LV8.2 simply closes itself (well, the only warning was the error message. Tried it 3 times, same result.
Here are the steps:
Shut down the PC, went for a coffee, rebooted the PC. Opened the LV project, opened the VI. Immediately went to the graph properties to add the new cursor by doing the following steps:
Right click graph indicator icon on block diagram.
Select Properties.
Click on cursor tab.
Click on Add
Select Cursor 2 (3rd one, newly created)
Change color
Select cursor as a line
Remove checkmark for "show cursor"
Click OK
I need to do this to 3 other graphs, same steps. And as soon as I get to the step before clicking OK, I get the error message.
I managed to get an additional one done, by immediately saving after each step (yep going in & out of the properties). But I've had this problem before when creating the first two cursors.
Is it a bug? Anyone else seen this? Using LV8.2. And the message is right about LOOSING ALL unsaved work!!!!
Here are more observations:
Tried creating a new one on the second graph. As soon as I clicked on the color, it crashed!
See the error explanation below. It is really clear, now anyone can solve it    LOL!!... According to the error log, there's a bad image out there
.\manager\image.cpp(13192) : DAbort: bad image in ValidateImage
$Id: //labview/branches/Europa/dev/source/manager/image.cpp#47 $
0x007A81E8 - LabVIEW <unknown> + 0
0x007A7BDB - LabVIEW <unknown> + 0
0x00829D74 - LabVIEW <unknown> + 0
0x008546CD - LabVIEW <unknown> + 0
0x00C054E6 - LabVIEW <unknown> + 0
0x0081B9C8 - LabVIEW <unknown> + 0
0x0081EB9A - LabVIEW <unknown> + 0
0x0084D9D4 - LabVIEW <unknown> + 0
0x00854663 - LabVIEW <unknown> + 0
0x00C054E6 - LabVIEW <unknown> + 0
0x0085F7A1 - LabVIEW <unknown> + 0
0x00BBACDD - LabVIEW <unknown> + 0
0x00C06A2F - LabVIEW <unknown> + 0
0x0085AA46 - LabVIEW <unknown> + 0
0x00C06A2F - LabVIEW <unknown> + 0
I observed the title bar after making changes to the properties. I noticed that 3 out of 4 times, while changing the properties of the graphs to include the cursor, and saving after each & every step, that there were no stars appearing on the title bar to indicate "unsaved changes". Saving was also much slower than usual. I suspect, the program never got to placing the star before saving occurred. However, I am noting everything.
After creating the cursors, saving was and is normal, and the program runs well..   I have run tests without problems.
Does anyone have a clue at what causes this? Has anyone seen this before?
Thanks,
RayR

Hi Donovan,
I can't remember seeing this elsewhere. When I get a chance, I'll create a new (blank) vi with new graphs and will repeat the steps.
I will let you know if I see this in the new vi.
Thanks!
RayR

Internal software error: .\PGCStreamInfo.cpp, line 1413

Im designing a DVD teaching project within Encore DVD 2.0.0.48678 from the Creative Suite 2 Production Premium software system. The project is very large and complex. As of now there are only 2 separate timelines. 1st time line has 50 chapters. 2nd time line is not finished but currently has 15 chapters. Because its a teaching DVD, there are also chapter play list created for each individual chapter. I also have a countless number of menus and links to sub menus and additional video links from the chapter play list. All of my links are set and operational with all functions in the individual menus working properly. This is an ongoing project for 3 months now, with perfect results prior to today. I have used the "preview from here" function with no problems to test the links and verify the menu structures with flawless results for the past 3 months. Today I was giving a demo of my progress, when I selected the "preview from here" I received this new error message, "internal software error: .\PGCStreamInfo.cpp. line 1413". I have checked and rechecked links, buttons, playlists, chapters, end actions, timelines, basically everything I could imagine and have even tried a computer restore point from 5 days back, at this time still have not resolved this issue.
AMD Athlon 64 3000+
2.01 GHz 1.00 GB of RAM
Microsoft Windows XP Home Edition Version 2002 SP2
Gigabyte GeForce 7300 GT videocard
Thanks for any suggestion, if more info is needed to solve this, i can provide it.

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal Software Error:.\Vobulator\Titleplaner\CVOBUPlanner.cpp,Line 331

I am very frustrated...
I am using Encore CS3 on a relatively fast system with 2g of ram. I have successfully burned disc using Encore CS3 but it is a crap-shoot. Sometimes it works and half of the time I get this:
Internal Software Error:.\Vobulator\Titleplaner\CVOBUPlanner.cpp,Line 331
I am trying to burn a simple disc - nothing crazy. A static menu with three chapters linked to 3 points on a 1hour and 45minute avi file in the timeline. I organize it check the project and everything is fine. I start the build and it begins to transcode - everthing is still good. After the transcode it begins to organize the disc or something - and that is when I get the error message.
I click OK on the dialog box and notice that the video in the timeline is now only 5 frames long and the audio is still there. (I thought the video had totally dissapeared but when I zoomed in for a closer look I realized it had ben reduced from almost 2 hours to 5 frames.) I look to the project window and it shows that the AVI has been transoded and it shows that time of the transoded file is normal length.... I am lost.
Anyone have any ideas?
Mat Cain

Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/
Also, for Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

"internal software error:\Vobulator\TitlePlanner\CGOPGrouper.cpp line 410

I have a sequence, one of 3, in Eudora. This sequence has 5 menus, with 6 buttons on 4 menus and 2 on the 5th. The buttons refer to Chapter points and when finished playing the screen reverts back to the menu the button is on.
Everythig looks good and the preview plays will, both the All Play and Chapters. The Check Project does show two orphan time lines which I can't figure out but shouldn't affect the Build.
However when I try to Build, either to DVD or to Folder, I get the following error message:
"internal software error:\Vobulator\TitlePlanner\CGOPGrouper.cpp, line 145"
I have no idea what this error message is trying to say. But the Build ends there.
If anyone can help me with this most frustrating problem I will be most obliged.
My machine:
OS Name
--Microsoft Windows 7 Home Premium
Version--
6.1.7601 Service Pack 1 Build 7601
System-- Type
x64-based PC
Processor--
Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 3060 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM)
24.0 GB
Total Physical Memory
16.0 GB

One of the less common of the vobulator type errors.
Based on limited info, I would check/consider the following:
Because this is unusual and because you have orphan timelines, I would not worry about trying to idenify a single cause, and I would move to "do over" quickly.
I assume you are using Encore CS6.
Make sure you are "running as admnistrator."
Do not put multiple videos on one timeline.
Do not have any gaps in your videos (e.g. in Premiere).
If you are using dynamic link from Premiere, don't.
It might help for you to post a screenshot of your flowchart.
Are you using overrides? If so, it is much harder for you to get an error free project.
This is the only adobe Encore forum thread I found, and there were no others elsewhere on the web.
http://forums.adobe.com/message/3155616#3155616

Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530

I am trying to make a movie and burn it to a disk for school but I keep getting that error (Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530) It occures after about 5 or 10 minutes of transcoding. The original file was a mkv file format with a dts audio and a avs video track.
Here is the detail of the video.
Format                           : Matroska
Format version                   : Version 2
File size                        : 6.56 GiB
Duration                         : 2h 10mn
Overall bit rate                 : 7 197 Kbps
Encoded date                     : UTC 2011-10-26 03:46:55
Writing application              : mkvmerge v4.8.0 ('I Got The...') built on May 24 2011 03:12:58
Writing library                  : libebml v1.2.0 + libmatroska v1.1.0
Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : [email protected]
Format settings, CABAC           : Yes
Format settings, ReFrames        : 5 frames
Muxing mode                      : Header stripping
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 2h 10mn
Bit rate                         : 5 689 Kbps
Width                            : 1 280 pixels
Height                           : 528 pixels
Display aspect ratio             : 2.40:1
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.351
Stream size                      : 5.05 GiB (77%)
Writing library                  : x264 core 119 r2106 07efeb4
Encoding settings                : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=5689 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                         : English
Audio
ID                               : 2
Format                           : DTS
Format/Info                      : Digital Theater Systems
Muxing mode                      : Header stripping
Codec ID                         : A_DTS
Duration                         : 2h 10mn
Bit rate mode                    : Constant
Bit rate                         : 1 510 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 24 bits
Compression mode                 : Lossy
Stream size                      : 1.38 GiB (21%)
Language                         : English
Knowing that Encore does not support mkv I demuxed the mkv taking out the video track into a .h264 file using mkvextract. I then muxed it into a mp4 without the audio using mp4box then dragged it into encore without any problems. For the audio, I just demuxed it out into a dts and dragged that in as well. I then created a new timeline and dragged each peice of media into there corresponding sections on the time line. I tried to play the video but there was no audio. I treid to import the dts and got a warning saying something like, "DTS is supported in this version of Encore (CS5) but just not in preview. When I burn it to the disk there will be no problems" So I just went ahead and tried to build the video into a dvd folder for a dual layer disk.
The setting I have for the DVD is default except I changed the bitrate to 9.4mbps. That's the only thing I changed. (I used NTSC)
I played the audio using an external player to see if it plays and it did. When I check to see if there is any problems with the build it only says something about start remote and end action. I have never set them before so I don't think that should matter.
I have Encore installed on my secondary drive (Not C: which is windows) and I treid to create the DVD Folder on that drive. When I got this problem I just thought it was that it could not create the files on the drive because the program isn't running off that drive which it should be, I treid to create the DVD Folder on the C: drive and I still revieve the same error.
Does anyone know how I can get past this? I need this to be done by tomorrow for school in the morning.

Hi Stan and thank you for your concern, I was (I am) getting that in a timeline. and also a kind of general error when I was trying to build ether a folder or an image. I had made a copie of the project for me to delete all menus I also change all "end actions" who were on "stop" configuration but still my problem was there. In this project in encore two things I did witch may be the coz ot the problem?
-first when changing the menu styls and edition with Ps (maybe I did some thing wrong there?) and
-second when changing throught encore the markers on my principal time line witch maybe a did in a wrong way.
whatsoever thank you and sorry that I took a long time to answer, regarding my english writting you allready undertand that it is not my language. In addition I'm not a professional in editing but I'm still learning. I think it will be quiker for me to do the project again till the start on encore even if for me it wood be good for to know where the problem came from for me not to do it again.
Thanks a lot best regard
Fabian

"internal software error: \VCD\Primo\Primo Target.cpp,line 54" - Encore build DVD

When I'm ready with my Encor proj. to build the DVD, I go in the menu to Build, a popup comes up withe the next text "internal software error: \VCD\Primo\Primo Target.cpp,line 54" and it stops. Building disc is impossible. I've tried it with another (old) project, which is ready (and which I've already made a DVD) it gives the same error.The same error occurs trying to build a folder.

The only google hits for this error are this thread and the other one you found.
http://forums.adobe.com/thread/1274995?tstart=0
Odd error.
A similar error here:
http://forums.adobe.com/message/5736340#5736340
Getting the error building to a folder makes it espcially odd.
I did not find this site the last time, but primo appears to be a company:
http://www.primosoftware.com/

Internal software error: .\EditorTemplates.cpp, line 698

This project is due to my client tomorrow. Not thinking in my right mind I decided to install Production Studio Premium in the middle of working on a big project. I've tried to Google the error but I'm not coming up with anything:
"internal software error: .\EditorTemplates.cpp, line 698"
This appears while building my disc or .iso image just after reaching the "Analyzing Project" phase of the build progress.
This project is only 2 menus with 4 total timelines. One of the menus uses both motion background and audio.
HELP!!!!!!

Sorry -- I just noticed that there is a thread on this error elsewhere in the forum ( http://www.adobeforums.com/cgi-bin/webx/.3bbee891/21 )Somehow when I searched for this error that thread did not show up. I'm going to take a look at that thread and see if there is anything that will help.
Again, sorry for posting the same topic twice.
EDIT....
OK, having read through the other thread, I feel that it is my duty to summarize the apparent fix here. It seems that there could be one of two problems, which are discussed by two posters:
1. "The issue was that instead of using return to last menu which is for use in a series of menus, instead I should specify the menu I want to return to. The summary is: make sure you're only giving one choice for an end action and don't use an override, and make sure to specify which menu even if there is only one when you return to a menu. When I did this it worked like a charm."...
"'Return to Last Menu' End action for a timeline is the culprit. Don't Use it. "
or
2. "I hit this problem today and found taking out the Return to last menu did not help a bit. I found that *deleting the chapter playlist, then recreating it* (The same by all I could tell). Would eliminate the problem."
Interestingly, I know that I have both of these (i. e. a playlist and the 'return to last menu' End action) in my project. I will test these fixes out and report back when I have a moment...

When I try to burn a DVD in Premiere Elements 12 I get an Internal software error%0, line %

When I try to burn a DVD in Premiere Elements 12, I get an Internal software error %0, line %1. This is the first time that I have tried to use this program.

As suggested in the original reply in January, you will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Receive "Fatal Internal Error: Linker.cpp, line 1926 when run executable.

Hi, I use invoke node to call multiple subvi.vit, it work fine under .vi but when run under an executable I receive this error:
Fatal Internal Error: 'linker.cpp", line 1926
LabVIEW Version 7.0 You will lose any unsaved work. For more assistance in resolving this problem, please relaunch LabVIEW, or contact National Instruments.
Any suggestion will be very appreciated

Hi David,
What you are seeing is a known issue when calling LabVIEW 7.0 VITs from
an executable or DLL if the VITs include any Express VIs. It can happen if you
try to load
multiple instances of that template VI using VI Server.
There are a couple of workarounds for this issue:
Take
all the express VIs that are inside the template VI and turn them into
static subVIs. You can do this by right-clicking on the express VI and
selecting "Open Front Panel"; then save the express VI as a normal
subVI.
Build the entire application into a single executable, which will force all of the express VIs to get compiled as static subVIs.
Don't use the runtime engine at all and always run your application in development mode.
Let me know if the workarounds fix your issue, thanks.
Good luck!
- Philip Courtois, Thinkbot Solutions

Internal software error cpp, line 214 - creating subtitles failed / please help

Hello,
it a pretty toutgh expierience trying to create my first dvd with Adobe,
I have to hand it over this Friday, in some 12 hours,
and there is another issue I have to cope with:
1. I have the project ready, I check for errors and there are no.
2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.
3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed. And creating of thesee subtitles was the only reason I started using Adobe Premiere Pro and Encore
Could you please help me, I am going slightly crazy with it. How can I resolve this issue. I tried to look at the forum, but did not find the solution. Neither @ google.
Best regards,
Michal

Thanks a lot Stan !
I did two timelines, since I wanted to give the possibility to listen to the music track, without watching the movie. No idea if this could be done in one timeline (I am just starting my Adobe adventure .
Coming to the point, I fixed it. Here is how:
1. While building DVD the message was: Internal software error. File Spec: cpp, line 214. and creating subtitles failed.
2. I tried to make really big spaces between subtitles, as well as change the fonts, the kerings, etc. - to no avail.
3. I deleted all the subtitle text (marking it with the mouse and pressing delete), but leaving all the subtitle tracks, since I did not want to link them all again to the subtitle menu buttons.
4. For each subtitle track I imported the subtitle text once again.
And it worked! So simple if one already knows how to do it.
Thanks for help anyway, you and others at this forum helped me a lot during the whole project (missing Encore library, baddriver.txt to mention the most critical issues).
Best regards,
Michal

Internal Software Error: .\AVTreeNode.cpp, line 25 when saving a project

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