Internal Software Error during burn to DVD in Premier Element 9

During a burn to DVD in Premier Element 9 I encountered an internal software error (.\Vobulator\BlockPlanner\BlockPlanner.cpp line 215). What does this mean? What is the solution?

You'll be better served by posting your question in the dedicated Premiere Elements forum:
http://forums.adobe.com/community/premiere_elements?view=discussions
Ken

Similar Messages

Importing Uncompressed AVI Caused PGC Internal Software Error During Burn

When I export from PPro using uncompressed AVI and import that into Encore, the DVD burn blows up with a PGC internal software error. Somebody told me to export from PPro using DV-AVI instead of uncompressed, and that should fix things. Since that's going to take a day or so (this is a big/77 minute project) to export/import/transcode, I'd like to know why Encore doesn't like uncompressed AVI, and what's the difference between uncompressed AVI and DV-AVI? The DVD project passes validation without error, imports the assets without a problem, and the preview works fine for the entire show. Yet the build/burn fails!

Trenton,
Rather than uncompressed, you could try a lossless codec like
Lagarith
or
version 2.1.1 of HuffYUV
. Try Lagarith first if you want to experiment; HuffYUV can sometimes throw Encore for a loop if the clip length is longer than about 10 - 12 minutes.
That said, I have to agree with Harm - the MainConcept DV codec used in Premiere Pro is so good that a single generation loss from recompression for DV source footage (and that only for altered frames) is trivial and will not be noticed by your audience. It probably won't even be noticed by you unless you spend hours comparing individual frames. And who has time to do that? :)
-Jeff

Internal Software Error while Burning to DVD Disc

I am using PE3 and during the latter part of the burn, the process stopped and the following error message was displayed.
.\Vobulator\Block Planner\Block Planner.cpp.line215
Had no trouble the first time. Have tried burning to both +R and -R. Would appreciate any help, as I don't understand this message, or what I can do about it. Thanks

I assume that you are using Encore CS4 for this Project. Is that correct?
Now, let's look at your SlideShows. Is there any chance that the Audio is longer than the Video (the slides and their Duration), by even one Audio Unit? If so, then extend the Duration of the Video by a tiny amount. I do my SlideShows in PrPro, and always have about 2-3 Frames more Video, than Audio. I find Encore's SlideShow feature to be rudimentary at best. Also, make sure that your still images have been resized to the Project's Frame Size, outside of Encore. This would be true if you were doing SlideShows in PrPro too.
Last thing, Encore can have issues with MPEG Audio. This can either be in muxed AV files, or Audio streams, like MP3. In general terms, MPEG is not even an optional Audio stream for DVD-Video. In PAL-land, it is "optional," but that is falling out of favor. The exception is the DD AC3 Audio stream, but it is unique. If I had MP3's, I would convert to PCM/WAV 48KHz 16-bit outside of Encore, and NOT use anything MP3. If I am doing the Transcoding in PrPro, prior to Import into Encore, I always do so as elemental/elementary streams, i.e. one Audio-only and one Video-only file. I then Import the Video-only file as a Timeline, and the Audio-only file as an Asset. Once into Encore, I just drag the Audio-only file to the appropriate Timeline, where it snaps into place.
Oh, one more thing: ganging Assets on the same Timeline can be problematic, and for some of the things mentioned above, like slightly longer Audio, than Video, plus gaps. I always have one Video Asset per Timeline, and then use Play Lists for my navigation.
Good luck, and hope that this helps.
Hunt
PS - if this is related to Encore, there is a great forum for that program, with some excellent subscribers, like Jeff Bellune and Neil Wilkes. You can get some very good and specific responses from them. Here is the Encore Forum link - see you there.

PGC Internal Software Error During DVD Build

After weeks of editing my 77-minute feature and days of DVD authoring effort, it's more than a bummer to see this appear during the final DVD build process:
PGC "Analysis" has an error at 47:21:29 internal software error %0 line . . . PGC Info; name=Analysis, ref FPGE time 47:21:29.
I verified the project before the build and there were no errors/warnings. I tried several times and get the same error at the same spot; I tried creating an image and the same error takes place at the same spot. I previewed the entire thing in Encore and everything plays/sounds great. All the footage/sound was imported as two large, uncompressed DVI files exported from PPro 2.0. The video is 16:9, 24p. Most of the sound came straight from the source video feed, except for two WAV files containing theme music.
What can I do to get this production finished-- of course, I am behind schedule...

So, finally I've found the source of the problem and a workaround!
First the source:
when Encore has to transcode a video it must corrupt the file, because it's the transcoded file that causes the problem, I tried this by importing a transcoded file into Encore 1.5 there it came with the same error.
Now the workaround, ok maybe it isn't quite a workaround but it's a way to go:
What I did was: I built my project new in Encore 1.5, because Encore 2.0 has a problem importing the videos by me, but if you would just import the videos in 1.5 and let 1.5 transcode them so that all of them would fit on a DVD you should be able to import the transcoded files in CS3 and it should work, no guarantee.
Other possibility: try opening your project in encore 2.0 and re import your videos there and let 2.0 do all of the transcoding, that might work too!
But for certain: don't let encore CS3 do all the transcoding!
I'm working with PAL files I don't know if it will be the same by NTSC, but it's worth a try!
If anybody feels like reproducing the bug, here is the way to do it:
Make a project in Encore CS3 and import Videos encoded by premiere as MPG2-DVD (I think: .m2v .wav) and set the transcoding options to automatic, encore should have to transcode the files. Then let encore make the DVD, at some point you should get that nice PGC error!

Adobe Premiere 13- internal software error during disc burn

Hello,
I have a MacBookPro, 10.9.3 2.66 GHz 8gb
I am using Adobe Premiere 13 to burn a Elementary School Memory DVD.
I finished the creative portion of my dvd project, rendered the project and then burned a dvd successfully. Upon playing it, realized I made a creative error in my menu (Thumbnail photos didn't match the titles), so I fixed my markers and solved that problem. I did not re render the project and went straight to Burn another DVD. At 98% completion I got the following error.
internal software error /DVA/premiere/elements/molecules/pre12/pre-mediacoreCS7/E
Do you think the cause for the error due to my failure to RE Render the project? Any ideas?I am a newbie to Premiere.
Thank you,
Jean

First, see if you are able to burn your DVD files to a folder on your hard drive rather than directly to a disc.

My computer shuts down with an "unrepairable hardware problem" when burning a DVD with Premier Elements 10

What causes my computer to shut down with a hardware problem while burning a video to DVD from Premier Elements 10?

air traffic controller
What computer operating system is your Premiere Elements 10 running on?
If not asked before, what video card/graphics card does your computer use? NVIDIA GeForce? If so, please read Announcement at top of this forum describing the Premiere Elements 10 NVIDIA GeForce issue and related how to solution information.
Please review the Adobe document dealing with troubleshooting burn to disc issues
http://helpx.adobe.com/premiere-elements/kb/troubleshoot-system-errors-freezes-burning.htm l
After that, we can decide what next if necessary.
If any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

How to burn a DVD in Premier Elements 13 without a theme?

In the other Premier Elements you were able to take your project and burn straight to a DVD without applying a theme. I am not finding that option in 13. What am I missing?

JimESmythe
Thanks for the reply.
Assuming, Premiere Elements 13 is on Windows 7, 8, or 8.1 64 bit.
When you go to Publish+Share, the instant that you click on Disc, you should see a pop up message relating to
whether or not you want to proceed with disc menus. Have you seen that message at all?
I am demo'ing this with Premiere Elements 12/12.1 at this time. But it should be the same for version 13.
I do not have 13 at this time to road test.
What happens when you go from the Expert workspace/Edit area to Publish+Share/ and click on Disc?
If all you ever see is the Movie Menu customization area with a theme, then click Reset, Done, and then go
to Publish+Share and click Disc to get the pop to which you respond No.
If that does not work, then delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder
in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. And, if necessary, you delete the
whole 13.0 Folder in which it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives
active so that you can see the complete path cited.
Please review the above and then we can discuss this further.
Thank you.
ATR

Burning a DVD from Premier Elements 8

I have recently been making my first video using Adobe Premier Elements 8 and am now ready to burn it to a DVD. A message appears directing me to go to www.adobe.com/go/premiereel encoder and type in a 50 character authorization code to receive an unlock code. This computer is never connected to the internet. I've contacted Adobe and they've suggested this forum for a solution. So here I am again (I tried yesterday). Can anyone out there help a low-tech guy in a high-tech world?

16paul
Let us not give up yet. I am not an Adobe employee, just a Premiere Elements user like yourself with at lot of troubleshooting curiosity.
1. Did you read the thread of tcmusic
http://www.elementsvillage.com/forums/showthread.php?t=76803
that I mentioned in your duplicate thread.
2. This is what I would like you to do if nothing else is working to solve the problem:
a. If the Deactivate option is active under Premiere Elements 8.0/8.0.1 Help Menu in the workspace, then go Help Menu/Deactivate. Close Premiere Elements.
b. Uninstall the Premiere Elements via the typical Control Panel route.
c. Get your computer connected to the Internet for now.
d. Reinstall Premiere Elements 8 and then the Premiere Elements 8.0.1 Update.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4653
You can download and install this update with Premiere Elements 8.0 closed.
e. Open Premiere Elements 8.0/8.0.1, new project, and try for the burn to DVD and let us know the outcome.
(After you install the 8.0.1 Update, there is no 8.0.1 noted in the screens. Just watch for the message at the end of the install that the 8.0.1 Update has been successfully installed. Besides that message, a good sign that the 8.0.1 Update has been installed is finding a disabled automatic Background Rendering option under Edit Menu/Preferences/General.
We will be watching for your results. By the way, how did you get the program installed previously without having an Internet connection?
Thanks.
ATR

Quality problems when burning a dvd with Premier Elements 11

I purchased a while ago, but just recently installed Premier Elements 11. I previously had 9 and 10. 11 was great until I burned to a disc. The quality is very substandard. Have you come up with a fix for this? I have read many other complaints about the quality of burning.
Until I can get a fix, I have uninstalled 11 and gone back to version 10.

Irene
Thanks for reporting on your results. Much appreciated.
Do you have the opportunity to record 1080p instead of 1080i? If so, we would be interested in the results. But, for now, just some miscellaneous comments.
1. What are you using to apply the pan and zoom effect?
Pan and Zoom Tool
Keyframing of the Motion Position property for Pan and Motion Scale property for Zoom
Presets under fx Effect/Presets for pan or zoom.
Are you applying the same pan and zoom effect to each of the photos?
If so (an not using the Pan and Zoom Tool),
Pan and zoom one photo, then copy/paste effects and adjustments for a group selection of the rest.
If using the Pan and Zoom Tool, then consider
ATR Premiere Elements Troubleshooting: PE11: Pan & Zoom Tool, More Than One Photo at a Time
This is acceptable for a few photos, but the increased duration that it will add to the Timeline content may make it prohibitive.
We are not Adobe here. Rather user to user. We are all visitors here. But, please let me know if you have any additional questions or
need clarification on anything that I have written.
Best wishes
ATR

Burn DVD with Premier Elements 12

When I try to burn a DVD with Premier Elements 12 it gets stuck at 5%. I cannot cancel it. It just keep running. It was working before, but has not worked the last 3 times I tried it.
.

Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html
Set your DVD output to a folder on your hard drive and then use the FREE Imgburn to write the folder to disc (send the author a PayPal donation if you like his program)
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons

When I try to burn a DVD in Premiere Elements 12 I get an Internal software error%0, line %

When I try to burn a DVD in Premiere Elements 12, I get an Internal software error %0, line %1. This is the first time that I have tried to use this program.

As suggested in the original reply in January, you will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401 when burning DVD with sl

I am burning a DVD that has 10 slideshows. Each slideshow is treated as a chapter. I have burned DVDs in the past using this method with no problems. Now, with this project I get the following.
internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401

This error came up again (the first time i had to rebuild), and i figured out that it had to do with a clip i had in a timeline that needed trimming, and would not butt up cleanly to the preceeding clip. i am assuming that the chapter point i inserted did not fall on a GOP, and generated this error.
when i took that clip out of the timeline and put it in it's own seperate timeline, the disc burned with no problem.
hope this help someone else skip the frustration i had.

"Internal Software error: %0, line%1" when burning to DVD

I recently upgraded my Premiere Elements 8 to 10 on my Dell laptop running vista. I have a 24 minute slide show with some video clips in it and a menu. I can output to avi, etc but cannot burng a DVD. Everything looks normal until it gets to 99% of the burn then I get the error "internal software error: %0, line%1" and my DVD is ejcted and I have to cancel out of the burn process. I've read various other similar problems on here but with slightly different error messages. I've tried outputting an avi file, importing it and burning to DVD from that but get the same error message. Any ideas?

duuneistein
I do not work for Adobe, nor am I affiliated with it in any way. No relatives there either. I come with no bias in my remarks to follow.
I have Premiere Elements 11 on Windows 7 and 8.1 64 bit and decided to take a look at what you feel is a bug in Premiere Elements 11 when it comes to burn to disc DVD-VIDEO on DVD using MPEG2 and .mp4 source files.
I took 1920 x 1080 @ 29.97 progressive frames per second (AVCHD.mp4) and 1920 x 1080 @ 29.97 interlaced frames per second (MPEG2.m2t) into a Premiere Elements 11 NTSC/DSLR/1080p/DSLR 1080p30 project, added menus, and did a burn to disc NTSC DVD-VIDEO Widescreen on DVD-RW disc. The total duration of the Timeline was 5 minutes. And the burn dialog presented with
Space Required 375 MB and Bitrate of 8.00 Mbps.
I used Premiere Elements 11 on Windows 7 Professional SP1 64 bit for the above test. That computer has 8 GB of RAM installed and has about 900 GB of free hard drive space. The computer used an internal LG Blu-ray DVD burner for the burn to.
I have never run into this "error internal software error: %0, line%1" in any version of Premiere Elements on Windows XP 32 bit or Windows 7, 8, or 8.1 64 bit in the past or tonight when I did this test.
Whatever you are encountering I cannot confirm the built in existence of a Premiere Elements 11 bug in this regard. This would suggest to me that you should consider looking outside of Premiere Elements software as the cause target. If you would like me to cross check those MPEG2 and .mp4 sources that were involved in this error "internal software error: %0, line%1", I would be glad to do that for you if you send sample via a Dropbox link posted in your thread.
But I suspect the answers are in the Windows Vista on which you are running Premiere Elements 11 or perhaps on some incompatibility or resource considerations between Windows Vista and Premiere Elements 11 (for that matter any version beyond your Premiere Elements 3.0/3.0.2). Unfortunately I do not have Windows Vista to incorporate into the testing. Do you have access to a Windows 7 or 8 computer?
ATR

Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

Any one know what causes this and where I should start looking?

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal Software Error While Building DVD

After running a "Check Project" with no errors, when I go to "Build Project" the progress bar progresses through ordering all of the audio and video for the DVD, and then when it starts to burn the content, I get the following error:
"internal software error: /Lassi/Main/XcodeProjects/AuthorCore/../../Sonic/DVDCreator/FormatLib/Vobulator/TitlePlan ner/CGOPGrouper.cpp, line 410"
Anyone...please!? Thank you.

If you have CS4, there is an update you need to do
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also... some things that are legal in Windows cause problems
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

Internal Software Error during burn to DVD in Premier Element 9

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