Internal software error: .\Vobulator\BlockPlanner\BlockPlanner.cpp, line 217

What is this about?

I also got the "Internal Software Error...Vobulator...Line 17" error in Encore CS6. One of my timelines had diagonal gray bars for the last 50 or so seconds and the culprit was the chapter marker I had placed within that (apparently) forbidden zone. Once I removed the errant marker (who needed that one anyway?) the error messgage disappeared.
For the record, I had eliminated everything in the but the First Play video (in other words the Main Menu, two timelines and a playlist did not appear in the Flow Chart) and I still got the error message. I tried renaming the timelines, using underscores instead of spaces, etc.
I also tried running Encore as an Administrator - didn't work.
Removing the chapter marker in the greyed out area at the end of a video clip was the only solution that worked.
Now if I could only figure out why the end of that clip - and only that one clip - was grayed out...

Similar Messages

"internal software error:\Vobulator\TitlePlanner\CGOPGrouper.cpp line 410

I have a sequence, one of 3, in Eudora. This sequence has 5 menus, with 6 buttons on 4 menus and 2 on the 5th. The buttons refer to Chapter points and when finished playing the screen reverts back to the menu the button is on.
Everythig looks good and the preview plays will, both the All Play and Chapters. The Check Project does show two orphan time lines which I can't figure out but shouldn't affect the Build.
However when I try to Build, either to DVD or to Folder, I get the following error message:
"internal software error:\Vobulator\TitlePlanner\CGOPGrouper.cpp, line 145"
I have no idea what this error message is trying to say. But the Build ends there.
If anyone can help me with this most frustrating problem I will be most obliged.
My machine:
OS Name
--Microsoft Windows 7 Home Premium
Version--
6.1.7601 Service Pack 1 Build 7601
System-- Type
x64-based PC
Processor--
Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 3060 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM)
24.0 GB
Total Physical Memory
16.0 GB

One of the less common of the vobulator type errors.
Based on limited info, I would check/consider the following:
Because this is unusual and because you have orphan timelines, I would not worry about trying to idenify a single cause, and I would move to "do over" quickly.
I assume you are using Encore CS6.
Make sure you are "running as admnistrator."
Do not put multiple videos on one timeline.
Do not have any gaps in your videos (e.g. in Premiere).
If you are using dynamic link from Premiere, don't.
It might help for you to post a screenshot of your flowchart.
Are you using overrides? If so, it is much harder for you to get an error free project.
This is the only adobe Encore forum thread I found, and there were no others elsewhere on the web.
http://forums.adobe.com/message/3155616#3155616

Internal software error:..\avParser.ccp, line 736

I am trying to open an Encore file but when is loading, it shows this message:
internal software error:..\avParser.ccp, line 736
AND....
another.ncr file shows this one
R 6025
pure virtual function call
Somebody can help me?
Thank you!
Danny

For the Runtime Error, this Adobe KB Article might give you some fixes, or at least clues.
I agree that these are system errors. If the KB article does not help, I'd try a Repair Install of Encore. This should fix, add, or replace missing, corrupted or broken .dlls and any other problem files.
Good luck,
Hunt

Internal software error cpp, line 214 - creating subtitles failed / please help

Hello,
it a pretty toutgh expierience trying to create my first dvd with Adobe,
I have to hand it over this Friday, in some 12 hours,
and there is another issue I have to cope with:
1. I have the project ready, I check for errors and there are no.
2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.
3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed. And creating of thesee subtitles was the only reason I started using Adobe Premiere Pro and Encore
Could you please help me, I am going slightly crazy with it. How can I resolve this issue. I tried to look at the forum, but did not find the solution. Neither @ google.
Best regards,
Michal

Thanks a lot Stan !
I did two timelines, since I wanted to give the possibility to listen to the music track, without watching the movie. No idea if this could be done in one timeline (I am just starting my Adobe adventure .
Coming to the point, I fixed it. Here is how:
1. While building DVD the message was: Internal software error. File Spec: cpp, line 214. and creating subtitles failed.
2. I tried to make really big spaces between subtitles, as well as change the fonts, the kerings, etc. - to no avail.
3. I deleted all the subtitle text (marking it with the mouse and pressing delete), but leaving all the subtitle tracks, since I did not want to link them all again to the subtitle menu buttons.
4. For each subtitle track I imported the subtitle text once again.
And it worked! So simple if one already knows how to do it.
Thanks for help anyway, you and others at this forum helped me a lot during the whole project (missing Encore library, baddriver.txt to mention the most critical issues).
Best regards,
Michal

Internal software error realted to gaps in timeline?

HEllo all,
I am new to the forum but look here for great information from smart ADobe useres.
I have a project in Encore which is a 3 hour Dance recital. IT is broken up into chapters (per act) so there are a total of 55 chapters. I just sucessfully built and burned this DVD the other night but now I am getting the internal software error, vobulator line 217. Now I have combed through the forums and have tried jut about every possible suggestion with no help. I do have gaps in my timeline. This is because the audio and video clips become out of sync if I just line them up one after each other in the timeline. By the end of the project it came out to be a 5 second sync issue which is totally unacceptable. As a test I deleted all the gaps and the DVD burnt fine BUT now the clips are all out of sync. So for me that infamous error was related to the gaps in my timeline but now I have an even bigger problem...
For some reason, the audio and video become out of sync after it hits the Encore timeline. I have tried to adjust the in and out points for each audio and video but Encore keeps reverting back to what it did.
For example.
Video clip A has an inpoint time of 3;03;27;06 while Audio clip A has the same inpoint time. HOWEVER Video clip A has an outpoint time of 03;16;29;08 while audio clip A has an out point time of 03;16;29;10. If you zoom in all the way you can see the audio clip being longer than the video. I tried to manually set the oupoints to mtch but they keep reverting back to the orignal out of sync outpoints.
MY solution was to move the video and audio clips over so that I can both match them up...but this creates a small gap..which gives me that vobulator error...
I am totally frustrated with this. I have a huge project past due now and about 400 customers who paid that are waiting for the DVD. Any suggestions on either the Vobulator error or how to fix the out of sync audio and video clips?!?!
here are my project specs
1 timeline
55 clips with none shorter than 1 minute
8 static menus
chapter marker for each clip
clips were exported from Premiere CS4 as MPEG DVD2 which split the audio and video into m2v and wav files for me. Sorry reencoding through Premiere is not an option because it took me almost a week to encode the 55 clips...
here is my system specs
Intel Quad Core 2.66GHZ
EVGA NFORCE 780I 775 MOTHERBOARD
4Gigs RAM
2 500GB SATA Drives set up in a RAID
EVGA NVIDIA 9800Gx2 1GB
Please someone help me...if u ned more details just ask
Thanks all
Ed Saldana

Hi Ed,
Just to clarify: you added 55 MPEG2 assets to a single Encore timeline, correct?
First, do a Save As and give your project name an incremented version number like "MyProject_01" (for safety's sake).
In the new project, delete the one big timeline and put each clip in its own timeline. If you need a "Play All" function, then add all of the timelines to a standard Playlist. The downside is that there will be a slight pause between timelines during playback. The length of the pause will depend on the DVD player and how far apart (physically) the timelines are on the disc.
If the pause between timelines is unacceptable, then you'll need to examine the audio in your Pr project: is the sync OK in Pr? What types of audio assets were used in Pr? If the audio is longer than the video in Pr, then you can fix that and re-export just the audio portions (giving them unique file names - don't overwrite the old files). If the audio in Pr matches perfectly, but you used compressed audio like .mp3 files, then that could be a cause for the mismatch between audio and video length after export. I'm not sure that can be fixed easily.
Regardless of the path you choose, it's probably a good idea to clean the media cache database (Edit | Preferences | Media) after you make all of your changes and before you build the project.
-Jeff

Slide Show ERROR, Internal software\Vobulator\BlockPlanner\.cpp Line 217

I'm putting together a slide show DVD. There are a total of 7 slide shows containing 480 pictures. All pictures are jpg's about 1000X1600 pixels and 500KB-700KB each. I have 3 menus for navigation. Not all of the chapter menu buttons point to a "slide show", some of them point to a picture inside certain slide shows according to my client's requests. (example, slide show 1 contains 70 pictures. Chapter 1 points to "slide show 1" Chapter 2 points to "slide show 1 photo 50"). All slide shows are linked so that when the first slide show is over, it will automatically "end action" to the next slide show etc... All my settings are typical. NTSC 4:3 SD 720X480 progressive.
There are NO video files in my DVD at all. No timelines at all. No audio at all.
The Symptoms/problem that I'm getting is this, when I try to Preview my DVD and ALSO when I try to build my DVD, the build will go through and "build the slide shows" then after it does that, this will come up
I've read some of the previous posts (one of them is in French for cryin out loud. Had to use Bing translator and it sounds all weird). What I can gather is this,
Re: internal software error: .\Vobulator\BlockPlanner\BlockPlanner.cpp, line 217
I found out it was due to selecting an image file as the video layer
in a menu, causes the error everytime. I just paste the image in with
'edit in photoshop' instead now. But thanks."
Another person said just about the same thing... The only problem is, I have no idea what this means. I don't know what it means to "select an image file as the video layer in a menu..."
Hardware/software is as follows:
custom build:
i5 processor (4 core) 2.6ghz
8 GB RAM 1333MHz
300GB C: drive (2X150 GB 10K RPM Raptors)
1.2TB D: drive (2X7,200 RPM 640GB WD's)
Burner is LG Super multi
secondary burner is Sony Commercial Blu-Ray burner
Video card is Saphire Build (Radeon 5450 PCI-E 16X)
Windows 7 X64 Pro
All Adobe is CS5 Production package.
If I'm leaving anything out, please let me know.
HELP! and Thanks. I'd really love to fix this without rebuilding the whole DVD. Take long time.
TEX

You really gain nothing by posting the same thing twice... http://forums.adobe.com/thread/971701

Internal software error:. \ Vobulator \ block Planner \ BlockPlanner.cpp, line 217

bnjr a tous,
j'ai un big probleme.
l'eureur "internal software error:. \ Vobulator \ block Planner \ BlockPlanner.cpp, line 217"
s'affiche a la derniere etape, c-à-d quant il faut copier sur dvd.
tout aide sera la bien venu.
merci
- NTSC
- plusieurs menus avec animation
- QUELQUE VIDEOS, montage fait avec premier pro
- windows 7

J'ai le même problème, pourtant lorsque je fait une simulation le prog n'affiche aucun problème. J'ai importé ma séquence depuis première pro, j'ai rendu le diaporama. Quand je lance la génération il bug sur la line 217 nommé plus haut. J'ai fait un export du film en h.264 puis tenté de l'utiliser sur la time line mais ça bug aussi l'image reste figée. J'ai lu les conseils mais je comprends pas bien "enlever les marqueurs de chapitres à la fin des timelines". J'ai un menu, un diaporama et un sous menu avec 20 chapitre et j'utilise 4,44Go de l'espace DVD. J'attends de vos nouvelles car là je sais plus quoi faire du tout à part acheter un mac et monter sous final cut

Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

Any one know what causes this and where I should start looking?

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal Software Error:.\Vobulator\Titleplaner\CVOBUPlanner.cpp,Line 331

I am very frustrated...
I am using Encore CS3 on a relatively fast system with 2g of ram. I have successfully burned disc using Encore CS3 but it is a crap-shoot. Sometimes it works and half of the time I get this:
Internal Software Error:.\Vobulator\Titleplaner\CVOBUPlanner.cpp,Line 331
I am trying to burn a simple disc - nothing crazy. A static menu with three chapters linked to 3 points on a 1hour and 45minute avi file in the timeline. I organize it check the project and everything is fine. I start the build and it begins to transcode - everthing is still good. After the transcode it begins to organize the disc or something - and that is when I get the error message.
I click OK on the dialog box and notice that the video in the timeline is now only 5 frames long and the audio is still there. (I thought the video had totally dissapeared but when I zoomed in for a closer look I realized it had ben reduced from almost 2 hours to 5 frames.) I look to the project window and it shows that the AVI has been transoded and it shows that time of the transoded file is normal length.... I am lost.
Anyone have any ideas?
Mat Cain

Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/
Also, for Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

Internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401 when burning DVD with sl

I am burning a DVD that has 10 slideshows. Each slideshow is treated as a chapter. I have burned DVDs in the past using this method with no problems. Now, with this project I get the following.
internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401

This error came up again (the first time i had to rebuild), and i figured out that it had to do with a clip i had in a timeline that needed trimming, and would not butt up cleanly to the preceeding clip. i am assuming that the chapter point i inserted did not fall on a GOP, and generated this error.
when i took that clip out of the timeline and put it in it's own seperate timeline, the disc burned with no problem.
hope this help someone else skip the frustration i had.

Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530

I am trying to make a movie and burn it to a disk for school but I keep getting that error (Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530) It occures after about 5 or 10 minutes of transcoding. The original file was a mkv file format with a dts audio and a avs video track.
Here is the detail of the video.
Format                           : Matroska
Format version                   : Version 2
File size                        : 6.56 GiB
Duration                         : 2h 10mn
Overall bit rate                 : 7 197 Kbps
Encoded date                     : UTC 2011-10-26 03:46:55
Writing application              : mkvmerge v4.8.0 ('I Got The...') built on May 24 2011 03:12:58
Writing library                  : libebml v1.2.0 + libmatroska v1.1.0
Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : [email protected]
Format settings, CABAC           : Yes
Format settings, ReFrames        : 5 frames
Muxing mode                      : Header stripping
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 2h 10mn
Bit rate                         : 5 689 Kbps
Width                            : 1 280 pixels
Height                           : 528 pixels
Display aspect ratio             : 2.40:1
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.351
Stream size                      : 5.05 GiB (77%)
Writing library                  : x264 core 119 r2106 07efeb4
Encoding settings                : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=5689 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                         : English
Audio
ID                               : 2
Format                           : DTS
Format/Info                      : Digital Theater Systems
Muxing mode                      : Header stripping
Codec ID                         : A_DTS
Duration                         : 2h 10mn
Bit rate mode                    : Constant
Bit rate                         : 1 510 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 24 bits
Compression mode                 : Lossy
Stream size                      : 1.38 GiB (21%)
Language                         : English
Knowing that Encore does not support mkv I demuxed the mkv taking out the video track into a .h264 file using mkvextract. I then muxed it into a mp4 without the audio using mp4box then dragged it into encore without any problems. For the audio, I just demuxed it out into a dts and dragged that in as well. I then created a new timeline and dragged each peice of media into there corresponding sections on the time line. I tried to play the video but there was no audio. I treid to import the dts and got a warning saying something like, "DTS is supported in this version of Encore (CS5) but just not in preview. When I burn it to the disk there will be no problems" So I just went ahead and tried to build the video into a dvd folder for a dual layer disk.
The setting I have for the DVD is default except I changed the bitrate to 9.4mbps. That's the only thing I changed. (I used NTSC)
I played the audio using an external player to see if it plays and it did. When I check to see if there is any problems with the build it only says something about start remote and end action. I have never set them before so I don't think that should matter.
I have Encore installed on my secondary drive (Not C: which is windows) and I treid to create the DVD Folder on that drive. When I got this problem I just thought it was that it could not create the files on the drive because the program isn't running off that drive which it should be, I treid to create the DVD Folder on the C: drive and I still revieve the same error.
Does anyone know how I can get past this? I need this to be done by tomorrow for school in the morning.

Hi Stan and thank you for your concern, I was (I am) getting that in a timeline. and also a kind of general error when I was trying to build ether a folder or an image. I had made a copie of the project for me to delete all menus I also change all "end actions" who were on "stop" configuration but still my problem was there. In this project in encore two things I did witch may be the coz ot the problem?
-first when changing the menu styls and edition with Ps (maybe I did some thing wrong there?) and
-second when changing throught encore the markers on my principal time line witch maybe a did in a wrong way.
whatsoever thank you and sorry that I took a long time to answer, regarding my english writting you allready undertand that it is not my language. In addition I'm not a professional in editing but I'm still learning. I think it will be quiker for me to do the project again till the start on encore even if for me it wood be good for to know where the problem came from for me not to do it again.
Thanks a lot best regard
Fabian

CS3 Encore: internal software error CGOPGrouper.cpp line 401

Start to build and get to "Planning navigation for movie" and this error occurs:
internal software error: .\Vobulator\TitlePlanner\CGOPGrouper.cpp line 401
I've done pref->media->cleaning database but it does not help.
I have 18 chapters in this timeline. Removing the last timeline seems to solve the problem.
Is this a known bug?
Thanks!

I have another project which has 24 chapters. The menu has 15 button linked to chapter markers. It builds fine.
The problematic one has a menu with 18 buttons.
Could this be the problem?

Internal software error: .\PGCStreamInfo.cpp, line 1413

Im designing a DVD teaching project within Encore DVD 2.0.0.48678 from the Creative Suite 2 Production Premium software system. The project is very large and complex. As of now there are only 2 separate timelines. 1st time line has 50 chapters. 2nd time line is not finished but currently has 15 chapters. Because its a teaching DVD, there are also chapter play list created for each individual chapter. I also have a countless number of menus and links to sub menus and additional video links from the chapter play list. All of my links are set and operational with all functions in the individual menus working properly. This is an ongoing project for 3 months now, with perfect results prior to today. I have used the "preview from here" function with no problems to test the links and verify the menu structures with flawless results for the past 3 months. Today I was giving a demo of my progress, when I selected the "preview from here" I received this new error message, "internal software error: .\PGCStreamInfo.cpp. line 1413". I have checked and rechecked links, buttons, playlists, chapters, end actions, timelines, basically everything I could imagine and have even tried a computer restore point from 5 days back, at this time still have not resolved this issue.
AMD Athlon 64 3000+
2.01 GHz 1.00 GB of RAM
Microsoft Windows XP Home Edition Version 2002 SP2
Gigabyte GeForce 7300 GT videocard
Thanks for any suggestion, if more info is needed to solve this, i can provide it.

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal Software Error: .\AVTreeNode.cpp, line 25 when saving a project

Hello,
I am trying to work with Encore DVD 2.0 on Windows XP professional (SP 2). Until now with every project I try to make I see new error messages, and my whole work consists of trying to find work arounds.
My actual project consists of five slide shows. They are all between 1 and 2,5 minutes. Except for one, that only consists of a black screen shown for 5 seconds.
I have a playlist that contains all slide shows. Between two of the longer slide shows I inserted the 5 second black screen. What I wanted to achieve with this technique is that I can easily change the "gap" between two slide shows by changing the duration of the black screen slide show once. Alternatively I could have added a black image as the last slide two each of the four slide shows, but then I would have to change the duration of that slide four times when I want to change the gap between the slide shows.
Anyway, I finally tried to create the project which resulted in the CVOBUPlanner.cpp error in line 331.
So I wanted to track down the problem by
- deleting some of the slide shows
- saving the project under another name
- trying to create that project
So first I deleted everything but the first slide show from the playlist. then I deleted all the slide shows but not the first one (and the 5 second black screen though I didn't use it here), from the project. Saved the project under another name and created it without an error.
Then I opened the original project again. Now I deleted everything but the first slide show and the 5 second black screen slide show. Again I deleted the slide shows, but not he first and the 5 second black screen.
I tried to save the project under another name, but now I received an internal software error: .\AVTreeNode.cpp, line 25.
After I restarted the application I was able to open the original movie, delete the slide shows and save the project under another name.
I still wanted to let you now because this is an error message that I have not seen before and didn't find here in this forum.
Regards,
Christian Kirchhoff

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal software error: .\filespec.cpp line 130

I have an encore project with multiple menus and videos that I finished after a year. We have been through two revisions and I have the final go ahead with 2 tweaks and I am done.
Problem is, I try to open my encore file and it states "internal software error: .\filespec.cpp line 130" can anyone please help me?
I do not want to start from scratch. I did a google search but did not come up with anything. I recently switched to windows x64 with a multicore system so I am going to take it home and try it on windows there. Any help would be appreciated.

Hi
I'm having the same problem, did you find any solution?

Internal software error: .\Vobulator\BlockPlanner\BlockPlanner.cpp, line 217

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