Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530

Question

I am trying to make a movie and burn it to a disk for school but I keep getting that error (Internal Software Error: .\Vobulator\MuxPlanner\AudioPackPlanner.cpp, Line 530)  It occures after about 5 or 10 minutes of transcoding.  The original file was a mkv file format with a dts audio and a avs video track.
Here is the detail of the video.
Format                           : Matroska
Format version                   : Version 2
File size                        : 6.56 GiB
Duration                         : 2h 10mn
Overall bit rate                 : 7 197 Kbps
Encoded date                     : UTC 2011-10-26 03:46:55
Writing application              : mkvmerge v4.8.0 ('I Got The...') built on May 24 2011 03:12:58
Writing library                  : libebml v1.2.0 + libmatroska v1.1.0
Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : [email protected]
Format settings, CABAC           : Yes
Format settings, ReFrames        : 5 frames
Muxing mode                      : Header stripping
Codec ID                         : V_MPEG4/ISO/AVC
Duration                         : 2h 10mn
Bit rate                         : 5 689 Kbps
Width                            : 1 280 pixels
Height                           : 528 pixels
Display aspect ratio             : 2.40:1
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.351
Stream size                      : 5.05 GiB (77%)
Writing library                  : x264 core 119 r2106 07efeb4
Encoding settings                : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=5689 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                         : English
Audio
ID                               : 2
Format                           : DTS
Format/Info                      : Digital Theater Systems
Muxing mode                      : Header stripping
Codec ID                         : A_DTS
Duration                         : 2h 10mn
Bit rate mode                    : Constant
Bit rate                         : 1 510 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Bit depth                        : 24 bits
Compression mode                 : Lossy
Stream size                      : 1.38 GiB (21%)
Language                         : English
Knowing that Encore does not support mkv I demuxed the mkv taking out the video track into a .h264 file using mkvextract.  I then muxed it into a mp4 without the audio using mp4box then dragged it into encore without any problems.  For the audio, I just demuxed it out into a dts and dragged that in as well.  I then created a new timeline and dragged each peice of media into there corresponding sections on the time line.  I tried to play the video but there was no audio.  I treid to import the dts and got a warning saying something like, "DTS is supported in this version of Encore (CS5) but just not in preview.  When I burn it to the disk there will be no problems"  So I just went ahead and tried to build the video into a dvd folder for a dual layer disk.
The setting I have for the DVD is default except I changed the bitrate to 9.4mbps.  That's the only thing I changed.  (I used NTSC)
I played the audio using an external player to see if it plays and it did.  When I check to see if there is any problems with the build it only says something about start remote and end action.  I have never set them before so I don't think that should matter.
I have Encore installed on my secondary drive (Not C: which is windows) and I treid to create the DVD Folder on that drive.  When I got this problem I just thought it was that it could not create the files on the drive because the program isn't running off that drive which it should be, I treid to create the DVD Folder on the C: drive and I still revieve the same error.
Does anyone know how I can get past this?  I need this to be done by tomorrow for school in the morning.

Answer 1

Hi Stan and thank you for your concern, I was (I am) getting that in a timeline. and also a kind of general error when I was trying to build ether a folder or an image. I had made a copie of the project for me to delete all menus I also  change all "end actions" who were on "stop" configuration but still my problem was there. In this project in encore two things I did witch may be the coz ot the problem?
-first when changing the menu styls and edition with Ps (maybe I did some thing wrong there?) and
-second when changing throught encore the markers on my principal time line witch maybe a did in a wrong way.
whatsoever thank you and sorry that I took a long time to answer, regarding my english writting you allready undertand that it is not my language. In addition I'm not a professional in editing but I'm still learning. I think it will be quiker for me to do the project again till the start on encore even if for me it wood be good for  to know where the problem came from for me not to do it again.
Thanks a lot best regard
Fabian