Internal software error when building DVD

I can't burn any DVDs using any format from any project. Every time I start the build, Encore begins to analyze the project and stops almost immediately with the following error message:
internal software error: .\EditorTemplates.cpp, line 698
Any help?

I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

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Internal Software Error While Building DVD

After running a "Check Project" with no errors, when I go to "Build Project" the progress bar progresses through ordering all of the audio and video for the DVD, and then when it starts to burn the content, I get the following error:
"internal software error: /Lassi/Main/XcodeProjects/AuthorCore/../../Sonic/DVDCreator/FormatLib/Vobulator/TitlePlan ner/CGOPGrouper.cpp, line 410"
Anyone...please!? Thank you.

If you have CS4, there is an update you need to do
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also... some things that are legal in Windows cause problems
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

500 internal server error when building Oracle CMS

when I try to set up the Oracle Demo cms based on ifs and I start the Dialog "_Menu for Site" I get this error:
500 Internal Server Error
The servlet named IfsDavServlet at the requested URL
http://nessie.netlogistics.wapme-systems.de/ifs/webui/jsps/SiteMenu.jsp
reported this exception: sun/tools/javac/Main. Please report this to the administrator of the web server.
java.lang.NoClassDefFoundError: sun/tools/javac/Main at oracle.jsp.app.JspJavacCompiler.compile(Compiled Code) at oracle.jsp.app.JspAppLoader.reloadPage(Compiled Code) at oracle.jsp.app.JspAppLoader.loadPage(Compiled Code) at oracle.jsp.app.JspAppLoader.getPage(Compiled Code) at oracle.jsp.app.JspApplication.dispatchRequest(Compiled Code) at oracle.jsp.JspServlet.doDispatch(Compiled Code) at oracle.jsp.JspServlet.internalService(Compiled Code) at oracle.ifs.protocols.dav.impl.IfsDavServlet.processJsp(Compiled Code) at oracle.ifs.protocols.dav.impl.IfsDavServlet.doGet(Compiled Code) at oracle.ifs.protocols.dav.DavServlet.processRequest(Compiled Code) at oracle.ifs.protocols.dav.DavServlet.service(Compiled Code) at oracle.ifs.protocols.dav.impl.IfsDavServlet.service(Compiled Code) at javax.servlet.http.HttpServlet.service(Compiled Code) at com.sun.server.ServletState.callService(Compiled Code) at com.sun.server.ServletManager.callServletService(Compiled Code) at com.sun.server.ProcessingState.invokeTargetServlet(Compiled Code) at com.sun.server.http.HttpProcessingState.execute(Compiled Code) at com.sun.server.http.stages.Runner.process(Compiled Code) at com.sun.server.ProcessingSupport.process(Compiled Code) at com.sun.server.Service.process(Compiled Code) at com.sun.server.http.HttpServiceHandler.handleRequest(Compiled Code) at com.sun.server.http.HttpServiceHandler.handleRequest(Compiled Code) at com.sun.server.HandlerThread.run(Compiled Code)
You can read the docs at: http://otn.oracle.com/sample_code/products/ifs/htdocs/ifscms/usr/usrhome.html#BuildingESite
I don't know what to do here, hope that somebody can help me.
Thanx
Axel
null

Check whether your DBControl or ASControl service is still running or crashed. EM is not able to connect to the Management Server.
For instance in Windows, you may see that the Servise is not started. Then check for error logs in $ORACLE_HOME/sysman/logs for any related error messages in the log files

How do you get Encore to work? Internal software error.

I've made a new project with Encore CS4 consisting of mainly slideshows and about 2 movie timelines. I've created menus to be how i want them.
When i go to build the project about 9/10 it doesn;t work. Sometimes it just crashes and gives a crash report. other times it does all the building slideshows and motion menus then starts the prepare build and comes up with internal software error, and build stops.
This is extremely frustrating as it takes serveral hours to get to this stage every time because it has to re build all the slideshows.
It has only worked once, and it wasn;t quite what i wanted so i made some minor adjustments (added a pic in a slideshow, or music to a menu) and since have tried twice to rebuild it and it hasnt worked.
Encore seems like it could be really good but all its bugs make it a piece of crap.

I don't remember the dimensions, but I have read messages that pictures that are too large will cause problems... maybe someone will come along who knows the actual size and can tell you
Also... This is aimed a Premiere Pro, but may help
First, work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link

PGC Internal Software Error During DVD Build

After weeks of editing my 77-minute feature and days of DVD authoring effort, it's more than a bummer to see this appear during the final DVD build process:
PGC "Analysis" has an error at 47:21:29 internal software error %0 line . . . PGC Info; name=Analysis, ref FPGE time 47:21:29.
I verified the project before the build and there were no errors/warnings. I tried several times and get the same error at the same spot; I tried creating an image and the same error takes place at the same spot. I previewed the entire thing in Encore and everything plays/sounds great. All the footage/sound was imported as two large, uncompressed DVI files exported from PPro 2.0. The video is 16:9, 24p. Most of the sound came straight from the source video feed, except for two WAV files containing theme music.
What can I do to get this production finished-- of course, I am behind schedule...

So, finally I've found the source of the problem and a workaround!
First the source:
when Encore has to transcode a video it must corrupt the file, because it's the transcoded file that causes the problem, I tried this by importing a transcoded file into Encore 1.5 there it came with the same error.
Now the workaround, ok maybe it isn't quite a workaround but it's a way to go:
What I did was: I built my project new in Encore 1.5, because Encore 2.0 has a problem importing the videos by me, but if you would just import the videos in 1.5 and let 1.5 transcode them so that all of them would fit on a DVD you should be able to import the transcoded files in CS3 and it should work, no guarantee.
Other possibility: try opening your project in encore 2.0 and re import your videos there and let 2.0 do all of the transcoding, that might work too!
But for certain: don't let encore CS3 do all the transcoding!
I'm working with PAL files I don't know if it will be the same by NTSC, but it's worth a try!
If anybody feels like reproducing the bug, here is the way to do it:
Make a project in Encore CS3 and import Videos encoded by premiere as MPG2-DVD (I think: .m2v .wav) and set the transcoding options to automatic, encore should have to transcode the files. Then let encore make the DVD, at some point you should get that nice PGC error!

"internal software error: \VCD\Primo\Primo Target.cpp,line 54" - Encore build DVD

When I'm ready with my Encor proj. to build the DVD, I go in the menu to Build, a popup comes up withe the next text "internal software error: \VCD\Primo\Primo Target.cpp,line 54" and it stops. Building disc is impossible. I've tried it with another (old) project, which is ready (and which I've already made a DVD) it gives the same error.The same error occurs trying to build a folder.

The only google hits for this error are this thread and the other one you found.
http://forums.adobe.com/thread/1274995?tstart=0
Odd error.
A similar error here:
http://forums.adobe.com/message/5736340#5736340
Getting the error building to a folder makes it espcially odd.
I did not find this site the last time, but primo appears to be a company:
http://www.primosoftware.com/

When I try to burn a DVD in Premiere Elements 12 I get an Internal software error%0, line %

When I try to burn a DVD in Premiere Elements 12, I get an Internal software error %0, line %1. This is the first time that I have tried to use this program.

As suggested in the original reply in January, you will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401 when burning DVD with sl

I am burning a DVD that has 10 slideshows. Each slideshow is treated as a chapter. I have burned DVDs in the past using this method with no problems. Now, with this project I get the following.
internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401

This error came up again (the first time i had to rebuild), and i figured out that it had to do with a clip i had in a timeline that needed trimming, and would not butt up cleanly to the preceeding clip. i am assuming that the chapter point i inserted did not fall on a GOP, and generated this error.
when i took that clip out of the timeline and put it in it's own seperate timeline, the disc burned with no problem.
hope this help someone else skip the frustration i had.

Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

Any one know what causes this and where I should start looking?

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

"Internal Software error: %0, line%1" when burning to DVD

I recently upgraded my Premiere Elements 8 to 10 on my Dell laptop running vista. I have a 24 minute slide show with some video clips in it and a menu. I can output to avi, etc but cannot burng a DVD. Everything looks normal until it gets to 99% of the burn then I get the error "internal software error: %0, line%1" and my DVD is ejcted and I have to cancel out of the burn process. I've read various other similar problems on here but with slightly different error messages. I've tried outputting an avi file, importing it and burning to DVD from that but get the same error message. Any ideas?

duuneistein
I do not work for Adobe, nor am I affiliated with it in any way. No relatives there either. I come with no bias in my remarks to follow.
I have Premiere Elements 11 on Windows 7 and 8.1 64 bit and decided to take a look at what you feel is a bug in Premiere Elements 11 when it comes to burn to disc DVD-VIDEO on DVD using MPEG2 and .mp4 source files.
I took 1920 x 1080 @ 29.97 progressive frames per second (AVCHD.mp4) and 1920 x 1080 @ 29.97 interlaced frames per second (MPEG2.m2t) into a Premiere Elements 11 NTSC/DSLR/1080p/DSLR 1080p30 project, added menus, and did a burn to disc NTSC DVD-VIDEO Widescreen on DVD-RW disc. The total duration of the Timeline was 5 minutes. And the burn dialog presented with
Space Required 375 MB and Bitrate of 8.00 Mbps.
I used Premiere Elements 11 on Windows 7 Professional SP1 64 bit for the above test. That computer has 8 GB of RAM installed and has about 900 GB of free hard drive space. The computer used an internal LG Blu-ray DVD burner for the burn to.
I have never run into this "error internal software error: %0, line%1" in any version of Premiere Elements on Windows XP 32 bit or Windows 7, 8, or 8.1 64 bit in the past or tonight when I did this test.
Whatever you are encountering I cannot confirm the built in existence of a Premiere Elements 11 bug in this regard. This would suggest to me that you should consider looking outside of Premiere Elements software as the cause target. If you would like me to cross check those MPEG2 and .mp4 sources that were involved in this error "internal software error: %0, line%1", I would be glad to do that for you if you send sample via a Dropbox link posted in your thread.
But I suspect the answers are in the Windows Vista on which you are running Premiere Elements 11 or perhaps on some incompatibility or resource considerations between Windows Vista and Premiere Elements 11 (for that matter any version beyond your Premiere Elements 3.0/3.0.2). Unfortunately I do not have Windows Vista to incorporate into the testing. Do you have access to a Windows 7 or 8 computer?
ATR

CS3 Encore -- Internal Software Error at (specified TC); keeps DVD from building

Regardless of whether I export directly to Encore or export as .avi or .wmf and then import to Encore, this error follows clips and not others. Usually the TC stated in the error message is about 3 seconds from the end of the clip. Sometimes I can work around by shortening the clip in Premiere and re-exporting it, but not always. When I shorten the clip, I usually get the same error message, but now the TC is approx 3 seconds from the new end of the shortened clip.
The clip names are not overly long and I have no blanks in them. The actual error message is:
PGC "<filename>" has an error at <TC>.
Internal software error: %0, line <filename> -PGC Info: name = <filename>, ref = Gpgc, time = <TC>
Again, things I have tried which usually do not help are: renaming the clip; shortening the clip; exporting as different file type and then importing to Encore.
Anyone who can give me a silver bullet for this will be my new best friend!
Thanks, Kirk

This part is for CS4, but might help
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

Internal Software error ..... When `preview from here' or Build

I see an `Internal Software error' that specifies somc c++ file related to templates or sometimes other stuff.
I see this was commented on here a while back and one user discovered it appeared to be related to
Menu remote being set to
Return to last menu
I found changing that didn't help a bit, but deleting and recreating Chapter play list, appeared to cure the problem in my case.
What I'm wondering is if others are running into this problem and if so what how do they get around it.
Further wondered if a fix may be coming soon?

I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

Encore CS3 - Build error: "internal software error"

Hi All,
I'm fairly new to Encore but I've spend a lot of time figuring out how it works to the point that I think I've got it (menus, links, etc). Here's my problem:
I've exported a video with chapter points from Premiere CS3 into Encore (no problems). I've created all the menues and links to their respective chapters in Encore (no problems). I "checked" the video. Clean - no errors. I've "previewed" the vidoe in Encore - works perfectly. However, when I go to "build" the video, I get the following error in a pop-up window:
"PGC "Master" has an error at 00;43;38:01. internal software error: %0, line Master - PGC Info: name = Master, ref = Fpgc, time = 00;43;38:01"
"Master" is the name of the timeline that I have imported into Encore from Premiere.
In this case, the time (00;43;38:01) is the very last frame of video.
I've tried building both directly to a DVD burner and just creating a DVD image. Both give me the same error. I've also tried the process by 1) exporting from Premiere to Encore directly and also exporting from Premiere to an MPEG2 file saved on the desktop and then importing that into Encore. Same error, however, the time of the error is different (in one case, the time of the error was some time during the timeline, not the end or beginning).
Finally, a couple of weeks ago during my "learning process" I created a very simple timeline in Premiere with no chapters, exported to Encore and burned it. No problems with that.
Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
Can anyone provide help here? I'm STUMPED!!
Thanks,
Greg
Redwood City, CA

Some of us experience this pgc error (only in CS3) and have found no real solution. There are a variety of workarounds. I believe the most persistent version is the result of some unidentified combination of hardware and software.
I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
Copies of projects and assets taken to a machine/user who does not experience the error work fine. Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes). Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
The first rule is to use flawless workflow. (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
In most instances, one or more workarounds can be used. If you used a muxed file, do it again with demuxed. If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers. It is best to delete the old file from the project, and have the newly imported file renamed. However, I have done it various ways successfully.) If you have long file names with spaces, shorten and remove the spaces.
You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end. This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

Internal Software Error: .\AVTreeNode.cpp, line 25 when saving a project

Hello,
I am trying to work with Encore DVD 2.0 on Windows XP professional (SP 2). Until now with every project I try to make I see new error messages, and my whole work consists of trying to find work arounds.
My actual project consists of five slide shows. They are all between 1 and 2,5 minutes. Except for one, that only consists of a black screen shown for 5 seconds.
I have a playlist that contains all slide shows. Between two of the longer slide shows I inserted the 5 second black screen. What I wanted to achieve with this technique is that I can easily change the "gap" between two slide shows by changing the duration of the black screen slide show once. Alternatively I could have added a black image as the last slide two each of the four slide shows, but then I would have to change the duration of that slide four times when I want to change the gap between the slide shows.
Anyway, I finally tried to create the project which resulted in the CVOBUPlanner.cpp error in line 331.
So I wanted to track down the problem by
- deleting some of the slide shows
- saving the project under another name
- trying to create that project
So first I deleted everything but the first slide show from the playlist. then I deleted all the slide shows but not the first one (and the 5 second black screen though I didn't use it here), from the project. Saved the project under another name and created it without an error.
Then I opened the original project again. Now I deleted everything but the first slide show and the 5 second black screen slide show. Again I deleted the slide shows, but not he first and the 5 second black screen.
I tried to save the project under another name, but now I received an internal software error: .\AVTreeNode.cpp, line 25.
After I restarted the application I was able to open the original movie, delete the slide shows and save the project under another name.
I still wanted to let you now because this is an error message that I have not seen before and didn't find here in this forum.
Regards,
Christian Kirchhoff

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal Software Error during burn to DVD in Premier Element 9

During a burn to DVD in Premier Element 9 I encountered an internal software error (.\Vobulator\BlockPlanner\BlockPlanner.cpp line 215). What does this mean? What is the solution?

You'll be better served by posting your question in the dedicated Premiere Elements forum:
http://forums.adobe.com/community/premiere_elements?view=discussions
Ken

Internal software error when building DVD

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