Internal Software error ..... When `preview from here' or Build

I see an `Internal Software error' that specifies somc c++ file related to templates or sometimes other stuff.
I see this was commented on here a while back and one user discovered it appeared to be related to
Menu remote being set to
Return to last menu
I found changing that didn't help a bit, but deleting and recreating Chapter play list, appeared to cure the problem in my case.
What I'm wondering is if others are running into this problem and if so what how do they get around it.
Further wondered if a fix may be coming soon?

I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

Similar Messages

  • Internal software error when building DVD

    I can't burn any DVDs using any format from any project. Every time I start the build, Encore begins to analyze the project and stops almost immediately with the following error message:
    internal software error: .\EditorTemplates.cpp, line 698
    Any help?

    I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

  • Internal Server Error When Trying to Open Flex Builder Tutorials

    Anyone know what I need to set up to run the tutorials in
    Flex Builder - get an internal error server (500) when trying to
    open up the tutorials listed on the start page.
    I can open, compile and run projects .
    Thanks

    well thats a real vague error that IIS can spit out and it
    could mean anything. If you are using a server side script in
    conjunction with the tutorials for some reason that i would start
    by commenting it all out. If you are just getting that error when
    just trying to access a static html file that resides whithin your
    web root then i would open up IIS and check you permisions under
    your default web site for that folder.

  • Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

    Any one know what causes this and where I should start looking?

    There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
    Internal Software error ..... When 'preview from here' or Build
    Chapter Playlist play order bug?

  • Internal Software Error: .\AVTreeNode.cpp, line 25 when saving a project

    Hello,
    I am trying to work with Encore DVD 2.0 on Windows XP professional (SP 2). Until now with every project I try to make I see new error messages, and my whole work consists of trying to find work arounds.
    My actual project consists of five slide shows. They are all between 1 and 2,5 minutes. Except for one, that only consists of a black screen shown for 5 seconds.
    I have a playlist that contains all slide shows. Between two of the longer slide shows I inserted the 5 second black screen. What I wanted to achieve with this technique is that I can easily change the "gap" between two slide shows by changing the duration of the black screen slide show once. Alternatively I could have added a black image as the last slide two each of the four slide shows, but then I would have to change the duration of that slide four times when I want to change the gap between the slide shows.
    Anyway, I finally tried to create the project which resulted in the CVOBUPlanner.cpp error in line 331.
    So I wanted to track down the problem by
    - deleting some of the slide shows
    - saving the project under another name
    - trying to create that project
    So first I deleted everything but the first slide show from the playlist. then I deleted all the slide shows but not the first one (and the 5 second black screen though I didn't use it here), from the project. Saved the project under another name and created it without an error.
    Then I opened the original project again. Now I deleted everything but the first slide show and the 5 second black screen slide show. Again I deleted the slide shows, but not he first and the 5 second black screen.
    I tried to save the project under another name, but now I received an internal software error: .\AVTreeNode.cpp, line 25.
    After I restarted the application I was able to open the original movie, delete the slide shows and save the project under another name.
    I still wanted to let you now because this is an error message that I have not seen before and didn't find here in this forum.
    Regards,
    Christian Kirchhoff

    There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
    Internal Software error ..... When 'preview from here' or Build
    Chapter Playlist play order bug?

  • Internal software error: .\PGCStreamInfo.cpp, line 1413

    Im designing a DVD teaching project within Encore DVD 2.0.0.48678 from the Creative Suite 2 Production Premium software system. The project is very large and complex. As of now there are only 2 separate timelines. 1st time line has 50 chapters. 2nd time line is not finished but currently has 15 chapters. Because its a teaching DVD, there are also chapter play list created for each individual chapter. I also have a countless number of menus and links to sub menus and additional video links from the chapter play list. All of my links are set and operational with all functions in the individual menus working properly. This is an ongoing project for 3 months now, with perfect results prior to today. I have used the "preview from here" function with no problems to test the links and verify the menu structures with flawless results for the past 3 months. Today I was giving a demo of my progress, when I selected the "preview from here" I received this new error message, "internal software error: .\PGCStreamInfo.cpp. line 1413". I have checked and rechecked links, buttons, playlists, chapters, end actions, timelines, basically everything I could imagine and have even tried a computer restore point from 5 days back, at this time still have not resolved this issue.
    AMD Athlon 64 3000+
    2.01 GHz 1.00 GB of RAM
    Microsoft Windows XP Home Edition Version 2002 SP2
    Gigabyte GeForce 7300 GT videocard
    Thanks for any suggestion, if more info is needed to solve this, i can provide it.

    There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
    Internal Software error ..... When 'preview from here' or Build
    Chapter Playlist play order bug?

  • I run windows 7/8 and lightroom 5.7  i am getting an error message and here it is " lightroom encountered and error when reading from its preview cache and needs to quit". I am getting this message repeatly.  What do I need to do to fix it.

    I run windows 7/8 and lightroom 5.7  I am getting an error message and here it is  " lightroom encountered an error when reading from its preview cache and needs t quit"    How do I fix this.

    THANKS
    Hank Wilkinson
    Please visit my web site  <http://www.hankwilkinson.com/> www.hankwilkinson.com for the latest of my photos
    For information on any of these photos please email me or call 612-756-9970

  • "Lightroom encountered and error when reading from its preview cache and needs to quit"

    I keep receiving this error every time I open LR, "Lightroom encountered and error when reading from its preview cache and needs to quit" and the app won't open. It said LR would try and fix this error next time I opened it but the error remains. I tried uninstalled and installing the app and the error remains.
    Any Ideas here? Is there another app that may be telling it where to look for the cache and it no longer there? I was using a ramdisk for a bit but ditched it. Not sure if that has something to do with it but it seems suspect.
    Your thoughts?
    --Kenny Brandon Wilson

    Talked to Adobe support this morning, this is their response in case anyone else is looking for help. I'm running a Windows 7 box, LR 5.6.
      Gokul: Click on start and type %appdata%, then open roaming folder.
      Edward: ok
      Gokul: Open Adobe folder.
      Gokul: Open Lightroom folder.
      Gokul: Open Lightroom folder> Preferences.
      Edward: ok
      Gokul: Rename Lightroom 5 Preferences.agprefs file as Lightroom 5 Preferences.agprefsOLD.
      Edward: OK
      Gokul: Please check if you can launch Lightroom without any error.
      Edward: it shows me a welcome screen and is asking me to select my country
      Edward: aka, register the software
      Gokul: You can skip and launch it.
      Edward: LR catalog not found
      Gokul: Please select the catalog.
      Edward: my original catalog?
      Gokul: Yes.
      Edward: testing integrity of catalog
      Edward: loaded just fine
      Gokul: Okay.
      Gokul: Please check if you can re-launch it again.
      Edward: yes, it worked!
      Gokul: Excellent!
      Gokul: Since your preferences were corrupted you were facing issue so we renamed the preferences file to reset it.
      Edward: aha....ok
    All of my import/export presets were intact along with develop user presets. I'm happy as a clam for my $10/month!

  • CS3 Encore -- Internal Software Error at (specified TC); keeps DVD from building

    Regardless of whether I export directly to Encore or export as .avi or .wmf and then import to Encore, this error follows clips and not others.  Usually the TC stated in the error message is about 3 seconds from the end of the clip.  Sometimes I can work around by shortening the clip in Premiere and re-exporting it, but not always.  When I shorten the clip, I usually get the same error message, but now the TC is approx 3 seconds from the new end of the shortened clip.
    The clip names are not overly long and I have no blanks in them.  The actual error message is:
    PGC "<filename>" has an error at <TC>.
    Internal software error: %0, line <filename> -PGC Info: name = <filename>, ref = Gpgc, time = <TC>
    Again, things I have tried which usually do not help are: renaming the clip; shortening the clip; exporting as different file type and then importing to Encore.
    Anyone who can give me a silver bullet for this will be my new best friend!
    Thanks,  Kirk

    This part is for CS4, but might help
    Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
    More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
    http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
    Also
    Long File Names Cause Crashing http://forums.adobe.com/thread/588273
    And #4 Here http://forums.adobe.com/thread/666558?tstart=0
    And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
    Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

  • "Internal Software error: %0, line%1" when burning to DVD

    I recently upgraded my Premiere Elements 8 to 10 on my Dell laptop running vista.  I have a 24 minute slide show with some video clips in it and a menu.  I can output to avi, etc but cannot burng a DVD.  Everything looks normal until it gets to 99% of the burn then I get the error "internal software error: %0, line%1" and my DVD is ejcted and I have to cancel out of the burn process.  I've read various other similar problems on here but with slightly different error messages.  I've tried outputting an avi file, importing it and burning to DVD from that but get the same error message.  Any ideas?

    duuneistein
    I do not work for Adobe, nor am I affiliated with it in any way. No relatives there either. I come with no bias in my remarks to follow.
    I have Premiere Elements 11 on Windows 7 and 8.1 64 bit and decided to take a look at what you feel is a bug in Premiere Elements 11 when it comes to burn to disc DVD-VIDEO on DVD using MPEG2 and .mp4 source files.
    I took 1920 x 1080 @ 29.97 progressive frames per second (AVCHD.mp4) and 1920 x 1080 @ 29.97 interlaced frames per second (MPEG2.m2t) into a Premiere Elements 11 NTSC/DSLR/1080p/DSLR 1080p30 project, added menus, and did a burn to disc NTSC  DVD-VIDEO Widescreen on DVD-RW disc. The total duration of the Timeline was 5 minutes. And the burn dialog presented with
    Space Required 375 MB and Bitrate of 8.00 Mbps.
    I used Premiere Elements 11 on Windows 7 Professional SP1 64 bit for the above test. That computer has 8 GB of RAM installed and has about 900 GB of free hard drive space. The computer used an internal LG Blu-ray DVD burner for the burn to.
    I have never run into this "error internal software error: %0, line%1" in any version of Premiere Elements on Windows XP 32 bit or Windows 7, 8, or 8.1 64 bit in the past or tonight when I did this test.
    Whatever you are encountering I cannot confirm the built in existence of a Premiere Elements 11 bug in this regard. This would suggest to me that you should consider looking outside of Premiere Elements software as the cause target. If you would like me to cross check those MPEG2 and .mp4 sources that were involved in this error "internal software error: %0, line%1", I would be glad to do that for you if you send sample via a Dropbox link posted in your thread.
    But I suspect the answers are in the Windows Vista on which you are running Premiere Elements 11 or perhaps on some incompatibility or resource considerations between Windows Vista and Premiere Elements 11 (for that matter any version beyond your Premiere Elements 3.0/3.0.2). Unfortunately I do not have Windows Vista to incorporate into the testing. Do you have access to a Windows 7 or 8 computer?
    ATR

  • When backing up lightroom 4 catalog, get message "lightroom encountered an error when reading from its preview cache and needs to quit" this occurs during optimization stage of backup

    i upgraded from lightroom 4 to lightroom 5 and installed it on a separate hard drive. Initially had no problems util my computer crashed due to the failure of the drive on which Lightroom 5 was installed. Since having my computer rectified, i am unable to use lightroom 5 getting the message "lightroom encountered an error when reading from its preview cache and needs to quit"
    I can still use lightroom 4, however, i get the same message when i try to backup the catalog. This occurs during the optimisation phase of backup.
    I suspect it is related to Lightroom 5 creating a catalog from the Lightroom 4 files and cannot now locate those files or that they have been corrupted.
    Would appreciate any solutions / suggestions.

    You need to delete your preview cache and have Lightroom rebuild it.   Cache location can be found here.
    https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html
    Why And How To Clear Your Lightroom Cache - Lightroom Fanatic

  • Lightroom crashes at start up with the error message "Lightroom encountered an error when reading from its preview cache and needs to quit".  Please advise on how to fix this error.  Thanks

    Lightroom crashes at start up with the error message "Lightroom encountered an error when reading from its preview cache and needs to quit".  Please advise on how to fix this error.  Thanks

    You probably need to delete your preview cache.  See here  
    Why And How To Clear Your Lightroom Cache - Lightroom Fanatic
    Preference and other file locations in Lightroom 5

  • When I try to burn a DVD in Premiere Elements 12 I get an Internal software error%0, line %

    When I try to burn a DVD in Premiere Elements 12, I get an Internal software error %0, line %1. This is the first time that I have tried to use this program.

    As suggested in the original reply in January, you will find best advice over on the video forum. Most of us here are photographers.
    Click on the link below and copy and paste your question again. Good luck.
    Video questions: Click here for Premiere Elements Forum

  • Lightroom encountered and error when reading from it preview cache and needs to quit

    A power outage caused my Lightroom 5.2 to shut down without closing.  When I powered back up and opened lightroom it gives me an error "Lightroom encountered and error when reading from it preview cache and needs to quit" and then it says it will try to fix it the next time it opens. I have opened it 20 times and it is not fixing it. I removed the program completely and upgraded to 5.5 AND it is still giving me the same error.  Is my catalog corrupt or something? I had it set to automatically load the most currently used catalog, so it is not allowing me to open or start a new catalog either. HELP!!!

    Search the forum, this has been answered many times.

  • I'm unable to open up Lightroom 5, I get this message in a pop up box: "Lightroom encountered an error when reading from it's preview cache and needs to quit" Underneath  that is "Lightroom will attempt to fix this problem the next time when it launches."

    I'm unable to open up Lightroom 5, I get this message in a pop up box: "Lightroom encountered an error when reading from it's preview cache and needs to quit" Underneath  that is "Lightroom will attempt to fix this problem the next time when it launches."  It hasn't, what should I do? Thanks Shawn (Irish Se7en) .

    Can you try to rename (not delete!) the folder named "YOUR_CATALOG_NAME Previews.lrdata" and restart Lightroom?

Maybe you are looking for

  • DVD RW

    I'm in the UK. I have an iBook G3 with a CD RW/DVD and Panther 10.3. It is very slow writing CDs and ideally I would like DVD RW so I can do back ups on as few a disks as possible. Lacie has told me that their models may not work on a G3. Can anyone

  • BAPI or FM to update item texts?

    Hi all, Is there any BAPI or FM that can be used to change the item texts for Accounting Documents? Regards, Swathi Ragi

  • Does R/3 have a report on duplicate invoice payments?

    Hello, Is there a report in "standard" R/3 that will give FI managers a listing of any duplicate invoice payments? Table BSIP tracks "Double Documents" and I was wondering if there are any reports that can use that table. Also, is there a Financial A

  • Photoshop CS - re-installed, activate license failed

    There is not enough room for my 24 digit license number, followed by error that server not available and that product will de-activate in so many days.

  • Export Settings from FCP to iDVD

    Can I export a timeline that is NTSC-DV using QT to 8-bit uncompressed? will it improve the quality of the titles? They look awful when I export them in "current settings"