Internal Software Error While Building DVD

After running a "Check Project" with no errors, when I go to "Build Project" the progress bar progresses through ordering all of the audio and video for the DVD, and then when it starts to burn the content, I get the following error:
"internal software error: /Lassi/Main/XcodeProjects/AuthorCore/../../Sonic/DVDCreator/FormatLib/Vobulator/TitlePlan ner/CGOPGrouper.cpp, line 410"
Anyone...please!? Thank you.

If you have CS4, there is an update you need to do
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also... some things that are legal in Windows cause problems
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0

Similar Messages

Internal software error when building DVD

I can't burn any DVDs using any format from any project. Every time I start the build, Encore begins to analyze the project and stops almost immediately with the following error message:
internal software error: .\EditorTemplates.cpp, line 698
Any help?

I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

Internal Software Error while Burning to DVD Disc

I am using PE3 and during the latter part of the burn, the process stopped and the following error message was displayed.
.\Vobulator\Block Planner\Block Planner.cpp.line215
Had no trouble the first time. Have tried burning to both +R and -R. Would appreciate any help, as I don't understand this message, or what I can do about it. Thanks

I assume that you are using Encore CS4 for this Project. Is that correct?
Now, let's look at your SlideShows. Is there any chance that the Audio is longer than the Video (the slides and their Duration), by even one Audio Unit? If so, then extend the Duration of the Video by a tiny amount. I do my SlideShows in PrPro, and always have about 2-3 Frames more Video, than Audio. I find Encore's SlideShow feature to be rudimentary at best. Also, make sure that your still images have been resized to the Project's Frame Size, outside of Encore. This would be true if you were doing SlideShows in PrPro too.
Last thing, Encore can have issues with MPEG Audio. This can either be in muxed AV files, or Audio streams, like MP3. In general terms, MPEG is not even an optional Audio stream for DVD-Video. In PAL-land, it is "optional," but that is falling out of favor. The exception is the DD AC3 Audio stream, but it is unique. If I had MP3's, I would convert to PCM/WAV 48KHz 16-bit outside of Encore, and NOT use anything MP3. If I am doing the Transcoding in PrPro, prior to Import into Encore, I always do so as elemental/elementary streams, i.e. one Audio-only and one Video-only file. I then Import the Video-only file as a Timeline, and the Audio-only file as an Asset. Once into Encore, I just drag the Audio-only file to the appropriate Timeline, where it snaps into place.
Oh, one more thing: ganging Assets on the same Timeline can be problematic, and for some of the things mentioned above, like slightly longer Audio, than Video, plus gaps. I always have one Video Asset per Timeline, and then use Play Lists for my navigation.
Good luck, and hope that this helps.
Hunt
PS - if this is related to Encore, there is a great forum for that program, with some excellent subscribers, like Jeff Bellune and Neil Wilkes. You can get some very good and specific responses from them. Here is the Encore Forum link - see you there.

How do you get Encore to work? Internal software error.

I've made a new project with Encore CS4 consisting of mainly slideshows and about 2 movie timelines. I've created menus to be how i want them.
When i go to build the project about 9/10 it doesn;t work. Sometimes it just crashes and gives a crash report. other times it does all the building slideshows and motion menus then starts the prepare build and comes up with internal software error, and build stops.
This is extremely frustrating as it takes serveral hours to get to this stage every time because it has to re build all the slideshows.
It has only worked once, and it wasn;t quite what i wanted so i made some minor adjustments (added a pic in a slideshow, or music to a menu) and since have tried twice to rebuild it and it hasnt worked.
Encore seems like it could be really good but all its bugs make it a piece of crap.

I don't remember the dimensions, but I have read messages that pictures that are too large will cause problems... maybe someone will come along who knows the actual size and can tell you
Also... This is aimed a Premiere Pro, but may help
First, work through all of the steps here http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with the DETAILS asked for in the questions at the end of that link

PGC Internal Software Error During DVD Build

After weeks of editing my 77-minute feature and days of DVD authoring effort, it's more than a bummer to see this appear during the final DVD build process:
PGC "Analysis" has an error at 47:21:29 internal software error %0 line . . . PGC Info; name=Analysis, ref FPGE time 47:21:29.
I verified the project before the build and there were no errors/warnings. I tried several times and get the same error at the same spot; I tried creating an image and the same error takes place at the same spot. I previewed the entire thing in Encore and everything plays/sounds great. All the footage/sound was imported as two large, uncompressed DVI files exported from PPro 2.0. The video is 16:9, 24p. Most of the sound came straight from the source video feed, except for two WAV files containing theme music.
What can I do to get this production finished-- of course, I am behind schedule...

So, finally I've found the source of the problem and a workaround!
First the source:
when Encore has to transcode a video it must corrupt the file, because it's the transcoded file that causes the problem, I tried this by importing a transcoded file into Encore 1.5 there it came with the same error.
Now the workaround, ok maybe it isn't quite a workaround but it's a way to go:
What I did was: I built my project new in Encore 1.5, because Encore 2.0 has a problem importing the videos by me, but if you would just import the videos in 1.5 and let 1.5 transcode them so that all of them would fit on a DVD you should be able to import the transcoded files in CS3 and it should work, no guarantee.
Other possibility: try opening your project in encore 2.0 and re import your videos there and let 2.0 do all of the transcoding, that might work too!
But for certain: don't let encore CS3 do all the transcoding!
I'm working with PAL files I don't know if it will be the same by NTSC, but it's worth a try!
If anybody feels like reproducing the bug, here is the way to do it:
Make a project in Encore CS3 and import Videos encoded by premiere as MPG2-DVD (I think: .m2v .wav) and set the transcoding options to automatic, encore should have to transcode the files. Then let encore make the DVD, at some point you should get that nice PGC error!

"internal software error: \VCD\Primo\Primo Target.cpp,line 54" - Encore build DVD

When I'm ready with my Encor proj. to build the DVD, I go in the menu to Build, a popup comes up withe the next text "internal software error: \VCD\Primo\Primo Target.cpp,line 54" and it stops. Building disc is impossible. I've tried it with another (old) project, which is ready (and which I've already made a DVD) it gives the same error.The same error occurs trying to build a folder.

The only google hits for this error are this thread and the other one you found.
http://forums.adobe.com/thread/1274995?tstart=0
Odd error.
A similar error here:
http://forums.adobe.com/message/5736340#5736340
Getting the error building to a folder makes it espcially odd.
I did not find this site the last time, but primo appears to be a company:
http://www.primosoftware.com/

CS3 Encore -- Internal Software Error at (specified TC); keeps DVD from building

Regardless of whether I export directly to Encore or export as .avi or .wmf and then import to Encore, this error follows clips and not others. Usually the TC stated in the error message is about 3 seconds from the end of the clip. Sometimes I can work around by shortening the clip in Premiere and re-exporting it, but not always. When I shorten the clip, I usually get the same error message, but now the TC is approx 3 seconds from the new end of the shortened clip.
The clip names are not overly long and I have no blanks in them. The actual error message is:
PGC "<filename>" has an error at <TC>.
Internal software error: %0, line <filename> -PGC Info: name = <filename>, ref = Gpgc, time = <TC>
Again, things I have tried which usually do not help are: renaming the clip; shortening the clip; exporting as different file type and then importing to Encore.
Anyone who can give me a silver bullet for this will be my new best friend!
Thanks, Kirk

This part is for CS4, but might help
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

Encore CS3 - Build error: "internal software error"

Hi All,
I'm fairly new to Encore but I've spend a lot of time figuring out how it works to the point that I think I've got it (menus, links, etc). Here's my problem:
I've exported a video with chapter points from Premiere CS3 into Encore (no problems). I've created all the menues and links to their respective chapters in Encore (no problems). I "checked" the video. Clean - no errors. I've "previewed" the vidoe in Encore - works perfectly. However, when I go to "build" the video, I get the following error in a pop-up window:
"PGC "Master" has an error at 00;43;38:01. internal software error: %0, line Master - PGC Info: name = Master, ref = Fpgc, time = 00;43;38:01"
"Master" is the name of the timeline that I have imported into Encore from Premiere.
In this case, the time (00;43;38:01) is the very last frame of video.
I've tried building both directly to a DVD burner and just creating a DVD image. Both give me the same error. I've also tried the process by 1) exporting from Premiere to Encore directly and also exporting from Premiere to an MPEG2 file saved on the desktop and then importing that into Encore. Same error, however, the time of the error is different (in one case, the time of the error was some time during the timeline, not the end or beginning).
Finally, a couple of weeks ago during my "learning process" I created a very simple timeline in Premiere with no chapters, exported to Encore and burned it. No problems with that.
Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
Can anyone provide help here? I'm STUMPED!!
Thanks,
Greg
Redwood City, CA

Some of us experience this pgc error (only in CS3) and have found no real solution. There are a variety of workarounds. I believe the most persistent version is the result of some unidentified combination of hardware and software.
I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
Copies of projects and assets taken to a machine/user who does not experience the error work fine. Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes). Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
The first rule is to use flawless workflow. (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.) But I have instances in which I was perfect (ha, ha), and the error occurred.
In most instances, one or more workarounds can be used. If you used a muxed file, do it again with demuxed. If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers. It is best to delete the old file from the project, and have the newly imported file renamed. However, I have done it various ways successfully.) If you have long file names with spaces, shorten and remove the spaces.
You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end. This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

When I try to burn a DVD in Premiere Elements 12 I get an Internal software error%0, line %

When I try to burn a DVD in Premiere Elements 12, I get an Internal software error %0, line %1. This is the first time that I have tried to use this program.

As suggested in the original reply in January, you will find best advice over on the video forum. Most of us here are photographers.
Click on the link below and copy and paste your question again. Good luck.
Video questions: Click here for Premiere Elements Forum

Internal Software Error during burn to DVD in Premier Element 9

During a burn to DVD in Premier Element 9 I encountered an internal software error (.\Vobulator\BlockPlanner\BlockPlanner.cpp line 215). What does this mean? What is the solution?

You'll be better served by posting your question in the dedicated Premiere Elements forum:
http://forums.adobe.com/community/premiere_elements?view=discussions
Ken

Internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401 when burning DVD with sl

I am burning a DVD that has 10 slideshows. Each slideshow is treated as a chapter. I have burned DVDs in the past using this method with no problems. Now, with this project I get the following.
internal software error: .\vobulator\titleplanner\cgopgrouper.cpp, line 401

This error came up again (the first time i had to rebuild), and i figured out that it had to do with a clip i had in a timeline that needed trimming, and would not butt up cleanly to the preceeding clip. i am assuming that the chapter point i inserted did not fall on a GOP, and generated this error.
when i took that clip out of the timeline and put it in it's own seperate timeline, the disc burned with no problem.
hope this help someone else skip the frustration i had.

Version 12 - internal software error blockplanner.cpp line 215 when burning dvd.

Any one know what causes this and where I should start looking?

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Internal Software error ..... When `preview from here' or Build

I see an `Internal Software error' that specifies somc c++ file related to templates or sometimes other stuff.
I see this was commented on here a while back and one user discovered it appeared to be related to
Menu remote being set to
Return to last menu
I found changing that didn't help a bit, but deleting and recreating Chapter play list, appeared to cure the problem in my case.
What I'm wondering is if others are running into this problem and if so what how do they get around it.
Further wondered if a fix may be coming soon?

I'm having the same problem in CS6. A simple project; one timeline, three menus, but after some time rendering the motion menus up comes the 698 error every time. Did you guys ever find a fix for this?

"Internal Software error: %0, line%1" when burning to DVD

I recently upgraded my Premiere Elements 8 to 10 on my Dell laptop running vista. I have a 24 minute slide show with some video clips in it and a menu. I can output to avi, etc but cannot burng a DVD. Everything looks normal until it gets to 99% of the burn then I get the error "internal software error: %0, line%1" and my DVD is ejcted and I have to cancel out of the burn process. I've read various other similar problems on here but with slightly different error messages. I've tried outputting an avi file, importing it and burning to DVD from that but get the same error message. Any ideas?

duuneistein
I do not work for Adobe, nor am I affiliated with it in any way. No relatives there either. I come with no bias in my remarks to follow.
I have Premiere Elements 11 on Windows 7 and 8.1 64 bit and decided to take a look at what you feel is a bug in Premiere Elements 11 when it comes to burn to disc DVD-VIDEO on DVD using MPEG2 and .mp4 source files.
I took 1920 x 1080 @ 29.97 progressive frames per second (AVCHD.mp4) and 1920 x 1080 @ 29.97 interlaced frames per second (MPEG2.m2t) into a Premiere Elements 11 NTSC/DSLR/1080p/DSLR 1080p30 project, added menus, and did a burn to disc NTSC DVD-VIDEO Widescreen on DVD-RW disc. The total duration of the Timeline was 5 minutes. And the burn dialog presented with
Space Required 375 MB and Bitrate of 8.00 Mbps.
I used Premiere Elements 11 on Windows 7 Professional SP1 64 bit for the above test. That computer has 8 GB of RAM installed and has about 900 GB of free hard drive space. The computer used an internal LG Blu-ray DVD burner for the burn to.
I have never run into this "error internal software error: %0, line%1" in any version of Premiere Elements on Windows XP 32 bit or Windows 7, 8, or 8.1 64 bit in the past or tonight when I did this test.
Whatever you are encountering I cannot confirm the built in existence of a Premiere Elements 11 bug in this regard. This would suggest to me that you should consider looking outside of Premiere Elements software as the cause target. If you would like me to cross check those MPEG2 and .mp4 sources that were involved in this error "internal software error: %0, line%1", I would be glad to do that for you if you send sample via a Dropbox link posted in your thread.
But I suspect the answers are in the Windows Vista on which you are running Premiere Elements 11 or perhaps on some incompatibility or resource considerations between Windows Vista and Premiere Elements 11 (for that matter any version beyond your Premiere Elements 3.0/3.0.2). Unfortunately I do not have Windows Vista to incorporate into the testing. Do you have access to a Windows 7 or 8 computer?
ATR

Internal software error cpp, line 214 - creating subtitles failed / please help

Hello,
it a pretty toutgh expierience trying to create my first dvd with Adobe,
I have to hand it over this Friday, in some 12 hours,
and there is another issue I have to cope with:
1. I have the project ready, I check for errors and there are no.
2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.
3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed. And creating of thesee subtitles was the only reason I started using Adobe Premiere Pro and Encore
Could you please help me, I am going slightly crazy with it. How can I resolve this issue. I tried to look at the forum, but did not find the solution. Neither @ google.
Best regards,
Michal

Thanks a lot Stan !
I did two timelines, since I wanted to give the possibility to listen to the music track, without watching the movie. No idea if this could be done in one timeline (I am just starting my Adobe adventure .
Coming to the point, I fixed it. Here is how:
1. While building DVD the message was: Internal software error. File Spec: cpp, line 214. and creating subtitles failed.
2. I tried to make really big spaces between subtitles, as well as change the fonts, the kerings, etc. - to no avail.
3. I deleted all the subtitle text (marking it with the mouse and pressing delete), but leaving all the subtitle tracks, since I did not want to link them all again to the subtitle menu buttons.
4. For each subtitle track I imported the subtitle text once again.
And it worked! So simple if one already knows how to do it.
Thanks for help anyway, you and others at this forum helped me a lot during the whole project (missing Encore library, baddriver.txt to mention the most critical issues).
Best regards,
Michal

Internal Software Error While Building DVD

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