Internal speakers and headphones are not working

I have hp g6 2231tx os Windows 8, brought it a month ago..now it's internal speakers and headphones are not working..I enabled in playback device from sound mixer and reinstalled drivers but still not working..it's because of hardware or software??

Hi,
It could be either Hardware or Software related, so try the following and let me know.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58517.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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I was watching a movie and my MacBook randomly shutdown by itself. I turned it back on and had no more problems, so I restarted the movie. The audio was not working in my headphones. So I tried the internal speakers and there was still no sound. I did a quick google search which led me to trying various options and finally called Apple Support on the phone.
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Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

My headphones speakers and microphone are not working please help

hi i have had my hp windows 7 lap top for 2 years and never had a problme but recently my speakers and microphone are not working even if i put in my headphones i have installed new audio drivers checked my sound settings and did a restore to a date and a factory reset and still no sound ( my speakers say there working the geen bar goes up and down showing the volume but still no sound) please help me thanks

Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Speakers and microphone are not working

suddenly, speakers, headphones and the microphone are not working...
i tried updating the driver but it didn't work and when i try to test it through propertise i get an error message " failed to play test tone"
what should i do?
product: dv6-1350us
product number: VM219UA#ABA
win. 7 64-bit

Hi eslam-hussien,
Welcome to the HP Support Forums!
I can understand how frustrating it must be to have lost the sound from your speakers, headphones and the microphone has stopped working as well. I will try my best to help you with this.
In this document for Troubleshooting Audio Problems with External Speakers, Headphones, and HDMI Sound Devices are steps for resolving this issue.
I hope this information helps, please let me know how it goes.
Thank you and good luck!
I worked on behalf of HP.

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Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp51501-52000/sp51937.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Internal speakers and headphones are not working

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