Internal user not receiving internal Email

I have a user who is not receiving internal Email is she is included with others in the To or CC fields.
For example emailing [email protected] works, Bob gets the email, but if I email
[email protected] and
[email protected] Jo gets the email but not Bob.
Everything looks OK on the Exchange servers.
Can anyone advise on a solution?
TIA
Dave

Hello,
Please follow the DareDevil57 and Rajith's suggestion.
Besides, please use message tracking to trace the message.
Cara Chen
TechNet Community Support

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