International Buyers trying to pay with PayPal

I've had a number of customers contact me that they are having problems purchasing. The common factors seem to be that they are International and trying to use PayPal to pay. One person I was able to get working by having her sign in to Adobe using the same email that her paypal email was. Two others said they had used the trial version and wanted to buy, but got so frustrated they quit trying.
Another said they would try again today using a credit card... here's what she said "I think the problem is that PlaySpan (whatever that is) is grabbing my IP address and its telling paypal I am in Panama - which physically i am - but my adobe acct info and paypal info are all US addresses"...
Is there a solution or a way to make this less of a hassle for international customers? About half the people who want our app are going to be outside the US.
Also, is there no way I can manually purchase a license for someone?
Thanks,
Keith

Hello I jumped in this thread because I am having a big issue with trying to pay with my paypal account too.
I reside in Mexicali Baja California and my address in my paypal account is from here also.
I have tried purchasing software with my paypal account and I get an error message stating that this payment method is not available at the moment.
I have contacted customer and sales service about 100 times and all they say is that it must be a problem with my paypal account. I am certain it is not, do to the fact that I have purchased items from that account with no problem what so ever.
I do not like nor use credit cards I only use my paypal blanace for all my online purchases.
I really need the software for my job and am really frustrated as I can not seem to get any help.....
Any input would be soooo appreciated.

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Hello Sebastian,
If PayPal is available in your region then you'll be allowed to enter your PayPal information to make the payment; however, if PayPal is not available in your region then you'll be asked to add a
credit card. If you have more questions please reach out to
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Send us your feedback about the Windows Platform

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I'm having problem with paying with PayPal on eBay. When I choose to pay with PayPal there's no option to pay without topping up or by credit card. I'm sure i have enough money on my acc. Do you know how to deal with it?
Thank you, Zelgo now is everything fine.. dont know where the problem was

Paypal is not available for use on the iTunes Store in all areas. Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support. If you don't see it then it's probably not available in your area.
If you don't currently have a payment method on file, you won't be able to buy something that's greater than your remaining iTunes Store credit balance. If you do have a payment method set up, your store credit will be used, and the remaining cost will be charged to that payment method.

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I can't figure out how to change my billing preference to paying with PayPal. It does not seem to be an option to pick.

PayPal is an option in the US iTunes Store only. If you're in another country, that's not an available payment option for you.
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How can I pay with paypal ?

Hi,
I wanted to know how to pay with Paypal on iTunes ?
Thanks for reading.
Alex

Hello Alex,
To add PayPal as your payment method for the iTunes Store, you will need to update your billing information on the computer. You can update your billing information in iTunes following these steps:
Changing your account information using a computer:
Open iTunes.
Choose Store > Sign In.
Enter your Apple ID and password, then click the Sign In button.
Choose Store > View My Account.
Enter your account password, and click the View Account button.
To update your name, billing address, or payment information, follow these instructions:
From the Apple Account Information page, click the Edit Payment Information button.
Edit the information that you would like to change.Note: The payment methods that the iTunes Store accepts can be found in the payment type section. If you do not want a payment method on your account, select None in the payment type section.
Click the Done button once you've updated all of your information.
You can find the full article here:
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Hi,i'm glad to see that Spotify is now avaible in Germany.I would like to use the Premium Membership, but if i try to pay with PayPal i still needa credit card. Why is it not possible to use PayPal without a credit card, but with a "normal" bank account?

Jude wrote:
>> why would Spotify accept Paypal payments and then block the most common means of online payment?
>I'm not sure of the technical details, I'm afraid, but a PayPal account is not enough to establish the country of permanent >residence - unless the account is connected to a bank card. Well, an actual German bank account should value at least as much as a credit card. Funny side note, a foreign Paypal account can be easily established with a fake address and *any* credit card. Heck, that's how I payed for Spotify before it became available in Germany :o)
>> Maybe you just weren't aware of the fact that using credit cards is quite uncommon in Germany, especially for younger people.
> I have to emphasise that a credit card isn't required. I don't have a credit card, and probably never will. I use> a debit card. The debit cards people use are usually Maestro or V-Pay based and *not* suitable for any online activity. It's not Visa or Mastercard, though some functions are linked to those companies. To pay online, people use the bank account associated with that card.
> We will be working to get additional methods of payment available. In Scandinavia, for instance, you can pick up pre-paid > codes for Unlimited and Premium from your local newspaper shop.Well, while it doesn't concern me personally I'd still be curious to find out why Spotify would disable Paypal in connection with a German bank account (and I just checked, I can only add a German account for direct debit in Paypal). As mentioned above, I can however add any credit card, from any country ... so country of residence restrictions can't really be the issue here.

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why US Only?
i sell online with 4 stores and do extremely well with paypal
Im in Thailand and it works perfectly.
I have a saved shopping cart here and would buy movies and music in itunes all the time, but cant as i only use paypal Thailand banks wont issue a credit card to even a multi millionaire if hes foreign, so paypal is the only internatiinally trstworthy option
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there are milions of itunes and apple users justy like me.. think of all that extra money apple and let yourt users actually be able to BUY someting.. not only the 3% of the world with a credit card
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Hi fachagooch -
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Once you download the app, just go to your settings (the gear in the bottom right). There you will see "Mobile Number and PIN", once you click this just enter your number and select your pin.
Hope this helps.
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Hi Guys!!
ive been trying to link my paypal account with my itunes account, but keeps asking me for a Credit card :S
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Can I make purchases with Paypal on iTunes?

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5cerealgirl5 wrote:
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Hello,
Thanks for your time if you can help me solving this problem.
I have used Fromscentral for a long time now and it's really working fine but I can't find a solution for a simple problem I'll try to explain below.
Ok, My students can check which subscription they want :
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Hi,
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Thanks for the suggestion John, it is greatly appreciated.
Unfortunately, this particular link is very US-centric, and doesn't really help someone in Indonesia. Is it really only possible for me to contact a 1-800 number in the states in order to get assistance on how to purchase a Creative Cloud Membership? Not blaming you, just wondering why there is not some email address that I can contact to get specific help? As I am still trying to purchase Creative Cloud - does Adobe really not want my business?
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This user, lucidbydesign, claims you always get a None option in your account details in the iTunes app on a Mac or PC. -
https://discussions.apple.com/message/15470983

International Buyers trying to pay with PayPal

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