International call not working to +380

i just refilled my account, and i tried to make international call it make ringing beep then nothing happens, i called myself it rings once then it hangup ... what you think about this?
and it took 0.3C for a no answer? i only hear a strange beep then a beep in the other beeps, any one can help?

jp,
I don't have an i pad, so I'm not sure if this solution will work.  Generally speaking, devices which utilize Facetime must have the proper time zone setting for the location they are in.  Since it appears that the in-laws have just relocated to Paris, it is possible they are using their old time/date setting.  I think the time zone setting is important because it determines which FT servers the calls are routed to.
Wuz

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