International calls and texting sept2012

is it just me or didnt verizon used to have an option where you could block international calling?? i could've sworn they did! i have 2 adtnl lines, i remember one of them was blocked! now they can text from them. did they take that option off all together?? so many things have changed i dont even know anymore? does anyone know? please let me know, thoughts or comments?

By international do you mean Canada?
I know that international text CANNOT be blocked unless you block just a few numbers or block ALL messaging. Verizon can EASILY put a system in place to do this, but this is Verizon's (as well as other major carriers) illegal revenue stream so you will have to deal with it.
For int'l calling, typically calls to Canada (long distance) CANNOT be blocked - another illegal revenue stream for Verizon (like 411 directory calls), so the only option you have is to block individual numbers or just don't make calls to Canada.

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@Lrob63,
I definitely don't want your trip to be ruined because you're unable to use your phone. I know how important it is to be able to stay connected with family and friends while traveling outside the country.
I would need to take a look at your account to make sure the international dialing feature was added to the account before leaving the USA.
Have your tried rebooting the phone? This may help update the phone and pick up service in Spain if the account has the correct features. If you are still in Spain you can contact our Global support team at (908) 559-4899 for assistance. You can also follow me here and send a direct message with your name, mobile number, and billing password (or last 4 digits of your social security number if you don't have a password) so I can review your account.
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JohnB_VZW
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I have a family member who is going to England next spring for ten days. Is there a temporary international call/texting plan?
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A trip to England sounds amazing, jakbqik! We certainly do have a data plan that can be used while traveling! Visit vzw.com/international to view the plans available. When on the page, click on "Interactive Trip Planner". Select the country visiting, type of device and the device that they have. All the trip information needed is listed.
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I am traveling to Russia (tomorrow, in fact) and have signed up for the 100 MB of data usage. I'm just noticing that it may be reasonably cheap to send texts from my phone while in Russia. Can anyone confirm that this is so and how it is done? If I'm texting a US number do I have to add the country code and whatever is needed to access an international line while in Russia? Or just send it as I would if I were in the US? Any difference if I'm texting someone who is traveling with me and has a US phone number?
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Brevard, it's important to us that we keep you connected while traveling in Russia. Text messages are billed $0.50 to send and $0.05 to recieve. However, please be advised that text messaging may not be available in all parts of this country as we're unable to guarantee services there. Should you have any issues with your device while Internationally traveling, you can contact our Global Team at 0-908-559-4899.
Click http://vz.to/1aGvDAs to retrieve the dialing patterns and international rates.
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High bill with unusual calls and texts from non-functioning numbers?

We have a family share plan with 3 phones, one phone for my husband and two phones for our employees. Our usual phone bill runs around $150. Our last bill was over $600, the majority charges being on one of our employee's lines. This particular employee has been with us for over 10 years, and has always been extremely trustworthy and very frugal in his usage of his phone to make personal calls (very infrequent and always less than 5 minutes in duration, unless made during the free nights and weekends timeframe). Our latest bill showed over 1,000 texts to/from his phone, as well as over 3,000 peak calling minutes (both to/from his phone) alone. Many of the peak calls are lengthy in duration (30+ minutes, up to 120 minutes). I realize this post is long, so will divide it into headings so that it makes more sense:
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Our employee insists that he did not make these calls and texts (he does not even know how to text), and what is odd about the numbers that appear on the detail (both text and voice) is that they fit into one of two categories:
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From a cell number- When calling from my own VZW phone (on separate account from husband's), I get a VZW message that the number "has been changed, disconnected or is no longer in service"
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He does have children but they are forbidden (by him) from using the phone, and he states that he always keeps the phone in a case on his hip, thus no one else has access to the phone. To go even further, it seems that most all of the calls to these unusual numbers are made on weekdays, during school hours, so I feel sure the calls were not made by his kids.
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Due to our concern about fraudulent usage, the customer svc. rep called the fraud dept. while my husband was holding on the line. She came back on the line and told my husband that the fraud dept. said that "it cannot be fraud because if it was, there would be thousands of dollars in international long distance to countries like Pakistan and India." (WTH?) Also, she said that it couldn't be fraud "because texts were sent to and from the telephone number so we know it was your phone." (another WTH?)
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Does anyone have advice for the next steps we should take and how we can get to someone in customer service who can actually help us with this problem, instead of what we experienced on our previous call? Can we demand that Verizon launch an investigation through its fraud department on the activity on this phone, or is this at the discretion of VZW to launch an investigation? I am unsure, since this was not given as an option by the customer service rep...
If we can get Verizon to launch an investigation, is payment of the portion of the bill with the unusual and disputed usage (namely, that which is over and above the usual usage) waived pending the investigation results, or will we have to pay the entire bill to both avoid having the phones turned off, as well as any detrimental effects to our credit? We've been hit hard by the economy, both personally (I am out of work right now) and business wise (my husband's business has been doing only about 25% of its usual business), and we don't have the extra $$ for the bill unless we take it out of our grocery budget.
If anyone has any insight, suggestions or otherwise, I sure would appreciate it. Sorry for the lengthy first post, but I thought it would be helpful to outline as much about the situation as I could in order that people could respond. Thanks in advance!

kbinga,
I know this is a confusing and frustrating situation for you. I would be happy to review the account in detail to see what is happening with the usage and charges to ensure it does not continue to be a problem for you. Please send me a direct message for further support assistance.
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AdamE_VZW
Follow us at @VZWSupport

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http://support.apple.com/kb/ts2755
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bathgate69, sorry for this inconvenience. Which make/model phone do you have?
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Follow us on Twitter @VZWSupport
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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

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Verizon Wireless Customer Support wrote:
AHARDY454,
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Follow us on Twitter @VZWSupport
TonyG_VZW they can't exactly hover over your username unless you actually link it in your post. The generic username for all the reps just doesn't fly.

International calls and texting sept2012

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