International Calls Barred

I am on holiday and have had the Samsung S5 for a few weeks without any problems.  I upgarded to the new EE tarrif with roaming minutes and texts as I travel a lot with work.  Having arrived on holiday I find I cannot make calls to uk numbers nor to 150 and am redirected to 1407 which is in Spanish only - wonderful idea EE.  After dumping 15euros into a public phone I am told to check the setting for Call Barring - Voice Call -  International calls to find it is enabled and EE cannot tell me th password but assured me we haved moved forward on the problem (without solving it)  - andother great service EE.  Can anyone who has experinved this help with the code to disable it please?  It is the same on my wife´s handeset where it  is enabled too.  Thanks in Advance

 Sorted! Called EE again and spoke to Eileen who was very cheerful and determined to help me.  After she had a couple of conversations with level 2 all she had to do was reset the sim. She called me back after this had been done,  about 30 mins, I powered off then on and the tick simply disappeared.  So persistence is required,  actually seems to be a simple fix if you talk to the right person.  Seems to me that some training,  or at least a memo,  is required for the whole customer service team. Of course, this odd anamoly should not even be there,  but you don't know about it until it is too late,  but all EE customer services team should be aware and know what to do. Good luck!

Similar Messages

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    I've had this issue ever since I joined EE (almost a year ago) but as I've not been abroad much I've not managed to fix it yet - In my account settings (on this site) both 'Roaming Abroad' and 'Call Anywhere in the World' are enabled (on both the usage and the group usage screens). On my phone however (Sony Xperia Z3 Compact), if I go into call barring settings, 'Outgoing International Roaming' is Barred - If I try to disable this it asks me to 'Enter Password' - what it is looking for is a 4 digit pin which I do not have - I've spoken to EE tech support in the past and was told they had enabled roaming settings on my account but this has not fixed it. How can I get this pin/change this setting? It is definitely not a hardware issue/phone setting, as per mutiple users on this forum:tried turning it off but it asks for a password - have rung ee and they have never heard of the problem - i told them loads of people have had same problem and that they have all posted it on this forum but they still couldnt sort the problem. Spent ages on the phone to them and been told to phone back tomorrow so they can try and get through to level 2 tech support. http://community.ee.co.uk/t5/Android-Forum/international-call-barring/m-p/211057http://community.ee.co.uk/t5/Android-Forum/International-Calls-Barred/m-p/139001 The fix generally appears to be :My final call was to EE and the tech support passed me to higher level (4?) tech who made a change on the network side hich had international calls barred even though roaming and everything else was set up on the contract side.  Resart and International Call Carring was disabled without having to enter the password. 

    Hi ,
    I can understand this is very frustrating and it does seem like you have tried everything.
    I am going to send you a link to the chat team via a private message, they have sorted this for another customer today.
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  • Switch off outbound international call barring, don't know the password

    I am across in France and found out that international call were being barred. Tried to switch it off on my phone, Galaxy s5, but asking
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    Hi ,
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    service timestamps log datetime msec
    no service password-encryption
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    hostname Cisco_CME
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    boot-end-marker
    no logging queue-limit
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    no logging console
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     rsakeypair TP-self-signed-2913731135
    crypto pki certificate chain TP-self-signed-2913731135
     certificate self-signed 01
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      5993BF22 2638198C 6ACBE8B6 EF4365
            quit
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     trunkgroup POTSTRUNK
     description ** Mobile No. (7-digits) **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 6901[0,2-9].......
     direct-inward-dial
    dial-peer voice 307 pots
     trunkgroup POTSTRUNK
     description ** Outstation No. **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 690[2,4-7,9]T
     direct-inward-dial
    dial-peer voice 308 pots
     trunkgroup POTSTRUNK
     description ** Sabah/Sarawak **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 6908[2-9]T
     direct-inward-dial
    dial-peer voice 310 pots
     trunkgroup POTSTRUNK
     description ** Toll-Free **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 691[3,6,8]00......
     direct-inward-dial
    dial-peer voice 311 pots
     trunkgroup POTSTRUNK
     description ** IDD to Singapore **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 690065[0,1-9].......
     direct-inward-dial
    dial-peer voice 312 pots
     trunkgroup POTSTRUNK
     description ** IDD to the rests **
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 6900T
     direct-inward-dial
    dial-peer voice 2001 voip
     destination-pattern 7..
     session protocol sipv2
     session target ipv4:10.54.2.2
     dtmf-relay sip-notify
     codec g711ulaw
    dial-peer voice 5 pots
     service stcapp
     port 0/1/0
    dial-peer voice 6 pots
     service stcapp
     port 0/1/1
    dial-peer voice 7 pots
     service stcapp
     port 0/1/2
    dial-peer voice 8 pots
     service stcapp
     port 0/1/3
    dial-peer voice 108 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/0
    dial-peer voice 109 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/1
    dial-peer voice 110 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/2
    dial-peer voice 111 pots
     description "Incoming Call to DN"
     translation-profile incoming INBOUND_TRANSLATION_PROFILE
     destination-pattern 1...
     incoming called-number .%
     direct-inward-dial
     port 0/1/3
    dial-peer voice 305 pots
     trunkgroup POTSTRUNK
     translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
     destination-pattern 69[2-9].......
     direct-inward-dial
    gatekeeper
     shutdown
    telephony-service
     max-ephones 40
     max-dn 100
     ip source-address 10.53.4.2 port 2000
     auto assign 1 to 40
     service phone ehookEnable 1
     service directed-pickup gpickup
     service dnis dir-lookup
     timeouts interdigit 4
     cnf-file location flash:
     load 7916-12 B016-1-0-4.SBN
     load 7942 SCCP42.9-2-1S
     load 7962 SCCP42.9-2-1S
     load 6921 SCCP69xx.9-2-1-0
     time-zone 43
     date-format dd-mm-yy
     max-conferences 8 gain -6
     moh "flash:/music-on-hold.au"
     web admin system name admin password P@ssw0rd
     dn-webedit 
     time-webedit 
     transfer-system full-consult
     transfer-pattern .T
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-dn-template  1
    ephone-template  1
     softkeys idle  Redial Newcall Cfwdall Gpickup Dnd
     softkeys connected  Hold Endcall Trnsfer Park Confrn ConfList
    ephone-dn  1
     number 100
     pickup-call any-group
     pickup-group 1
    ephone-dn  2
     number 101
     pickup-call any-group
     pickup-group 1
    ephone-dn  3
     number 102
     pickup-call any-group
     pickup-group 1
    ephone-dn  4
     number 103
     pickup-call any-group
     pickup-group 1
    ephone-dn  5
     number 105
     pickup-call any-group
     pickup-group 1
    ephone-dn  6
     number 104
     pickup-call any-group
     pickup-group 1
    ephone-dn  7
     number 106
     pickup-call any-group
     pickup-group 1
    ephone-dn  8
     number 107
     pickup-call any-group
     pickup-group 1
    ephone-dn  9
     number 116
     pickup-call any-group
     pickup-group 1
    ephone-dn  10
     number 109
     pickup-call any-group
     pickup-group 1
    ephone-dn  11
     number 111
     pickup-call any-group
     pickup-group 1
    ephone-dn  12
     number 112
     pickup-call any-group
     pickup-group 1
    ephone-dn  13
     number 113
     pickup-call any-group
     pickup-group 1
    ephone-dn  14
     number 114
     pickup-call any-group
     pickup-group 1
    ephone-dn  15
     number 115
     pickup-call any-group
     pickup-group 1
    ephone-dn  16
     number 108
     pickup-call any-group
     pickup-group 1
    ephone-dn  17
     number 117
     pickup-call any-group
     pickup-group 1
    ephone-dn  18
     number 118
     pickup-call any-group
     pickup-group 1
    ephone-dn  19
     number 119
     pickup-call any-group
     pickup-group 1
     label Alex
     name Alex
    ephone-dn  20
     number 120
     pickup-call any-group
     pickup-group 1
    ephone-dn  21
     number 121
     pickup-call any-group
     pickup-group 1
    ephone-dn  22
     number 122
     pickup-call any-group
     pickup-group 1
     label Acher Well MY 8
     name Acher Well MY 8
    ephone-dn  23
     number 123
     pickup-call any-group
     pickup-group 1
    ephone-dn  24
     number 124
     pickup-call any-group
     pickup-group 1
     label OilTools
     name OilTools
    ephone-dn  25
     number 125
     pickup-call any-group
     pickup-group 1
     label Guest
     name Guest
    ephone-dn  26
     number 321
     description IT ServiceDesk
     call-forward all 690048717608503
    ephone-dn  27
     number 127
     pickup-call any-group
     pickup-group 1
    ephone-dn  28
     number 128
     pickup-call any-group
     pickup-group 1
    ephone-dn  29
     number 129
     pickup-call any-group
     pickup-group 1
    ephone-dn  30
     number 130
     pickup-call any-group
     pickup-group 1
     label Reception
     name Reception
    ephone-dn  39
     number 188
     park-slot directed timeout 60 limit 2 transfer 100
    ephone  1
     mac-address 1833.9D15.43C2
     ephone-template 1
     type 7942
     button  1:8
    ephone  2
     mac-address 1CE6.C799.7E7E
     ephone-template 1
     type 6921
     button  1:3
    ephone  3
     mac-address 1CE6.C799.7EF9
     ephone-template 1
     type 6921
     button  1:4
    ephone  4
     mac-address 1CE6.C799.3F86
     ephone-template 1
     type 6921
     button  1:2
    ephone  5
     mac-address 1CE6.C799.7E43
     ephone-template 1
     type 6921
    ephone  6
     mac-address 10BD.1800.7793
     ephone-template 1
     type 7942
     button  1:7
    ephone  7
     mac-address 1CE6.C799.83C2
     ephone-template 1
     type 6921
    ephone  8
     mac-address 10BD.1800.7807
     ephone-template 1
     type 7942
     button  1:19
    ephone  9
     mac-address 1833.9D15.C947
     ephone-template 1
     type 7962
     button  1:6
    ephone  10
     mac-address A418.758A.F2FF
     ephone-template 1
     type 7962
     button  1:10
    ephone  11
     mac-address 1833.9D15.E9ED
     ephone-template 1
     type 7962
     button  1:11
    ephone  12
     mac-address 1833.9D14.4058
     ephone-template 1
     type 7962
     button  1:12
    ephone  13
     mac-address 1833.9D15.EA99
     ephone-template 1
     type 7962
     button  1:13
    ephone  14
     mac-address A418.7528.2A3C
     ephone-template 1
     type 7962
     button  1:14
    ephone  15
     mac-address 44AD.D9D4.0A96
     ephone-template 1
     type 7965
     button  1:15
    ephone  16
     mac-address 44AD.D9D4.1717
     ephone-template 1
     type 7965
     button  1:16
    ephone  17
     mac-address 44AD.D9D4.1746
     ephone-template 1
     type 7965
     button  1:17
    ephone  18
     mac-address E8ED.F3AB.0CEC
     ephone-template 1
     type 7965
     button  1:18
    ephone  19
     mac-address E8ED.F3AB.0BD6
     ephone-template 1
     presence call-list
     type 7965 addon 1 7916-12 2 7916-12
     button  1:30
    ephone  20
     mac-address E8ED.F3AB.0EBC
     ephone-template 1
     speed-dial 1 69001800815412 label "Operation Meeting"
     type 7965
     button  1:20
    ephone  21
     mac-address 5C50.15A8.0D96
     ephone-template 1
     type 7962
     button  1:21
    ephone  22
     mac-address 1833.9D15.EA88
     ephone-template 1
     type 7962
     button  1:22
    ephone  23
     mac-address 1833.9D15.E9D8
     ephone-template 1
     type 7962
     button  1:23
    ephone  24
     mac-address 1833.9D15.EA02
     ephone-template 1
     type 7962
     button  1:24
    ephone  25
     mac-address 1833.9D15.C558
     ephone-template 1
     type 7962
     button  1:25
    ephone  26
     mac-address 1833.9D15.C5D0
     ephone-template 1
     type 7962
     button  1:4
    ephone  27
     mac-address A418.7529.95FA
     ephone-template 1
     type 7962
     button  1:5
    ephone  28
     mac-address 1833.9D15.8D05
     ephone-template 1
     type 7962
     button  1:1
    ephone  29
     mac-address 1833.9D15.EAA9
     ephone-template 1
     type 7962
     button  1:2
    ephone  30
     mac-address 1833.9D15.EA0F
     ephone-template 1
     type 7962
     button  1:9
    ephone-hunt 1 sequential
     pilot 200
     list 130, 100, 103
     final 103
     timeout 20, 20, 10
     statistics collect
     present-call onhook-phone
    ephone-hunt 2 sequential
    line con 0
    line aux 0
    line 2
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line vty 0 4
     password cisco
     login local
     transport input all
    line vty 5 15
     login
     transport input all
    scheduler allocate 20000 1000
    ntp server 119.110.97.148 prefer
    end
    Thank you

    Hi,
    Can you post the output from "debug voice ccapi inout"?  This will tell us which Dial-Peer it's matching.
    Thanks
    Rob

  • Call bar is now vertical on the right side of screen. How do I get it back on the bottom?

    Call bar is now vertical on the right side of screen. How do I get it back on the bottom? I've tried rebooting and changing screens but it won't change. I can't find a setting for that call bar.

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