International Calls Barred
I am on holiday and have had the Samsung S5 for a few weeks without any problems. I upgarded to the new EE tarrif with roaming minutes and texts as I travel a lot with work. Having arrived on holiday I find I cannot make calls to uk numbers nor to 150 and am redirected to 1407 which is in Spanish only - wonderful idea EE. After dumping 15euros into a public phone I am told to check the setting for Call Barring - Voice Call - International calls to find it is enabled and EE cannot tell me th password but assured me we haved moved forward on the problem (without solving it) - andother great service EE. Can anyone who has experinved this help with the code to disable it please? It is the same on my wife´s handeset where it is enabled too. Thanks in Advance
Sorted! Called EE again and spoke to Eileen who was very cheerful and determined to help me. After she had a couple of conversations with level 2 all she had to do was reset the sim. She called me back after this had been done, about 30 mins, I powered off then on and the tick simply disappeared. So persistence is required, actually seems to be a simple fix if you talk to the right person. Seems to me that some training, or at least a memo, is required for the whole customer service team. Of course, this odd anamoly should not even be there, but you don't know about it until it is too late, but all EE customer services team should be aware and know what to do. Good luck!
Similar Messages
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Outgoing International calls barred
I've had this issue ever since I joined EE (almost a year ago) but as I've not been abroad much I've not managed to fix it yet - In my account settings (on this site) both 'Roaming Abroad' and 'Call Anywhere in the World' are enabled (on both the usage and the group usage screens). On my phone however (Sony Xperia Z3 Compact), if I go into call barring settings, 'Outgoing International Roaming' is Barred - If I try to disable this it asks me to 'Enter Password' - what it is looking for is a 4 digit pin which I do not have - I've spoken to EE tech support in the past and was told they had enabled roaming settings on my account but this has not fixed it. How can I get this pin/change this setting? It is definitely not a hardware issue/phone setting, as per mutiple users on this forum:tried turning it off but it asks for a password - have rung ee and they have never heard of the problem - i told them loads of people have had same problem and that they have all posted it on this forum but they still couldnt sort the problem. Spent ages on the phone to them and been told to phone back tomorrow so they can try and get through to level 2 tech support. http://community.ee.co.uk/t5/Android-Forum/international-call-barring/m-p/211057http://community.ee.co.uk/t5/Android-Forum/International-Calls-Barred/m-p/139001 The fix generally appears to be :My final call was to EE and the tech support passed me to higher level (4?) tech who made a change on the network side hich had international calls barred even though roaming and everything else was set up on the contract side. Resart and International Call Carring was disabled without having to enter the password.
Hi ,
I can understand this is very frustrating and it does seem like you have tried everything.
I am going to send you a link to the chat team via a private message, they have sorted this for another customer today.
It's worth a shot to get this sorted. -
Switch off outbound international call barring, don't know the password
I am across in France and found out that international call were being barred. Tried to switch it off on my phone, Galaxy s5, but asking
For a password and I have no idea what it would be. Can't even call 150 as it is taken as an international call. Please help. ThanksHi ,
This cannot be changed in the phone settings.
To get this done, you will need to give us a call.
Click here for all numbers from abroad.
Thanks. -
How do i deactivate international call barring please?!?!
hI, i am currently in italy and my EE plan states that i get free international calls and texts, but when i try to call or text a voicemail says that call barring needs to be deactivated - how do I do this?!? Really need to be able to call and text while I am here! (My internet data is working fine though). Someone help please! Gill
Hi ,
I can understand you need to get this sorted as quick as possible.
I am going to send you a private message, this will give you a link to the chat team they will be open at 9am to 8pm today for you.
Have a great time.
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Can't receive International call which is on saved...
I hope someone can help me with this problem.....
I have a BT phone that has automatic barring of certain types of calls (withheld numbers, etc).
However, I do not have International calls barred as my brother lives in France and I did not want him to run the risk of being barred.
He is also in my saved list - his number starts 0033 for France then his own number.
If I call him from my saved list it connects ok (i.e. the number saved is correct).
However if he calls me from the same phone his call is barred - it is not shown in the display as one of my saved numbers AND it gets barred as an International call despite this feature not being used.
To be honest I don't want to get two different problems mixed up here so if someone could just tell me why he isn't being recognised as being in my saved list despite the saved number apparently being correct, then that would be a start.
Can I also mention that my other saved numbers (i.e. UK numbers) all come through ok and are displayed accordingly.
rrsvp with any ideas please....!
Solved!
Go to Solution.International caller display has not yet been implemented by BT, which is why you are getting the problem.
See these threads https://community.bt.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&location=forum-bo...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
I have the Unlimited Anytime plan but wanted to bar calls to mobiles, but this isn't available as a stand alone option. So my National calls that are inclusive of my plan are now also barred, why????? Could the barring not be split down to national, international, mobiles and an all 3 option??? (International is available as a stand alone already!!)
It's a real pain in the bottom because I now can't call family around the country!If you're not paying for it then you don't have the type you can bar mobile calls.
BT have a thing call Admin Controlled Barring, it is free but only BT can turn it on and off. With this you can have;
1. International Calls Barred
2. Premium Rate Service Calls Barred
3. International & Premium Rate Service Calls Barred
I think there is an all calls barred option but can't remember.
To stop people calling mobiles you would have to rent Call Barring, when I worked for BT it was £2.50 a month, may have gone up since then. Thing with this barring is you can switch it on or off when you want and choose what you want to bar. You would be given a four digit pin number with it in order to take it off when, if you wanted to dial a mobile or international number. -
Barred from international calls
I'm currently barred from international calls on my iPhone 5c, I'm abroad right now so can't even call customer services to get it fixed. Any help?
I've recently returned from France and I discovered that you need to have both international roaming and international premium calls enabled before you can use your phone abroad.
Do you have access to the Internet either through mobile data or WiFi?
Also, what network are you with (Orange, T-Mobile or 4GEE)? -
Problem with call barring password
I have a 3310 which I bought secondhand, it works perfectly except it won't recognise the call barring password. I called my service provider Vodafone who gave me the default password but that doesn't work. The previous owner had used the phone on Orange as well as Vodafone, what should I do? Thanks, Richard
14-Sep-200601:16 PM
andrey_gres wrote:
I think that you have to activate international access from your operator.
Andrey
please can somone kindly help me.i have a nokia 8800 the silver one and when i have attempted to barr receiving international calls it's asking me for a password, which orange have gave me, but the default password doesn't seem to work. can anuone help me? -
Asha 200 bug - wrong number in international call
Hello,
Today I have experienced international call (from The Netherlands). The remote telephone number shown in the displayer begun with +4831 instead of +31 (48 is my country code, and 31 is Dutch country code), so whole was too long.
Maybe it is only small bug, but it makes hard to distinguish international calls from local calls. I had to count amount of digits in telephone number. Also when I want to recall on this number I had to write it manually.
Best regardsThanks for your suggestion, but I am afraid that it will not help. In my opinion the software in mobile adds an extra prefix (in my case it is '+48') when the incoming number does not start from '+' (plus) sign. It can happen, due to different standards of phone numbers depending from operators. The phone should present incoming number as it arrives from the operator. It should be not 'unified'.
I am enclosing a photo of my telephone screen, the selected phone is international number, and below is the local number (both should have the same amount of digits). Of course I hid some digits under bars.
Attachments:
phone_screen.jpg 61 KB -
International calling planminutes per month usage
I was at one time able to minitor my international calling plans minute per month usage on one of Verizons web page. Since then I have lost that page that I saved as a Favorite when my computer crashed. Can anyone please let me know the web address on the Verizon home page to get to that page? It is so frustrating to try to keep track of my monthly international long distance calls.
ok then following these steps.
1.Go to over view page
2. Click on My verizon services
3.click on home phone do not choose any other option and a new page will open
4.left hand side will be written phone plan in blue click on it and that page will take there for info that you are looking for
A Green bar of your minutes usages -
I am not able to make International calls from iPhone 5s
I got this new iphone 5s as a gift a week days ago, and It was working all great for 2-3 days. But from last 4days i AM not able to make international calls
Whenever I dial, I can't hear any ring going on and all I can hear is my own voice reverting back to me. Moreoever I am being charged for every call I make. I tried restarting my device, Also by connecting to itunes to find if any Update is needed but it says my iOS7 is recent no updates needed.
Urgent help needed
Thanks in advance.A call is a call so far as the phone is concerned. Internation or across the street, it doesn't diferentiate between them.
Contact your carrier. -
I changed my data plan from 6g to 8g while my daughter who attends college outside of the US at Toronto Canada (and we have on a international calling and international data plan) was on spring break at her grandparents house here in the US. I made the change online since I had been waiting on the phone for over 10 minutes for a customer service rep to come available. Well when I made the change online since that seems to be the thing that Verizon wants it's customers to do and I didn't see all the different plans available and just did the upgrade to 8g. Next bill had over $900 in roaming charges on her phone line. I called the 1-800 number and waiting for a service rep and after 20 minutes of waiting and being put on hold was told it was the customers mistake and there was nothing they could do.Thanks for nothing. I called back after thinking about it and wondered why changing a data plan for the phones in the US would change a international call plan. Waiting over 10 minutes again between waiting for a service rep and hold for one to answer the call. Gave her all the information about it and she said she would call back. Well, 4 days later over the weekend she had nevered called back. So on the phone again for the third time and after 20 plus minutes again was told that when I did it online I click the plan that didn't include international call only the data plan. Explained that I never saw the difference in the plan packages so put on hold again and was told that they could credit $100 to my bill. Wow, thanks alot !!! We have been Verizon customers for probably atleast 12 years and this is how you treat your long term customers?
Verizon Wireless Customer Support wrote:
AHARDY454,
We definitely want to review options on what has happened. We are now connection, so you can hover over my username and send me a Direct Meesage so we can review your account information. We look forward to reviewing.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
TonyG_VZW they can't exactly hover over your username unless you actually link it in your post. The generic username for all the reps just doesn't fly. -
Set up prepaid calling card for international calls?
I have a prepaid calling card that I use for calling international. The way it works is that I have to call a 866 number, followed by entering a 10 digit code, and then proceed to calling the actual number (with international prefix codes). Is there a way to set this up as international call default so that I do not have to modify all my international contact's phone numbers to include this procedure?
Thanks.
Kspeed dial: Your smartphone can store nine
phone numbers that you can call
with a single keypress. To store a
speed dial number, touch Phone
> Menu > Speed dial setup, and
insert a number in an empty speed
dial slot.
To call a speed dial number, touch
and hold the single-digit speed dial
number in the dialer screen. -
Cannot make international call
Hi,
I am having problem to make international call.
Below is the config.
022247: *Nov 25 02:08:27.598: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (10.53.5.38)sh run
Building configuration...
Current configuration : 22590 bytes
! Last configuration change at 10:08:27 GMT Tue Nov 25 2014 by admin
version 15.2
service timestamps debug datetime msec
service timestamps log datetime msec
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service sequence-numbers
hostname Cisco_CME
boot-start-marker
boot-end-marker
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enable secret 4 tnhtc92DXBhelxjYk8LWJrPV36S2i4ntXrpb4RFmfqY
no aaa new-model
clock timezone GMT 8 0
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ip dhcp pool IPPHONE_POOL
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enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2913731135
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551D2304 18301680 141E3A7C 08DDD58E 33243B1D 3CDC300A 959677E7 DD301D06
03551D0E 04160414 1E3A7C08 DDD58E33 243B1D3C DC300A95 9677E7DD 300D0609
2A864886 F70D0101 05050003 81810045 31667A3E 9ADCE589 EC6A9756 EC63BA20
2A5F6B01 71E14526 7A634355 D1B5C7C0 8F2D7602 45B54483 F4FBFBE3 A03F407B
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5993BF22 2638198C 6ACBE8B6 EF4365
quit
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dspfarm
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allow-connections sip to h323
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sip
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mode cme
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load 7942 SCCP42.9-2-1S
load 6921 SCCP69xx.9-2-1-0
authenticate register
authenticate realm archerwell.local
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tftp-path flash:
create profile sync 0324344033123267
voice register dn 1
number 1111
call-forward b2bua unregistered 11111111
allow watch
name 1111
label PolycomCon-110
voice register pool 1
id mac 0004.F2EA.1461
number 1 dn 1
presence call-list
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codec g711ulaw
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voice translation-rule 1112
rule 1 /^9/ //
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voice translation-profile CALLER_ID_TRANSLATION_PROFILE
translate calling 1111
voice translation-profile INBOUND_TRANSLATION_PROFILE
translate calling 2001
translate called 2000
voice translation-profile OUTBOUND_NORWAY_TP
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voice translation-profile OUTGOING_TRANSLATION_PROFILE
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license udi pid CISCO2901/K9 sn FGL1646215J
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username admin privilege 15 secret 4 g1rTD89b38NIXbGJse.zLc7Cega1TBTlKQNvYDh9Qo6
username josadmin password 0 P@ssw0rd
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gw-accounting aaa
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acct-template callhistory-detail
interface Loopback0
ip address 10.1.10.2 255.255.255.252
ip virtual-reassembly in
interface Embedded-Service-Engine0/0
ip unnumbered Loopback0
ip virtual-reassembly in
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no ip address
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ip address 10.53.5.2 255.255.255.0
interface GigabitEthernet0/0.10
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interface GigabitEthernet0/1
ip address 210.186.148.150 255.255.255.252
shutdown
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ip http server
ip http authentication local
ip http secure-server
ip http path flash:/GUI
ip route 0.0.0.0 0.0.0.0 10.53.5.1
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ip route 10.52.138.0 255.255.255.0 10.53.4.1
ip route 10.54.2.0 255.255.255.0 10.53.4.1
tftp-server flash0:apps42.9-2-1TH1-13.sbn alias apps42.9-2-1TH1-13.sdn
tftp-server flash0:cnu42.9-2-1TH1-13.sbn alias cnu42.9-2-1TH1-13.sdn
tftp-server flash0:cvm42sccp.9-2-1TH1-13.sbn alias cvm42sccp.9-2-1TH1-13.sdn
tftp-server flash0:dsp42.9-2-1TH1-13.sbn alias dsp42.9-2-1TH1-13.sdn
tftp-server flash0:jar42sccp.9-2-1TH1-13.sbn alias jar42sccp.9-2-1TH1-13.sdn
tftp-server flash0:term42.default.loads alias term42.default.loads
tftp-server flash0:term62.default.loads alias term62.default.loads
control-plane
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description ** FXO pots dial-peer **
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shutdown
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port 0/0/0
dial-peer voice 2000 voip
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session target ipv4:10.52.138.41
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port 0/0/0
dial-peer voice 106 pots
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port 0/0/2
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trunkgroup POTSTRUNK
description ** Sabah/Sarawak **
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direct-inward-dial
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trunkgroup POTSTRUNK
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dial-peer voice 311 pots
trunkgroup POTSTRUNK
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destination-pattern 690065[0,1-9].......
direct-inward-dial
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destination-pattern 6900T
direct-inward-dial
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dtmf-relay sip-notify
codec g711ulaw
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service stcapp
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service stcapp
port 0/1/1
dial-peer voice 7 pots
service stcapp
port 0/1/2
dial-peer voice 8 pots
service stcapp
port 0/1/3
dial-peer voice 108 pots
description "Incoming Call to DN"
translation-profile incoming INBOUND_TRANSLATION_PROFILE
destination-pattern 1...
incoming called-number .%
direct-inward-dial
port 0/1/0
dial-peer voice 109 pots
description "Incoming Call to DN"
translation-profile incoming INBOUND_TRANSLATION_PROFILE
destination-pattern 1...
incoming called-number .%
direct-inward-dial
port 0/1/1
dial-peer voice 110 pots
description "Incoming Call to DN"
translation-profile incoming INBOUND_TRANSLATION_PROFILE
destination-pattern 1...
incoming called-number .%
direct-inward-dial
port 0/1/2
dial-peer voice 111 pots
description "Incoming Call to DN"
translation-profile incoming INBOUND_TRANSLATION_PROFILE
destination-pattern 1...
incoming called-number .%
direct-inward-dial
port 0/1/3
dial-peer voice 305 pots
trunkgroup POTSTRUNK
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE_D9
destination-pattern 69[2-9].......
direct-inward-dial
gatekeeper
shutdown
telephony-service
max-ephones 40
max-dn 100
ip source-address 10.53.4.2 port 2000
auto assign 1 to 40
service phone ehookEnable 1
service directed-pickup gpickup
service dnis dir-lookup
timeouts interdigit 4
cnf-file location flash:
load 7916-12 B016-1-0-4.SBN
load 7942 SCCP42.9-2-1S
load 7962 SCCP42.9-2-1S
load 6921 SCCP69xx.9-2-1-0
time-zone 43
date-format dd-mm-yy
max-conferences 8 gain -6
moh "flash:/music-on-hold.au"
web admin system name admin password P@ssw0rd
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn-template 1
ephone-template 1
softkeys idle Redial Newcall Cfwdall Gpickup Dnd
softkeys connected Hold Endcall Trnsfer Park Confrn ConfList
ephone-dn 1
number 100
pickup-call any-group
pickup-group 1
ephone-dn 2
number 101
pickup-call any-group
pickup-group 1
ephone-dn 3
number 102
pickup-call any-group
pickup-group 1
ephone-dn 4
number 103
pickup-call any-group
pickup-group 1
ephone-dn 5
number 105
pickup-call any-group
pickup-group 1
ephone-dn 6
number 104
pickup-call any-group
pickup-group 1
ephone-dn 7
number 106
pickup-call any-group
pickup-group 1
ephone-dn 8
number 107
pickup-call any-group
pickup-group 1
ephone-dn 9
number 116
pickup-call any-group
pickup-group 1
ephone-dn 10
number 109
pickup-call any-group
pickup-group 1
ephone-dn 11
number 111
pickup-call any-group
pickup-group 1
ephone-dn 12
number 112
pickup-call any-group
pickup-group 1
ephone-dn 13
number 113
pickup-call any-group
pickup-group 1
ephone-dn 14
number 114
pickup-call any-group
pickup-group 1
ephone-dn 15
number 115
pickup-call any-group
pickup-group 1
ephone-dn 16
number 108
pickup-call any-group
pickup-group 1
ephone-dn 17
number 117
pickup-call any-group
pickup-group 1
ephone-dn 18
number 118
pickup-call any-group
pickup-group 1
ephone-dn 19
number 119
pickup-call any-group
pickup-group 1
label Alex
name Alex
ephone-dn 20
number 120
pickup-call any-group
pickup-group 1
ephone-dn 21
number 121
pickup-call any-group
pickup-group 1
ephone-dn 22
number 122
pickup-call any-group
pickup-group 1
label Acher Well MY 8
name Acher Well MY 8
ephone-dn 23
number 123
pickup-call any-group
pickup-group 1
ephone-dn 24
number 124
pickup-call any-group
pickup-group 1
label OilTools
name OilTools
ephone-dn 25
number 125
pickup-call any-group
pickup-group 1
label Guest
name Guest
ephone-dn 26
number 321
description IT ServiceDesk
call-forward all 690048717608503
ephone-dn 27
number 127
pickup-call any-group
pickup-group 1
ephone-dn 28
number 128
pickup-call any-group
pickup-group 1
ephone-dn 29
number 129
pickup-call any-group
pickup-group 1
ephone-dn 30
number 130
pickup-call any-group
pickup-group 1
label Reception
name Reception
ephone-dn 39
number 188
park-slot directed timeout 60 limit 2 transfer 100
ephone 1
mac-address 1833.9D15.43C2
ephone-template 1
type 7942
button 1:8
ephone 2
mac-address 1CE6.C799.7E7E
ephone-template 1
type 6921
button 1:3
ephone 3
mac-address 1CE6.C799.7EF9
ephone-template 1
type 6921
button 1:4
ephone 4
mac-address 1CE6.C799.3F86
ephone-template 1
type 6921
button 1:2
ephone 5
mac-address 1CE6.C799.7E43
ephone-template 1
type 6921
ephone 6
mac-address 10BD.1800.7793
ephone-template 1
type 7942
button 1:7
ephone 7
mac-address 1CE6.C799.83C2
ephone-template 1
type 6921
ephone 8
mac-address 10BD.1800.7807
ephone-template 1
type 7942
button 1:19
ephone 9
mac-address 1833.9D15.C947
ephone-template 1
type 7962
button 1:6
ephone 10
mac-address A418.758A.F2FF
ephone-template 1
type 7962
button 1:10
ephone 11
mac-address 1833.9D15.E9ED
ephone-template 1
type 7962
button 1:11
ephone 12
mac-address 1833.9D14.4058
ephone-template 1
type 7962
button 1:12
ephone 13
mac-address 1833.9D15.EA99
ephone-template 1
type 7962
button 1:13
ephone 14
mac-address A418.7528.2A3C
ephone-template 1
type 7962
button 1:14
ephone 15
mac-address 44AD.D9D4.0A96
ephone-template 1
type 7965
button 1:15
ephone 16
mac-address 44AD.D9D4.1717
ephone-template 1
type 7965
button 1:16
ephone 17
mac-address 44AD.D9D4.1746
ephone-template 1
type 7965
button 1:17
ephone 18
mac-address E8ED.F3AB.0CEC
ephone-template 1
type 7965
button 1:18
ephone 19
mac-address E8ED.F3AB.0BD6
ephone-template 1
presence call-list
type 7965 addon 1 7916-12 2 7916-12
button 1:30
ephone 20
mac-address E8ED.F3AB.0EBC
ephone-template 1
speed-dial 1 69001800815412 label "Operation Meeting"
type 7965
button 1:20
ephone 21
mac-address 5C50.15A8.0D96
ephone-template 1
type 7962
button 1:21
ephone 22
mac-address 1833.9D15.EA88
ephone-template 1
type 7962
button 1:22
ephone 23
mac-address 1833.9D15.E9D8
ephone-template 1
type 7962
button 1:23
ephone 24
mac-address 1833.9D15.EA02
ephone-template 1
type 7962
button 1:24
ephone 25
mac-address 1833.9D15.C558
ephone-template 1
type 7962
button 1:25
ephone 26
mac-address 1833.9D15.C5D0
ephone-template 1
type 7962
button 1:4
ephone 27
mac-address A418.7529.95FA
ephone-template 1
type 7962
button 1:5
ephone 28
mac-address 1833.9D15.8D05
ephone-template 1
type 7962
button 1:1
ephone 29
mac-address 1833.9D15.EAA9
ephone-template 1
type 7962
button 1:2
ephone 30
mac-address 1833.9D15.EA0F
ephone-template 1
type 7962
button 1:9
ephone-hunt 1 sequential
pilot 200
list 130, 100, 103
final 103
timeout 20, 20, 10
statistics collect
present-call onhook-phone
ephone-hunt 2 sequential
line con 0
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
password cisco
login local
transport input all
line vty 5 15
login
transport input all
scheduler allocate 20000 1000
ntp server 119.110.97.148 prefer
end
Thank youHi,
Can you post the output from "debug voice ccapi inout"? This will tell us which Dial-Peer it's matching.
Thanks
Rob -
Call bar is now vertical on the right side of screen. How do I get it back on the bottom? I've tried rebooting and changing screens but it won't change. I can't find a setting for that call bar.
This isn't a native setting that I can find Relsea. Did you download an application that maybe has this function? Any luck if you reboot the phone by pulling out the battery?
Please let us know what happens next.
Thanks,
MikeS_VZW
Follow us on Twitter @VZWSupport
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