International calls via Hub phone

I'm sorry if this is something that has been discussed before but this is my first posting on these forums so bear with me!
I recently changed to BT Broadband for my ISP and signed up for Broadband Talk as part of the phone package having been told that international calls would be cheaper. The problem is that every time we have tried to dial abroad an automated message basically says that there are technical problems preventing this.
As it has now been going on for a couple of months, can anyone shed any light on what the problem is and - if possible - how to solve it?
Thanks.

Hi Tom
I would call the helpdesk on 0800 111 4567 and get them to test there is not a problem calling abroad to that country.
Is it all international country your having an issue with or just one?
Also are you dialing the correct code?
DK

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BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

International calls via Hub phone

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