International Long Distance Value Plan

I'm trying to confirm that the International Long Distance Value Plan (calling Canada = $5.00 monthly access charge, $0.01/min for landline and mobile) can be added to a ALLSETS prepaid plan. I'm hoping to setup a prepaid plan in the next few days. I had talked to a Verizon rep on the phone and they had said that this plan cannot be added to a prepaid plan. I had chatted via the online chat with a rep who said that it is possible to do this. International Prepaid Phones & Plans - Verizon Wireless is where I saw this Long Distance plan. So who/what is correct?

I just chatted with another rep online. Additional funds must be made available on the Prepaid account before using the International Long Distance Value Plan. So for a smartphone, it would be the $45 for the ALLSETS plan, plus $5 for the access fee, plus however much more funds are added to use the per min. charge to make the international long distance call.
The other option would be to go with the plan that offers 1000 mins. for $10/month (calling Canada).

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I have an unlimited talk plan but I received a $40 long distance charge this month...no explanation, just says "long distance-Verizon wireless". Nothing shows up in roaming...what is this??

i have an unlimited talk plan but I received a $40 long distance charge this month...no explanation, just says "long distance-Verizon wireless". Nothing shows up in roaming...what is this??

Sorry for any uncertainty about your bill, vintagefaith77! I can see how it would unsettle you to see a charge you didn't expect. Although you may have unlimited domestic minutes with your plan, long distance charges occur when you make a call to a non-domestic phone number (international). It wouldn't be a roaming charge because the call was made from within your home calling area (the United States) to an international number.
I recommend reviewing your detailed statement for the call(s). Some 10 digit numbers can be dialed from your phone but still be international (such as calls to Canadian or Dominican Republic numbers).
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Report Internal Order needed - showing Plan and Budget Values?

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Hi I have been very happy with verizon for a very long time, and I always had every problem resolved, the customer service is one of the best there is. But I saw a $38.87 in long distance charge on my bill. Which is impossible because when I first got my cell phone I was never able to make international calls from day one, also I only use calling cards or apps to call international. As always I trust verizon wireless to resolve my issues. So when I called I spoke to BROOK and she was fine at first, but then when I told her that I never added international calling to my plan, she said that this service is given to long time customers. And even tho I did accepted that in fact I did call international, she kept repeating herself to me saying, ''YOU JUST ADMITTED TO ME YOU MADE THE CALL''. Of course I admitted it, I'm not gonna lie. I felt like my mom saying ''you just admitted to me". When I asked to speak to a supervisor, she said I am the supervisor and I can only meet you half way as a courtesy or something like that. I insisted to speak someone higher and finally she put me on hold, I said ok she said ''uhuh'' like I inconvenienced her. I work in customer service, customers can get really rude and frustrating, and even curse you out, but in no way I did any of that(because I know how it feels). The point is that I never added international calling to my plan, and I used a calling card to make every international call. Although the gentleman she transferred me after was more like a person DID NOT resolve my problem I am $19.00 short. I am so upset and even when verizon was charging extra for many months in the past w/o my permission (it was returned after). Even that, did not make me upset because I trusted that verizon will resolve it with no problem. Well now I can't wait until my plan is due on November and cancel my services.

I am also unhappy with verizon's long distance charges for my cell phone. It's ridiculous that I'm getting charged $6.37 in long distance charges for two months in a row. The first month, I went to the store and they mentioned a call to Canada. I was like "fine, I may have called Canada." The next month, I am absolutely certain that I did not make any international calls; yet I got another charge for $6.37. Now I'm going to have to waste my time on the phone with Verizon for this refund because their website links you to discussion forums instead of providing an option to email customer service to complain about overcharges.

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Hello
Please I am curious are there charges for me dialing 800 or 866 numbers from my land line?

telesleuth wrote:
Secondly, after receiving my first bill including Long Distance service under this plan, I see a "Prorated monthly Recurring Charge" of $4.82 tacked on to my long distance charges.
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Thanks for your help.
Telesleuth in Pennsylvania
Can't help with your fine print problem....that's why it's called the fine print.
Pro-rated service workes like this.
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a STG number is mapped to a single target number, and that number must always be entered in international dialing format (i.e. exactly the same way you would dial it if you were wanting to call it using SkypeOut on any Skype client)
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Could be mistake.
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If you have wifi plus cellular and you use in Europe, do long distance phone rates apply?

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Is my long distance free or do I need a discount carrier like I had before.

Since this is the general forum for Verizon Residential products, all sorts of possibilities
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Freedom Essntials and Digital Voice inlude long distance (all US and some other areas). Most other packages such as Local and regionals you have to add long distance and have options such as Verizon Five Cents Plan and eValues.

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I already have Unlimited Weekend Plan along with my line rental. But I also have something called Basic Value Plan on my bill at £4.80 a month - can someone tell me what on earth this is ?

I've just ask BT this same question. It's an obsolete product offering that provided you with a number of calling features. It was apparently superseded by the option to purchase individual calling features but you would have been left on this plan unless you rang them to cancel it - BT couldn't tell me how long ago it was made obsolete (many years they said) or what information they provided at the time to advise customers that they had to ring up to cancel and it would not show in the on-line account management. There is no information available on the BT web site - because it is an obsolete product.

International Long Distance Value Plan

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