Internet 2G 3G Connection problem iPad2
We have two iPads 2, using only 2G or 3G conction, not WiFi. Each iPad 2 has different mobile operator (Megafon and Beeline in Russia). But we always have the same problem: sometimes Internet connection is broken. We can not to use Safari or other programs, podcasts.. But signal of GSM or WCDMA is OK. Some times we switching to fly (off-line) mode - and back, sometimes it helps, sometimes no. Anybody can help us?
I would ask the carrier (orange)
maybe look at their guide of how to setup their 3g connection and compare it to how your ipad is setup
Similar Messages
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Broadband/internet and wireless connection problem...
Towards the end of 2101 I received an email informing me that BT would be upgrading my local line and I could expect a much improved service. Whether this 'upgrade' has been the cause of my problems or is merely coincidental I cannot say. Prior to my experience since this time I could count lost broadband in hours per year (I never had internet or wireless connection problems).
Since the end of 2010 I now regularly lose my broadband completely every six to eight weeks. 'Home Hub cannot connect to broadband.' There is a worsening loss of speed? over a period of two to four days at the end of which I need to phone BT three/four/five, etc. times until they manage to locate the problem and fix it. It is always some problem they find on the line or with their equipment.
I always mention that this is an ongoing problem. Never do they take any action to escalate the issue.
This week things have become considerably worse.
I have started to lose my internet connection now. 'Safari cannot connect to the internet'.
There are now two issues which arise concurrently.
I phoned BT, finally the operative in India (through a very poor BT wireless phone connection) changed the channel of my router for me. He mentioned something about changing the address and password. This seriously exacerbated the situation. My password is not recognised now when I am asked to reconnect by selecting a network.
The next occasion on which I lost my INTERNET connection and tried to reconnect I got the message 'Airport has the self-assigned IP address (...........) and is unable to connect to the internet.
I phoned BT to report this and was told that this indicated an adapter problem and the problem was now out of BT's hands. I Should contact Apple.
I did so. Apple said I should contact BT to change channels. I explained this had caused the problem and they were now refusing to assist me. Apple tried everything that they could think of to resolve the issue (despite not being required to do so). Eventually the only suggestion they could make as BT had refused to help was to reinstall my operating system. Extremely drastic. But I can now connect wirelessly again.
Service is still intermittent requiring constant restarts to regain connections.
BT's response to a formal complaint was more of the usual banal questions, the usual tests, the usual promises of 'something would be done'.
Their systems are not set up to make any sort of accurate diagnosis of customers' issues. They seem to have a set number of 'fixes' into which they try to fit all problems - one would assume simply to save costs - their cost saving exercises are now costing me money.
That's all for starters.
Any suggestions?
Solved!
Go to Solution.fredderf99 wrote:
I have a similar problem, since BT "upgraded my broardband" my home hub looses internet connection at least twice a day and I have to power reset it. the broadband shows as connected but the internet connection is lost, if I try reconnecting it fails and only a power resetr will work. I have a temp solution by fitting a time switch to the mains adaptor and reseting it at 0200 each day. but before the upgrade the home hub had worked for years and no problems. i have also replaced the origonal home hub 1 with a home hub 2 to see if that improves the situation.
welcome to the forum
This subject has been marked as solved by the originator and you will get more response if you start your own subject rather than continue here.
if you start your own subject just cut and paste your post and then in order to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
ITunes 12.0.1.26 update will not connect to internet, despite no connection problem on my PC?
After upgrading to 12.0.1.26, podcasts won't update and cannot access iTunes Store. Get a message that I cannot access as not connected to internet. There is no problem with my connection. I've rebooted, delete & reloaded etc., still not working. Nothing in the Help section is helping.
Looks like I have fixed the problem by uninstalling then reinstalling the Norton Antivirus software. Thanks again iTunes for another pointless update that wasted hours of my time in trying to get it to work properly.
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Erratic Internet Speed Causing Connection Problems
Hi BTCare,
I have been a BT Broadband Customer for many years and haven't faced any difficulties up until a week ago; I have the original white home hub. In June 2010 an ADSL upgrade was carried out in my area and since that time I have been able to achieve 10mb Broadband speed consistently (Peak & Non-Peak) without any problems.
In the past 5-7 days my Internet Speed has been slowly deteriorating and is now becoming almost un-usable. Earlier in the week the speed dropped to around 5mb and I contacted BT Support over the phone and they instructed me to run speed tests throughout the day suggesting that the problem may lie with internet activity in my area increasing during peak times. This didn't seem to be the case as the speed tests were returning similar speeds regardless of what time of day I carried out the tests.
Since then my speeds have continued to decline to as low as 1mb at times which has now made it difficult to even use the internet as even loading web pages sometimes takes up to 30 seconds. Some wireless devices (e.g. iPhone) can't even establish a connection to the router even when I am standing directly in front of it.
I have configured my wireless connection (changing channels etc.); re-starting the router at intervals hoping this will improve matters but this has proved fruitless. I have run a speed test now with the results as follows:
Download speedachieved during the test was - 240 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :5923 Kbps(DOWN-STREAM), 1191 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.84:23.63:67.79 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 171 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1191 Kbps
Any support you can provide will be greatly appreciated.
Kind Regards,
DanThanks for the reply,
My ADSL settings are as follows:
Uptime:
0 days, 22:49:56
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,191 / 6,007
Data Transferred (Sent/Received) [MB/GB]:
153.40 / 3.70
ptime:
0 days, 22:50:28
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,191 / 6,007
Data Transferred (Sent/Received) [MB/GB]:
153.42 / 3.70
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
11.0 / 23.0
SN Margin (Up/Down) [dB]:
6.5 / 15.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
29 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
2 / 2,035
HEC Errors (Up/Down):
1 / 895
Line Profile:
Fast
Kind Regards,
Dan -
Hi
I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?
I have tried reseting the network settings and forgetting my wireless connection and re-connecting to it. I even backed up my phone on itunes and restored it, factory reseted it. Nothing seems to work.
Also after my upgrade to ios 8.1 my personal hotspot option under cellular data has disappeared.
Would you please help me out? I would really appreciate it.Hi..
Restart your router then restart the iPhone to test.
If that doesn't help, try this support article > iOS: Troubleshooting Wi-Fi networks and connections -
i connect my iphone to my pc and i tunes open automatically,then i press dowload and update but itunes say am not connected to the internet while my pc is connected to the internet what isi the problem?
If you are the only user on your computer you probably don't have multiple user accounts set up and can disregard that. If you are using iTunes 11 go to View>Show Sidebar. Now see if your iPad appears under Devices on the left side when you connect it. If it does, click on the name of your iPad on the left side and your iTunes sync settings options will appear in folders with tabbed headings to the right.
If it doesn't appear on the left side, follow the troubleshooting steps shown in this article: http://support.apple.com/kb/TS1538. -
WiFi Internet connectivity problems after upgrade to 10.8.4
After upgrading to MacOS 10.8.4 I am facing regular interruptions to my WiFi internet connectivity. Periodically the internet connectivity is lost and the only way to fix the problem is to turn WiFi off and on again. This happens frequently when I am downloading files at using big bandwidth (more than 1.5-2 MB/s). If I use assist me on the Network preferences tab, it displays an ISP error when the connectivity is down, however I am certain that I do nota have any kind of ISP or router issue since at the same time I have WiFi internet connectivity from my iPad mini, iPhone 4S and Samsung Galaxy S3. Therefore it should be a 10.8.4 issue
Troubleshooting Wi-Fi issues in OS X
Wireless Connection Problems - Fix
Wireless Connection Problems - Fix (2)
Wireless Connection Problems - Fix (3)
Wireless Connection Problems - Fix (4) -
Who can shed some light on my ongoing connection problem.
After upgrading my iPad Air with IOS 7.06, I could no longer connect to the internet.
I have 2 MacBooks Air, 1 ipad mini and one iPhone 4S running on the same network, and they are all connected to the net and function well.
So I cleaned up the ipad completely, installed the latest firmware and reinstalled my apps : no connection.
I tried all things of resets and forgets. No result.
I have been fondling with my Airport Extreme 5 , but that did not help much.
This morning I went to a neighbor , hooked my ipad air on his network, typed the password and the thing all worked fine.
I have tried to connect the ipad air as an ethernet client, but that did not work. „Not enough power“ was the statement
Ideas anyone ?Yes I tried this manyfold. But did not work. Reading on, I took Tesserac's advice. Shut down router and computer.
Start router after 15 minutes and wait another 10 minutes before starting the computer.
Et voila.... everything is back in working order,
Regards form Curacao, Dutch Caribean.
Pete van Linden -
I'm tired of this problem of not being able to access itunes on my laptop and now no internet access despite connection and strength being excellent. What are windows playing at? Worked perfectly well until recently. Very frustrating and time consuming!
Just a few lines to assure you you are not alone regarding speed delivery. By no means.
I'm on Infinity 2 with HH5 - was virtually guaranteed 63 d/l and told possibly even up to 78. My actual speeds are nearer 15 (yes 15!) to 28 d/l if I am lucky. I've played all the obligatory games of checking and posting and reviewing my HH stats - and of course wasting my time with India "help" customer services who are instructed to read from a script of inane generalities which are usually completely irrelevant and have no connection whatsoever with a user's Specific problem.
It more often than not turns out that the automated monitoring system imposes a software called DLM = Digital Line Management = which (with the endless excuse of improving line stability) increases noise margins and drastically reduces speed. This can kick in pretty rapidly and can take at least 3 to 4 days to modify itself - if indeed at all!!! Usually an Openreach engineer visit is then needed - who will re-set the Profile to what it is you are supposed to be paying for ..... then of course it is totally possible that DLM will re-emerge and the same old cycle of troubles will have to be endured.
We pay in good faith at the outset on the back of so many promises - only to be cynically let down and dismissed once signed up. It is quite wrong we have to continually argue our case to (try) to get anywhere and are always reminded that we are tied into contracts with expensive escape clauses - or that an engineer's visit is only free IF it is proved the fault is not inside your house - which it very rarely is! This is often more an Ordeal than a subscribed service. Superfast reliable Broadband in the UK ? Ha! -
When i connect my ipad2 to iTune, it show "iTunes could not check for an update to the carrier settings for your iPad. An unknown error occured (1651)". What should i do to solve this problem? My iTune version is 10.1.4.10 and my ipad is 4.3.5.
If you have iOS 7.1 then you must be a developer, so you should be posting in the developer forums : https://devforums.apple.com/index.jspa
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Why doesn't my VGA adapter work to connect my iPad2 to my projector. I haven't had any problems in the past?
Hey MarieF-D,
Thanks for the question. The following article provides basic troubleshooting steps that may help to resolve your issue:
iOS: About Apple Digital AV Adapters
http://support.apple.com/kb/HT4108
Troubleshooting
If you encounter an issue using the Apple Digital AV Adapter or VGA Adapter:
Disconnect and reconnect the adapter from the iOS device and display.
Connect directly to the TV, projector, or external display using a known-good VGA or HDMI cable.
Remove any VGA or HDMI extension cables or converters.
Note that accessories that convert a VGA or HDMI signal to other video formats (DVI, Composite, Component) are not supported.
Ensure that you are using the latest version of iOS. Some Apple Digital AV Adapters require iOS 5.1 or later.
Note: When using an Apple Digital AV Adapter manufactured before early 2012 with iPad (3rd generation), you may see the "This accessory is not supported" alert. Dismissing the alert will allow you to use the adapter.
For optimal performance, you may need to adjust the video resolution or settings for your display. If your display offers an "auto detect" or "factory default" setting, you may be able to use these options to optimize video resolution and display.
Thanks,
Matt M. -
I have contacted EA about this and can find no help. I had this Scrabble on my iPad2 and began to have connection problems, it would lock in the "connecting" position. This is not the first time Scrabble has had problems with interface. Typically customers delete the Ap then download it again to reinstall it. During the process you sign in and approve the purchase KNOWING that another window will open saying that you have previously purchased it and that there is no charge. So what happened this time? It will not connect and all of my saved and current games are wiped out. I want my money back, this game interface is pretty junk and operates like some ancient DOS program,,bug,bug,buggy. I want my money back.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Airport internet connection problems in OS X but not in XP or iBook
I have an iBook and an iMac, and the iMac has Leopard and XP on it. When in Leopard, most of the time, the internet connection is extremely slow and can never load a full page in Safari, always quitting halfway or the connection drops completely.
When I go into XP, the internet connection is perfectly fine and there are no speed issues and the connection is never dropped.
When I use my iBook, there is also no connection problems.
The crappy internet connection also affects Mail in such a way that I cannot quit Mail or Shut Down (until I force quit Mail).
I called apple the last time this happened and their solution fixed it, but the problem is back again.
Does anyone know how to fix this, or does anyone know if there is something wrong with my Airport?
(Its an aluminum iMac, 2.4 GHz running 10.5.7, and not using the Beta Safari)Hello, I don't think I can help, I do have 10.7.3 & W7 Ultimate, but I run W7 in Parallels...
http://www.parallels.com/
And it uses Shared Networking of OSX. -
When is Apple going to fix Yosemite's internet connection problem
Is Apple going to fix Yosemite"s internet connection problem?
Nobody here knows any more than you do about what Apple is going to do. If you want help from other end users with your problem, you'll have to describe it in more detail.
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Omni 10 mostly internet connection problem, also difficulties responding generally
Dear all,
For two weeks now i am proud owner of an omni 10 tablet. However, i already encountered some problems like the loss of the audio System, which was luckily restored with the help of the hp support via telephone.
Unfortunately, my tablet is not properly connecting to the internet since yesterday. It also has problems opening PDF files with 'adobe read', deleting or newly creating appointments in the challenger app and foremost it sometimes does not open the settings section depite repeatedly tapping on its button..
Most important currently is the internet connection problem. Is connects but says at the same time that the connection is limited. Additionally, it does not offer any solutions to this. That happend with three differend routers so far..
I hope you can help me
GreetingsThe only thing I can suggest is for you to follow as many steps in this document as you can: Troubleshooting Wireless Network
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