Internet Access Diasabled Following Download from HP Support Assistant

Downloading from HP Support Assistant a file related to Realtek RTL8723BE..... disabled access to internet, refused re-enabling, and damaged restore point so system restore could not be used. Makes me feel I should stay well clear of Support Assistant in the future. ISP could not remedy the problem. Had to reset to factory default settings to regain internet access. More than a little irritating.

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the notebook.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the notebook again.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Similar Messages

I can't download updates from hp support assistant

I have hp pavilion g6 and i can't download updates from hp support assistant, when i press download and install selected updates then i found above downloads is completed then i clicked Next and when i came back i found it still not done, help please!
This question was solved.
View Solution.

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the notebook.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the notebook again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Is the other way to get the downloads from the support section

Is there any other way to get the downloads from the support section?
Because the download speed is very slow. For example in need the new version from the Value Added Package, and its 116 MB big. A normal download time would be about 5 - 10 minutes. But when i download it from Toshiba I need 2 - 6 hours. Not good for a company that makes high performance computers and notebooks.
And the worst thing is that the connection is reseted after some hours...so I'll never get the update.
Does anyone know help?
Gruss
Thomas

Hello Thmas
I can understand you very well because few days ago i have installed Vista Ultimate on my brand new Satellite A200. Unfortunately I am afraid there is no much to do. You know very well that since Vista OS is on the market, thousands of people want to downgrade OS to WXP or update to Vista ultimate.
I am really not wondering that download is so slow. I have noticed that download speed is much better early morning and maybe you should download all stuff you need at this time. Save all this stuff for further handling.
Bye and good luck

How can I delete updates that I don't want from HP Support Assistant?

I keep getting pop-ups from HP Support Assistant that I have updates. The only updates in there are 2 optional updates to install BING, which I don't want. Is there any way to delete these 2 optional updates so that I won't keep getting that pop-up?? Thank you very much!
This question was solved.
View Solution.

It is as simple as "right click" on the BING update and select "hide". When you re-enter the update program, you will notice the BING update is not shown.
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Under what category is the CML download from the support portal?

I am unable to locate the CML downloads from the cisco support portal. What category is this located in?
It seems like the marketing teams need to have a meeting and decide what kind of product this is. Here in the support forums the product is listed under Network Infrastructure. On the cisco.com site it is listed under Cloud and Systems Management.
I have a valid license and support contract incoming, I just can't find the media download location. Thanks for any help.

I was able to work with TAC to get the edelivery email that included the OVA file. How are you all going to handle product updates if there isn't any way to download the software from the normal support download tool?
Another question I have now that I have the environment running is where do I download the client software? I expected to see a download link somewhere on the User Workspace Management portal, but don't see anything.
So far I have been a little disappointed with the lack of clarity in the documentation on simple things like this. The documentation does a good job of instructing how to modify the .vmx file to get the nested hypervisor working (something that the end user shouldn't have to do, this should be handled in the OVA before it is delivered to the end user).
I also feel that there needs to be a little more discussion on the deployment options for this software. We are initially just wanting to run the simulations sandboxed with no connectivity to our corporate network except through the management interface for user connections. I don't think we need the FLAT and SNAT networks for this, but if we do, I am confused because the documentation is poor.
So now I have a server deployed, but no way to actually run simulations since I don't have any client software.

TS1398 As a truck driver, I don't have internet access, my cell phone doesn't support Apple yet either,,, How can i gain internet access on the road if I'm rolling and not in a stationary place for wifi?

I recently purchased an i pad and have the internet at home, I am also a truck driver and once i leave home, I won't have the internet unless I stop close to where there is wifi, is there anything out there that I can purchase so I will have the internet at all times

I purchased a Verizon MIFI 2200 mobile hotspot with my forst generation iPad almost tow years ago so that I could have internet access with my WiFi only iPad and my iPod Touch. All in all it is pretty reliable but as varjak paw stated above...
"Either of course will be dependening on your being in a location where the carrier provides cell coverage".
Like my cell phone - there are locations where the MIFI doesn't play nice with the cellular networks and it may struggle to find a good signal. On the other hand, sometimes my connection zips along quite nicely. Just keep that in mind - if and when you decide to purchase a mobile hotspot.

Incorrect Low Disk Space Warning from HP Support Assistant

I have an HP Envy m7 notebook. I am getting a warning from the HP Support Assistant that the Primary Drive C: has low disk space. However, my Windows 8.1 Properties box for the C: drive says more that 90% of the drive is free, as I guessed. Why am I getting this seemingly incorrect warning?

Hi sheryltoo,
Thank you for your query, I will do my best to assist you.
I understand the HP support assistant is giving you a low disk space error, but you have plenty of free space available.
Did the error pertain to a different drive letter other then you main drive?
I suggest you uninstall and reinstall the The HP Support Assistant. If you have an older versions installed that may be why you are getting a false error.
Please let me know the outcome.
Sparkles1
I work on behalf of HP
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I keep getting a (false) notification from HP Support Assistant: low disk space on C drive?

Hi, this morning upon starting up my computer the magnifying glass was hovering over the HP Support Assistant icon and usually that means it is checking for updates etc... but I noticed it turned into a yellow exclamation mark so I clicked on it and opened up HP Support Assistant. The exclamation mark was now in the "updates and tune-ups" and said there were "recommended messages available." Upon clicking this the exclamation is now on the HP messages tab and upon clicking that I am taken to a notification that says: "Low Disk Space on Primary Drive C:" So I click on it to find out more information and it says that I am running out of free disk space on my C drive and that I need to perform a disk cleanup etc...
I went to My Computer to see just how in jeopardy I was in of running out of space on my C drive. To my amazement it stated that I still had 1.27 TB of 1.35 TB available and have only used 6% of my space...
I tried emptying my recycle bin, clearing my cache, doing an actual disk cleanup, and restarting to no avail, the magnifying glass comes back after restart and the notification returns telling me that I am low on disk space in the C drive...
I have come to the conclusion that this must be a false notification but I have no idea how to get rid of it...it isn't a huge issue as it doesn't impair my usage on the computer, however, it is kind of annoying to keep seeing this notification...
Is there any way to get rid of this notification?

Hello @blackrosevain,
I understand that you are getting the 'Low Disc Space' error message on your HP Pavilion Elite h8-1010t Desktop PC running Windows 7. I am providing you with an HP Support document: Error: Low Disk Space. You are running out of disk space on Recovery (Windows 7), which addresses the error you are getting and has the steps needed to fix it.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
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Unable to login to My VMware from vCenter Support Assistant

I have successfully implemented vCenter Support Assistant. When I run the Diagnostics, all checks pass. When I try to login to My VMware using my valid credentials, I get the message "Invalid credentials, Please check your username and password".
I know my credentials are correct and working becuase I can login to My VMware directly using the same username and password that I am trying with the vCenter Support Assistant.
Has anyone had simmilar issues, or have any suggestions as to what might be going wrong?
Cheers
Ant

It turned out the the proxy server for the company was causing the issue. The network guys here sorted that out and it all started to work properly.

Not enough access privileges to download from itunes

After installing Leopard, I started receiving an error message whenever I tried to download music or tv episodes directly from ITunes. I receive an error message stating that I "do not have enough access privileges for this operation. Please check that the connection to the network is active and try again". The connection to my network is fine. I called Apple twice and they had me run a disc utility from my Leopard disk which worked, but two days later I am now receiving the same error message. I try to run the disc utility again, but it is not working now. This is extremely frustrating. I never had this issue with iTunes prior to installing Leopard.

I am having the exact same problem only since installing Leopard. This weekend I spent three hours--nearly all of it on hold--with Apple support and all I got was the suggestion to run the disk utility.
On a sidenote, Time Machine has stopped working as well and since that is the only reason I bought Leopard in the first place...can anyone tell me how to uninstall Leopard and go back to what I had before?

Cannot download from Xcelsius support web page

I use IE8 and I get a "broken" download page such that the search leads to a list of files that extend beyond the right side of the browser and I cannot select a download link.
Any suggestions - alternative download sites?
Thanks

I have no idea when this will be fixed but I noticed that the page above (which you get to if you go in via service marketplace) has a note about recommended browsers (not IE8).
The page is titled: Downloads for Crystal Reports and Xcelsius and here in the link:
[SAP Crystal Solutions Downloads|SAP Crystal Solutions Downloads]
Regards
Matt

How to uninstall Plug-in on Apertures (I downloaded from apple support "Fisheye-Hemi v1.2.0" so it not show on application plugin..

plz

Plug-ins are installed either in the
System Library Application Support folder
/Library/Application Support/Aperture/Plug-Ins/
or in your User Library Application Support folder.
~/Library/Application Support/Aperture/Plug-Ins/
To open these folders, select the path /Library/Application Support/Aperture/Plug-Ins/ or ~/Library/Application Support/Aperture/Plug-Ins/ and copy it into the Finder menu's "Go > Go to folder" field.
In the Finder window, that will open, look into the "Edit" and "Export" folders, if they are there and remove the the plug-in.
Regards
Léonie

My HP Support Assistant is downloading driver updates but not installing,

Hello there,
I use HP 15-r046tu Notebook PC, the issue is my HP Support Assistant is downloading driver updates and every single time its failing to install. I even saw earlier posts on this issue and downloaded the latest support assistant and also followed the instructions but yet its not helping to solve the issue. btw i am using windows 8.1.
I would really appreciate if one could help me solve this isuee.
Thank you .

Farhnahasnat
Welcome to the HP Community Forum.
Commentary
Depending on the underlying cause of the problem, the HPSA (HP Support Assistant) may never be able to install the updates on your particular system. The problem could be a server problem, it could be the Internet path the data has to take to get to your part of the planet, it might be your Internet provider that, at any particular moment in time, is not cooperating, it is possible that your computer is having RPC issues due to outdated drivers, File System errors --- whatever.
IF you find and fix whatever mystery is causing the root cause of the prlblem, then Voila! The install portion of the program may work.
This wonderful program works for millions of people -- and yet it does not work for many deserving folks who have done nothing wrong and who do not know why it does not work for them.
Make sure your Windows Updates are current.
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Next:
Close all your programs and shut down your computer
Shut down and Switch off any other computers in the network
Switch off any printers on the network
Switch off the Router
Disconnect everything on this computer (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Switch on the router - wait at least thirty seconds for the router to boot.
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
This exercise is unlikely to fix the problem; it might do so if the problem is minor and related to stuck instructions or minor temporary link or device issues.
Suggested Workaround to the problem
You can use the Patch list provided by HPSA and then open your computer's website to find, download, and install the drivers and software you want to update.
NOTE: Please see the Comments below before you Update your BIOS. Please do not update the BIOS unless it is necessary and your computer is fully backed up beforehand.
Your computer's Support Website:
HP 15-r046tu Notebook PC Drivers
Reference:
Install Software and Drivers from HP Website
=======================================================
Commentary -- BIOS Updates
It is this Expert's opinion that you should not depend on HP Support Assistant when it comes to BIOS updates.
Depending on other factors in the system at the time the HPSA tries to hit your system with an update of this type; the results might be ... other than expected.
You might set HPSA to "Notify" to prevent it from trying to update your BIOS.
ONLY update the BIOS when you see an update in your computer's webpage AND that update can be used to provide a fix for an issue you have discovered in your system. In other words: If your computer is happy, do not update the BIOS just because you think it would be a nice thing to do to it.
If you decide to update your BIOS,
Make sure ALL your backups are current and complete - this means everything you need to restore the system in the event that something goes wrong.
Understand that even when you do everything exactly right, you can end up with a bricked computer, that is, an expensive paper weight.
Make sure you have at least your critical data on some form of external backup.
Disconnect USB drives and any other unnecessary hardware. Keyboard and mouse can stay connected.
Always run in AC power when updating the BIOS, never on the notebook battery
Do not touch the system while the update is in progress
Optional: Leave wireless button ON. You might switch off the router to assure there are no interruptions.
Updating the BIOS
=======================================================
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Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Network Connection Timeout when "Chkng for available downloads" from iTunes

I have been struggling with this problem for weeks and have spent a significant amount of time trying to diagnose and fix without success.
When I select “Check for Available Downloads” through iTunes, I receive a “Network Connection Timeout” message and iTunes fails to download any information. It does ask me to validate my access with a password before it fails.
This problem initially occurred after I purchased the iTunes Plus updates for my music library. It backlogged about 70 updates that are now sitting in the queue to be downloaded to my local iTunes library. However, since I made that purchase, I have not successfully been able to do any downloads from the iTunes store. I suspect that the volume of items in the queue is related to the problem (as a trigger or the cause).
I have also tried to buy a single song. Although the purchase is successful (it charges my card and adds the song to the download queue), it doesn’t successfully download the song. I cannot, at this time, even get to a point where I can display a list of the queue for download. It always fails when trying to access that available download queue.
Podcast downloads still work fine through iTunes. I have never had problems with the store before and have done very large downloads (e.g. audio books) in the past. I have had no changes to my configuration leading up to this problem.
I am running a relatively new computer with a clean install of Windows 7, plenty of memory and very fast processors. I’ve got high capacity DSL. The connection is wired from the router into my network card (not wireless).
I have tried a number of things as noted below and the problem still occurs:
1. Confirmed access to internet, and ability to download from other web sites without timeout
2. Confirmed my ability to access the iTunes store, change my personal information, browse songs
3. Confirmed ability to download podcasts
4. Deactivated my windows firewall, antivirus and Net nanny content protection.
5. Deactivated the router firewall, and placed my PC in the DMZ of the router (which means that it should be wide open to the external network).
6. Swapped out the DSL modem for a different DSL modem and completely removed the router from the configuration.
7. Checked my drivers on the network card and made sure they are up to date.
8. Ran Windows 7 network diagnostics – no problems detected
9. Ran iTunes network diagnostics – no problems detected
10. Uninstalled all software related to iTunes and reinstalled most current versions (iTunes, Quicktime, Bonjur, etc.)
Thoughts?

have the same problem...still waiting
http://waugh.cchem.berkeley.edu/licence/faq/13/map.html
http://waugh.cchem.berkeley.edu/licence/faq/14/map.html
http://waugh.cchem.berkeley.edu/licence/faq/15/map.html
http://waugh.cchem.berkeley.edu/licence/faq/16/map.html
http://waugh.cchem.berkeley.edu/licence/faq/17/map.html
http://waugh.cchem.berkeley.edu/licence/faq/18/map.html
http://waugh.cchem.berkeley.edu/licence/faq/13/index.html
http://waugh.cchem.berkeley.edu/licence/faq/14/index.html
http://waugh.cchem.berkeley.edu/licence/faq/15/index.html
http://waugh.cchem.berkeley.edu/licence/faq/16/index.html
http://waugh.cchem.berkeley.edu/licence/faq/17/index.html
http://waugh.cchem.berkeley.edu/licence/faq/18/index.html

I'm connected to the wifi at home but no internet access. i was surfing on the same wifi without any problems. and also this issue is for other wifi network.

hello everyone.
i was surfing browsing and downloading on my iphone 4 on my home wifi and other places without any problem but today i found out that even though i'm connected to my wifi i got no internet access. i also got this new problem, my led flash is on. if i tilt the device the flas dims a bit. i tried switching off the device but still the flash is on. i tried using at other wifi network same problem. i tried forget this network, switching off and turning on the device i also tried reseting the network and also hard reseting the device. but still same problem. what can i do about this? and if i send it to apple what are my options? i got warrant coverage so will they be able to repair it ? if they are not able to repair then will they give me new iphone 4 or refurbished iphone 4 for replacement?

Apple does not repair devices. If they are covered under warranty, the device is replaced. You will not get a new phone, you will get a service unit which is as good as if not better than new.
If all the basic troubleshooting from the User's Guide has been done and the device does not get Internet access via Wi-Fi from multiple locations, the only thing left is to take it to Apple.

Internet Access Diasabled Following Download from HP Support Assistant

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