Internet and bbm not working.

help, my internet,bbm are not working and im not receiving emails, all im able to do is text. i tried taking out the battery and then restarting it but it did not work. any help would be appreciated, thanks

Hi and Welcome to the Forums!!
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Similar Messages

Internet and BBM not working what so ever!!! *HELP*

I purchased the blackberry bolt on on friday and the £5.00 was deducted from my balance. My Internet and BBM however never activated or started to work. The signal appears in lower case as "edge" and "gprs". I have contacted o2 and went through all connection settings on the phone. Everything is correct. When i sent a registration message it says "registration message sent" but i never receive a reply. I updated all software and reset the phone completely yet no luck. I also went into o2 and they also are unable to help. I am waiting to hear back from o2 Support but this may take up to 72hours. My o2email tells me my device has been "suspended or deactivated". My brother gave me the blackberry as he use to have a contract on it but he has now upgraded to an iPhone. He has no arrears on the account or bill so there should be no reason for the phone not to connect
can anyone please help me as i have tried everything!!!!!!!!!
My phone is a curve blackberry 8520

Hey weeuna,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you're receiving lower case edge or gprs that means you only have voice only services and no data. I would suggest removing the battery and placing it back in and if the issue still persists then I suggest trying a new SIM card.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Internet and BBM not working at certain times :(

I m on t-mobile network and every now and then instead of saying 't-mobile' at the top of my phone it says 't-mobile and orange' with a small red triangle. My internet normally works fine as well as my BBM and messages send normally, however when this service with the red triangle shows i cant use internet or bbm but messags still send okay??? please can anyone help to solve it as sometimes the triangle signal shows most of the day so i cant use the internet or BBM!!

In those cases you're roaming, it appears so set your Mobile network > Data Services to Data On while roaming, unless you're going to incur extra charges.
sounds like you're in a weak Tmobile signal area at those times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PLEASE HELP! BB CURVE 8520 EMAIL AND BBM NOT WORKING! :(

Ok, i would really appreciate it if someone could help me with my BB curve. i've tried the shop i bought it from and many other people and all ive been told is to send it away to be fixed. i really need my phone every day and dont want to send it away so im trying for a quick fix kind of thing, thanks to anyone who replies.
My blackberry was bought in October 2010 so its not old, from an o2 shop, it was working completely fine and great up until about 1 month ago.
i was trying to get onto the internet and a message came up saying 'unable to connect to server please contact service provider or try again later' or something similar to that.
from this appeared my phone is no longer receiving or sending any emails from or to anyone at all and my blackberry messenger has also stopped working.
i can open my email and bbm but when i open my bbm i type out my message and hit send and the message sends with a tick to show this but the little D for delivered never appears and my friends are not receiving my messages and im not receiving their messages either.
my phone says its connected to the internet and wifi, at the top of the screen the signal is full and it says EDGE most of the time or sometimes GPRS. i dont know what's wrong but its so annoying
i know this message is long but i want to give all details so someone can help me properly, ive tred resetting pulling the battery out, deleting and resetting up my wifi and all that, can anyone please help me? thanks so much if you can! its much appreciated! i can upload an image of what my screen says if it helps just let me know!
Melissa_Ball

Hi, I'd recommend checking to make sure that you still have a Blackberry Data Plan by contacting your Network Provider (i.e O2)

Email service blocked and BBM not working on BB torch slide

HI.
I have real issues with my phone. First, my BBM stopped working, so I thought it was the bbm rim server because all other applications were working(whatsapp, email, facebook etch). Then I stopped receiving emails. Again, I didn't take it too seriously until I tried to send emails and a red cross appears with a message saying "service Blocked".
At this point, it is strange cause my browser works and my facebook. What really got me pissed was that my whatsapp stopped working as well, and I'm no longer on my mobile service plan, I'm using wifi at home. I was two seconds away from resetting my phone when it occured to me that it might not solve the problem.
I have looked at other possible solotions online and my phone does not have the advance system settings or the enterprise activation menu. I don't know what to do, HELP!!

Hi and Welcome to the Community!
Some clarification is needed...I cannot tell exactly if your device is a BES-enabled one or not...if it is, then stop now and seek support from your BES admins as they control, well, everything.
If you are not BES, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Then again...
misskedia wrote:
and I'm no longer on my mobile service plan, I'm using wifi at home.
If, by that, you mean that you have allowed your mobile service plan to expire, then that could explain everything. There are many services on BBs that are proprietary, and access to them requires subscription to an adequate data plan from your provider, regardless of the channel you use them through. Even if you only use WiFi as your connection pathway, you still must have an adequate data plan from your carrier in order to do many things, including email and BBM.
So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email and BBM not working

Hi,
My email services and Blackberry messenger are still not working, despite the fact that the disruptions of last week have apparently been fixed. However, I am able to access the internet.
On the setup menu it says that there are two email accounts, but when I click on it, it says that there are no activated accounts and there is only the option for enterprise activation. The Blackberry and 3G sign at the top of the screen are present and in capitals. I have tried pulling out the battery and rebooting. I have re-registered with the host routing table. I have also called my carrier (t-mobile), who have said it is not a problem with them.
It's been over a week now that my phone hasn't been functioning properly. Can someone please help?
Thanks

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! But, I am distressed by one thing...
s-k wrote:
I have also called my carrier (t-mobile), who have said it is not a problem with them.
For them to successfully fob you off that way is, IMHO, inexcusable. Regardless of where the root of the problem is (e.g., the RIM network or the carrier network), your carrier remains responsible for ALL of your services and support. After all, you pay them every month for your services...they are not delivering those services. Only they have the ability to seek for you any support from RIM...you have no direct channel to RIM...only via escalation from TM can you get support from RIM. It is so sad that so many CSR's at carriers are responding like this and fobbing their paying customers off. I encourage you to ring them back up and impress upon them that your service and support contract is with them...and they are responsible for providing that support and service, including escalation into RIM if necessary.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Won't connect to server - hotmail and BBM not working.

Hey BB Community,
I have two problems which I think may be connected through my phone's inability to connect to the server.
- First off, my contacts can't receive my BBM messages. I can write and send them off but they aren't received.
- Secondly, my email account (hotmail) is not working on my BB. It's supposedly connected and logged in, yet I don't receive any mails on my phone, nor do contacts receive anything I send. When I try to access my email account options, a message pops up stating "Your device had a problem connecting to the server."
Everything was working fine before I had to duplicate my SIM card (it was scratched somehow) and battery.
So my question is, how do I reconnect my BB to the server?
Would appreciate the help, thanks.
- Leandra -

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should again try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Q5 BBW AND BBM NOT WORKING

GOOD DAY
MY NAME IS STEPH MY BBW AND MY BBM ARE NOT WORKING, WHEN I TRY TO CONNECT BBW TO THE INTERNET IT POPS UP A MASSAGE SAYING THERE WAS A CONNECTION PROBLEM. BBW MUST CLOSE, AS FOR BBM IT POPS UP A MASSAGE READS NO BLACKBERRY DATA, BBM UNABLE TO CONNECT TO THE SERVER, PLEASE TRY AGAIN LATER. PLEASE HELP ME.
REGARDS
STEPH

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. When you do, have them check carefully concerning having BIS attached to your account -- there are reports that on some carriers having BIS attached to the account for a BB10 device actually prevents the BB10 device from functioning.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Trying to use a lebara sim for internet and its not working

Ive just come over to spain and i was told that it would be best for me to get a lebara sim card so i could use the internet whilst here. However, its just not working properly, i can get imessages and whatsapp messages however its just not downloading it properly.
Ive rang lebara and ive got their settings in my phone but still no luck, Ive reset my phone a couple of times and still nothing... Lebara has just told me to contact apple!
I was wondering if anyone could help?!

Hi,
Please check if there is Event ID 9017 and 9018 in the application log, make sure the MRM works well.
Please make sure the Microsoft Exchange Mailbox Assistants service is working well.
And you can increase the diagnostic logging level for the MRM, then you can monitor the events in the application log.
Best regards,
Belinda Ma
TechNet Community Support

Wifi on but internet and youtube not working?

I currently have three bars of signal but my internet and youtube do not connect. I have tried re-booting but this does not seem to work. My tilt is also being slow.

- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router.
- Reset networks settings: Settings>General>Reset>Reset Network Settings
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Did it successfully connect before?
Do other deviceses sucsessfully connect now?

Internet and WLan not working on Satellite U400 Win XP

Hi all, please help!
I just bought my new Sat U400 and I am trying to install Win XP and it went quite well till I wanted to have internet and stuff... no internet connection with cable, neither with wireless.
I tried to find drivers but I have no idea what I need to look for, since I have no devices detected on my computer... the bluethooth i am already afraid of, since i ve never even used it before :D
I know something like wlan 802.11/a/b/g/N-draft in the parameters of my computer but that s all.
And to be honest i have no idea about what it should be so pleeease someone help me!
thanx
annamarie

Hi,
Yeah, thanx a lot for both of u! Finally I found all the drivers :) i was just not sure of their type... now it s ok. thanx again.
And i also had a problem with my battery, i just couldn t charge my battery even if it was plugged in for a whole night, but as i read and as i did, after having a BIOS update everything became really fine (maybe this can help others...)
I just can t understand - not any complaint or nothing but - if i buy a computer from a company super huge and good like toshiba why do i have to do a bios update myself??? i mean, shouldn t the company give u the newest and best stuff whatever? i don t care, anyway, i m really happy now, my computer works very well, it was worth the things to do for a day to finally have this fine stuff. :D
now it s only trying to figure out how to make the controls function with winamp... :D i can turn winamp on with the buttons of toshiba (i downloaded a plugin) but i cannot switch songs or pause/stop etc. any ideas? ;)
cheers anyway for all
annamarie

Internet and more not working after upgrading to iOS 8

After upgrading to IOS8 - I had multiple issues
Network Connection is shotty and disconnects after clicking few sites
Email gets stuck
There is some sort of a bug(s) system is not stable.
Safari is not working
Apple needs an update or patch very soon.

Sept. 22, 2014 Hello everyone finally a solution - The issue is with the 5GHZ networks. Reset your network of your IPAD and/or IPHONE and connect to your slower 2.4GHZ network - So far issue is fixed but for gamers and serious bandwidth absorbers, it might be a disappointment with the 2.4GHZ.
Let's face it, it's better than the sporadic network drops.
My Movie connection was uninterrupted.

Internet and email not working. PLEASE help.

So I've had my blackberry for a couple of moths and everything's been fine.
Yesterday I stopped receiving emails on my blackberry and I also noticed that my internet wasn't working anymore. It came up with the message 'unable to connec to the internet, please try again later' even though I'm at home and my phone is connected to my WiFi.
I've looked around the internet for help and tried a hard reset a couple of times, which didn't help anything. I then tried deleting my service book and did the whole Host Routing Table registration again, and I got the blackberry registration email, however I'm still not getting emails.
Alot of the help online suggests going to Email Settings and Setting up my email account again, but seeing as my internet isn't working it comes up with an error message 'your device had a problem connecting to the server' when I try to launch the Email setup.
I saw that you could set up your email from your computer but when I tried to do this it didn't have my wireless service provider, BT, listed as an option.
This is really really urgent as I really don't know what the problem is and why it's suddenly occurred and what I'm meant to do! Any help would be MASSIVELY appreciated! thank you

after loading new a new operating system, you may need to self install BBM and Appworld.
Using your BlackBerry browser, navigate to these URLs to install either.
www.blackberry.com/appworld
www.blackberry.com/messenger
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8520- email and bbm not working

Hello,
Over a month ago i started having this problem with my blackberry curve. My bbm wont send or receive messages, at all. So I deleted my only contact which was hubby, and tried to add him again, but the request is just pending and he hasnt gotten a message to accept me at all. Soon after my emails stopped working as well as facebook. I could not send nor receive emails. I might also mention that I have a wi-fi conection working, i can use the browser and all, but the wi=fi symbol doesnt light up, it just stays dull.
So i deleted the email account I had on the phone and took it into the vodafone shop I got it in. I received the phone back this week with a latter telling me they could not find these problems and that the phone had been updated and was fixed.
It was not. So i pluged it into my laptop, tried updating and all that, also brought £10 credit incase that was the problem. Still nothing. Emails, BBM and facebook are things I use often on my phone and I would love it if anyone had any suggestions, maybe I have my settings wrong?

Hello Amy and welcome to the Community!
Its pretty hard to understand how you lost the Blackberry Service. Kindly contact your Carrier and check if your BIS is active. You should also check if your data coverage is ON and the wireless service indicator appear as GPRS/EDGE. These indicators appear in uppercase if the BIS is up and goes back to lowercase when you lose the service.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Internet and data not working after iOS 7 upgrade

Help! Still no internet after the ios7 upgrade. Apple has told me many things. Have restored network settings, done a hard refresh, back up and restored. Try the sim in another phone (internet worked). Take to an apple store (3.5hrs away thanks but no thanks). Can Anyone help?

Have you tried restoring as a new device (not from a backup)?

Internet and bbm not working.

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