Internet banking problems
I am running Safari 5.1.5 on OS10.6.8 and have problems with internet banking. I can log in and see account but can't get any new transactions to work without an errror message. I rang the bank and they say it is a 'Safari - issue'. Everything works normally in Firefox. Can anybody help re settings changes or other fix.
Thanks
Hi Arthur:
The bank is saying that a browser (Safari) that is in widespread use should be modified to conform to their single side coding? As I said, that sort of answer is unacceptable. I rarely encounter that attitude anymore, but if I did, I would move up in the management food chain until I found a non-tecchie that understands customer service.
These things happen from time to time with all releases of software, but most organizations jump on the problem and fix their software.
Barry
P.S. end of rant......that sort of attitude really annoys me
Similar Messages
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Hey,
On Tiger I could use personal banking with Santander well in the UK Abbey Bank
However, after upgrading to Leopard I now encounter unsupported browser message.
The site only says it only supports IE & Netscape so it's pretty outdated but Safari on Tiger worked fine with it.
What should I do?
I can use my old G4 that runs on Tiger to do my personal banking but that's pretty long winded as I want to use my G5 or My Mac Book.
I really do not want to dl another browser, Safari is enough for me.It may be that Abbey are doing some basic 'browser sniffing' to see what browser you are using and they haven't updated their code to recognise the Leopard Safari yet. Try enabling the Develop menu in Safaris preferences and then use the Develop menu to alter the user-agent setting to see if that helps.
If that does help, contact Abbey to let them know their site needs updating. -
Since upgrading to the latest version of Firefox, I'm now getting the message "A problem has occurred trying to process your request. Please try again later. We apologise for any inconvenience this may have caused." when I try to log onto my internet banking site. This occurs after going thru the first two steps of the login process. I don't get this problem when I login to all my other bookmarked sites, or when I use Internet Explorer. I'm using Windows XP. Any suggestions? (Note: I've just reloaded version 6 of Firefox, but it's not made any difference.)
See here > http://support.apple.com/kb/HT1527
From Here > http://support.apple.com/kb/TS1368
More info here > http://www.apple.com/support/itunes/downloading/ -
Safari (4.0.3) problem with internet banking
i upgraded my macbook to snow leopard 10.6.1. my internet banking services do not work properly as previous operating system (leopard). the problem is the dragging menu shows nothing so i could not see list of my accounts. pls see attached picture http://rapidshare.com/files/301549072/banking_web.jpg.html.
Please help. i tried firefox with same problem.
thanksSome banks are notoriously uncaring and lazy about what systems and browsers they support.
Try reading these threads:
http://discussions.apple.com/thread.jspa?threadID=1893522&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1831414&tstart=175
http://discussions.apple.com/thread.jspa?threadID=1828195&tstart=200
As it says in this document:
http://developer.apple.com/internet/safari/
"Safari complies with standards, but not all browsers do. This article explains how to design, modify and validate your website so that it can be rendered and read properly by all major browsers."
The bank/s need to read this:
"Safari is one of the most standards-compliant browsers ever built. Thus, your best bet for ensuring your pages render properly in Safari — today’s version and beyond — is to follow web standards. For a great overview of web standards, check out Mozilla.org’s article Using Web Standards in Your Web Pages." -
Having problem getting to login page of UOB internet banking
Just got my MacBook Pro 13". But couldn't use it to get into the login page of UOB Internet Banking.
Anyone having the same problem? Hope someone can help.
BernardPosting the link to the web site might help.
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When transferring money form one account to another a message comes up as follows: Internet banking error. You are not authorized to access the required resource. I has worked for years and stopped today. The banking works fine on outlook. Bank suggests it is a browser problem. I have deleted and re installed Firefox, no result.<pre><nowiki>Application Basics
Name: Firefox
Version: 27.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
Report ID: bp-5c8ebd4b-e6e6-44dc-aede-cd9832140310
Submitted: 1 day ago
Report ID: bp-94c6941b-e0f9-4141-b15a-82ec42140310
Submitted: 1 day ago
Report ID: bp-f29de323-62fc-4d51-8a75-e60402140310
Submitted: 1 day ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Snap.Do
Version: 1.1
Enabled: true
ID: {00b85b24-5c20-028d-31db-efaa19e6c517}
Name: PC Sync 2 Synchronisation Extension
Version: 1.0.0.736
Enabled: false
ID: [email protected]
Name: Skype Click to Call
Version: 7.0.14735.1561
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
browser.cache.disk.capacity: 1024
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
browser.startup.homepage: http://www.weatherzone.com.au/tas/northwest-coast/yolla|http://www.nab.com.au/personal/internet-banking|https://webmail.
browser.startup.homepage_override.buildID: 20140212131424
browser.startup.homepage_override.mstone: 27.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 27.0.1
keyword.URL: http://feed.snapdo.com/?p=mKO_AwFzXIpYRaHk7fb-MO5XCXXVn6DMoLXA5bpSRiP8qgt8qU7Ogr7c4IDSCDQm5YcngwDzP5JQqEpDtslbGrHB8Ye60M
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1394604735
places.history.expiration.transient_current_max_pages: 101832
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1394253901
Graphics
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0046
Direct2D Enabled: Blocked for your graphics driver version.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-25-2010
Driver Version: 8.15.10.2202
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4</nowiki></pre>That are crashes caused by the Shockwave Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and try this:
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
See also:
*http://kb.mozillazine.org/Flash#Troubleshooting -
Question
Cannot log in to Nationwide internet banking. I get the front page but Login says internet banking is not working. Next screen says it's ok and sends you back to the first screen, which says it isn't. Works throughInternet explorerThat issue can be caused by corrupted cookies.
*https://support.mozilla.org/kb/Cannot+log+in+to+websites
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies" -
I think I have opened the sobig.f virus in my hotmail account and it keeps seding emails to my contacts. How do I stop it, and will it effect any of my other transactions like internet banking/shopping, is it safe To continue using my ipad ?
This isn't due to malware. There is no known malware capable of infecting an iPad that has not been jailbroken (ie, hacked to allow apps from outside the App Store).
As lizdance40 says, your Hotmail account has been hacked remotely. Change the password immediately. Hotmail accounts are popular targets, but as long as you choose a good password, and make sure that password is not the same as a password you use with any other account, you should be safe.
I disagree with lizdance40's statement that you have to abandon the account and create a new e-mail address. If a hacker is able to get back in even after changing the password, the problem is not with the account itself. There's another vulnerability of some kind somewhere. Perhaps the account allows hackers to leave a "back door" to get back in (such as with GMail's delegation feature), in which case any such feature needs to be reviewed and have settings changed. Perhaps you are checking mail in an insecure manner while on an insecure network (ie, a wireless network that requires no password). Perhaps you are using a password on multiple accounts, and a different account has been compromised. Perhaps a hacker has used knowledge gained by prior access to your account to achieve "social hacking" (ie, convincing a tech to give him access because he has "forgotten the password"). There are many scenarios, but there's no good reason to abandon the account entirely. -
Hi,
i have a problem. I'm reaching my internet bank via Firefox. But suddenly it is asking me to type a ''main password''. This is not a password for internet bank account but it supposed to be a password for Mozilla. I don't remember setting this password and now I'm not able to log in in my bank. Where can i get this password asap?
Thank you very much for your help,
JanzaIs this the Master Password for the Firefox Password Manager?
The Current Firefox release allows to save a name and password from sites that have a log in form with autocomplete="off".
If you want to disable this new feature then you can toggle the signon.storeWhenAutocompleteOff pref to false on the <b>about:config</b> page with a double-click.
You can open the <b>about:config</b> page via the location bar and you can accept the warning and click "I'll be careful" to continue.
Can you access the saved passwords?
*Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"
See also:
*https://support.mozilla.org/kb/Forgot+my+master+password -
I log into the internet banking website and click on the account I wish to see the statement for. The site takes me to another page to view the statement but there is nothing there to view. I got an error message the first time I logged into the site to get the statement, but this has now gone and I do not get the error message again, even when I have logged out and back in again. I downloaded the latest version of Adobe reader, and still no luck. I have been able to get these statements with no problems prior to today, 26th March 2013. I have not changed any other settings in Firefox or elsewhere, and I do not know where to go from here. I can view the statements on another computer. I have an iMac desktop running OS X 10.8.3
Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have.
You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options > Applications".
You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer.
See also:
*https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them -
Why can't I log onto my Internet banking
I have never had a problem logging into my Internet banking website, until I updated to ISO 6. What do I need to do in order to be able to log in?
How could we possibly know? You haven't even mentioned which of the thousands of banks there are worldwide you use, let alone what actually happens when you try to log in.
Perhaps you should contact the Help Desk of your bank... maybe they can advise. -
Hi,
I can be connected to internet using iphone. However, when I try accessing Internet banking, I can be able to log in. I undertstand there must be some script or stuff to do.. PLease help me to solve the problem.I'm not aware of any required script.
I access my bank account information with the Safari browser on my iPhone, and the only thing required is the login - the same as when accessing my bank account information with Safari on my Mac, or with a browser on a Windows PC.
There should be nothing special required, unless your bank requires something special that is out of the ordinary.
What sort of login is required when accessing your bank with a browser on your computer? A user name, or account number and password?
If so, the same should apply with the Safari browser on your iPhone. -
I can no longer log in to my internet banking. it keeps asking me to use the correct format in my access number, but i haven't changed anything. I have spoken to my bank and they said that it is an issue with the latest Firefox update and that Firefox are aware of it. I just need it fixed or i will have to go back to a previous version of Firefox.
I use only support.mozilla.org and never used any other websites. However, the same problem here. My ID and Password are not accepted. Had to create a new account with a temporary email to use Support - it would not allow me to use my main email, because "it is used by another account". Try to reset password - receive no email (even though there is a confirmation on the website that email to reset password has been sent). At the same time can easily receive a confirmation about User ID and account activation. Thus, the account is completely locked, and I can not use my email address for a new one. Please fix this problem.
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Since installing the lastest soft wear I have been unable to log into internet banking for nab on the app and via safari? Anyone have an idea why?m
I experience similar problem with working in internet. Also use Safari.
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Hi there,
Ever since 10.3.9 update, i realized that my safari has been having troubling with my internet banking. Logging in is just fine, everything pops up fine. But once i click on the navigation bar on the left, the screen jumps to the e.g bill payments WITHOUT the navigation bars. So I cant navigate anymore from this point onwards. Just the website security times-out. I never had this problem before 10.3.9
Is it something to do with Java 1.4.2 ?
I have delete the whole safari and also tried out the solution from Apple Knowledge Based, and then download the safari and then update the 10.3.9 again. Didnt work.
I can't afford to upgrade to Tiger at the moment, if that solves the problem.
Does Safari has problem wit Microsoft Exchange Servers ?
Because i noticed recently, i have the similiar navigation problem when i log on to my university website , where the navigation bar dissapears when i move on to the next screen.
Hope some one can help. Last few months being away from home, I had to resort to find a windows computer to do my banking and check on my lecturers via the web.
Thanks.
regards,
SivaHello Freelancer:
Unfortunately some web developers do not write code to standards - worse yet, they occasionally use Microsoft (IE) specific extensions. I always inform the web sites in question that there are problems - some fix them, some do not.
What bank do you use? There are many banks that have excellent web sites that work well with Safari. I personally use Bank of America, but I do not know where you are located so I cannot advise further.
Barry
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