Internet Communication Error

Question

I have had my Blackberry Curve for just over a year, and have had no problems. Last week I started to have internet connection problems when I tried to connect to the internet from my office which is on the 31st floor. I keep have the Blackberry time out, and receive a communication error saying that the server may be busy, try again later. However, once I go down to the lobby of my building, the internet works fine. Up until last week, I had no issues connecting to the internet. I have spoken to tech support at AT&T and RIM, but no resolution. Does anyone have any idea what may be causing this problem? By the way, my warranty expired 3 weeks ago, and I do not have insurance.

Answer 1

Welcome to the forums
Try turning off the mobile network and turning it back on after a minute. Also try a Battery Pull:
1. Remove the battery while phone is turned on
2. Wait a few seconds before inserting it again
3. Allow the long boot up process to finish (takes a few minutes usually)
This clears most software issues that occur on blackberries from time to time. You could also use Quickpull, a free app that simulates a battery pull without physically removing the battery: http://store.berryreview.com/product.asp?id=27660&n=QuickPull-Free
A battery pull reclaims memory lost during application usage and clears minor software errors that creep in over time. The blackberry runs an OS just like your PC runs windows and the battery pull is the equivalent of a reboot/restart on your computer.
Spotty reception in certain locations only is most likely a fault with your provider's coverage.
Cheers,
Kijana
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