Internet Connection drops when incoming telephone ...

Question

On 14th December 2011 during a period of very high winds and heavy rain an incoming telephone call caused the internet connection to drop and it eventually restored itself after about 2 hours. When I answer a call the internet connection drops after about 30 seconds and then reconnects after about a further 40 seconds. All incoming local calls cause the internet connection to drop. As far as I can tell incoming calls from other exchanges seem to be OK. Incoming calls from mobile phones sometimes cause the internet connection to drop. The line is unaffected by outgoing telephone calls. I have a BT HomeHub 2B plugged into an upstairs telephone socket and connected by ethernet to my PC. I have another telephone socket downstairs, each socket is fitted with a filter. I have have tried every combination of my two standard telephones and 4 filters in each socket and every local call causes the internet connection to drop and reconnect. I think it very unlikely that both phones and 4 filters have become faulty at the exactly the same time. I have connected the Home Hub and telephone with a filter to the test socket and asked a friend on the local exchange to call me and the internet connection dropped and reconnected as before. Since moving to this house 2 years ago I have had four previous interruptions to the broadband service all of which were caused by problems probably at the exchange. The last one took 8 days to correct after countless calls to the "Help Line". Their fall back position is always to assume that there is no problem with the BT line. So I am not even going to try to explain this over the telephone. This is the information on the BT Home Hub Event Log, it is typical for every occurrence of the problem. Dec 26 11:42:42 2011 ERR 2011-12-26T11:42:42Z cwmp: mt_cwmp: session error: Could not resolve host Dec 26 11:43:19 2011 (1035438.010000) RTNL: Received ERROR reply 'No such process' for message type 0x19 Is this a problem with the Homehub, the line, or at the exchange?

Answer 1

not sure I read your post correctly but are you saying if someone from another exchange phones then the broadband is ok and it only drops if someone from your own exchange phones?
if the possible sollution from chris6273 does not work, and you have already tried the test socket then I would contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951
the mods can take up to 3 days to reply
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.