Internet Connection Sporadically Drops Out

This problem has been ongoing for several months now. Usually one or more times a day the internet connection will drop out, usually for a few minutes at a time. Sometimes I get the yellow triangle in the taskbar, other times I don't. I've gone back and forth with customer service several times. Earlier this week they replaced my router to no avail. They now tell me there are no connection drops or errors in the event logs and have tried to blame my computer/NIC. I explained to them that it's not the connection between my NIC and the router that is breaking, but rather the connection between the router and the internet, or the connection between the router and the FiOS box. Either way it's on the other side of the router. I don't know why it doesn't show up in the event logs, but it is just about a daily occurrence. So far the haven't even offered to sent a tech out. I've gone back and forth like four or five times now, and I know the customer service reps are just trying to help, but so far it hasn't done any good. The issue obviously needs to be escalated, so I figured I'd try here first. Does anyone have any ideas on what the problem might be? Has anyone else ever experienced this problem and been told there's no flags or errors in the event logs? Thank you for your help.

Hi Munich2013,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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I have the new MBP 17 and recurring issues with the Aiport/Internet connections with my TC 500 Dual Band:
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I've had a similar problem at home - it's been exasperating.
It appears to be not just one thing but a collection of things causing the problems. The recent firmware update combined with driver updates in 10.5.6+ is one thing, but also there are some keychain issues, waking from sleep issues and interference issues.
When the MBP firmware was updated (10.5.6 / 10.5.7) I can't be sure exactly I noticed that my wi-fi signal was effected much more by interference. I'm using b/g as I have iPhones on the same network as my MBP at home. I ruled out router issues by testing with various other machines (Macs and PC's) - and on different wi-fi networks (my office).
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Moving my MBP close to the wi-fi router causes is to re-connect - which is why I believe it is related to signal strength. Also using a n only network rather than b/g helps considerably (n suffers from less interference). This however is not a fix as I have an iphone (which requires b/g) and I like to use my MBP more than 3 meters away from my wi-fi router.
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Hi, I'm wondering if anyone could help me.
I have the iPhone 4, and it was working perfectly... until I upgraded to iOS 4.2.1.
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http://dl.dropbox.com/u/7186070/ip4fw421searching.mov
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Might be corrupted network preferences ...
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Connected
Connection time
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Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
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Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
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0
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0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
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Error Seconds (Local)
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Hi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Internet Connection Keeps Dropping

So for a couple of months now my internet connection has been randomly dropping out. It happens sometimes a couple of times a night, sometimes not at all. When the connection drops out the router seems to power off (all lights turn off, power light turns red). After a couple minutes the router seems to reboot and everything is fine. During this time FiOS TV continues to work.
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Yeah, I have a suggestion, read this: http://forums.verizon.com/t5/FiOS-Internet/Verizon-FIOS-Router-Actiontec-MI424WR-GEN3I-Issue-Dropped...
It's 39 pages of the same thing that's happening to you. Enjoy.

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I have Verison for about 30 days and very unhappy with internet connection. speed is perfect but this connection get lost constantly. Once per hour or so. Interrupted games, video feeds, dropped calls with voip, e.t.c. And this is on wired line!
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Facetime connection keeps dropping out

Hi folks,
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you can try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
you can also try changing the wireless from b/g/n to just b/g
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

AEBS Internet Connection Randomly Dropping

I've been having problems with my AEBS with wireless-N (2nd generation) running the latest firmware, 7.6.4, ever since I restored it to factory settings a couple of days ago and set it up with the default 10.0.1.x addresses instead of the 192.168.1.x I used before.
Here is what the log says. First off, why can't the new AirPort Utility access the logs?! A feature that did NOT need to be removed. I got them using a Snow Leopard machine:
Nov 19 14:16:36
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 14:30:57
Severity:5
Rotated CCMP group key.
Nov 19 14:31:04
Severity:3
Request with unrecognized version 2
Nov 19 14:31:04
Severity:5
Binding added for udp, 71.189.109.67:54475 to 10.0.1.3:16402 with lifetime 7200
Nov 19 14:31:04
Severity:5
Clock synchronized to network time server time.apple.com (adjusted -1 seconds).
Nov 19 14:32:09
Severity:3
Request with unrecognized version 2
Nov 19 14:32:09
Severity:5
Binding added for udp, 71.189.109.67:54475 to 10.0.1.3:16402 with lifetime 7200
Nov 19 14:32:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 14:41:30
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.18:5353
Nov 19 14:41:30
Severity:5
Binding added for udp, 71.189.109.67:32768 to 10.0.1.18:4500 with lifetime 7200
Nov 19 14:41:30
Severity:5
Binding added for udp, 71.189.109.67:32769 to 10.0.1.18:5353 with lifetime 7200
Nov 19 14:41:36
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.18:5353
Nov 19 14:41:36
Severity:5
Binding added for udp, 71.189.109.67:32768 to 10.0.1.18:4500 with lifetime 7200
Nov 19 14:41:36
Severity:5
Binding added for udp, 71.189.109.67:32769 to 10.0.1.18:5353 with lifetime 7200
Nov 19 14:47:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 14:52:23
Severity:5
Internet configuration leased [IPv4] -- host <71.189.109.67/255.255.255.0> gateway <71.189.109.1> dns <68.238.64.12 68.238.128.12> wins <> lease <7200> domain <>
Nov 19 15:02:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 15:17:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 15:25:24
Severity:5
Binding added for udp, 71.189.109.67:51698 to 10.0.1.9:51698 with lifetime 3600
Nov 19 15:25:24
Severity:5
Binding added for tcp, 71.189.109.67:51698 to 10.0.1.9:51698 with lifetime 3600
Nov 19 15:30:57
Severity:5
Rotated CCMP group key.
Nov 19 15:31:04
Severity:5
Clock synchronized to network time server time.apple.com (adjusted +0 seconds).
Nov 19 15:32:09
Severity:3
Request with unrecognized version 2
Nov 19 15:32:09
Severity:5
Binding added for udp, 71.189.109.67:54475 to 10.0.1.3:16402 with lifetime 7200
Nov 19 15:32:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 15:44:14
Severity:5
Internet configuration leased [IPv4] -- host <71.189.109.67/255.255.255.0> gateway <71.189.109.1> dns <68.238.64.12 68.238.128.12> wins <> lease <7200> domain <>
Nov 19 15:47:10
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 15:57:49
Severity:5
Binding added for udp, 71.189.109.67:51698 to 10.0.1.9:51698 with lifetime 3600
Nov 19 15:57:49
Severity:5
Binding added for tcp, 71.189.109.67:51698 to 10.0.1.9:51698 with lifetime 3600
Nov 19 16:02:10
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 16:16:42
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.26:5353
Nov 19 16:16:42
Severity:5
Binding added for udp, 71.189.109.67:55552 to 10.0.1.26:16402 with lifetime 3600
Nov 19 16:17:11
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 16:19:40
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.5:5353
Nov 19 16:19:40
Severity:5
Binding added for udp, 71.189.109.67:50256 to 10.0.1.5:16402 with lifetime 7200
Nov 19 16:29:29
Severity:5
Binding dropped for udp to 10.0.1.5:16402
Nov 19 16:30:00
Severity:5
Binding added for udp, 71.189.109.67:32768 to 10.0.1.18:4500 with lifetime 7200
Nov 19 16:30:00
Severity:5
Binding added for udp, 71.189.109.67:32769 to 10.0.1.18:5353 with lifetime 7200
Nov 19 16:30:57
Severity:5
Rotated CCMP group key.
Nov 19 16:31:06
Severity:5
Clock synchronized to network time server time.apple.com (adjusted -2 seconds).
Nov 19 16:31:41
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.26:5353
Nov 19 16:32:08
Severity:3
Request with unrecognized version 2
Nov 19 16:32:08
Severity:5
Binding added for udp, 71.189.109.67:54475 to 10.0.1.3:16402 with lifetime 7200
Nov 19 16:32:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 16:35:24
Severity:5
Internet configuration leased [IPv4] -- host <71.189.109.67/255.255.255.0> gateway <71.189.109.1> dns <68.238.64.12 68.238.128.12> wins <> lease <7200> domain <>
Nov 19 16:46:40
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.26:5353
Nov 19 16:46:40
Severity:5
Binding added for udp, 71.189.109.67:55552 to 10.0.1.26:16402 with lifetime 3600
Nov 19 16:50:12
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.18:5353
Nov 19 16:50:12
Severity:5
Binding added for udp, 71.189.109.67:32768 to 10.0.1.18:4500 with lifetime 7200
Nov 19 16:50:12
Severity:5
Binding added for udp, 71.189.109.67:32769 to 10.0.1.18:5353 with lifetime 7200
Nov 19 16:57:50
Severity:5
Binding expired for udp to 10.0.1.9:51698
Nov 19 16:57:50
Severity:5
Binding expired for tcp to 10.0.1.9:51698
Nov 19 17:01:40
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.26:5353
Nov 19 17:02:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 17:05:12
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.18:5353
Nov 19 17:17:09
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 17:20:12
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.18:5353
Nov 19 17:23:05
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60559.
Nov 19 17:23:11
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60562.
Nov 19 17:23:11
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60563.
Nov 19 17:28:13
Severity:5
Internet configuration leased [IPv4] -- host <71.189.109.67/255.255.255.0> gateway <71.189.109.1> dns <68.238.64.12 68.238.128.12> wins <> lease <7200> domain <>
Nov 19 17:30:57
Severity:5
Rotated CCMP group key.
Nov 19 17:31:06
Severity:5
Clock synchronized to network time server time.apple.com (adjusted +0 seconds).
Nov 19 17:32:08
Severity:3
Request with unrecognized version 2
Nov 19 17:32:08
Severity:5
Binding added for udp, 71.189.109.67:54475 to 10.0.1.3:16402 with lifetime 7200
Nov 19 17:32:10
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.3:5353
Nov 19 17:32:53
Severity:5
Connection accepted from [fe80::21d:4fff:fe48:fbc5%bridge0]:57197.
Nov 19 17:32:53
Severity:5
Connection accepted from ::ffff:10.0.1.3/57205.
Nov 19 17:32:54
Severity:5
Connection accepted from [fe80::21d:4fff:fe48:fbc5%bridge0]:57248.
Nov 19 17:32:54
Severity:5
Connection accepted from [::ffff:10.0.1.3]:57266.
Nov 19 17:32:54
Severity:5
Connection accepted from [fe80::21d:4fff:fe48:fbc5%bridge0]:57267.
Nov 19 17:32:54
Severity:5
Connection accepted from ::ffff:10.0.1.3/57272.
Nov 19 17:33:00
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60600.
Nov 19 17:33:05
Severity:5
Binding added for udp, 71.189.109.67:55552 to 10.0.1.26:16402 with lifetime 3600
Nov 19 17:33:06
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60603.
Nov 19 17:33:06
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60604.
Nov 19 17:33:12
Severity:7
Public address reported as 71.189.109.67 to 10.0.1.26:5353
Nov 19 17:33:12
Severity:5
Binding added for udp, 71.189.109.67:55552 to 10.0.1.26:16402 with lifetime 3600
It seems to be getting a new lease from the ISP every 45-60 minutes as normal, but what are all these "public address reported as" messages showing up so frequently? And all these "connection accepted from" ones. Should I be worried about those?
Update: 10.0.1.2 is a Mac Mini Server. It just lost connection for a moment. I just checked the log:
Nov 19 17:36:22
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60619.
Nov 19 17:39:57
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60637.
Nov 19 17:40:03
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60640.
Nov 19 17:40:03
Severity:5
Connection accepted from [::ffff:10.0.1.2]:60641.

I've had the 'network drop' issue with my Airport Extreme for the last 2 months. It reconnects when I pull the ethernet cable and plug it back in. I've tried downgrading the AE firmware, resetting to factory, etc. Nothing worked. I finally threw in the towel and created a script that monitors my network connectivity and restarts my interface if it senses it has dropped:
#!/bin/ksh
while true
do
yup=`ping -c1 -t2 www.google.com|grep from`
if [[ -n $yup ]]
     then echo "Internet is connected!"
else
        ifconfig en0 down; ifconfig en0 up
        echo "Down at `date +%m%d%Y%H%M%S`">>./dropped.out
fi
sleep 5
clear
done
I know its a workaround, but its saving me the headache of constantly pulling my cable and putting it back in!
Good luck!
-Mike Gray

Broadband Connection keeps dropping out.

can some one ring me from sky broadband department plz as my internet keeps dropping out all the time i do not have a home phone only a mobile phone

Try the Sky service app .................... http://help.sky.com/articles/sky-service-app

HT4061 hi i have the new ipad as times when on safari - internet the screen drops out for no reason. does anyone have this problem

hello i have the new ipad 32GB as times when on the internet on safari the screen goes blank and drops out does anyone else have this problem

Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data and also Clear History
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Wh does the internet connection keep dropping on my macbook pro and mac pro

I have a Mac pro, Macbook Pro and iphone. All have problems with the internet connection especially after any short period of in activity. My mac Pro is connected directly with an ethernet cable and the mac pro wireless. I have to go through system preferences network setup all the time to reconect. Soemtimes whn on email choosing take all accounts online does cause a reconnect but only after a minute or so wait.

Done that.. many times... also did a lot of suggestions from other posts.. removing pls files etc.. nothing works and it seems to be something experienced by other.. mysstery is it happens on all 5 computers in the office.. my isp has no suggestions... the pro can loose connection and the macbook wifi is OK and the phone usually works OK but leave my Macpro for 5 minutes and `I need to reconnct using system preferneces...

IChat Connections Keep Dropping Out...

I'm using iChat to connect to both my AIM and GMail chat accounts... I'm able to log into both and everything works fine... for about a month now or so, I'll randomly lose the connection on one or both of the accounts and it'll tell me that the connection was unexpectedbly lost...
I've tried purging all the iChat.plist files but for some reason, it remembers what accounts I've got configured... I should note that no one else in my house (connected to the same router) has this issue...
Any thoughts on what I should do? It started on my Quad G5 and continued on my Mac Pro - I did import the ichat.plist files...
Thanks!

I've been getting connection errors in the last week too. My router hasn't changed in at least 5 years, so I'm doubting that it's my router. I have a wired connection.
This weekend, I setup 2 Macs, an iBook G3 600 and an iMac G5, both wired to a D-Link router. The Internet connection was over DSL. We were able to run the iChat for 10 or 15 minutes, then it started to slow down. The frame rate went below 5 and audio started to skip some. We then got a connection error. We then tried again, but almost immediately started seeing low frame rates.
I suppose we were connected via the AIM server, as we were both using our AIM accounts.
Home: Mac Mini Intel Core Duo & iBook G3 600. Work: PowerMac G5 Mac OS X (10.4.7)

IMac (Early 2009) Bluetooth connection keeps dropping out

I have an iMac (20-inch, Early 2009) that I love. I've used this machine for the past 3 years for absolutely everything. It's my primary computer. There is one issue that is driving me absolutely insane though.
On this machine, at random intervals my bluetooth keyboard or mouse will disconnect while I'm using it. Then, if I click the mouse or press a key on the keyboard for a few seconds, the device will re-connect. I have a Bluetooth keyboard and mouse (both Apple-branded) connected at the same time, but only one of the devices disconnects at a time. If the mouse disconnects, the keyboard will stay connected If the keyboard disconnects, the mouse stays connected.
This has happened on Mac OS X 10.6 Snow Leopard, 10.7 Lion, and 10.8 Mountain Lion. It has happened with the new aluminum Apple Wireless Keyboard and the white plastic Apple Wireless Keyboard. It has happened with the new Magic Mouse and also the older Mighty Mouse.
I've re-installed the operating system several times, and I'm running the latest software for both the Bluetooth chipset in the iMac and the keyboard/mouse. I've also completely replaced the RAM in the machine, so it's not an issue with bad RAM.
The keyboard and mouse work on my MacBook Pro (same OS, same processor, same amount of RAM, same age) without any issues. The keyboard also works with my iPad. In the same exact area of my home, this problem only occurs on the iMac. When the iMac is in different locations (or even at another home or office) the problem still occurs. I don't think it's a problem with interference, nor is it a problem with the keyboard/mouse.
I know that when the batteries get low, this problem can happen very frequently, as that's happened to me in the past. Whenever this occurs, the keyboard and mouse both have battery life above 75%. It even happens when brand new batteries are in the devices.
For a while it seemed that this only happened when there was a lot of network activity (like if I was using the Finder to copy multiple large files over the network from my file server or another Mac to this machine), and the mouse tracking would start to get really, really slow before it would disconnect. It was pretty easy to predict when the disconnect was going to happen. Now, however, it happens at random. I can be in the middle of dragging something from one window to another and the mouse will disconnect. I can be in the middle of typing a sentence and the keyboard will disconnect. There is no warning, and it happens even if there is very little activity on the machine.
I'm wondering if anyone else has had this problem. My iMac is no longer under Apple's warranty, and I don't have AppleCare for it. I plan on keeping this machine for a few more years, and am probably going to have to open it up at one point because the LCD has some faded vertical stripes that, while not a huge problem, are kind of obnoxious when watching a video or working on things that have a dark colored background. Is the Bluetooth chipset and the WiFi chipset removable on this model of iMac? From what I can remember, back in the iMac G5/Power Mac G5 days, the AirPort Extreme card had WiFi and Bluetooth on it, and it was removable. Is that the case with this iMac, or will I have to replace the entire board? Or, does anyone have another idea on how to resolve this problem?
I love this computer and I want to keep it for a few more years. I also like keeping the original peripherals (or at least peripherals from the same manufacturer and time period) with my machines, so switching to a Logitech or Microsoft keyboard/mouse set with its own USB dongle isn't that appealing to me, and it's getting much harder to find USB keyboard and mice (from Apple) that are brand new or in decent condition. I also don't know if it's possible to add a USB dongle to this machine if it already has an integrated Bluetooth chipset.
Any suggestions or assistance would be very much appreciated.

Solve problems with connecting to the Internet
http://support.apple.com/kb/PH4252
Use Network Diagnostics
http://support.apple.com/kb/PH4121

Connection keeps dropping out

I'm trying to connect my 10.7.3 mac book pro '13 with 10.6.8 mac book pro '15 via facetime. I've changed DNS settings to 8.8.4.4 so I could actually sign in to my Apple ID and when I call the other mac (which is on the same home wi-fi network) both laptops ring, but when you answer, it either answers the call and then looses connection almost immediately or the picture freezes and the call drops off after a few seconds ???
Appreciate any assistance possible, please.
Thanks so much.
David

PS http://speedtest.btwholesale.com "Run Further Diagnostics" Fails in my Safari browser with an Apache Tomcot HTTP 500 error (hence why I didn't post in the original post), but works when I ran it in Chrome, I had success, see below, basically the same as the speed check.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.58 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.58 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.72 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.29 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.

Internet Connection Sporadically Drops Out

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